Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.

Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.

We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

Remedy Skintech, Inc.

About the role 
 
Remedy Skintech, Inc. is seeking a professional and welcoming Front Desk Receptionist to join our team in a full-time capacity at our Greenhills San Juan location in Metro Manila. As the first point of contact for our clients and visitors, you will play a crucial role in creating a positive impression of our company and ensuring smooth daily operations. This position is essential to maintaining the professional standards and customer service excellence that Remedy Skintech is known for.

What you'll be doing 
 

<ul>
	<li>Greeting and welcoming clients, patients, and visitors with a friendly and professional manner upon arrival</li>
	<li>Managing the reception desk, including answering phones, taking messages and directing calls to appropriate departments or staff members</li>
	<li>Scheduling and confirming appointments using our booking systems, ensuring accuracy and organisation</li>
	<li>Processing client check-ins and check-outs, including collecting necessary information and payments</li>
	<li>Maintaining accurate records of visitor logs, appointment schedules, and client inquiries</li>
	<li>Providing information about Remedy Skintech services and treatments to enquiring clients</li>
	<li>Managing the reception area to ensure it remains clean, organised and welcoming at all times</li>
	<li>Assisting with administrative tasks such as filing, photocopying and data entry as required</li>
	<li>Coordinating with other departments to ensure client needs are met promptly and professionally</li>
	<li>Handling cash and card transactions accurately and securely</li>
</ul>

Front Desk Receptionist

<ul>
	<li>Identify and assess clients’ needs to achieve customer satisfaction.</li>
	<li>Build sustainable relationships of trust through open and interactive communication.</li>
	<li>Provide accurate, valid and complete information by using the right methods / tools.</li>
	<li>Accept and validate completeness of client’s data and encode it to the company’s CRM.</li>
	<li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.</li>
	<li>Drives sales through engagement of customers, suggestive selling, and sharing product / service knowledge.</li>
	<li>Ensure correct and complete processing of sales transactions.</li>
	<li>Balance all reports, compile and forward sales documents to the Clinic Manager.</li>
	<li>Organize and maintain inventory and storage areas.</li>
	<li>Ensure shipment and accuracy of inventory transactions.</li>
	<li>Coordinate logistics for order deliveries from the clinic.</li>
	<li>Generate, edit and publish messages such as texts and emails that will help build meaningful connections with the clients and encourage them to take action in purchasing products and services.</li>
	<li>Optimize use of social media and ensure that messages and graphics/ pictures that are published highly represent the company.</li>
</ul>

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li>Carry out any administrative task that is required for the Service Centre</li>
	<li>Assist in ensuring operational practices and procedures are carried out effectively</li>
	<li>Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures</li>
	<li>Process outbound material according to the latest processes and procedures</li>
	<li>Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures</li>
	<li>Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through acting where equipment is falling below operating standards</li>
	<li>Keep the process area clean and tidy and make sure it is ready for the next process cycle</li>
	<li>Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization’s business processes</li>
</ul>

Organizing and Planning

Attention to Detail

Warehousing Management

Operations Agent

NCS Philippines, in partnership with Globe and part of the NCS Group, a leading Asia-Pacific technology services firm and subsidiary of the Singtel Group, is a workplace where people and innovation come together to create meaningful impact. 

Employees at NCS Philippines work on a wide range of projects across digital, data, cloud, platforms, and cybersecurity, supporting enterprises and government agencies in solving real-world challenges. With access to NCS’ regional network of over 15,000 professionals across 55 specialisations, teams gain valuable exposure to global best practices while contributing to local impact. 

The company fosters a culture rooted in collaboration, continuous learning, and growth. Employees are empowered to expand their capabilities, explore emerging technologies, and build solutions that go beyond technical delivery – creating tangible value for clients and communities. 
Through strong partnerships, a diverse talent base, and opportunities for regional collaboration, NCS Philippines enables their people to grow their careers while being part of something bigger: advancing communities through technology and shaping the future of digital innovation.



