Library Assistant  

Summary of Work Activities and Responsibilities:

The Library Assistant IV provides frontline, library use, and section management support in the day-to-day operations of the library collections and circulation counter of KEMC.

Main Duties and Responsibilities:

I. Circulation and Library User Support

• Provides frontline assistance to students, teachers, parents, and other library patrons regarding services and resources.
  • Responds to informational queries regarding library policies, procedures, and facilities in a professional manner
  • Responds to email and other correspondence concerning circulation, overdue materials, and reservations
  • Guides users in locating specific books and utilizing library resources effectively
• Handles circulation counter operations to facilitate the efficient movement of library materials
  • Processes check-out, check-in, and renewal transactions using the library management system to maintain accurate records
  • Receives and processes book reservations and retrieves requested materials for library users
  • Maintains the orderliness and professional atmosphere of the circulation area

II. Collection Management Support

• Maintains the systematic organization and accessibility of the library collection
  • Shelves returned materials accurately according to the prescribed library classification system
  • Performs regular shelf reading to ensure the correct arrangement and easy retrieval of materials
  • Participates in the annual inventory activity to account for the status and condition of all library holdings
• Performs technical processing and physical maintenance of library materials
  • Labels library materials to support systematic storage and retrieval
  • Identifies damaged or misplaced materials and refers them for repair, replacement, or withdrawal
• Maintains the physical organization and cleanliness of the library

III. Administrative Support

• Prepares data and drafts reports required by the KEMC Coordinator
  • Records, collates, and maintains statistical data on the assigned area of responsibility (e.g. daily user statistics, book search requests, number of books returned to shelves)
• Supports the implementation of library policies, procedures, and service improvements
• Coordinates the implementation of library programs and community engagement activities
  • Prepares publicity materials, displays, exhibits, and promotional content to encourage library use and reading among the community
  • Collaborates with library staff in creating activities that promote library collections and services

IV. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative

Knowledge, Skills, and Abilities:

• Knowledge of Library Operations and Standards: Demonstrates basic knowledge of library operations and adherence to industry standards
• Service Orientation: Actively looking for ways to help people
• Records Management: Ability to systematically organize, store, update, and protect Office and Staff-related records throughout their life cycle, from the time of creation or receipt to their eventual disposition/turnover
• Technological Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks
• Customer Service Skills: Ability to understand client perspectives and respond to their needs with urgency and serious attention; This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Communication Skills: Ability to communicate tactfully and sensitively with all types of personalities and predispositions
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Secretarial and Administrative Support: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology

Education and Experience Requirements:

• Graduate of any Bachelor’s Degree
• At least one (1) year of relevant working experience