Loan Completion Specialist  

Are you ready to unleash your potential and kickstart an exciting new career? We are looking for passionate, energetic individuals to join our dynamic team! If you thrive in a fast-paced environment and love taking on new challenges, then this is the opportunity for you.

As part of our team, you will have the chance to work on the first true “fully digital”, direct-to-consumer mortgage lender in the UK and collaborate with talented colleagues. We offer growth opportunities and a supportive work culture that encourages creativity and personal development.

If you are ready to push the boundaries, think outside the box, and be part of something truly special, then we want to hear from you!

Role Purpose:

The Loan Completions Specialist plays a vital role in progressing mortgage applications from offer through to completion. You’ll be a key point of contact for conveyancers, brokers, and internal teams, helping manage post-offer queries, ensuring the required documentation is received, and supporting the timely release of funds. Your focus will be on delivering a smooth, accurate, and customer-focused completions journey, in line with internal procedures and regulatory expectations

Key Responsibilities:

Completions Process Management

• Manage and progress post-offer mortgage cases through to completion.
• Liaise with conveyancers to resolve outstanding requirements or legal queries.
• Respond to post-offer queries from brokers and customers, ensuring timely and accurate responses.
• Ensure all required documentation is in place before completion, including signed mortgage deeds and certificate of title.
• Coordinate with Treasury to facilitate the release of funds in line with drawdown schedules

Risk & Compliance Checks

• Conduct final stage checks to confirm all offer conditions have been satisfied before drawdown.
• Flag and escalate potential issues or concerns around documentation, funding, or conveyancer performance.
• Adhere to internal and regulatory controls, maintaining data accuracy and audit readiness

Collaboration & Performance

• Work towards agreed business and team KPIs, including turnaround times and service level targets from offer to completion.
• Participate in process reviews and flag areas for improvement or recurring issues where appropriate.
• Work effectively with colleagues across Operations, Risk, and Compliance to ensure smooth case progression

Knowledge, Qualifications, and Competencies:

• Proven customer service skills
• Ability to maintain confidentiality and work independently
• Excellent communication and organizational skills
• Attention to detail and ability to meet deadlines
• Positive attitude, enthusiasm, and willingness to learn
• Previous mortgage industry experience a plus