DevOps Operations Lead  

General Responsibilities:
The Operations Lead is responsible for monitoring business operational activities and contributes to the effective production of products and/or provision of services. This position supervises day-to-day activities to ensure efficient service that meets the expectations and needs of customers and clients/partners.

Duties and Responsibilities:

• Manages overall operations and is responsible for the effective and successful management of resource, productivity, quality control, and service level agreement as established and set for the Managed Services Group.
• Serves as a company representative on issues.
• Enhance the procedure, systems, and principles in the areas of service and operations management and looks for opportunities to expand services.
• Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Recruit, select, train, assign, schedule, coach, counsel, and discipline team members
• Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
• Contributes operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Forecasts requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develops operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management, and shipping
• Analyzes process workflow, employee and equipment requirements; implement changes
• Serves as the primary point of contact when there are customer issues related to quality, customer service, or accidents, and mishaps.
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Works closely with Service Delivery Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues
• Other job-related activities that may be assigned from time to time.

-College Graduate
-At least 2+ years of experience in Operations Management & experience in a technical development and support team.
-Experience maintaining and managing cloud-based solutions

With background on the following:
- DevOps works
- Database: MySQL, Snowflake, Aerospike
- Platforms: Linux, Kubernetes, Jenkins deployment
- CICD - pipeline
- Camel
- DevOps Tool
- Ticket handling
- Documentations and processes/Improvement initiatives