Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Job Summary:

We are seeking a proactive and customer-focused Customer Service Support professional with experience in e-commerce. The ideal candidate will ensure a seamless customer experience by promptly addressing inquiries, resolving issues, and managing transactions related to orders, returns, and technical concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across all communication channels (chat, email, phone, social media).

• Utilize the company knowledge base and resources to provide accurate information and effective solutions.

• Address customer needs, complaints, and concerns related to products and services, ensuring timely resolution.

• Gather and document complete details for requests involving order modifications, schedule changes, returns, warranty claims, and technical issues.

• Prepare and submit escalation requests for product replacements or complex issues when necessary.

• Accurately log and document daily chat and customer service transactions.

• Provide intraday hourly status updates to maintain visibility of operational performance and workload.

• Collaborate with internal teams to ensure smooth operations and high-quality customer experience.

Customer Service Support

COMPANY BACKGROUND
Building up and developing the Würth group is the life’s work of Professor Reinhold Würth, and one of the outstanding business success stories in post-war German history. 
Within a period of more than 60 years, he has established a worldwide trading business with 400 companies in 80 countries all over the world. 
With over 74,000+ employees worldwide, the core business of the Würth group is dealing in connecting and assembly materials. 
Our products are sold by permanently employed sales representative.

The product range comprises over 100,000 products ranging from screws and standard parts to storage system and protective clothing.
Like its parent company, Wuerth Philippines, Inc. has enjoyed success in the supply of fasteners, chemicals, tools and
storage to the automotive and more recently the engineering industrial and construction business. Würth is the right contact
for you if it is about screws, screw accessories, dowels, chemicals products, furniture and construction fittings, tools,
installation material, automotive hardware as well as storage and retrieval system.
Wuerth Philippines, Inc. is located at Bldg. B Panorama Compound 1 Technology Ave., Laguna Technopark, Biñan, Laguna
and was incorporated last June 10, 1996 as a wholly owned subsidiary of Würth Holding GmbH of Germany and also,
part of Würth Group Worldwide. Our head office is located at Kunselsau, Germany.

All over the world, there are more than 300,000 customer contacts daily that has put trust in our products and services.
Wuerth Philippines, Inc. has a customer base of approximately 9,000 from various trades and industries. 
Our sales representatives are strategically positioned around the country to cover all major cities as well as smaller regional areas and they are all on the road daily to service our customers with competence, quality and closeness.

Wuerth Philippines, Inc.

<ul>
	<li>Set sales target and goals aligned with Company objectives</li>
</ul>

<ul>
	<li>Effectively maximize the SAP or WS1 usage in terms of checking customers accounts, product information and placing orders</li>
</ul>

<ul>
	<li>Actively selling of Wurth products</li>
</ul>

<ul>
	<li>Regularly doing the telephone consultation and support of a defined customer based</li>
</ul>

<ul>
	<li>Touting and selling of current offers and new products to expand the offer</li>
</ul>

<ul>
	<li>Processing of orders and products offers to the customers via phone calls</li>
</ul>

<ul>
	<li>Maintenance and updating customer data based for easily monitoring</li>
</ul>

<ul>
	<li>Realization of the defined target (sales, gross profit, call per day)</li>
</ul>

<ul>
	<li>Daily use of sales tools</li>
</ul>

<ul>
	<li>Gather market information and strategy</li>
</ul>

 

<ul>
	<li>Ensure excellent customer service throughout the sales process via phone calls</li>
</ul>

 

<ul>
	<li>Build strong relationship with key customers to foster repeat business</li>
</ul>

 

<ul>
	<li>Ensure quality service and effective customer service approach to indulge customer with the products offered</li>
</ul>

 

<ul>
	<li>Reactivation of zero customers and strengthening customer’s loyalty</li>
</ul>

 

<ul>
	<li>Handling customer complaints in a timely manner</li>
</ul>

Closing Sales

Telesales Representative ilocano dialect

Rustan Marketing Corporation or RMK is one of the several companies under the Rustan Group of Companies. It was established in 1964 and is now a leading nationwide wholesale distributor of various international prestige brands. With a network of more than 700 wholesale and retail outlets in key cities and trading centers nationwide, Rustan Marketing Corporation has well established itself as a fully-integrated distribution service company with multi-distribution channels that include department stores, major supermarkets, drugstore chains, convenience stores, wholesalers and sub-distributors.

