Gateway Operations Manager  

Overall Role Purpose:

Ensure that recovery, lodgement & sorting activities of the Gateway relating to inbound and outbound shipments are carried out in accordance with network and local service standards.

Accountabilities:

DHL customers on occasional basis

• Provide the prompt shipment lodgement & recovery in accordance with the customer’s specific requirement
• Maintain a clean and fair working environment for all visiting customers in gateway

Local Country Operations Management

• Provide reports and management information as required.
• Organize the structure and resource allocation in accordance with Country Operations Priorities and Goals.
• Provide the administrative information and report to maximize Gateway Operations Capability and Competitiveness.

Gateway Operations Management

• Implement the service standards & procedure in accordance with Operations priorities & KPI
• Provide reports and suggest the action plans for service problem between service centres and gateway

Customs/Warehouse/Ground Handling Agents/Airline/ Security Service Providers

• Participate in setting up Service Level Agreement to reflect practical requirement comply with GSOP
• Implement the efficient/appropriate operations procedure to comply with regulatory rules/policy and achieve DHL service objectives and regional & country target based on the agreed Service Level Agreement
• Build-up the good relationship to make DHL the most competitive courier company

DHL Network

• Ensure transit time standards and identify non-compliance against gateway operation GSOP
• Provide the timely lodgement and recovery to ensure the reliable DHL service quality and transit time target

Gateways & Hubs

• Implement the process flow to comply with other Gateways and Hub’s requirement and secure the prompt recovery in the destination

Peer Managers in the Gateway

• Maintain good relationships in co-operation with managers for high service levels
• Closely communicate and co-operate to achieve the common operations goals and set-up action plans

Gateway staff at all levels

• Maintain cooperative relationships and good communications between gateway departments, the local country office and the DHL network.

Gateway Operations Management

• Maintain properly allocated manning resources in accordance with shipment volumes, adequate staff skills levels and a safe working environment.
• Solve problems and take corrective actions as dictated by operational contingencies.
• Evaluate procedures and methods to achieve optimum service and cost performance; participate in Gateway quality policy and initiatives e.g. ISO, GIMS
• Maintain a safe, clean and fair working environment for all employees.
• Manage the security of the facility and operating systems within DHL network security policy; negotiate with contractors and monitors security status of facility.
• Maintain good working relationships with all external parties.
• Ensure day to day running of the physical shipment handling.
• Ensure all inbound & outbound shipments are sorted & loaded according to agreed guidelines to ensure TT standards & cost targets can be met.
• Provide guidance and approve shift-plans, procedural changes, minor operation changes and general organization changes within the function.

Gateway Operations Team Management

• Organise appropriate shifts through Duty Supervisors
• Ensure gateway staff maintains a professional image to both internal & external contacts.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• 5 years operations experience, preferably within transportation or logistics industry, with at ideally 2 years at management level
• Bachelors Degree
• Line Trainer certified