Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

Are you confused about finding the right company?

Cyberbacker offers a variety of job opportunities in various fields and business departments that could be a perfect fit for your skills and qualifications. It is the leading provider of world-class administrative support services from anyone in the world to anyone in the world. Cyberbacker allows you to work from home, free from traffic and spend more time with your family. No dress code required!

Responsibilities: (Part Time or Full Time)

<ul>
	<li>Transcription</li>
	<li>Preparing paperwork</li>
	<li>Scheduling of consultation with clients</li>
	<li>Preparing and emailing weekly reports</li>
	<li>Updating virtual files</li>
	<li>Build ongoing task list</li>
	<li>Oversee administrative tasks</li>
	<li>Admin tasks</li>
</ul>

Cyberbacker: Remote Assistant

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Customer Service

Critical Thinking

Communication Skills

Project Manager | Remote

<ul>
	<li>Assist our clients in their project’s production process.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Try to keep the project timelines within the approved schedule.</li>
	<li>Continuously add value to our clients through top tier-customer service and developing “best-in-class” products/services with our product development team .</li>
	<li>Work with team members to develop creative solutions for clients and their website.</li>
	<li>Create an environment cultivating a high-level of customer service, excellence and performance for the team</li>
	<li>Report department performance on a weekly basis: important issues, what went well and what could be improved</li>
	<li>Stay up to date with industry best practices</li>
	<li>Regularly coordinate with the client and production teams regarding any new/updated processes or products</li>
	<li>Give feedback to the management team to improve products, services and customer experience.</li>
	<li>Maintain an objective approach on keeping clients happy and coming back for more work</li>
</ul>

Website Project Coordinator | Remote

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

Key Responsibilities:

1. Perform contract acquisition function which includes but not limited to pricing/commercial strategy, preparation of contract, and contract negotiation.

2. Perform contract management functions and ensure contract compliance.

3. Participate actively in the company's branding initiatives and activities such as exhibits and sponsorships.

4. Develop presentations to internal/external customers.

5. Provide analysis of data to be used as presentation content.

6. Gather and manage data for market analysis through the use of basic data analysis methodologies.

7. Make routine reports on market and customer analysis using word processing and spreadsheet capabilities.

Qualification Requirements:

<ul>
	<li>Graduate of a business-related or Electrical Engineering course</li>
	<li>At least 2 years of related work experience in Sales and Account Management</li>
</ul>

Technical Sales

The Moongig platform is a game-changer for healthcare professionals. It offers them the freedom to choose work opportunities that fit their lifestyle while providing a sustainable income. On the other hand, our platform enables healthcare providers to access a vast pool of qualified and verified healthcare workers, enabling them to fill their vacancies swiftly with the right talent. We save providers time and reduce the overhead cost of managing a flexible workforce, making them more productive. Most importantly, all our actions serve a single mission: Improving the lives of Filipino healthcare workers here and abroad.


Moongig

Join our early-stage startup as a Technical Team Lead to shape our platform and turn our bold vision into reality.

Responsibilities:

<ul>
	<li>
	Translate the company’s vision into robust, scalable, and innovative software solutions.
	</li>
	<li>
	Lead our core platform's design, development, and deployment while ensuring alignment with business objectives.
	</li>
	<li>
	Build, inspire and lead a high-performing engineering team, fostering a culture of collaboration and continuous learning.
	</li>
	<li>
	Establish and enforce best practices in coding, architecture, security and DevOps for a strong technical foundation.
	</li>
	<li>
	Balance hands-on coding with strategic technical leadership to establish rapid product development and iteration.
	</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Technical Lead

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Work with operations managers, team leads, staff to document existing work flow.</li>
	<li>Document tasks and responsibilities of team members.</li>
	<li>Work with the QA analytics team to maintain a list of reports that track team success metrics, KPIs, frequency of generation and dissemination.</li>
	<li>Work with Process QA managers to document optimized work flow.</li>
	<li>Document and update standard operating procedures (SOP).</li>
	<li>Determine the clearest and most logical way to present information for easy comprehension of process work flows.</li>
</ul>