Rustan Marketing Corporation

<ul>
	<li>To handle assessment of lugggaes &amp; bags for repair</li>
	<li>To repair luggages &amp; bags </li>
	<li>Inventory of parts &amp; supplies needed for repair</li>
	<li>Coordinate with the Customer Service Coordinator on details of luggages &amp; bags for repair</li>
</ul>

Repairman

IXMGOH is Campaign Global's Awardee for Best Place to Work For in the Philippines, Best in Company Culture in Southeast Asia for several years, and Best in Talent Development. 
We invented Creative Engineering. We are committed to make the best work possible for a brand, in its category and in the world. Ingenious is the benchmark by which to judge existence and paycheck.

Our Mission
Devise ingenious communication systems that gets the job done at the least possible time, effort and resource.

IdeasXMachina Group of Hakuhodo

<ul>
	<li>Transform ideas into money; help the organization come up with works that are award-winning, memorable and inspiring helping the clients achieve its interests</li>
	<li>Develop new clientele, manage the business side of creativity</li>
	<li>Establish and maintain good rapport with and satisfaction level of clients</li>
	<li>Strategic alignment of creative work and client expectations</li>
</ul>

Senior Account Manager

Founded in 2000, Ztek Consulting Inc. is a certified minority- and woman-owned business enterprise with over 20 years of proven success in workforce and talent management. Headquartered in Atlanta, Georgia, Ztek operates across the United States, Mexico, Canada, the European Union, India, and the Philippines—delivering workforce solutions that shape global talent strategies from local markets.

At Ztek, we combine human expertise with advanced analytics, machine learning, and AI-driven talent strategies to deliver customized, metric-based solutions for clients worldwide. Our work spans industries such as information technology, healthcare, banking and financial services, aerospace and defense, supply chain and logistics, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals.

Global Impact, Local Presence

We empower Filipino professionals to grow global careers without leaving the country. Through Ztek, candidates gain:

Access to international clients and projects across diverse industries
Opportunities to contribute to high-value, data-driven workforce initiatives
Exposure to global workforce standards and AI-enabled solutions
Credibility and Innovation
20+ years of workforce consulting excellence
30,000+ global hires since inception and 800+ contractors deployed annually
1.5 million hours of professional services delivered each year
Certified Woman-Owned Business recognized for diversity and inclusion
Pioneering programs like Z-V.E.T, connecting highly skilled veterans to client opportunities
Diversity and Inclusion
Our initiatives support neurodiverse talent, veterans, and women returning to the workforce. We are committed to fostering an inclusive, respectful, and high-performance workplace where integrity, collaboration, customer focus, and innovation thrive.
 

Recruitment Notice
Ztek is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination of any kind as protected by law.
We do not charge any fees at any stage of the recruitment process. Any request for payment related to job applications, employment, training, or equipment should be treated as fraudulent and reported immediately.

Ztek Consulting Inc.

Position Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

Hours of Work: Onsite - Monday-Sunday 7:00am-11:00pm EST (Rotational Shits)

<ul>
	<li>Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.</li>
	<li>Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.</li>
	<li>In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.</li>
	<li>Analyse information presented by the customer and action next steps accordingly based on the nature of the inquiry.</li>
	<li>Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.</li>
	<li>Remain current on program information and business initiatives, as well as corporate products and processes.</li>
	<li>Achieve quality service by accurately assessing and responding to customer needs, using sound</li>
	<li>judgment and flexibility when recommending appropriate options/solutions.</li>
	<li>Fulfil customer brand expectations in a manner that complies with policies, practices, and procedures.</li>
	<li>Accurately complete appropriate documentation for each transaction.</li>
	<li>End each call by completing all required activity in order to fulfil customer requests.</li>
</ul>

Customer Care Specialist

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Position Overview

We are seeking a dependable and customer-focused Customer Service Specialist. This role is responsible for assisting customers with inquiries related to gift cards, accounts, and payment issues through both phone and email support. The ideal candidate is comfortable working in a high-volume support environment, demonstrates strong problem-solving skills, and can efficiently navigate multiple systems while maintaining a positive customer experience. This role is similar to a call center or BPO customer support position, where agents are expected to manage a steady stream of customer inquiries while meeting daily productivity and quality targets.

