Project Fulfillment Lead  

Purpose of the Role: Responsible for managing the end-to-end execution and delivery of customer project service commitments. This includes overseeing the complete service fulfillment process from order confirmation to completion, ensuring alignment between project requirements, service execution, and customer expectations. The role coordinates with internal teams and third-party providers, manages documentation and logistics, and ensures services are delivered accurately, on time, and in full compliance. Additionally, the role identifies service bottlenecks, disputes, or delivery risks and escalates them appropriately to maintain smooth operations.

Key Accountabilities:

• Drive Process Efficiency and Customer Experience
• Ensure Customer Satisfaction
• Optimize Team Productivity
• Maintain Service Quality Standards
• Support Team Performance and Development

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Strong leadership and team management skills

Education:

Bachelor’s Degree in any of the following fields:

• Business Administration / Management
• Operations Management / Industrial Engineering
• Supply Chain Management / Logistics Management
• Project Management or related courses
• Customer Service Management or other business-related fields

Preferred but not mandatory:

• Certifications in Project Management (e.g., PMP, CAPM) or Lean Six Sigma for process improvement
• Experience or training in Customer Experience Management or Service Operations