Process and Systems Improvement Officer  

Job Summary:

Works with business process owners or key functional heads for the continuous improvement of the company’s core processes. Conceptualizes the framework on which new business processes will operate. Conducts training programs for dissemination of approved policies, systems and procedures. Monitors implementation and compliance of concerned departments to agreed process standards.

Focus Areas:

Process Analysis

Systems Analysis and Design

Training

Implementation Monitoring

Education

Graduate of Industrial Engineering, Computer Science or any business related course.

Preferably with masteral degree/units in business or other related areas

Work Experience

At least 5 years experience in methods or systems analysis in a service-oriented company

With training experience

Competencies / Training / Skills Required

With business acumen / interest / comprehension

With logical and analytical approach to investigation, identification, analysis and reporting

Willing to maintain and update own knowledge of specific application/software

Able to explain complex concepts clearly

Detail-oriented, but with ability to see things from a broad perspective

With proficiency in MS Office applications (Word, Excel, Powerpoint and Visio)

Able to act with initiative, tact and maturity

Patience in dealing with people of differing abilities and backgrounds

Excellent oral/written communication and interpersonal skills

Strong leadership and organizational skills.

Team player