NCS Philippines Inc. 

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

 

<ul>
	<li>Point of Contact of users both internal and external. </li>
	<li>Receiving, logging, and managing calls via telephone and email. </li>
	<li>Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process. </li>
	<li>Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments. </li>
	<li>Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA). </li>
	<li>Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner. </li>
	<li>Prepares reports and assure that information is readily available. </li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

Service Desk [Cavite, Laguna]

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The position is responsible for implementing visual and interactive elements that users engage with through their web browser when using a web application.

The Front End Developer is also responsible for building “client-side” of web applications. The person should be able to translate the company’s needs into functional and appealing interactive applications.

Responsibilities

<ul>
	<li>Create, maintain and improve responsive website</li>
	<li>Optimize page for SEO and loading speed</li>
	<li>Design mobile friendly sites</li>
	<li>Collaborate with back-end developers and web designers to improve usability</li>
	<li>Get feedback from, and build solutions for, users and customers</li>
	<li>Create quality mockups and prototypes</li>
	<li>Ensure high-quality graphic standards and brand consistency</li>
	<li>Assure that all user input is validated before submitting to back-end</li>
	<li>Stay up-to-date on emerging technologies</li>
</ul>

Front End Developer 

Gateway Operations Agent

<ul>
	<li>Act as the main point of contact (“voice”) of the clearance department to customers, DHL entities, and government authorities </li>
	<li>Coordinate shipment clearance by communicating requirements and resolving discrepancies </li>
	<li>Collect and validate required documents from customers and stakeholders to ensure successful clearance </li>
	<li>Contact customers (origin/destination) for missing or incomplete shipment information </li>
	<li>Provide duty and tax notifications and secure customer approval for payments beyond limits </li>
	<li>Coordinate with brokers and authorities to process shipments efficiently </li>
	<li>Monitor and manage “Shipment in Bond” inventory and ensure timely action </li>
	<li>Maintain and update customer instructions and database records accurately </li>
	<li>Achieve key KPIs such as: </li>
	<li>Clearance turnaround time (e.g., % over 72 hours) </li>
	<li>Customer satisfaction (complaints/claims reduction) </li>
	<li>Cost and operational efficiency targets </li>
	<li>Demonstrate ability to influence stakeholders and support operations despite no direct reporting line </li>
	<li>Perform additional tasks assigned by supervisors as needed </li>
</ul>

Clearance Support Agent

<ul>
	<li>Prepare shipment records (or files) for customs clearance entry by ensuring that the information available in the shipment record reflects the available data to DHL (in DHL systems, including CIA images, and Customer Database Records).</li>
	<li>Assist with general administrative duties related to customs clearance such as the printing, collation, distribution and filing of customs clearance-related documentation.</li>
	<li>Assist in preparing, printing, collating, and distributing customs documents for clearance processing</li>
	<li>Support BTO shipment documentation and coordinate handover to brokers</li>
	<li>Validate and correct shipment data to ensure compliance with regulatory formats and requirements</li>
	<li>Verify shipment details against commercial documents and customer instructions</li>
	<li> Ensure accurate recording of multi-commodity shipments</li>
	<li>Create shipment records/files for missing or over-landed shipments using available documents</li>
	<li>Assign and distribute shipment records to appropriate teams for clearance processing</li>
	<li>Escalate incomplete or special-case shipments to Clearance Support Group for resolution</li>
	<li>Perform filing and archiving of cleared shipment documents</li>
	<li>Coordinate with internal departments (NCG, warehouse, accounting) and external agencies (Customs)</li>
	<li>Provide administrative and operational support as required by supervisors</li>
	<li>Demonstrate ability to influence processes and support decision-making despite no direct authority</li>
</ul>

