MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Customer Experience Director is the visionary architect of the patient journey. You define the holistic experience framework that ensures MedGrocer remains the most trusted health partner for patients, focusing on long-term retention and service innovation.

Why Join MedGrocer?

You will have the autonomy to architect the company’s patient experience standards and lead high-impact service design projects. Your leadership in defining the patient journey ensures that every interaction enhances the lives of patients through our innovative platform.

Key Responsibilities

<ul>
	<li>Design and govern the enterprise-wide patient experience roadmap, ensuring a seamless journey across telehealth, pharmacy, and clinic touchpoints.</li>
	<li>Architect sophisticated customer health scoring and voice-of-the-customer (VoC) frameworks to drive data-driven product and service pivots.</li>
	<li>Lead the digital transformation of service delivery by integrating AI, automated workflows, and CRM systems to scale support without losing quality.</li>
	<li>Establish global service level benchmarks and quality assurance standards that align with international healthcare excellence.</li>
	<li>Serve as the executive advocate for the patient, influencing product development and operational strategy based on deep behavioral insights.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Customer Experience Director | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The HR Director acts as the chief architect of MedGrocer’s organizational design. You move beyond personnel management to build the structural and cultural foundation required for national scaling, ensuring the company possesses the leadership bench necessary to serve millions of patients.

Why Join MedGrocer?

You will have the autonomy to architect the company’s organizational structure and leadership development programs, driving high-level professional evolution. You will advance our purpose by building the organizational capability required to enhance the health and lives of patients through our innovative platforms.

Key Responsibilities

 

<ul>
	<li>Architect the long-term organizational structure and workforce planning strategy to support rapid scaling across multiple business units.</li>
	<li>Design and govern enterprise-wide total rewards, compensation frameworks, and equity programs to maintain competitive market positioning.</li>
	<li>Lead executive-level succession planning and leadership development initiatives to build a sustainable internal talent pipeline.</li>
	<li>Champion the evolution of the corporate culture and employer brand to attract and retain top-tier talent in the health-tech industry.</li>
	<li>Serve as the chief advisor to the executive board on organizational health, labor strategy, and change management.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

HR Director | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The IT Director is the visionary for MedGrocer’s technological ecosystem. You are responsible for the high-level architecture, data security governance, and digital transformation initiatives that ensure our platform remains the gold standard for patient care.

Why Join MedGrocer?

You will have high-level autonomy to define the company’s technical vision and lead large-scale digital transformations. Your leadership ensures the integrity and reliability of the platform that provides life-saving interventions for patients.

Key Responsibilities

<ul>
	<li>Define the long-term technical vision and architecture to ensure the scalability and resilience of our digitally-enabled healthcare platform.</li>
	<li>Architect and govern an enterprise-wide cybersecurity and data privacy framework to safeguard sensitive patient information.</li>
	<li>Lead the evaluation and integration of emerging technologies (AI, automation, advanced analytics) to optimize service delivery.</li>
	<li>Direct IT governance and budgeting, ensuring that technology investments provide maximum ROI and operational efficiency.</li>
	<li>Oversee the engineering leadership to establish high standards for software development lifecycles (SDLC) and systems reliability.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

IT Director | Makati

Zeno Business Solutions is a talent management partner specializing in Employer of Record (EOR) services for US-based clients. We handle HR, payroll, training, and tech challenges, enabling our clients to focus on their core operations. As an Assigned Employee (AE) with Zeno, you'll gain invaluable experience working on diverse projects in a global landscape, directly managing day-to-day operations for clients. We are committed to professional excellence, unwavering reliability, a client-first focus, integrity, and empowering both our clients and employees. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development within a supportive and professional remote work environment. 

Zeno Business Solutions Corp

<h2>Job Summary</h2>

We are seeking an experienced Tax Preparer with signing authority to join our growing team. The ideal candidate is detail-oriented, solution-focused, highly knowledgeable in U.S. tax laws, and an excellent communicator with the ability to simplify complex tax concepts for clients. Strong English communication skills and an accent that closely aligns with a standard American accent are important for ensuring seamless client interactions.

