General Manager  

Reporting directly to the owners, the General Manager is accountable for the overall operational performance of the company's flexible workspace portfolio. This role leads multi-site teams to drive sales performance, maintain exceptional customer experience standards, and maximize occupancy and profitability across all locations.

As the company's primary operational leader, you will oversee day-to-day operations, develop department heads, streamline processes, and ensure consistent execution of business strategies. You will foster a high-performance, accountability-driven culture while identifying opportunities to improve operational efficiency, enhance service quality, and achieve sustainable business growth.

Operations & Service Excellence

• Oversee the day-to-day operations of all workspace locations to ensure consistent adherence to company standards and operating procedures.
• Monitor service quality and customer satisfaction, implementing improvements to enhance the overall client experience.
• Ensure operational processes are efficient, compliant, and consistently executed across all locations.
• Identify operational challenges and implement effective solutions to improve productivity and service delivery.

Sales Performance

• Monitor sales pipeline, occupancy rates, and revenue performance across all locations.
• Drive the achievement of sales targets through performance tracking, coaching, and strategic initiatives.
• Coach, mentor, and support the sales team to improve conversion rates and customer engagement.
• Review pricing strategies, promotional campaigns, and sales initiatives to maximize occupancy and profitability.
• Identify and pursue opportunities to generate new revenue streams and business growth.

Marketing & Community Engagement

• Oversee the execution of marketing campaigns, promotional activities, and brand initiatives.
• Ensure social media, partnerships, events, and community engagement activities effectively support occupancy and revenue goals.
• Maintain brand consistency and customer experience standards across all locations.
• Evaluate marketing performance and return on investment (ROI), recommending improvements based on data and business objectives.

Team Leadership

• Lead, coach, and mentor department heads and key team members to achieve business goals.
• Conduct regular one-on-one meetings, performance check-ins, and team development sessions.
• Foster a collaborative, high-performance, and accountability-driven culture.
• Assess staffing requirements, support talent development, and build succession plans for critical roles.

Performance Management

• Develop, implement, and monitor key performance indicators (KPIs) across all departments.
• Conduct quarterly and annual performance evaluations, providing constructive feedback and development plans.
• Create and oversee performance improvement plans for underperforming employees.
• Recommend promotions, incentives, disciplinary actions, and training initiatives based on performance and business needs.
• Ensure company policies, standard operating procedures (SOPs), and quality standards are consistently followed.

Financial Oversight

• Monitor departmental budgets, operating expenses, and overall financial performance.
• Review monthly profit and loss (P&L) reports and identify trends impacting profitability.
• Recommend and implement cost-saving initiatives while maintaining service quality and operational efficiency.
• Support strategic planning by providing operational and financial insights to company leadership.

• Bachelor’s degree in Business Administration, Management, Hospitality Management, Marketing, Finance, Real Estate, or a related field
• At least 5 years of experience in operations, general management, business operations
• At least 2 years in a people-management role, preferably leading managers, department heads, or cross-functional teams.
• Demonstrated responsibility for revenue, sales performance, budgets, operating expenses, or P&L
• Experience developing or implementing KPIs, operating standards, and performance-management processes
• Strong business communication, analytical, decision-making, and stakeholder-management skills
• Willingness and ability to regularly visit and oversee all Acceler8 locations