WAGMI Solutions

Create strategies to identify trends, fluctuations in business objectives and partner relationships through actionable reports to achieve: 80% partners sold and delivered PS engagements globally > 90% opportunities with an established criteria to be flagged and notified to Services teams on time > 95% accuracy in SFDC Partner and PS deployed opportunities Training credits tracking and backlog process Maintain and update information relevant for post-sales partner driven programs such as ATP, PLS and Specialized Services partners. Build and maintain strong, long-lasting relationships with sales teams and partner teams. Understand client needs and objectives to effectively generate information about partners’ services and solutions Track PLS partners performance metrics, analyze data to identify areas of improvement and provide regular updates and reports to senior management on partners’ progress and achievements Become a single point of contact for the Services team related to information accuracy and data projections Escalate internally to ensure accurate information is provided by the Sales and Channel teams Ensure end of project documentation is shared with the customer and the organization Keep a close alignment with the Channel team to inform them on the progress made Assist in the development of internal processes to enhance partner programs Work with the larger CSG team to ensure client satisfaction by providing exceptional service and support throughout the sales process and beyond Work with the Partner Success team to address any client concerns or issues in a timely and professional manner

Fluent in written and verbal English At least two years of experience in customer or vendor support roles Experience with freight shipping is a plus Experience with e-commerce or dropshipping companies is a plus Strong customer service skills, including prompt and clear communication, courtesy, and professionalism Excellent attention to detail, as the role involves significant amounts of accurate data entry Ability to multitask and efficiently switch between different responsibilities Capable of handling a high volume of email and phone communication with vendors Strong note-taking and follow-up skills, with the ability to track multiple ongoing tasks without losing important details Can cope with a fast-paced work environment Commitment to continuous improvement by recommending process enhancements to increase efficiency, accuracy, and scalability Willingness to work the graveyard shift

Fluent written and verbal English At least 2 years of experience in product catalog or database management role Intermediate to advanced Excel knowledge. Must be efficient and fluent with vlookups, hlookups, sumifs, countifs, textjoin, findtext, split text, filtering, left/mid/right, and concatenate functions. Ideally, skilled and experienced at using Excel formulas to clean up and standardize data. All about data manipulation Attention to detail: the role requires significant amounts of accurate data entry Experience with furniture catalogs is a significant plus

Can handle multiple projects. Collaborate with project managers to define project scope, objectives, and deliverables. Assist in developing project plans, timelines, and budgets. Coordinate project resources, including personnel, equipment, and materials. Track project progress and report on key performance indicators. Monitor project timelines and milestones to ensure timely completion of tasks. Assist in identifying and resolving project issues and risks. Prepare project documentation, including project plans, status reports, and meeting minutes. Schedule and organize project meetings, workshops, and presentations. Facilitate communication and collaboration among project team members and stakeholders. Support project managers in evaluating project outcomes and identifying areas for improvement.