<h3>Key Responsibilities</h3>

<ul>
	<li>Prepare and review individual, partnership, corporate, and other tax returns with accuracy and compliance.</li>
	<li>Sign off on completed returns in accordance with IRS regulations.</li>
	<li>Communicate effectively with clients to gather information, explain tax matters, and answer questions in a professional and client-friendly manner.</li>
	<li>Conduct tax research and stay current on federal, state, and local tax law changes.</li>
	<li>Collaborate with internal team members to ensure high-quality client service.</li>
	<li>Identify opportunities for tax planning and advisory support.</li>
</ul>

Taxation

Accounting

US Tax Preparer

LEADER OF GLOBAL IT INFRASTRUCTURE

TRT provides IT support and managed services across the world. We work with IBM, HP, Dell, Cisco EMC, Netapp & many other server, storage and networking brands within a strict SLA model, to provide our customers all around the world with cost-effective IT solutions.


TRT Global Solutions Philippines Inc.

Overview:

Reporting directly to the Finance Manager, this position has responsibility for managing strategic markets within the company. This position leads a team of associates (all direct reports) being General and Reporting Accountants, Fixed Asset Accountants and Factory Accountants. The incumbent is involved with continuous improvement activities which further improve financial processes and controls and is responsible for the ongoing management and development of subordinates reporting to this role.

<ul>
	<li>Lead R2R team and handle month end, quarter end year-end – preparation, own smooth execution &amp; ensure books are closed on time.</li>
	<li>First pass yield review of the work performed by other team members</li>
	<li>Experience in detailing the process in form of narratives and flowcharts</li>
	<li>Significant experience in preparing financial reports, Regulatory reports, Portfolio management &amp; Reporting, Financial system maintenance</li>
	<li>Ensure all month-end activities are completed within the agreed time and of the highest quality and ensure metrics are met as per targets as applicable.</li>
	<li>Handle aligned process (as applicable) - General Accounting, Fixed assets, Intercompany, Reporting, Balance account reconciliations.</li>
	<li>working knowledge in excel spreadsheets and sophisticated data</li>
	<li>Experience in Reporting submissions, Leasing submissions, Open item follow-up, RCAs, Business follow-ups &amp; Accounting.</li>
	<li>good understanding of financial products and reporting requirements</li>
	<li>Hands-on experience in handling many tasks at one time and prioritizing efforts to deliver results</li>
	<li>Building key relationships and collaborating with partners</li>
</ul>

Key Accountabilities:

<ul>
	<li>Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.</li>
	<li>Verifies assets and liabilities by comparing items to documentation.</li>
	<li>Completes audit workpapers by documenting audit tests and findings.</li>
	<li>Communicates audit findings by preparing a final report, discussing findings with stakeholders and executive directors.</li>
	<li>Contributes to team effort by accomplishing related results as needed.</li>
</ul>

Reporting Task

<ul>
	<li>Annual Audited Financial Statement</li>
	<li>Monthly Balance Sheet Workbook</li>
	<li>Profit and Loss Analysis</li>
	<li>Ad hoc Reports assigned by Corporate Accounting Team Leader, Finance Manager and Financial Controller</li>
</ul>

General Duties

<ul>
	<li>Monitor and oversee the auditing process from start to finish. Collaboration with external auditors.</li>
	<li>Ensure there absolutely no discrepancies in the data or figures.</li>
	<li>Assess the audit for accuracy and compliance.</li>
	<li>Ensure all audits work in a time bound manner.</li>
	<li>Ensure audits are conducted periodically.</li>
	<li>Use best practices to conduct high quality audit</li>
	<li>Use the data collected to propose strategies to improve efficiency and compliance.</li>
	<li>Works with the company policy and rules</li>
	<li>Automation of R2R tasks in NS</li>
</ul>

