Credit and Collection Team Leader  

The Credit and Collection Supervisor is responsible for supervising all credit and collection activities for the company.

• Utilize computerized accounting Software Programs
• Responsible for arranging collection department representatives, including day to day operation of the department
• Conduct monthly department meetings, review accounts daily
• Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts.
• Locate and notify customers of delinquent accounts by telephone and email
• Provide Customer Service Regarding collection issues, process customer refunds, process and review account adjustments.
• Resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos.
• Investigates credit issues and suggests payment options be approved. Ensures collectors follow all protocols, laws, and regulations to collect payments efficiently.
• Advise customers of necessary actions and strategies for debt repayment

• Bachelor degree in Business or Accounting preferred
• At least 3 years in a Credit and Collections supervisory position
• Solid proficiency in Microsoft Office applications
• Assertive and will to take initiative to establish processes and improve currents methods
• Superior problem solving and follow-up skills
• Team Building and Training Skills
• With knowledge of legal collection procedures