IXMGOH is Campaign Global's Awardee for Best Place to Work For in the Philippines, Best in Company Culture in Southeast Asia for several years, and Best in Talent Development. 
We invented Creative Engineering. We are committed to make the best work possible for a brand, in its category and in the world. Ingenious is the benchmark by which to judge existence and paycheck.

Our Mission
Devise ingenious communication systems that gets the job done at the least possible time, effort and resource.

IdeasXMachina Group of Hakuhodo

<ul>
	<li>Transform ideas into money; help the organization come up with works that are award-winning, memorable and inspiring helping the clients achieve its interests</li>
	<li>Develop new clientele, manage the business side of creativity</li>
	<li>Establish and maintain good rapport with and satisfaction level of clients</li>
	<li>Strategic alignment of creative work and client expectations</li>
</ul>

Senior Account Manager

Ayala Land transformed the Philippine landscape with the nation's premier business district over five decades ago. As the largest, most experienced, and most trusted company in its field, Ayala Land leads the burgeoning real estate industry in the Philippines with prime residential and commercial developments.

Ayala Land Premier carries the heritage of Ayala Land. From high-rise condominiums to suburban environments and leisure communities, Ayala Land Premier developments are true testaments to high-quality living. Heralded for their prestige, choice location, and unrivaled land value appreciation, each development guarantees prime locations and desired addresses.

At Ayala Land Premier, our biggest investment is our people. We train them to be the best that they can be. We support them in their drive to achieve their aspirations. And most of all, we inspire them to build strong relationships with clients.

You can now live your dream of a high-paying job, travel opportunities, and excellent chances of climbing up the corporate ladder in a prestigious company.

We reward people not only with excellent pay and perks but also with advancement in a solid career in the Real Estate industry.

Join our growing sales force now!

Ayala Land Premier

The Client Services and Accounts Management Associate manages client interactions and account servicing for assigned Ayala Land Premier real estate projects. This includes addressing inquiries, requests, follow-ups, and complaints, while ensuring clients receive timely, accurate, and complete updates throughout key project milestones.

Key Responsibilities

Client Services: Manages client communications via Salesforce, hotline, email, and meetings; ensures timely resolution of concerns and proactive updates on client milestones 

System Monitoring: Tracks and evaluates cases through Salesforce and Access Ayala platform; ensures accurate documentation and client data management.

Stakeholder Coordination: Collaborates with Customer Relations, Amicassa, and other departments to ensure client satisfaction and alignment.

Reporting: Prepares regular reports and dashboards for internal reviews and committees.

Client Services and Accounts Management Associate

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase our services and website products. The successful candidate is expected to:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team. </li>
	<li>Ensure the project remains within scope. </li>
	<li>Report the progress of projects to clients on a regular basis. </li>
	<li>Try to keep the project timeline within the approved schedule. </li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

The VIP Digital Stragetist's responsibilities and metrics include: 

<ul>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Manage the website projects in production. </li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution. </li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales. </li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations. </li>
	<li>Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to a cancellation.</li>
	<li>Is able to zero out non contacts every end of the week. </li>
	<li>Must undergo and pass Advanced IDX training.</li>
</ul>

Job Requirements: 

<ul>
	<li>Experience in project management or handling multiple clients at a given time Background in art and design is a must.</li>
	<li>Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.</li>
	<li>Background in customer support with at least 1 year experience servicing customers in the U.S. / North America. </li>
	<li>Background in handling internet-related products such as web hosting and web design.</li>
	<li>Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. </li>
	<li>Highly adaptable and willing to learn in a fast-paced work environment.</li>
	<li>Goal-driven and detail-oriented. </li>
	<li>Positive attitude and willing to work with a team. </li>
	<li>Salesforce knowledge is a strong plus. </li>
	<li>Wordpress knowledge is a strong plus. </li>
</ul>

Project Management

Digital Marketing

Communication Skills

Web Design

VIP Digital Strategist

Established on April 25, 2018, Global SME Loans Inc. (“GSLI”) is a subsidiary of Global Dominion Financing, Inc. (“GDFI”), providing financial services to small and medium-sized enterprises in the form of non-collateral loans.

