Application Support
Questronix Corporation
- Manila, PhilippinesManila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Lowongan dipasang a month ago dan batas waktu lamaran adalah 6 Mar
Rekruter terakhir aktif a day ago
2026-01-06T01:29:53.173277+00:002026-03-06T16:00:00+00:00Deskripsi Pekerjaan
Job Description:
- Acknowledge and respond to incidents within SLA timelines
- Receive, log, and classify incidents based on Impact, Severity, and Priority (P1–P5)
- Perform initial diagnosis of application issues including DIFY agent availability, workflow execution, AI chatbot responses, execution logs, and SharePoint document ingestion
- Escalate incidents to L2 within defined OLA timelines with complete details
- Provide regular status updates based on incident priority
- Follow approved support procedures, runbooks, and escalation processes
- Maintain and update knowledge base articles and troubleshooting guides
Kualifikasi Minimum
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 1–3 years of experience in Application Support, Service Desk, or Enterprise IT Support
- Understanding of web-based applications and workflow-driven systems
- Familiarity with RESTful APIs, SaaS platforms, and document management systems (e.g., SharePoint)
- Basic understanding of Python logs and execution output
- Exposure to AI chatbot or AI-based platforms
- Experience supporting workflow-based or RAG systems is a plus
- Familiarity with SLA/OLA-driven support environments
- Ability to explain technical issues to non-technical users
- Strong verbal and written communication skills
- Can work Fully Onsite (San Miguel, Manila)
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Manila, Metro Manila, Philippines
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Tentang Questronix Corporation
Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.
In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.
Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.
Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.
Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.