Destination Services Consultant Team Leader  

Team Leadership and People Management

• Lead, supervise, and support a team of Destination Services Consultants to ahieve service delivery goals and performance standards
• Assign workloads, monitor team productivity, and ensure efficient resource allocation
• Conduct regular team meetings and support employee engagement initiatives

Destination Services Operations

• Oversee end-to-end destination and relocation services including orientation, settling-in support, housing coordination, local area familiarization, and employee transition activities
• Ensure timely and accurate execution of destination service requests and assignments
• Manage escalations and resolve complex employee or client concerns
• Monitor service timelince and maintain service quality standards

Client & Stakeholder Management

• Serve as the escalation point and maintain strong relationships with clients, employees, vendors, and internal stakeholders
• Conduct regular communication and provide updates regarding services status and operational matters
• Support client retentions and contribute to service enhancement initiatives

Process Improvement & Compliance

• Identify opportunities to improve operational efficiency and service delivery processes
• Develop and implement standard operating procedures and best practices
• Ensure compliance with company policies, contractual requirements, and applicable regulations
• Maintain accurate records, reports, and service documentation

• Bachelor's degree in Business Administration, Hospitality Management, Tourism, or a related field
• At least 4 - 7 years of relevant experience in destination services, relocation, mobility, employee services, customer service, or operations
• Minimum of 2-3 years of supervisory or team leadership experience
• Proven experience managing service delivery and coordinating with multiple stakeholders
• Experience handling escalations and delivering client-focused solutions
• Strong leadership and people management skills
• Excellent communication and stakeholder management abilities
• Strong attention to detail and process orientation
• Customer-focused mindset with strong decision-making skills
• Experience in global mobility, expatriate services, relocation managment or destination consulting is an advantage