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M2.0 Communications Inc.

Junior Client Success Specialist | MMI  

M2.0 Communications Inc.

 
  • Quezon City, Philippines
    # 94 Scout Castor, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Penuh waktuFULL_TIME

Lowongan dipasang 22 days ago dan batas waktu lamaran adalah 26 Jan

Rekruter terakhir aktif 16 hours ago

2024-11-28T08:24:42.692167+00:002025-01-26T16:00:00+00:00

Deskripsi Pekerjaan

Job Overview: We are looking for a dedicated and proactive Client Success Specialist to join our team. This role is crucial in ensuring our clients’ successful adoption and ongoing satisfaction with our SaaS platform. You will serve as the main point of contact for our clients, assisting them in reaching their business objectives through our software, providing training, support, and insights that drive product adoption, retention, and overall success. The ideal candidate is client-focused, has a knack for problem-solving, and is passionate about driving customer success in a technology environment. Additionally, you will identify upselling opportunities and negotiate contract renewals to enhance client value and drive revenue growth.

Key Responsibilities:
1. Client Onboarding and Training:
a. Lead client onboarding, training sessions, and provide resources to ensure clients understand and can use the platform effectively.
b. Create tailored onboarding plans and product walkthroughs that address each client’s specific needs and use cases.


2. Relationship Management:
a. Serve as the primary point of contact for a portfolio of clients, building long-term relationships and understanding their business needs.
b. Monitor client health scores and engagement metrics, identifying at-risk clients and working proactively to retain them.


3. Proactive Client Engagement:
a. Conduct regular check-ins and business reviews to ensure clients are achieving their objectives and maximizing platform usage.
b. Gather feedback on the client’s experience and product usage, sharing insights with internal teams to inform product development and process improvements.


4. Product Support and Issue Resolution:
a. Collaborate with technical support teams to troubleshoot and resolve any client issues or concerns, ensuring a seamless experience.
b. Educate clients on new features and updates, ensuring they are well-prepared to take advantage of product enhancements.

5. Upselling and Contract Negotiation:
a. Identify opportunities for upselling and cross-selling additional services that align with the client’s goals, effectively communicating the value of add-ons.
b. Negotiate contract renewals, pricing adjustments, and expansion opportunities to drive revenue growth while ensuring continued client satisfaction.
c. Collaborate with the sales team to develop tailored proposals that address client needs and support successful contract negotiation.

6. Advocate for the Client:
a. Act as the client’s advocate within the organization, collaborating with product, marketing, and sales teams to address client needs and expectations.
b. Share client feedback to influence product enhancements, ensuring our offerings align with evolving client needs.

Kualifikasi Minimum

  • Bachelor’s degree in Business, Communications, Marketing, or a related field preferred.
  • 2+ years of experience in a client success, account management, or customer support role, ideally within the SaaS industry.
  • Proven experience in upselling and contract negotiation with a focus on value-based sales.
  • Exceptional communication and interpersonal skills, with a client-centric mindset.
  • Familiarity with CRM software (e.g., HubSpot) and project management tools is
    a plus.

Key Skills:

  • Strong negotiation skills with a results-driven approach to revenue growth.
  • Client-focused with a proactive approach to maintaining and enhancing client relationships.
  • Ability to understand technical concepts and communicate them clearly to non-technical users.
  • Detail-oriented with strong organizational skills and the ability to manage multiple client accounts simultaneously.
  • Excellent written and verbal communication skills, with an ability to influence and engage various stakeholders.

Ringkasan Perkerjaan

Tingkat Posisi
Lulusan Baru / Junior
Spesialisasi
Sales and Marketing
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
0
Alamat Kantor
# 94 Scout Castor
Industri
Public Relations / PR
Lowongan
1 lowongan dibuka
Situs
https://m2comms.com/

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Tentang M2.0 Communications Inc.

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication. Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staffers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines. M2.0's differentiation lies in the robust support offered by its different service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also offers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

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