Senior Accountant

Responsibilities:

<ul>
	<li>Schedule workload for the entire finance team.</li>
	<li>Manage administrative reporting requirements and department KPIs.</li>
	<li>Coordinate and facilitate weekly finance meetings.</li>
	<li>Liaise with other departments and executive management.</li>
	<li>Serve as the escalation point for finance department issues/concerns.</li>
	<li>Apply cost accounting concepts to operations and financial statements.</li>
</ul>

Finance Team Lead

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Apply accurate ICD-10, CPT, and HCPCS codes based on documentation and services rendered</li>
	<li>Ensure proper code sequencing, modifiers, and compliance with payer and regulatory guidelines</li>
	<li>Clarify missing or unclear documentation with healthcare providers when needed</li>
	<li>Review and correct coding-related errors, denials, or rejected claims</li>
	<li>Stay updated with coding rules, payer policies, and healthcare regulations</li>
	<li>Maintain confidentiality of patient information</li>
</ul>

Medical Coder | Urgent

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Digital Health Director | MD architects the future of virtual care. This role focuses on scaling the telehealth platform, integrating remote monitoring technologies, and ensuring that digital consultations provide the same clinical rigor and patient intimacy as in-person visits.

Why Join MedGrocer?

You will have the autonomy to design a national virtual care ecosystem and lead the digital transformation of healthcare delivery. By expanding our telehealth capabilities, you provide immediate, life-saving medical access to patients through our innovative platform.

Key Responsibilities

<ul>
	<li>Architect the long-term telehealth strategy, including the expansion into specialized virtual clinics (e.g., chronic disease management, mental health).</li>
	<li>Direct the integration of remote patient monitoring (RPM) and diagnostic tools into the virtual care workflow to enhance clinical outcomes.</li>
	<li>Lead the design of telehealth quality-of-care benchmarks and ensure 100% compliance with digital health regulations and data privacy laws.</li>
	<li>Oversee the recruitment and training strategy for a national network of virtual healthcare providers to ensure service scalability.</li>
	<li>Drive the adoption of telehealth among corporate and pharma partners by demonstrating clinical efficacy and patient engagement data.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Digital Health Director | MD

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Finance Director | CPA serves as a strategic business partner to the founders, steering the company’s financial roadmap and capital allocation. This role focuses on predictive modeling, investment strategy, and ensuring the long-term fiscal health required to expand our healthcare impact.

Why Join MedGrocer?

You will have the autonomy to lead capital allocation and financial strategy, providing significant professional growth in an executive capacity. Your strategic financial oversight ensures the sustainability and growth of programs that improve the lives of patients through our digital platform.

Key Responsibilities

<ul>
	<li>Steer the company’s multi-year financial strategy, including capital allocation, investment analysis, and fundraising support.</li>
	<li>Direct the transformation of financial data into predictive insights that drive enterprise-wide business decisions and profitability.</li>
	<li>Oversee the design and implementation of sophisticated internal controls and automated financial systems to support hyper-growth.</li>
	<li>Lead high-level negotiations with financial institutions, investors, and key stakeholders to optimize the company’s capital structure.</li>
	<li>Govern the company’s tax strategy and regulatory compliance at a national and local level to mitigate enterprise risk.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Finance Director | CPA

We are a boutique software consultancy with offices in Singapore, the UK, and the Philippines.

We specialise in enterprise platforms that perform well, scale better and are easy to maintain. We use state-of-the-art mobile, web, and distributed/cloud computing technologies.

Our Clients include established companies and start-ups in the financial services, energy, telecoms and media sectors, in the US, Europe and Asia.

Robust delivery and Client satisfaction are only one side of the story - we aim to give our Software Consultants an environment where they can grow, be productive, and be happy.

We love to work as a Team but we want individual talent and aspirations to shine. We are currently 100% remote.