Technical Writer

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

<ul>
	<li>Guide candidates seamlessly through the recruitment process, evaluating their skills and expertise, coordinating interviews, and assisting with salary negotiations.</li>
	<li>Coordinate interviews and follow-ups, ensuring a smooth and professional candidate experience.</li>
	<li>Facilitate offers by managing salary negotiations, benefits, and employment terms with confidence.</li>
	<li>Ensure timely completion of pre-employment steps, including reference checks, background verifications, and medical exams.</li>
	<li>Maintain accurate records in the Recruitment Management System (RMS) for all candidate data and statuses.</li>
	<li>Address client and candidate concerns with professionalism and care.</li>
	<li>Conduct skill and competency-based interviews for a wide range of roles, from common to highly specialized positions.</li>
	<li>Evaluate candidate skills and identify gaps using competency-based interviewing techniques.</li>
	<li>Proactively communicate with clients, endorsing candidates and addressing simple process inquiries.</li>
	<li>Utilize recruitment tools like the Recruitment Calculator and Pay Guide to negotiate offers effectively.</li>
	<li>Take on additional tasks as needed to support the recruitment process and team goals.</li>
</ul>

Technical Recruiter

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

We are seeking a talented and detail-oriented Technical Designer to join our fashion design team. In this role, you will work closely with fashion designers to transform their creative concepts into high-quality, saleable products. You will play a crucial part in the development process, ensuring that garment specifications are met, and the final product meets both design vision and production feasibility.

What you will do:

<ul>
	<li>Collaborate with fashion designers to execute their creative concepts into tangible, market-ready products.</li>
	<li>Anticipate design issues and work with both designers and production teams to find solutions, ensuring garment specifications are met.</li>
	<li>Suggest feasible alternatives when necessary to replace design details that may not be practical for production.</li>
	<li>Analyze Sewing Operations Breakdown and recommend the most efficient and practical production methods.</li>
	<li>Review and assess all designs to ensure they align with production capabilities.</li>
	<li>Develop and evaluate prototype samples, providing recommendations for improvements and monitoring their execution.</li>
	<li>Participate in fitting approval processes to ensure garments fit properly and align with design intent.</li>
	<li>Standardize specifications for SPI, thread count/size, sewing construction, and more.</li>
	<li>Create technical specifications for garments, ensuring all details are clear for production teams.</li>
	<li>Produce detailed technical drawings to communicate design and construction specifications.</li>
	<li>Select and approve fabrics, trims, and other materials, making recommendations for alternatives when needed.</li>
	<li>Inspect final products for quality and approve the final Tech Pack for production.</li>
</ul>

Technical Designer

Direc Business Technologies, Inc. empowers businesses of all sizes by providing strategic technology roadmaps and enabling them to achieve digital competitiveness through intelligent business management solutions that automate their end-to-end operations.

We are always up to date with business trends and new technologies which enable us to deliver relevant solutions to enterprises today!

DIREC BUSINESS TECHNOLOGIES INC.

<ul>
	<li>Conduct software installation, configuration, and training according to a work plan and schedule.</li>
	<li>Effectively communicate and build consensus with clients.</li>
	<li>Design and conduct data migration from legacy systems into SAP Business One.</li>
	<li>Customize forms and develop reports using any reporting tools such as Crystal Reports, MS Excel, or any appropriate tool.</li>
	<li>Create customizations on the system (SQL Queries for viewing the report, Formatted Search) based on the process of the client that was not available in the standard application of the system.</li>
	<li>Create Stored Procedures on SQL Server when there are some changes, customizations, and blocking in the system depending on clients' requirements.</li>
	<li>Create customized Forms, Layouts, and Reports for printing directly on every transactional document of the system mainly through the use of Crystal Report application.</li>
	<li>Train, coach, and mentor clients on the effective use of the software.</li>
	<li>Provide ongoing customer maintenance and support.</li>
	<li>Develop and maintain expert knowledge of SAP Business One.</li>
	<li>Provide regular project status reports to management.</li>
	<li>Set up Backup and Maintenance schedule of database.</li>
	<li>Provide onsite or offsite Technical Support to clients.</li>
	<li>Perform other related tasks as may be required by the management, immediate superior, and client.</li>
</ul>

Technical Consultant

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.

Driven by our purpose of “Transforming Energy for a Better World,” AboitizPower is a leading Philippine energy provider dedicated to building a sustainable and balanced fleet of generation capacities. We prioritize responsible operations and investments that support the country's energy transition goals, focusing on renewable energy sources for a cleaner future while improving our traditional assets to ensure the nation continues to grow.

We urge everyone to be vigilant against scams involving fraudulent employment offers with Aboitiz Power Corporation. To ensure your security, please correspond and refer to the official channels only.

