Application Support Specialist  

The Application Support is responsible for providing necessary technical support relating to various applications,
system-level software, compilers, and other general computing applications. They are responsible for any
malfunctioning of applications or software systems and analyzing necessary software requirements.

​​​​​​This is for January 2026 onwards Start Date

Main Skills for the role - SQL, Ticket Handling, Troubleshooting problems, Incident Handling, and SLA Agreement (Minimum 2 years)

Duties and Responsibilities:
● Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of
all live services, platforms, and gateways.
● Initiates functional testing for critical services as part of monitoring.
● Corrects errors if any and modifies the existing software
● Upgrade interfaces by updating the hardware for better performance of the system.
● Undergo a detailed study of the existing system and recommend installation or upgrade of a new system. ●
Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level
Agreement (SLA). Perform follow-ups until resolution.
● Acknowledge all business and customer requests and concerns and provide results in a timely
manner. ● Supports monthly backup and clean-up of logs.
● Prepares and generates reports and statistics for live services upon request.
● Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
● Other job-related activities that may be assigned from time to time.