Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

· Receive payment application documents from third party collectors and Credit Operations Assistant – Collection and encode information in the system.

· Link unapplied credits and advances to invoices based on reconciliation &amp; requests coming from Credit Operations Assistant – Collection.

· Properly identifies customer payments received in the various bank accounts based on report given by Treasury.

<ul>
	<li>Coordinate unidentified deductions and unapplied payments to collection team for proper identification and description</li>
	<li>Tag short payments in SAP using reason codes</li>
</ul>

· Monitor payment for Cash on Hand GL account, report, reconcile and escalate.

· Recognize, reconcile and investigate reasons/nature of short payments

· Reconcile and resolve unapplied/ misapplied payments.

· Identify, review, validate and create RFP for customer refunds

<ul>
	<li>Provide visibility to accountable teams responsible for action to resolve short payment (e.g. Billing, Sales, etc.)</li>
	<li>Conduct call out or email to customer with outstanding creditable withholding tax to secure certificates</li>
	<li>Book/apply secured creditable withholding tax certificates in the system</li>
	<li>Transmit collected and booked certificates to tax team for BIR filing purposes</li>
	<li>Prepare RCM for preparation of credit note by Billing Associate</li>
	<li> Transmit complete payment documents to STP.</li>
	<li>Filing of all documents relating to cash application and AR adjustments</li>
	<li>Perform any other duties that may be assigned to her/him</li>
</ul>

Cash Application Assistant

<ul>
	<li>Lead the digital transformation initiatives implementation for Stark and CIC initiated projects, ensure system adoption &amp; optimization, and support the achievement of the approved business strategies.</li>
	<li>Validate &amp; deploy solutions based on business needs and ensure achievement of the approved initiative metrics while meeting required quality and compliance standards.</li>
	<li>Responsible in deploying system changes aligned with the approved architectural designs and business requirements.</li>
	<li>Support the team of Business Analysts and Data Owners in reviewing, cleansing, and validating master data.</li>
	<li>Ensure that established cloud care framework is followed; and lead / drive development of the incident, problem, and system change management capability.</li>
	<li>Communicate with stakeholders across the organization in terms of mitigating risk, and realization of committed business benefits.</li>
	<li>Support Business Unit stakeholders in managing organizational changes resulting from the implementation of digital transformation initiatives.</li>
	<li>Work with Business Process Owners, Subject Matter Experts, and Business End-Users in identifying operational changes thru data-driven analysis.</li>
	<li>Accountable and responsible in implementing all approved led digital &amp; technology initiatives for the entities.</li>
	<li>Support Business Unit stakeholders in managing organizational changes resulting from the implementation of Stark digital transformation initiatives.</li>
	<li>Lead the Stark &amp; CIC initiated projects and support delivery to ensure system availability, functional fit, and scalability for future usage growth</li>
	<li>Responsible in generating data analytics and reports based on the business information requirements</li>
	<li>Provide sound and timely, functional &amp; technical support on digital platform adoption, analytics &amp; artificial intelligence, and other business transformation issues, and deploy technology solutions that will ensure compliance and mitigate or eliminate risks.</li>
	<li>Recommend cost savings initiatives from data analytics and use of existing &amp; future technological tools</li>
	<li>Collaborate with CBSI IT and 3rd-party Service Providers in addressing business transformation concerns or issues and/or in implementing digital adoption initiatives aligned with the CIC short- and long-term business strategies.</li>
	<li>Inform and train relevant business units on the integrated digital customer solutions utilization pertaining to their functions to enable adoption, optimization, innovation, and expansion</li>
	<li>Keep abreast of changes or updates in digital platforms, analytics &amp; artificial intelligence, and data security that will impact the Company and its operations and advise management regarding the same</li>
	<li>Perform other tasks as may be assigned from time to time</li>
</ul>

