Amazon Account Coordinator  

Envision Horizons is an award winning agency. They recently won The Glossy award for Best E-commerce Experience, and have been named an Amazon Ads Partners Awards finalist in the Creative Effectiveness category in 2024, as well as a finalist for the Brand Building US Category in 2022. Founded in 2017, they are a leading Amazon agency that offers a turnkey solution for brands looking to simplify and optimize their Amazon presence. Their mission is to help brands of all sizes improve their product pages, resolve common issues, and strategically use Amazon Advertising to scale successfully.

Envision Horizons is seeking an experienced Amazon Account Coordinator to join our team. The Account Coordinator works closely with the Account Management Team, provides essential support for their book of business by focusing on daily health checks, resolving Amazon Vendor and Seller Central support issues, and making routine updates to product listings within Amazon's backend systems. We are looking for an account coordinator who is skilled in managing product listings, optimizing product pages, and troubleshooting complex technical issues that arise within the Amazon platforms.

Key Responsibilities

• Maintain and update brand catalog on Amazon.
• Monitor brand health, account status, and listing performance.
• Ensure optimal account health and performance by resolving listing, inventory, and compliance issues.
• Troubleshoot and fix errors related to product listings, inventory, and content optimization.
• Initiate and manage cases with Amazon Support to resolve account-related challenges.
• Assist with product feed uploads and category mapping within Amazon’s backend.
• Track and report key account performance metrics to ensure compliance and growth.
• Set up FBA shipments.
• Having Walmart experience is a plus.

Qualifications

• C1-C2 English proficiency.
• At least two years of experience working with Amazon required.
• Advanced experience in Amazon catalog management, including bulk uploads and product feed troubleshooting.
• Strong understanding of Amazon’s policies, requirements, and listing guidelines.
• Proficient in MS Office and/or Google Suite.
• Ability to work independently and collaboratively within a team.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and problem-solving skills.
• Results-oriented and self-motivated with outstanding attention to detail.
• Bachelor’s degree or comparable experience.
• Excited by the opportunity to work with a variety of clients across many industries.
• Ability to work both independently and as part of a team.
• A love for e-commerce – we talk and live e-commerce all day, every day!

Working Hours: Minimum of 40 hours per week. Working hours will be based on the company's needs, but it will be most likely US US Eastern Time zone.