Key Responsibilities

Customer Support

<ul>
	<li>Respond to customer inquiries related to gift cards, account access, balances, redemption issues, and payment concerns.</li>
	<li>Provide support via chat, email and phone channels while maintaining a professional and customer-first approach.</li>
	<li>Assist customers in troubleshooting common issues related to gift card activation, redemption errors, login problems, and payment processing.</li>
	<li>Escalate complex issues to internal teams when required while ensuring customers receive timely updates.</li>
</ul>

Email and Call Management

<ul>
	<li>Manage a high volume of requests daily.</li>
	<li>Meet productivity targets, including a minimum KPI of 60 resolved tickets per day.</li>
	<li>Ensure calls and emails are handled efficiently while maintaining quality and accuracy.</li>
	<li>Document all customer interactions clearly within internal systems.</li>
</ul>

Issue Resolution

<ul>
	<li>Investigate and resolve customer concerns related to:</li>
	<li>Gift card purchases</li>
	<li>Redemption issues</li>
	<li>Account access problems</li>
	<li>Payment processing errors</li>
	<li>Balance inquiries</li>
	<li>Coordinate with internal teams when necessary to resolve billing or technical issues.</li>
</ul>

Process Compliance

<ul>
	<li>Follow internal customer service processes and escalation protocols.</li>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Ensure customer information and financial data are handled securely and in accordance with company policies.</li>
</ul>

Required Tech Stack

<ul>
	<li>Agents must have a reliable work computer, preferably dual monitors</li>
	<li>Reliable and fast internet with backup incase of outages</li>
	<li>Quiet and professional workspace suitable for taking customer calls</li>
</ul>

What Success Looks Like

<ul>
	<li>Customer inquiries are resolved quickly and accurately.</li>
	<li>Email KPI targets of 60+ resolved tickets per day are consistently achieved.</li>
	<li>Calls are handled professionally with a strong focus on customer satisfaction.</li>
	<li>Issues are documented clearly and escalated appropriately when necessary.</li>
	<li>Customers have confidence that their gift card, payment, and account issues are handled effectively.</li>
</ul>

Schedule

<ul>
	<li>Candidates are required to work on PST schedule and some weekends will be required.</li>
</ul>

Customer Service Specialist

Scribo Learning (formerly known as Literatu) is an edtech innovator developing and commercialising AI-powered education tools. Our flagship product Scribo Writing is an AI-powered feedback and grading platform aligned to teaching standards and levels across the world. Other AI-powered products loved by educators, learners and parents include: Scribo Micro, Scribo Vision, and Scribo Data. We are proud to have partnered with institutions across the world including the likes of British Council, United World College, Marshall Cavendish Education, and MOE Singapore.

Scribo Holdings Pte. Ltd.

About Scribo Learning:

We are an edtech innovator developing and commercialising AI-powered education tools. Our flagship product Scribo is an AI-powered feedback and grading tool for essays, which is accurate and aligned to local and international pedagogies. Scribo has demonstrated measurable success, with case studies showing improved writing proficiency among learners and significant time savings for teachers. We are proud to have partnered with institutions across the world including the likes of British Council, United World College, Marshall Cavendish Education, and MOE Singapore.

 

About the role:

Scribo is looking for a dedicated and experienced Customer Success Executive/Associate. This role is ideal for ex-educators who have a passion for implementing edtech tools in schools and institutions. You will be the cornerstone of our customer relationships, ensuring a smooth and highly effective onboarding experience. The position requires a proactive approach to customer success, fostering deep relationships to support retention and growth.

