Telesales Executive  

Overall Role Purpose:

Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

Accountabilities:

Customer-Internal

Telesales Manager

· Undertake any projects/duties as assigned by the Telesales Manager or Sales Manager Direct Sales

· Carry out any task that is required by his or her superiors from time to time.

Customer-External

Customers

· Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.

· Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

· Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved

· Provide customer-oriented service at all times relating to specific sales issues.

Stakeholder-Internal

Country Sales Function (Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups)

· Liase closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.

· Ensure co-operation with other members of the sales team and throughout the sales force.

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• 3-5 years of experience in Sales, strong customer service, communication, leadership, and organizational skills, coupled with business acumen