Medical Operations Team Manager  

The Medical Operations Team Manager oversees the deployment, scheduling, and day-to-day operational support of healthcare professionals (HCPs) in partner facilities. The role focuses on managing the team, ensuring smooth operations, maintaining service quality, and coordinating closely with recruitment to meet workforce needs. It also includes monitoring performance and ensuring all SLAs are consistently achieved.

The role is hands-on and operational, balancing team leadership with active involvement in daily execution.

Key Responsibilities:

Team Management & Leadership

• Lead and manage the Medical Operations team to ensure strong performance, accountability, and consistent service quality.
• Conduct regular check-ins, coaching sessions, and performance assessments to improve output, alignment, and team morale
• Oversee onboarding and training of new team members to ensure operational readiness.
• Monitor attendance, workloads, productivity metrics, and team coverage to maintain efficient operations.

Operations & Deployment

• Oversee day-to-day staffing operations and ensure accurate deployment and scheduling of healthcare professionals (HCPs).
• Resolve deployment challenges, scheduling conflicts, and urgent staffing requirements in a timely manner.
• Ensure all operational procedures and compliance standards are properly followed.
• Serve as the escalation point for operational and staffing concerns raised internally or by partners.
• Oversee and verify daily HCP payouts to ensure accuracy and timely processing.
• Monitor operational KPIs to ensure SLAs are consistently met by the team across deployment activities.

Recruitment & Workforce Support

• Coordinate closely with the Recruitment team to align on manpower needs, deployment timelines, and pipeline readiness.
• Support onboarding processes, shift assignments, and credential or document tracking to ensure smooth deployment of HCPs.
• Provide operational insights to help improve recruitment-to-deployment efficiency.

Reporting, Performance Monitoring & Process Improvement

• Track performance across coverage, fulfillment rates, attendance, SLAs, and other operational metrics.
• Provide regular updates and performance reports on team output, deployment status, and operational challenges.
• Identify operational gaps and opportunities for process enhancement, recommending and implementing improvements where needed.
• Ensure continuous monitoring of performance indicators to maintain high service standards.

Client Support & Coordination

• Serve as the primary operational point of contact for partner facilities on all deployment-related matters.
• Maintain high levels of client satisfaction through timely responses, issue resolution, and proactive communication.
• Collaborate with cross-functional teams to improve overall workforce quality and service delivery.
• Prepare and deliver weekly and monthly performance and deployment reports to clients.

What We’re Looking For:

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field preferred.
• At least 2–3 years of experience in healthcare operations, staffing, workforce management, or a similar role.
• Prior supervisory or team leadership experience is required.
• Strong organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with scheduling tools, spreadsheets, and basic data tracking systems.
• Experience in healthcare staffing or medical workforce management is an advantage.
• Highly organized, adaptable, and eager to experiment and learn in a fast-paced environment.
• Able to work in a fast-paced environment.