Gluon Consulting Pte. Ltd.

We are looking for a Senior QA Analyst with strong experience in both manual and automated testing across web and mobile applications.

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, front-to-back. An exciting and challenging enterprise architecture using Flutter mobile, Flutter Web, Blazor.NET, and React for its front-end applications.

The ideal candidate is detail-oriented, quality-driven, and comfortable working across the full testing lifecycle, from test design to execution and reporting.

You will work closely with developers, product managers, and other stakeholders to ensure reliable, high-quality releases across platforms.

<h3> </h3>

<h3>Key Responsibilities</h3>

<ul>
	<li>Design, write, and maintain clear and comprehensive test cases for web and mobile applications</li>
	<li>Perform manual testing to validate functionality, usability, and edge cases</li>
	<li>Develop, maintain, and execute automated test suites for web and mobile platforms</li>
	<li>Execute regression, smoke, and exploratory testing as part of regular release cycles</li>
	<li>Identify, document, and track defects, ensuring clear reproduction steps and expected results</li>
	<li>Collaborate with cross-functional teams to improve test coverage and overall product quality</li>
	<li>Contribute to continuous improvement of QA processes, tools, and standards</li>
</ul>

Senior Web & Mobile QA Engineer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Responsibilities

<ul>
	<li>Manage A/P, A/R, reconciliations, journal entries, and month-end close;</li>
	<li>Oversee team activities and ensure quality delivery;</li>
	<li>Prepare financial statements and reports;</li>
	<li>Use platforms like AppFolio, Yardi Voyager, QuickBooks, Xero, FreshBooks, Zoho Books;</li>
	<li>Collaborate with US-based clients and ensure GAAP compliance;</li>
	<li>Support audits and financial analysis;</li>
	<li>Flexible hours to align with US time zones;</li>
</ul>

Benefits

<ul>
	<li>Competitive salary with incentives;</li>
	<li>Remote work flexibility;</li>
	<li>Leadership growth opportunities;</li>
	<li>Exposure to international clients;</li>
</ul>

Bookkeeping

Remote Bookkeeper Team Lead CPA or Equivalent

Company intro: 
Zeno Business Solutions is a talent management partner specializing in Employer of Record (EOR) services for US-based &amp; Canadian clients. We handle HR, payroll, training, and tech challenges, enabling our clients to focus on their core operations. As an Assigned Employee (AE) with Zeno, you'll gain invaluable experience working on diverse projects in a global landscape, directly managing day-to-day operations for clients. We are committed to professional excellence, unwavering reliability, a client-first focus, integrity, and empowering both our clients and employees. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development within a supportive and professional remote work environment. 
 
About the role: 
Accounts Receivable Specialist will assist the Company in carrying out operations that support the order to cash process, from order entry to invoicing all the way through assisting in credit activities. They will join a team of dedicated professionals who support all aspects of AR Operations. Specialist will carry out responsibilities with accuracy, efficiency and keen attention to detail.

<ul>
	<li>Carry out cash application activities on a daily basis</li>
	<li>Reconcile customer account statements using data from various sources, including research into customer activity history where necessary</li>
	<li>Own query tickets assigned to them to support both internal and external stakeholders</li>
	<li>Understand nuances of home-grown billing system</li>
	<li>Carry out setup of executed customer orders</li>
	<li>Carry out special invoicing for customers who utilize online portals</li>
	<li>Carry out detailed instructions on various ad-hoc tasks assigned to them to create process efficiencies</li>
</ul>

AR and Collections Specialist

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Corporate Wellness Account Manager | Physician acts as a strategic medical and business partner for corporate clients, overseeing the delivery of comprehensive healthcare programs. This role merges clinical expertise with relationship management to drive the successful implementation of wellness initiatives and the effective management of complex employee health cases.

Why Join MedGrocer?