This role collaborates closely with our New Zealand customers and therefore follows New Zealand business hours (NZT). Candidates should be comfortable working during these hours.

 

Key responsibilities:

1. Onboarding &amp; training

<ul>
	<li>Guide schools and teachers through implementation and onboarding workflows</li>
	<li>Deliver product training sessions (live and recorded) tailored to varying levels of tech proficiency</li>
	<li>Help educators align Scribo with curriculum goals and classroom practice</li>
	<li>Respond to live chat support systems to help customers in need</li>
	<li>Manage support tickets and work with partners and the technical team to resolve any issues as soon as possible</li>
	<li>Support our distribution partners with onboarding and training of new and existing features</li>
</ul>

2. Customer relationship management

<ul>
	<li>Build and maintain trusted relationships with school leaders, teachers, and administrators</li>
	<li>Serve as the voice of the customer, surfacing feedback to product and support teams</li>
	<li>Conduct regular check-ins and strategy calls to support retention and expansion</li>
</ul>

3. Product adoption &amp; usage

<ul>
	<li>Monitor engagement metrics and usage data to identify at-risk accounts or opportunities for deeper usage</li>
	<li>Proactively suggest features, updates, and workflows that align with user goals</li>
	<li>Support school success with writing analytics, classroom impact stories, and usage insights</li>
</ul>

4. Scaling success

<ul>
	<li>Create self-help resources (guides, videos, templates) to empower teachers</li>
	<li>Support professional development programs and webinars for educators</li>
	<li>Partner with marketing to share success stories and testimonials</li>
	<li>Manage our Scribo Connect Community platform with constant updates to topical use cases</li>
</ul>

<ul>
</ul>

 

Why join Scribo?

<ul>
	<li>Be part of a mission-driven team helping students and teachers around the world</li>
	<li>Work with cutting-edge AI built for teachers, with teachers</li>
	<li>Flexible work arrangements and collaborative culture</li>
	<li>Opportunities for professional growth within a fast-paced edtech company</li>
	<li>See real classroom impact from your efforts</li>
</ul>

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Website Project Manager | Client Facing | Remote

MAKE YOUR BEST CAREER MOVE YET!

Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!


ABOUT US

Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.

Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.


SPROUT CULTURE

Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!

We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.


FUN THINGS WE DO

Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?

Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!

Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!

--

JOIN US TODAY!

We’re excited to know you and see how you fit with Sprout!

Send in your application and we’ll get back to you soon. :)

Sprout Solutions

<ul>
	<li>Lead client onboarding and product implementation</li>
	<li>Meet with clients to understand requirements</li>
	<li>Translate client needs into clear instructions for operations and agents</li>
	<li>Work with product, tech, and ops teams to execute the setup</li>
	<li>Make sure agents understand the product and process before launch</li>
	<li>Support existing clients when changes happen</li>
	<li>Manage SLAs and day-to-day delivery</li>
	<li>Handle issues and solve problems quickly</li>
</ul>

Product Delivery Manager

Bilingual Customer Service Specialist French & English

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Customer Operations Specialist (Grocery) is responsible for end-to-end execution of customer order management for key national accounts including Kehe and UNFI.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Grocery | Work From Home

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Kalibrr Job Search

Featured Jobs

Top 50 Employers Jobs

Remote Jobs

Hybrid

Fresh Grads

All Jobs

New Jobs

Internship and Junior Level Jobs

High Paying Jobs

IT and Software

Sales and Marketing

Accounting and Finance

Senior Level Jobs

Customer Service Support

Telesales Representative ilocano dialect

Repairman

Senior Account Manager

Customer Care Specialist

Community Manager

Customer Success Officer

Customer Experience Specialist

Customer Service Specialist

Customer Success Officer

Website Project Manager | Client Facing | Remote

Product Delivery Manager

Bilingual Customer Service Specialist French & English

Customer Operations Specialist: Grocery | Work From Home

Customer Success Officer