Data Administration Agent

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

Front Desk &amp; Member Experience

<ul>
	<li>Greet all members and guests warmly and professionally</li>
	<li>Handle member check-ins, court bookings, and walk-in inquiries</li>
	<li>Manage daily attendance logs and booking schedules</li>
	<li>Assist new members with onboarding and basic facility orientation</li>
	<li>Respond to basic questions about programs, schedules, and promotions</li>
	<li>Ensure reception area is clean, organized, and presentable at all times</li>
</ul>

Sales &amp; Booking Support

<ul>
	<li>Assist in promoting club programs, classes, events, and memberships</li>
	<li>Upsell packages, merchandise, and coaching sessions when applicable</li>
	<li>Handle payment collection and issue official receipts</li>
	<li>Support promotions, referral programs, and event registrations</li>
</ul>

Administrative &amp; Operations Support

<ul>
	<li>Maintain accurate records of bookings, payments, and member information</li>
	<li>Coordinate with coaches and operations staff regarding schedules</li>
	<li>Report incidents, member feedback, and facility concerns to management</li>
	<li>Assist with inventory tracking for merchandise and supplies</li>
	<li>Support basic reporting (daily sales, attendance, incident logs)</li>
</ul>

Community &amp; Events Support

<ul>
	<li>Help facilitate tournaments, leagues, and social events</li>
	<li>Assist with event registrations and crowd flow during busy periods</li>
	<li>Encourage positive community interactions among members</li>
	<li>Support social media content capture when needed (photos, short videos)</li>
</ul>

Relationship Management

Sales and Marketing Knowledge

Problem Sensitivity

Scheduling

Time Management

Community Associate | Receptionist Makati

Community Associate | Receptionist

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities

The Senior Residential Operations Assistant attends to the reservation and admission of potential residents and transients, handles their check-in and out, serves as front-desk support, and assists with the general upkeep of the rooms. As the senior member of the team, the position serves as the team lead and recommends work assignments and assists with monitoring the quality of output of the Operations team.

Main Duties and Responsibilities

I. URH Reservations, Applications, and Admissions Management

<ul>
	<li>Assists with queries of potential residents and transients and monitors the various communication channels of URH</li>
	<li>Processes reservations of URH rooms and facilities</li>
	<li>
	Implements an organized filing system for each application, ensuring that all documents are kept confidential
	</li>
	<li>
	Updates the URH resident database and prepares present headcount report, including tagging resident students in AISIS
	</li>
</ul>

II. Facilities Upkeep and Maintenance

Conducts regular inspection of common spaces and grounds maintenance

<ul>
	<li>Schedules room inspection to ensure that the general upkeep of the facilities is well-maintained and that needed repairs are coordinated properly</li>
	<li>Coordinates closely with the Housekeeping Supervisor for the URH in ensuring that a high-standard of cleanliness and over-all upkeep of the URH complex is maintained at all times</li>
	<li>Initiates job order process request for facilities and IT-related requirements</li>
</ul>

III. Room Check-in and Check-out Management

<ul>
	<li>Attends to the check-in process</li>
	<li>Attends to the check-out process</li>
	<li>Monitors the appliance/s brought in and out by the residents</li>
</ul>

IV. Frontline and Office Support

<ul>
	<li>Attends to inquiries of potential residents and the requests of the residents from various URH communication channels</li>
	<li>Accompanies the parents/visitors in touring the URH facilities</li>
	<li>Manages the receipt and release of packages and documents delivered for the residents and the Office</li>
	<li>Routes URH memos and announcements from various communication channels to the residents and transients</li>
	<li>Records all residents and guest concerns, conducts an initial data analysis, and provides inputs to the Assistant to the Director for</li>
	<li>Operations on the regular administration of a customer satisfaction survey</li>
	<li>Rotates work schedules with the other Residential Operations Assistants in the provision of services to URH residents 24/7</li>
	<li>Provides administrative and logistical support for URH-initiated meetings, events, and activities, including keeping all the documents and records organized</li>
</ul>

