Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

Colcap Servicing Pty Ltd

Are you ready to unleash your potential and kickstart an exciting new career? We are looking for passionate, energetic individuals to join our dynamic team! If you thrive in a fast-paced environment and love taking on new challenges, then this is the opportunity for you.

As part of our team, you will have the chance to work on the first true “fully digital”, direct-to-consumer mortgage lender in the UK and collaborate with talented colleagues. We offer growth opportunities and a supportive work culture that encourages creativity and personal development.

If you are ready to push the boundaries, think outside the box, and be part of something truly special, then we want to hear from you! Apply now and embark on a thrilling journey with us. The sky's the limit!

Key responsibilities:

<ul>
	<li>Investigate and respond to customer complaints fairly and thoroughly</li>
	<li>Gather information from internal and external sources to resolve complaints within agreed-upon deadlines</li>
	<li>Maintain accurate records in the complaints database</li>
	<li>Provide reporting and insights to committees on complaint handling activities and key performance indicators (KPIs)</li>
	<li>Identify root causes of complaints and alert team manager to any emerging trends.</li>
</ul>

Business Correspondence

Persuasion and Negotiation

Customer Service

Time Management

Critical Thinking

Communication Skills

Complaints Management Officer

CSI Interfusion is a global IT firm specializing Microsoft technologies.  We are the leading provider of cloud and innovative digital services, and business solutions.  At CSI, our vision is to be the leading digital innovator, creating great experiences,  and delivering exceptional value to our clients and their customers.

Our team of more than 60,000 professionals worldwide, we are your global IT sourcing supplier for Engineering, Customer Support,  Business Processing and more.

CSI Interfusion 

Job Title: DSAT - Testing Co-Ordinator

Location: Quezon City, Philippines (Onsite)

Client: Microsoft

Job Summary: 
The Quality Triage Team facilitates the process of enhancing the result quality and user experience of Bing Search, thereby increasing user satisfaction. This role involves analyzing scrapped pages, providing feedback through the UHRS/HitApp platform based on human judgment, testing user-facing functionalities, and triaging issues reported by crowd judges. The team ensures the accuracy and relevance of data, logging bugs in Azure DevOps, and creating test scenarios to improve overall product performance.

 

Responsibilities:

<ul>
	<li>Analyze scrapped pages of Bing Search and submit feedback based on human judgment using the UHRS/HitApp platform.</li>
	<li>Test user-facing functionalities to identify regressions in user experience.</li>
	<li>Triage issues reported by crowd judges, ensuring accurate logging and assignment to appropriate teams.</li>
	<li>Log bugs identified during testing and judgments in Azure DevOps, monitoring their resolution.</li>
	<li>Create and review test scenarios to ensure comprehensive coverage of potential issues.</li>
	<li>Review system-discovered bugs identified through external DSAT channels, internal feedback, and third-party vendor judgments.</li>
	<li>Judge tasks in multiple languages and in English, maintaining proficiency in corresponding languages.</li>
	<li>Update and maintain guidelines for task execution and quality standards.</li>
	<li>Collaborate with cross-functional teams to follow up on issue fixes and ensure they meet triage rules and user expectations.</li>
	<li>Analyze user feedback and distribute actionable insights to responsible teams for resolution.</li>
</ul>

Language Experts

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 
 
The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency. 
 
Key Responsibilities

<ul>
	<li>Manage day-to-day operations relating to order processing and customer service</li>
	<li>Handle patient concerns and coordinate with various teams to address patient requests</li>
	<li>Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties</li>
	<li>Establish relationships with clients</li>
	<li>Manage team escalations and work plans, audit work, and provide learning and growth opportunities</li>
	<li>Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects</li>
	<li>Evaluate and design initiatives to improve patient health outcomes and customer experience</li>
	<li>Implement, monitor, and scale proposed initiatives</li>
</ul>

 
Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

 
Why MedGrocer? 

<ul>
	<li>Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experience</li>
	<li>Purpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive care</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from</li>
</ul>

Customer Experience Officer | Makati

IXMGOH is Campaign Global's Awardee for Best Place to Work For in the Philippines, Best in Company Culture in Southeast Asia for several years, and Best in Talent Development. 
We invented Creative Engineering. We are committed to make the best work possible for a brand, in its category and in the world. Ingenious is the benchmark by which to judge existence and paycheck.

Our Mission
Devise ingenious communication systems that gets the job done at the least possible time, effort and resource.

IdeasXMachina Group of Hakuhodo

<ul>
	<li>Transform ideas into money; help the organization come up with works that are award-winning, memorable and inspiring helping the clients achieve its interests</li>
	<li>Develop new clientele, manage the business side of creativity</li>
	<li>Establish and maintain good rapport with and satisfaction level of clients</li>
	<li>Strategic alignment of creative work and client expectations</li>
</ul>

Senior Account Manager

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

Job Description

Our vision is to have a healthier world where people take responsibility for their own health and the planet.

Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.

To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.

Join us to continue and expand the contribution Healthy Options is making to society.

In return, we will teach and prepare you to manage your own business. How soon you achieve this is entirely up to you. From cashiering to merchandising, from planning to operations, from brand management to people management, you will learn all the skills and secrets of how to be your own boss in a retail environment. Moreover, you will receive above average starting salary and benefits including medical and life insurance after a successful probationary period.

<ul>
	<li>Provide superior customer service by understanding customers' health conditions and requirements.</li>
	<li>Answer queries and provide complete and accurate product information and benefits carried by the company.</li>
	<li>Generate sales and assist in retail operations management.</li>
	<li>Perform other administrative tasks that may be assigned by the Store Executive.</li>
	<li>Participate in all improvement and engagement programs and initiatives implemented in the store.</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for more than 25 years!</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our Leadership Development Program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Relationship Management

Speaking

Rapport Building

Selling

Wellness Ambassador

Job Description

As the initial point of contact for our company, the front desk associate is in charge of handling office administrative tasks and offering exceptional service to clients, guests, and internal employees. The associate needs extensive knowledge of the organization, is required to know who key personnel are (both external and internal), and understand the organization's aims and objectives. 

The associates' exceptional communication skills, warm and welcoming demeanor, coupled with their efficient handling of administrative tasks, will ensure a smooth and positive experience for everyone who contacts Healthy Options. This role is crucial in creating a positive and lasting impression of our company. 

Key Responsibilities

<ol>
	<li>Provide administrative support to ensure efficient operation of the office</li>
	<li>.Greet visitors and direct them to the appropriate person or department.</li>
	<li>Answer and manage incoming calls, emails, and correspondence.</li>
	<li>Coordinate and schedule travel arrangements for staff.</li>
	<li>Assists TMT in office supplies inventory by checking stock and ordering new supplies as needed.</li>
	<li>Handle incoming and outgoing mail and packages.</li>
	<li>Assist in the preparation of reports, presentations, and other documents.</li>
	<li>Maintain filing systems, both electronic and physical, ensuring accuracy and organization.</li>
	<li>Assists TMT in organizing company events, conferences, and other special occasions.</li>
	<li>Collaborate with other departments to ensure smooth office operations.</li>
	<li>Perform other duties as assigned by management.</li>
</ol>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 25 years!</li>
	<li>Enjoy our beautiful and employee–friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Front Desk Associate

Job Summary

Enrich our customers’ lives through an excellent online shopping experience by ensuring a smooth flow of day-to-day operations. Proactively support the on-site operations by providing an efficient and accurate execution of every online transaction.

Essential Duties &amp; Responsibilities

Order and Customer Management

<ul>
	<li>Ensure orders are efficiently processed from picking to dispatch.</li>
	<li>Orders are delivered complete and on the next or same day.</li>
	<li>Products sent to customers are of good quality, aligned with the shelf-life policy.</li>
	<li>Receipts are included in all packages as much as possible; manual sales invoice is provided as needed.</li>
	<li>Special requests and/or instructions of customers are followed.</li>
	<li>Customer complaints are attended to as soon as possible and are resolved within 24-48hrs.</li>
</ul>

Delivery Tracking

<ul>
	<li>Maximize dispatch to ensure next day and same day deliveries.</li>
	<li>Closely monitor outside Metro Manila deliveries</li>
	<li>Coordinate concerns directly with courier operations</li>
	<li>Liaise with agency riders for any concerns that may arise during operations</li>
	<li>Fulfill orders in the system to alert customers that their orders are on the way</li>
	<li>Fulfill orders that have been delivered to the customers already</li>
</ul>

Inventory Management

<ul>
	<li>Maintain at least 81% inventory percentage through timely replenishment of stocks.</li>
	<li>Ensure accuracy of inventory thru timely posting of transactions and regular inventory count.</li>
	<li>Minimize expired products by monitoring the movement and storage of stocks.</li>
	<li>Minimize damages thru proper handling.</li>
	<li>Missing items are fulfilled within the day or the following day latest.</li>
	<li>Safety and Control Measures</li>
	<li>Maintain standards of occupational health, safety, hygiene and security which includes implementation of quality standards and processes set by the Quality Assurance department.</li>
	<li>Compliance with the operational policies and procedures on quality management.</li>
	<li>Comply and enforce security policies</li>
</ul>

Other related duties and responsibilities

<ul>
	<li>Work and coordinate proactively with other departments</li>
	<li>Perform other responsibilities assigned by the PIC</li>
</ul>

E-Commerce Associate | Onsite

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

Be part of Accenture Philippines' 40-year legacy.

