Senior Operations Manager  

Strategic Planning and Execution

• Lead the annual business planning process in collaboration with HQ.
• Translate corporate strategic objectives into roadmaps across Operations, Central Kitchen, Facilities & Management, Construction/Store Development, Marketing, HR, Finance/Accounting/Admin Teams
• Define departmental targets and track progress against KPIs, holding managers accountable for delivery
• Conduct and consolidate monthly business reviews across all departments and present to HQ. Prepare and submit performance reports to brand principals and HQ, with clear follow-through on action points
• Cross-Functional Operations Management
• Oversee daily business operations and ensure strong coordination across all departments
• Provide leadership and direction to managers to ensure aligned execution
• Ensure full implementation and enforcement of Operation policies
• Uphold standards in customer experience, design, and operational discipline as measured by metrics such as mystery shop scores and in-store audits

People Leadership

• Coach and lead store heads with clear performance expectations
• Oversee team structure, staffing plans, and succession building
• Drive performance management and talent development across all functions

• Bachelor’s degree in Business Management, Operations, or a related field. MBA or advanced degree preferred (especially in Strategy, Operations, or Leadership)
• Minimum 5 years of progressive leadership experience in Retail, F&B, or Luxury
• Demonstrated success in operational execution
• Background in cross-functional management (Operations, HR, Marketing, Finance, Construction, Facilities)