With the pandemic’s economic impact on SME’s, GSLI has shifted loan products and is now providing non-collateral loans to overseas Filipino workers (for both land-based and sea-based workers).

GSLI is part of the Asialink Group of Companies and has an interest in financing, credit and collection services, banking, insurance, and human resource services.

Employees, being the backbone of the organization, have a big role in preserving this reputation. Not only by providing quality and efficient service to clients but also by conducting ourselves to the highest standards of professionalism, integrity, and commitment while doing business.

----
Corporate Name: Global SME Loans Inc.
SEC Reg Number: CS201806083
Certificate of Authority Number 1166

Global SME Loans Inc.

• Interviewing and preparing Credit Approval Memorandum (CAM) report based on submitted document of the borrower. 
• Conduct neighbourhood checking of residence and business area. 
• Third Party Verification such as Bank Checking, Trade Dealings for Supplier and Client, Employment Verification, DTI Verification, SEC Verification, PRC Verification, Character Reference Checking, Dealer’s Price Agreement Verification. 
• Kaiser Verification (64Ai) Name Screening, Facebook, Google Verification, Screenshot of Valuation of Collateral Unit. 
• Preparing Balance Sheet and Income Statement, Client Risk Assessment Form. 
• Monitoring of accounts on per area Ops Tracker based on area assignment.

Account Officer

There’s More to LBC than Just Moving Boxes: LBC EXPRESS CAREERS

Here at LBC, it's not just about moving boxes, we expand our capabilities and engage in various activities. In LBC, we follow a Talent Management framework revolving around career development and succession planning, training, rewards and recognition and a fun, healthy and safe workplace.

We reward the Best of the Best through our prestigious Annual LBC Global Movers Awards. We promote engagement and wellness through our "EnJOY" programs. EnJOY is a play of words using Engagement and Joy, which aims to keep our employees engaged on the following facets: Me, Health, Family, and Money. We also have livelihood sessions for dependents to further aid in augmenting the household income of our employees.

We put our employees' health and safety first! LBC has strict safety protocols in place, acrylic sheets in branches, foot baths, disinfection stations, UV and HEPA filters in our big facilities... you name it to keep everyone safe. LBC is recognized as one of the few companies in the Philippines who provided COVID-19 vaccinations and boosters to their employees.

LBC cares not only for its employees but also its community. Through the LBC Foundation, we work to make a real difference in the lives of Filipinos by linking and bridging them to resources that will empower underserved communities across the country. The LBC Foundation has four main advocacies: education, environmental sustainability, community development and disaster relief. A huge part of the Foundation amplifies its mission through education by serving thousands of people, especially the young in marginalized and underprivileged communities to help foster learning, assist through scholarships and aid in the community development. The Foundation also extends to other projects by helping with environmental stewardship through tree planting and community clean-up drives. For calamities and even in the recent pandemic, the LBC Foundation is also there, helping in disaster relief, donations and ensuring upskilling and livelihood to communities needing aid, urgent assistance and even sustainability.

Through LBC Express job hiring, we help turn ambitions into reality.

LBC Express, Inc.

<ul>
	<li>To open immediately the branch and see that everything is clean including LBC logo and signage.</li>
	<li>Properly check and monitor all the materials and supplies and see that there is enough supply in the branch every day such as receptacles, computer receipts, and accountable forms.</li>
	<li>To accept shipments from customers following LBC's standards and acceptance rules.</li>
	<li>To ensure that official receipts are validated.</li>
	<li>To safe keep all acceptances for the day and must see to it that they are forwarded/ turned over during cut off time</li>
</ul>

Customer Associate | Branch Personnel for Pasay City

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

The Implementation Specialist is at the heart of the first customer experience. The Implementation Specialist role is responsible for guiding clients through the onboarding/setup process from the time a purchase order is signed until the client’s Ylopo account has been activated. The Implementation Specialist will manage his/her own book of business, clients with whom frequent phone, text, and email interaction is required. Some special projects may be assigned as well.