You will have the autonomy to lead engaging projects that involve designing evidence-based wellness programs and managing strategic client relationships, fostering significant professional growth in health tech leadership. By analyzing health data and providing expert medical guidance, you directly enhance the lives of patients through our digitally-enabled platform.

Key Responsibilities

<ul>
	<li>Manage end-to-end corporate client relationships as a primary medical advisor for employee health and fitness-for-work assessments.</li>
	<li>Implement strategic wellness programs and clinic operations while ensuring strict compliance with DOLE regulations.</li>
	<li>Provide expert clinical case management for chronic diseases and analyze health data to provide actionable insights for clients.</li>
	<li>Act as a strategic partner to anticipate client needs, resolve escalated issues, and identify opportunities for service growth.</li>
	<li>Supervise and mentor a team of specialists and medical staff to ensure exceptional service delivery and operational excellence.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Corporate Wellness Account Manager | Physician | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Business Development Director is responsible for the company’s top-line growth and market positioning. This role involves identifying new revenue streams, architecting high-value partnerships with global pharma, and leading the entry into new healthcare verticals.

Why Join MedGrocer?

You will have the autonomy to drive the company's growth strategy and lead complex, high-stakes negotiations that expand your leadership scope. By expanding our market reach, you ensure that more patients gain access to life-improving medicine and telehealth programs.

Key Responsibilities

<ul>
	<li>Architect the enterprise growth strategy, identifying new market segments and white-space opportunities within the Philippine healthcare landscape.</li>
	<li>Direct the negotiation and closing of high-value strategic partnerships with global pharmaceutical companies and insurance providers.</li>
	<li>Lead the conceptualization and pilot testing of new "Medicine-as-a-Service" business models to diversify revenue streams.</li>
	<li>Oversee the sales and partnership pipeline governance, ensuring alignment with the company’s long-term profitability and impact goals.</li>
	<li>Represent the company in high-level industry forums and executive networking to enhance MedGrocer’s market presence.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Business Development Director | Makati

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, including a number of front-end applications built using different mobile and web technology stacks.

We are looking for a Product Analyst to act as the functional and application knowledge specialist for all front-end platforms.

This role is responsible for:

<ul>
	<li>maintaining official product documentation</li>
	<li>supporting first and second-line operational queries</li>
	<li>and organising structured training for internal and external stakeholders.</li>
</ul>

 

As the number and complexity of user-centric, digitised business flows increases, the Product Analyst will play a key role in ensuring that all participants in these flows can understand and use the applications quickly, accurately, and consistently.

 

<h1>Key Responsibilities</h1>

 

<ul>
	<li>Understand existing and newly introduced user flows</li>
	<li>Analyse application behaviour from both functional and UX perspectives</li>
	<li>Maintain a holistic view of end-to-end user journeys across multiple front-end applications</li>
	<li>Create, maintain, and continuously improve the full set of application manuals, including visual models and diagrams</li>
	<li>Ensure that documentation:
	<ul>
		<li>accurately reflects current system behaviour</li>
		<li>is clear, structured, and usable by both technical and non-technical audiences</li>
		<li>evolves in step with new features, enhancements, and process changes</li>
	</ul>
	</li>
	<li>Act as the single source of truth for front-end application usage and behaviour</li>
	<li>Leverage deep application knowledge and QA materials to:
	<ul>
		<li>design and deliver structured training sessions for Client-side staff</li>
		<li>assist selected external Users in understanding their steps within digitised workflows</li>
	</ul>
	</li>
	<li>Ensure training enables participants to familiarise themselves with their responsibilities quickly and effectively</li>
	<li>Serve as the primary point of contact for queries related to front-end platform operation</li>
	<li>Provide first and second-line support via chat channels, ad-hoc discussions, and scheduled meetings</li>
	<li>Systematically collect feedback, questions, and recurring issues, and feed insights back to QA, Development, and UX/UI teams for review and action</li>
</ul>

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