1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower
4. Facebook: https://www.facebook.com/AboitizPowerCorporation
5. Tiktok: https://www.tiktok.com/@aboitizpowerofficial

AboitizPower

<ul>
	<li>Design and develop clear, accessible curriculum materials for the organization’s identified functions. </li>
	<li>Work with subject matter experts to translate complex information into concise, instructional content—such as training manuals, guides, and other learning resources—that can be easily understood by employees at all levels, supporting both knowledge building and performance improvement.</li>
</ul>

Stradcom Corporation is the proponent of the multi-billion peso computerization of the Philippine Land Transportation Office (LTO), the agency that registers motor vehicles, issues drivers' licenses, and enforces laws of land transportation, and is administered under the Department of Transportation (DOTr).

Through a nationwide IT infrastructure consisting of the development of software for formal business processes, the establishment of a huge data powerhouse, the interconnection of LTO's almost 300 offices, the delivery of all hardware and equipment, and the provision of operating and support services throughout the entire concession agreement, which is now in its extension period, STRADCOM provides a service to government consistent with the provisions of the BOT Privatization Law (in particular, a Build-Own-Operate <BOO> contractual scheme), while establishing a solid business model built on the generation and collection of service revenues from the transacting public.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

Documentation Development &amp; Management

A. Technical Documentation Creation

<ul>
	<li>Develop comprehensive technical documentation for enterprise systems, APIs, and software applications;</li>
	<li>Create and maintain user manuals, system guides, and standard operating procedures;</li>
	<li>Document system architectures, integration flows, and technical specifications;</li>
	<li>Ensure documentation alignment with both Agile and traditional development methodologies; and</li>
	<li>Implement version control and documentation lifecycle management practices.</li>
</ul>

B. Content Strategy &amp; Standards

<ul>
	<li>Develop and maintain documentation templates and style guides;</li>
	<li>Implement documentation best practices and industry standards;</li>
	<li>Create and maintain information architecture for technical content;</li>
	<li>Ensure consistency across all technical documentation; and,</li>
	<li>Optimize content for searchability and user experience.</li>
</ul>

Technical Collaboration &amp; Integration

A. Engineering Team Collaboration

<ul>
	<li>Work with development teams to gather technical requirements;</li>
	<li>Participate in sprint planning and technical review sessions;</li>
	<li>Review code repositories and technical specifications;</li>
	<li>Validate technical accuracy of documentation; and,</li>
	<li>Maintain alignment with product development cycles.</li>
</ul>

B. Quality Assurance and Improvement

<ul>
	<li>Perform regular documentation audits and quality checks;</li>
	<li>Track and implement user feedback on documentation;</li>
	<li>Monitor documentation effectiveness through metrics;</li>
	<li>Maintain compliance with security and regulatory requirements; and,</li>
	<li>Drive continuous improvement in documentation processes.</li>
</ul>

Technical Knowledge Management

A. Knowledge Base Development

<ul>
	<li>Create and maintain technical knowledge base articles;</li>
	<li>Develop troubleshooting guides and FAQs;</li>
	<li>Document best practices and common solutions;</li>
	<li>Organize technical content for easy access; and,</li>
	<li>Update documentation based on system changes and updates.</li>
</ul>

B. Technical Communication

<ul>
	<li>Transform complex technical concepts into clear documentation;</li>
	<li>Create visual aids and diagrams for technical concepts;</li>
	<li>Develop training materials for technical features;</li>
	<li>Write release notes and technical bulletins; and,</li>
	<li>Maintain consistent technical terminology.</li>
</ul>

Pi Energy Inc. is First Philippine Holdings’ wholly-owned subsidiary, specializing in energy solutions and the development of relevant energy efficiency and data solutions. Through Pi, we provide sustainable and cost-effective energy solutions that address your business needs and support your energy goals.

Our energy solutions and technology includes energy audit, remote energy monitoring system, distribution transformer, primary metering service, and solar energy source.

Pi Energy

The role of the Technical Services Lead is to manage the Technical Services activities and lead the engineers to ensure that all of the team's targets are met. This includes coordination with the Arsenals and Business teams to ensure proper deployment of necessary manpower and support, and completion of projects with accuracy and efficiency. This role includes provision of guidance and expertise to the team on both Project Management and Technical fronts.

Roles &amp; Responsibilities:

Lead the following activities and ensure that all arsenals’ pre-sales needs are being met, that projects are being implemented on time with the agreed quality and costs, and that all projects and installations are being properly operated and maintained.