 

Important - Please Read: We appreciate your interest in joining Accenture in the Philippines. As we continue to enhance our hiring process, it is important for you to complete the registration through our career site (Workday) for us to process your application. After registering, we will get back to you via phone or email. Thank you and we wish you success in your job search.

 

For foreign candidates, please take note that this role requires you to work and relocate in the Philippines. If you are still interested, please click apply. Thank you.

Roles &amp; Responsibilities: 

<ul>
	<li>Serve as the primary point of contact for clients, addressing their system or application issues with prompt and effective solutions</li>
	<li>Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge</li>
	<li>Collaborate with cross-functional teams to ensure the smooth operation of our world-class systems</li>
	<li>Provide ongoing support and maintenance for systems or applications, ensuring their optimal performance and functionality</li>
</ul>

Mandarin Speakers | Interpreter

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

<h3>Apply now and receive 40,000 Hiring Bonus* once you get hired!</h3>

1-Day onsite processing is available for this role. Visit our Career Hub evey Monday-Fridat (except Holidays), 9AM-6PM.

<ul>
	<li>Mandaluyong City: Ground Floor Cybergate 1, Boni, Mandaluyong City</li>
	<li>Quezon City: 3rd Floor Gateway Mall, Cubao, Quezon City</li>
</ul>

 

About the Role: As a Customer Service Associate (Insurance), you will be performing the following tasks on a daily:

<ul>
	<li>Review completeness and compliance of all documents received.</li>
	<li>Verify accuracy of agent and license information.</li>
	<li>Analyze information to determine proper handling of work.</li>
	<li>Encode agent, license and commission information in the system accurately.</li>
	<li>Update existing agent record in the system, if needed.</li>
	<li>Create and post correspondences, if needed.</li>
	<li>Identify the next process based on the workflow and create necessary transactions.</li>
	<li>Performs other task that may be assigned from time to time by Team Leader, Manager, Director.</li>
</ul>

Voice Support Representative | Insurance Account

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Organizing and Planning

Attention to Detail

Project Manager | Remote

MedGrocer partners with numerous pharma companies and employers to enhance the health of over one million Filipinos annually through our medicine programs, telehealth services, and onsite medical staff.

As a Call Center Agent, you'll handle both inbound and outbound calls, helping patients understand their healthcare benefits and enrolling them in disease management programs. You will also work with cross-functional teams to facilitate a seamless patient experience.

You will be required to meet call quotas in this role.

Key Responsibilities

<ul>
	<li>Outbound Calls:

	<ul>
		<li>Educate patients about their healthcare benefits and inform patients about the disease management program requirements</li>
		<li>Facilitate patient enrollment, appointment scheduling, follow-ups, and reminders</li>
	</ul>
	</li>
	<li>Inbound Calls:
	<ul>
		<li>Address patients’ inquiries via call, SMS, and email</li>
		<li>Work with different teams to follow through on patient requests</li>
		<li>Update patient records accurately</li>
	</ul>
	</li>
</ul>

 
Why MedGrocer? 

<ul>
	<li>Progress: Develop your communication and organizational skills in a dynamic health tech environment</li>
	<li>Purpose: Contribute to improving the lives of millions by providing essential health services</li>
	<li>People: Be part of a supportive and diverse team that values learning and growth</li>
</ul>

Call Center Agent | Makati

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

About the Role

As a Skips Officer, you will be responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients.

How you’ll contribute

<ul>
	<li>Verify all existing contact information of clients endorsed for skip tracing.</li>
	<li>Search all available information sources (social media, friends/family, neighbors, phone directories, employer, bureau data, etc.) to gather and verify new client contact information.</li>
	<li>Record all results of skip tracing into the collections system in an accurate and timely manner.</li>
	<li>Perform collections actions on traced accounts according to the collections workflow using the collections system.</li>
	<li>Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.</li>
	<li>Monitor and reach the yearly and monthly approved KPIs</li>
	<li>Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.).</li>
	<li>Initiate probing of clients by endorsing accounts for field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts.</li>
	<li>Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process.</li>
	<li>Consolidate bank dealings requests from respective products (Cards, PL, CSL, AL, etc.) and endorse bank dealings inquiries to other Departments/Divisions to the respective products point person.</li>
	<li>Recommend status change, reinstatement, suspension, cancellation and early endorsement of accounts through the collections system to comply with the existing Department/Division Procedure and Guidelines Manual.</li>
	<li>Handle verification and coordination of bank account details for Hold-Out release and application/application of assignment by sending email to SBC Branch to comply with Credit Card Terms and Conditions.</li>
	<li>Recommend payment arrangement using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties.</li>
</ul>

Kalibrr Job Search

Featured Jobs

Remote Jobs

Hybrid

Fresh Grads

All Jobs

New Jobs

Internship and Junior Level Jobs

High Paying Jobs

IT and Software

Sales and Marketing

Accounting and Finance

Senior Level Jobs