 

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Responsibilities:

<ul>
	<li>The primary responsibility of this role is to provide customer support, troubleshooting help and guidance/training to new clients in setup and address questions and concerns related to the client setup process and/or use of our tools and systems</li>
	<li>Perform mostly phone, but also email and text outreach to clients in setup</li>
	<li>Follow up consistently with all clients in setup with pending roadblocks</li>
	<li>Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support</li>
	<li>Develop great client relationships to keep new clients excited about joining Ylopo</li>
	<li>Speak confidently and professionally with clients</li>
	<li>Serve as subject matter expert for Ylopo setup process</li>
	<li>Learn the ins and outs of Ylopo product</li>
	<li>Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed</li>
</ul>

Specific Tasks:

<ul>
	<li>Conduct welcome calls, follow up calls, on the spot call requests from clients for all clients assigned to your book of business (about 4-5 1-hour call per day)</li>
	<li>Lead client through the setup process to ensure all documents required for setup are completed timely. Review all returned client forms (CIF, Ad Areas, ISA) for clients assigned and follow-up with clients directly if any information is missing or needs clarification.</li>
	<li>Answer any questions clients in setup have about the setup process, “going live,” or the Ylopo product.</li>
	<li>Special projects may be assigned</li>
</ul>

Implementation Specialist

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

We are your LITTLE SPAIN - a friendly, casual, neighborhood RESTAURANT - CAFE- BAR and DELI located in the heart of Makati.

Established in 2014, Pablo and Cartel are continuously growing our company. We are a hardworking team of individuals that strive to work together to provide a great dining experience to our customers through attentive and personalized service and fresh, good quality food and drinks.


Picasso Bistro Inc.

We are your Little Spain - a friendly, casual, neighborhood Restaurant - Cafe - Bar and Deli located in the heart of Makati.

 

<ul>
	<li>Your main responsibility will be ensuring a good Dining experience to our guests by welcoming them, taking and servin their orders,</li>
	<li>Attending to their requests and setting up the restaurant for new guests.</li>
	<li> Adhere to our operational procedures and standards of service.</li>
</ul>

 

Benefits: Government mandated benefits, Tips

Additional: Incentives and Food Allowance upon regularization

Food Attendant

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Project Manager | Remote

Propelrr is The Agency Designed for What’s Next. 

We are the first and only experimentation-led tech and digital marketing company in the Philippines, that reliably propels brand and business growth because of its proven framework-based, customer-centric, AI, and research-driven marketing methodologies.

Since 2008, we have been working with a vast range of clients ranging from finance, retail, ecommerce, and FMCG to grow their online presence and revenue. Our services include Digital Marketing Strategy, Web and Mobile App Development, SEO, Analytics and Measurement, PPC Management, Social Media Marketing, Influencer Marketing, Content Marketing, UX Research and UI Design, and Conversion Optimization.

We Drive Digital Differently.



Why join us?


Work With an Award-winning Agency That Champions Marketing Innovations.

Our team is battle-tested and are globally trained practitioners of the craft both in tech and digital marketing. Our work has been recognized globally by prestigious awarding bodies such as The Netty Awards in New York City, the Marketing Excellence Awards, and the Asia-Pacific Stevie® Awards.

Our ethos is anchored on the Propel Principle which is geared towards developing every Aviator (a member of Propelrr) to be globally competitive — an expert and pilot in their field, bar none. 

As an Aviator, You can expect a highly collaborative and decorated team that propels you forward and makes your skillset boundless across marketing and tech disciplines.

If you believe you’re a perfect fit for our team apply now and let’s Drive Digital Differently!



Propelrr

As a Client Success Associate at Propelrr, your primary responsibilities include generating and managing incoming leads, cultivating and maintaining strong client relationships, and collaborating with team members to offer insightful recommendations to improve the overall customer experience.

