Operations and Admin Lead  

Company: Watch Solutions

Target Background: Industrial Engineering, Operations Management, or specialized Technical Admin.

1. The Mission

Watch Solutions is a premier independent service center for luxury timepieces (Patek Philippe, Rolex, Audemars Piguet). While our Master Watchmaker is "on the bench" performing high-precision technical work, we need a Business Operations & Process Lead to build, manage, and scale the "engine room" of the business.

We are looking for a Systems Thinker. You aren't just an assistant; you are the operational partner who ensures our workshop stays organized, our suppliers are managed, and our workflow is modernized. If you love taking a manual process and making it digital, efficient, and bulletproof, this role is for you.

2. Your "Ownership" Areas

A. Process Architecture & Modernization (The IE Core)

Workflow Optimization: Evaluate our end-to-end service cycle—from client intake to final quality control—and eliminate bottlenecks.

Digital Transformation: Lead the transition from paper-heavy logs to a modern, digital service management system. You will be the architect of our Standard Operating Procedures (SOPs).

Efficiency Audits: Constantly look for ways to make the workshop run cleaner, faster, and more profitably.

B. Facility & Vendor Management

Security & Infrastructure: Act as the primary lead for third-party vendors (Alarm/Security systems, ISP, Building Admin). You ensure the "fortress" is always functional.

Smart Inventory: Proactively manage stocks of technical materials and office essentials (coffee, water, stationery). We should never run out of anything because you’ve already predicted the need.

Logistics: Coordinate furniture deliveries, workshop upgrades, and equipment maintenance with zero friction for the technical team.

C. Executive Support & Financial Admin

Gatekeeping: Protect the Master Watchmaker’s concentration by handling non-technical inquiries and filtering interruptions.

Contract Control: Organize and manage all business paperwork, client service agreements, and vendor contracts.

Financial Oversight: Manage outgoing payments, track expenses, and ensure organized records for the business.

3. Who You Are

Logic-Driven: You solve problems with data and systems, not just effort. You see a "mess" as a puzzle to be solved.

Extreme Initiative: You don't wait to be told the coffee is low or a contract is missing. You anticipate and act.

Tech-Fluent: You are a power user of digital tools (Spreadsheets, CRM, Project Management apps).

Positive & Professional: You bring a calm, "I’ve got this" energy to a high-stakes luxury environment.

4. Requirements

Education: Graduate of Industrial Engineering, Operations Management, or a related technical/business field.

Experience: 3–7+ years in operations, boutique management, or as a high-level Executive Assistant. Experience in luxury or technical industries is a major plus.

Mindset: A "No task is too small" attitude combined with "No process is too complex" thinking.

Location: Must be able to work on-site in San Juan.

5. Compensation & Growth

Salary: Negotiable based on experience

Benefits: Government mandates + Performance-based bonuses tied to operational efficiency milestones.

The Opportunity: You will be the "Right Hand" to the Founder, with the autonomy to build the business operations from the ground up

Who You Are

Logic-Driven: You solve problems with data and systems, not just effort. You see a "mess" as a puzzle to be solved.

Extreme Initiative: You don't wait to be told the coffee is low or a contract is missing. You anticipate and act.

Tech-Fluent: You are a power user of digital tools (Spreadsheets, CRM, Project Management apps).

Positive & Professional: You bring a calm, "I’ve got this" energy to a high-stakes luxury environment.

Requirements

Education: Graduate of Industrial Engineering, Operations Management, or a related technical/business field.

Experience: 3–7+ years in operations, boutique management, or as a high-level Executive Assistant. Experience in luxury or technical industries is a major plus.

Mindset: A "No task is too small" attitude combined with "No process is too complex" thinking.

Location: Must be able to work on-site in San Juan.