V. Team Lead Functions

<ul>
	<li>Organizes work of the Residential Operations Assistant by scheduling and assigning rotational shifts</li>
	<li>Serves as a guide on how to attend complex situations before escalating to the Assistant to the Director for Operations</li>
	<li>Consolidates all records of concerns brought to the attention of the URH administration team via the front desk, and makes an initial analysis and recommendation from the collected data</li>
	<li>Oversees the lost and found system of the URH, including an analysis of how to prevent loss</li>
	<li>Serves as the URH Key Custodian and manages key collection</li>
	<li>Monitors and ensures that the front desk and URH common areas are clean, orderly, and presentable at all times</li>
	<li>Monitors job orders requested from the Central Facilities Management Office and the Digital and Information Technology Services</li>
</ul>

VI. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative.

Senior Residential Operations Assistant

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

Patient Lead Management:

<ul>
	<li>Follow up with prospective patients who inquire about clinic services via phone, email, or website.</li>
	<li>Nurture these leads with care, empathy, and accurate information until they are ready to book an appointment.</li>
</ul>

Scheduling &amp; Coordination:

<ul>
	<li>Coordinate with clinic staff to schedule consultations, assessments, or treatments. Ensure appointments are confirmed and follow-ups are completed.</li>
</ul>

CRM Tracking:

<ul>
	<li>Maintain accurate records of patient interactions, status updates, and follow-up schedules using</li>
	<li>CRM tools or lead tracking spreadsheets.</li>
</ul>

Project Support:

<ul>
	<li>Track internal clinic projects, campaigns, or service rollouts. Ensure team members meet deadlines and nothing falls through the cracks.</li>
</ul>

Reporting:

<ul>
	<li>Provide weekly summaries of patient inquiries, conversion metrics, no-shows, and pending follow-ups to the clinic manager or marketing team.</li>
</ul>

Communication Liaison:

<ul>
	<li>Serve as the communication bridge between marketing, front desk, and clinical teams to ensure a seamless patient experience from inquiry to treatment.</li>
</ul>

General Admin Support:

<ul>
	<li>Help with calendar management, data entry, patient forms, and basic reporting tasks as needed.</li>
</ul>

Project Coordinator Patient Lead Nurturing

We are the Manila shared services hub for an Australian kitchenware retailer operating 28 stores, a national warehouse, and a growing ecommerce business. Our Manila team supports Finance, Marketing, Buying, Planning, Customer Service, and Technology — and we are growing.
 We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

We are building an AI-augmented engineering team for our e-commerce platform. You will own the CI/CD pipeline, deployment infrastructure, and the AI agent platform that the entire team depends on.

The platform already has GitHub Actions (two workflows: build and release), SonarCloud for static analysis, and Netlify for hosting. Your job is to extend this into a world-class quality pipeline: lint → test → SonarCloud → AI code review → E2E tests → preview deploy → production deploy. You will also build the infrastructure for 6 AI agents that run on every pull request, including a Code Review Agent powered by the Anthropic Claude API.

This is not a traditional DevOps role. You are building the intersection of CI/CD and AI. If you’ve wanted to work with LLM APIs in production infrastructure, this is that role.

What you will do

<ul>
	<li>Extend existing GitHub Actions workflows (build yml + release yml) with lint, test, AI review, and E2E stages</li>
	<li>Build and maintain infrastructure for 6 AI agents powered by the Anthropic Claude API (code review, bug detection, test generation, documentation, feature development)</li>
	<li>Implement a two-tier override mechanism: agent-skip (senior team) and full-bypass (Head of Engineering only) with audit trail</li>
	<li>Configure branch protection rules, environment promotion (staging → production), and deploy authorisation</li>
	<li>Implement automated rollback (currently takes 30–45 minutes manually - target: under 2 minutes)</li>
	<li>Set up dependency vulnerability scanning (Dependabot), pre-commit hooks (husky/lint-staged), and secrets rotation</li>
	<li>Manage Netlify deployment configuration, preview deploys, and production deploy triggers</li>
	<li>Own Anthropic API billing, usage monitoring, and cost optimisation across all agents</li>
	<li>Write operational runbooks for deployment, rollback, incident response, and agent troubleshooting</li>
	<li>Set up monitoring dashboards and alerting in Datadog</li>
</ul>

DevOps Platform Engineer

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level).