<ul>
	<li>Build and optimize lead generation systems and processes to increase lead-to-sales conversion;</li>
	<li>Generate leads and build relationships by identifying and targeting potential customers through various channels;</li>
	<li>Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients;</li>
	<li>Prepare and be part of client pitches;</li>
	<li>Collaborate regularly with the team to discuss progress and generate new ways to improve the business and overall customer experience;</li>
	<li>Help develop initiatives to increase customer satisfaction and retention;</li>
	<li>Collect and analyze data to identify industry trends and the changing needs of consumer behavior;</li>
	<li>Proactively remain connected to clients and maintain updated knowledge of clients' businesses, products/services, and markets to assess new search opportunities and ensure all viable clients are engaged;</li>
	<li>Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients</li>
	<li>Report to the Head of Operations under the the Client Success Management (CSM) Unit, which is directly under the office</li>
</ul>

Business Correspondence

Account Management

Client Success Associate

SuiteStudio Operations, Inc. is a progressive company specialising in excellent-quality design, web development, finance support, and online merchandising, particularly on NetSuite Suitecommerce Platform. We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Primary Purpose: 
 
The Customer Service Officer will assist customers and colleagues at Support Office or in store by undertaking a variety of tasks integral to establishing and maintaining happy, satisfied customers who are confident and comfortable with our level of service and care. We pride ourselves on our product knowledge and passion for cooking and we promise that will deliver unparalleled customer service. 
 
The Customer Service Officer will assist with additional customer service related tasks relating to the Marketplaces as required (including but not limited to eBay, Catch, My Deal, Amazon and Kogan). 
 
The Customer Service Officer will also work with the Customer Service Support Officer based in Australia to ensure administration and data entry based tasks are completed in a timely manner and to assist with any enquiries the Customer Service Support Officer may have relating to their designated tasks. 
 
During training, the Customer Service Officer will work Monday to Friday. Once training is complete, the Customer Service Officer may be required to alternate shifts including some weekends and public holidays.

Duties and Responsibilities:

Customer Interaction:

<ul>
	<li>Engage with customers via phone, email, and live chat, providing friendly and efficient support.</li>
	<li>Process customer orders and manage returns efficiently.</li>
</ul>

Product and Order Support:

<ul>
	<li>Collaborate with internal teams and suppliers to resolve product-related queries and assist customers.</li>
	<li>Coordinate with our stores to address customer orders and inquiries.</li>
</ul>

Team Collaboration:

<ul>
	<li>Collaborate effectively within your team, spread across various remote locations, to achieve collective tasks.</li>
</ul>

Order Monitoring and Resolution:

<ul>
	<li>Monitor orders, provide progress updates, and take appropriate actions.</li>
	<li>Manage customer returns, including investigation, processing, and resolution of returns, exchanges, warranties, and faulty goods.</li>
</ul>

Logistics and Communication:

<ul>
	<li>Collaborate with dispatch locations to facilitate customer orders.</li>
	<li>Liaise with Australia Post regarding delayed or missing parcels.</li>
</ul>

Complaint Handling:

<ul>
	<li>Handle first-level customer complaints and escalate only as necessary.</li>
	<li>Internal Communication:</li>
	<li>Maintain strong communication within the customer service team.</li>
</ul>

Exceptional Customer Service:

<ul>
	<li>Deliver outstanding customer service through written and verbal communication.</li>
	<li>Juggle tasks across multiple channels to ensure timely completion.</li>
</ul>

Procedural Adherence:

<ul>
	<li>Follow procedures, guidelines, and policies accurately to complete assigned tasks.</li>
	<li>Perform data entry through various platforms. 
	 
	Additional Tasks:</li>
	<li>Work hours and days based on business requirements.</li>
	<li>Assisting with other additional tasks as required by other departments at Support Office</li>
</ul>

Customer Service Support Officer

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

Customer Relations Officer

<ul>
	<li>Supervise and lead the customer service team, including hiring, training, scheduling, and performance management.</li>
	<li>Develop and implement effective customer service policies, procedures, and standards.</li>
	<li>Handle escalated customer complaints and issues, ensuring prompt resolution.</li>
	<li>Analyze customer feedback and data to identify trends and recommend service improvements.</li>
	<li>Collaborate with other departments (sales, product, operations) to ensure a seamless customer experience.</li>
	<li>Maintain up-to-date knowledge of company products and services to support the team and customers.</li>
	<li>Prepare regular reports on team performance, customer satisfaction, and service issues.</li>
	<li>Stay current with industry trends and best practices to continuously enhance service quality.</li>
</ul>

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