Gateway Operations Duty Manager  

Overall Role Purpose:

Ensure that recovery, lodgement ,sorting and Clearance activities of the Gateway relating to inbound and outbound shipments are carried out in accordance with network and local service standards.

External Customers:

DHL customers on occasional basis

• Provide the prompt shipment lodgement & recovery in accordance with the customer’s specific requirement
• Maintain a clean and fair working environment for all visiting customers in gateway

Internal Customers:

Local Country Operations Management

• Provide reports and management information as required.
• Organise the structure and resource allocation in accordance with Country Operations Priorities and Goals.
• Provide the administrative information and report to maximise Gateway Operations Capability and Competitiveness.

Gateway Operations Management

• Implement the service standards & procedure in accordance with Operations priorities & KPI
• Provide reports and suggest the action plans for service problem between service centres and gateway
• Manage the entire gateway during the absence of other managers outside usual working hours and weekends

External Stakeholder:

Customs/Warehouse/Ground Handling Agents/Airline/ Security Service Providers

• ▪ Participate in setting up Service Level Agreement to reflect practical requirement comply with GSOP
• ▪ Implement the efficient/appropriate operations procedure to comply with regulatory rules/policy and achieve DHL service objectives and regional & country target based on the agreed Service Level Agreement
• ▪ Build-up the good relationship to make DHL the most competitive courier company

Internal Stakeholder:

DHL Network

• Ensure transit time standards and identify non-compliance against gateway operation vs .GSOP
• Provide the timely lodgement and recovery to ensure the reliable DHL service quality and transit time target

Gateways & Hubs

· Implement the process flow to comply with other Gateways and Hub’s requirement and secure the prompt recovery in the destination

Peer Managers in the Gateway

• Maintain good relationships in co-operation with managers for high service levels
• Closely communicate and co-operate to achieve the common operations goals and set-up action plans

Gateway staff at all levels

· Maintain cooperative relationships and good communications between gateway departments, the local country office and the DHL network.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Degree in related discipline or equivalent
• 5 years operations experience, preferably within transportation or logistics industry, with at ideally 2 years at supervisor /management level
• Line Trainer Certified