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Customer Service

Problem Solving

Critical Thinking

Communication Skills

VIP Web Consultant | Customer Service | Remote

We are seeking a compassionate, proactive, and highly organized Project Coordinator – Patient Lead Nurturing to join our virtual healthcare support team. This role is ideal for experienced healthcare virtual assistants (HVAs), particularly those with a clinical background such as a Philippine Registered Nurse (PRN). The ideal candidate will have at least 3 years of experience in patient engagement, clinical coordination, and administrative operations, with a focus on providing exceptional virtual care.

As a bridge between the marketing, clinical, and front desk teams, you will ensure that prospective patients have a smooth journey from initial inquiry to scheduled consultation. This fully remote position requires expertise in virtual patient engagement, CRM tools, HIPAA compliance, and a deep understanding of the workflows specific to wellness and sports clinics.

Key Responsibilities:

Patient Lead Engagement &amp; Nurturing:

<ul>
	<li>Serve as the primary point of contact for prospective patient inquiries via phone, email, website forms, and social media.</li>
	<li>Provide empathetic and clear communication to nurture leads and guide them towards booking.</li>
	<li>Educate potential patients on clinic services, promotions, and care options.</li>
	<li>Scheduling &amp; Coordination:</li>
	<li>Schedule patient appointments, assessments, and consultations in coordination with clinic staff.</li>
	<li>Confirm bookings, follow up on cancellations, and reschedule to reduce no-shows.</li>
	<li>Update appointment notes and intake forms using EHR/EMR tools.</li>
</ul>

 

CRM &amp; Data Management:

<ul>
	<li>Maintain accurate tracking of patient lead statuses, follow-ups, and conversion metrics using CRM platforms such as GoHighLevel, IntakeQ, or Google Sheets.</li>
	<li>Ensure HIPAA-compliant documentation of communications and updates.</li>
	<li>Cross-Functional Communication:</li>
	<li>Act as the liaison between marketing, front office, and clinical teams to drive lead conversion and efficient service delivery.</li>
	<li>Provide timely updates on patient trends, potential bottlenecks, and any operational concerns.</li>
</ul>

 

Project Coordination &amp; Support:

<ul>
	<li>Track project timelines, initiatives, and service rollouts related to clinic campaigns or projects.</li>
	<li>Ensure teams meet deadlines and provide structured follow-ups to support operational efficiency.</li>
	<li>Reporting &amp; Analytics:</li>
	<li>Generate weekly reports summarizing lead stats, booked appointments, pending follow-ups, and campaign effectiveness.</li>
	<li>Identify opportunities for improvement in lead conversion and the patient experience.</li>
</ul>

 

Administrative Tasks:

<ul>
	<li>Support clinic operations, including calendar management, patient form processing, email templates, and content scheduling if needed.</li>
	<li>Assist with credentialing, insurance verifications, and billing support.</li>
</ul>

Kalibrr Job Search

Front Desk Receptionist

Front Desk Receptionist

Operations Agent

Service Desk [Cavite, Laguna]

Front End Developer

Gateway Operations Agent

Clearance Support Agent

Data Administration Agent

Community Associate | Receptionist Makati

Community Associate | Receptionist

Senior Residential Operations Assistant

Project Coordinator Patient Lead Nurturing

DevOps Platform Engineer

VIP Web Consultant | Customer Service | Remote

Project Coordinator – Patient Lead Nurturing Healthcare VA