Pre-sales Activities

<ul>
	<li>Customer meetings and site inspection</li>
	<li>Project costing</li>
</ul>

 

Implementation Activities

<ul>
	<li>Contractors engagement</li>
	<li>Project implementation management</li>
</ul>

 

Operations and Maintenance Activities

<ul>
	<li>Operations Monitoring</li>
	<li>Maintenance management</li>
</ul>

 

People Management Activities

<ul>
	<li>Project Management Guidance</li>
	<li>Technical Guidance (electrical, structural)</li>
</ul>

Technical Services Lead

The ATR Asset Management Group (ATRAM or ATRAM Group) operates through ATR Asset Management, Inc. (ATRAM MF) and the ATRAM Trust Corporation (Formerly Maybank ATR Kim Eng Capital Partners, Inc. - Trust).
 
In 2009, the ATRAM Group decided to expand its presence in the fast-growing domestic asset management industry by forming a dedicated business group called ATR Asset Management Group (ATRAM or ATRAM Group).  This group, comprised of ATRAM MF  and ATRAM - Trust, manages portfolios consisting of mutual funds, trust assets, insurance portfolios, and real estate for proprietary and third party clients.

Why join us?

We are the leading Digitally-powered Asset and Wealth Management ﬁrm serving institutional clients and retail customers,  providing innovative products and unique customer experiences delivered through technology-enabled platforms. Our goal is to secure our clients’ ﬁnancial future
 
ATRAM offers a professional, fair and progressive work environment. In addition, ATRAM strongly supports career development and work-life balance for its employees.

ATR Asset Management (ATRAM)

Role Summary: 
The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in maintaining system reliability, enhancing user experience, and supporting business continuity through responsive and knowledgeable technical assistance.

What Business Outcomes the Role is Responsible for:

<ul>
	<li>Deliver Reliable IT Application Support: Ensure business applications are configured, integrated, and scaled to meet operational needs, including automation and system optimization.</li>
	<li>Enhance IT Operations and Customer Service: Provide timely and effective support to end-users for hardware, software, and systems issues, whether onsite or remote, while maintaining service level agreements.</li>
	<li>Promote Knowledge Sharing and Documentation: Maintain and contribute to a comprehensive knowledge base of FAQs, troubleshooting guides, and common issues to empower user self-service and reduce support load.</li>
</ul>

Technical Support Engineer

Triplex Enterprises Inc, is among the top & biggest paper converters in the Philippines, with facilities located in Makati & Paranaque. We specialize in paper converting, roll slitting, rewinding, sheeting, and cutting. With 45 years of paper trading & converting experience, we import & convert various grades of paper & paper board for industrial, packaging, education, food service, consumer products, advertising, etc.

Triplex Enterprises Incorporated

For the role of technical support, we are searching for applicants who possess strong interpersonal skills in addition to technical proficiency. Along with to other responsibilities, technical support staff members help the roll-out of new applications and debug technical problems. 
 

Additionally, technical support staff members must write documentation, speak with clients directly, and perform other tasks that call for great written and verbal communication. 
 

Technical Support Responsibilities:

<ul>
	<li class="text-justify">Identifying hardware and software solutions.</li>
	<li class="text-justify">Troubleshooting technical issues.</li>
	<li class="text-justify">Diagnosing and repairing faults.</li>
	<li class="text-justify">Resolving network issues.</li>
	<li class="text-justify">Installing and configuring hardware and software.</li>
	<li class="text-justify">Speaking to customers to quickly get to the root of their problem.</li>
	<li class="text-justify">Providing timely and accurate customer feedback.</li>
	<li class="text-justify">Talking customers through a series of actions to resolve a problem.</li>
	<li class="text-justify">Following up with clients to ensure the problem is resolved.</li>
	<li class="text-justify">Replacing or repairing the necessary parts.</li>
	<li class="text-justify">Supporting the roll-out of new applications.</li>
	<li class="text-justify">Providing support in the form of procedural documentation.</li>
	<li class="text-justify">Managing multiple cases at one time.</li>
	<li class="text-justify">Testing and evaluating new technologies.</li>
	<li class="text-justify">Conducting electrical safety checks on equipment.</li>
</ul>

Onsite Technical Support

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

Kalibrr Job Search

Cyberbacker: Remote Assistant

Project Manager | Remote

Website Project Coordinator | Remote

Technical Sales

Technical Lead

Technical Writer

Technical Recruiter

Technical Designer

Technical Consultant

Technical Writer

Technical Writer

Technical Services Lead

Technical Support Engineer

Onsite Technical Support

VIP Web Consultant | Customer Service | Remote