Business Analyst

<ul>
	<li>Lead and mentor a team of Business Relationship Leads, ensuring consistent service quality and stakeholder engagement.</li>
	<li>Provide coaching and guidance on client engagement, issue resolution, and process alignment.</li>
	<li>Monitor workload distribution and performance across the BR Leads.</li>
	<li>Foster a culture of accountability, collaboration, and continuous improvement.</li>
	<li>Serve as the senior point of contact for high-level stakeholders and escalations across business units and the corporate team</li>
	<li>Build and maintain executive-level relationships to ensure alignment between FAS and enterprise needs.</li>
	<li>Facilitate regular service review meetings and governance forums with senior stakeholders.</li>
	<li>Drive customer experience strategies and initiatives to enhance service delivery outcomes across supported entities.</li>
	<li>Oversee monitoring and reporting of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client satisfaction.</li>
	<li>Ensure governance frameworks, escalation protocols, and engagement models are consistently applied by the BR Leads.</li>
	<li>Partner with service delivery leaders to address systemic service issues or recurring gaps.</li>
	<li>Identify and implement cost optimization and savings opportunities in collaboration with FAS leadership.</li>
	<li>Identify cross-functional improvement opportunities based on recurring pain points and stakeholder feedback.</li>
	<li>Support the design and execution of change initiatives, process enhancements, and automation opportunities</li>
	<li>Ensure that FAS evolves to meet changing business needs.</li>
	<li>Collaborate closely with the CMO to ensure alignment and execution of customer success initiatives.</li>
	<li>Consolidate reports from BR Leads for submission to the Head of FAS and leadership teams.</li>
	<li>Provide insights and recommendations based on trends in service performance, client feedback, and issue logs.</li>
	<li>Drive transparency in communication between FAS and its stakeholders.</li>
	<li>Provide ad-hoc analysis and insights at both strategic and operational levels to support management decision-making.</li>
</ul>

Assistant Manager, Business Partner Mgt

Ending Construction Hell. Building What Matters.

Magis Group exists because the construction industry is broken — and too many people inside it have learned to accept that as normal.

We didn’t.

In an industry defined by shortcuts, excuses, and disposable accountability, Magis was built to be the opposite.

Old-school values.
Modern systems.
Zero tolerance for mediocrity.

We build homes that architects are proud to sign, homeowners are proud to live in, and teams are proud to stand behind — years after turnover.


WHO WE ARE

Magis Group is a design-led construction and development group working across:
	•	High-end residential construction
	•	Ready-to-build architect-designed homes
	•	Boutique, design-driven property development

We deliberately limit ourselves to a small number of projects each year. This allows founder-level attention, deep technical rigor, and uncompromising execution on every site.

Our projects are run by founders, engineers, architects, designers — not layers of bureaucracy.

Our systems are built to surface problems early, not hide them. Our reporting is honest, even when it’s uncomfortable.

We believe it is possible to be profitable, do the right thing, and still produce insanely good work.

Most companies pick one. We insist on all three.


OUR CULTURE (THIS IS NON-NEGOTIABLE)

At Magis, culture is not a poster on the wall. It is a daily operating system.

Our culture is formally written, actively taught, and collectively guarded. Every person at Magis — regardless of role or tenure — is expected to live these values in how they think, decide, and behave.

We don’t expect perfection. We expect intent, accountability, and growth.

What this looks like in practice:
	•	We genuinely try to do better — in systems, craft, decisions, and ourselves
	•	We delight our customers by showing up when it matters most, not by overpromising
	•	We nurture real and honest relationships; candor is respect
	•	We do not drop the ball; reliability is a form of care
	•	We pull each other up; individual brilliance that weakens the team has no place here
	•	We invest in self-improvement; stagnation is a risk we actively manage
	•	We bring grit and initiative; if something needs fixing, we don’t wait to be told
	•	We work hard with a dash of fun and weird; humanity matters
	•	We win the right way; trust compounds, shortcuts don’t
	•	Above all, honesty comes first — even when it’s uncomfortable

These are not aspirational slogans. They are expectations.


HOW WE LEAD AT MAGIS
Three lenses. No guesswork. No excuses.

At Magis, we believe most performance failures are leadership failures — not people failures.

So we hold ourselves accountable through three simple but unforgiving lenses. Every team leader, project manager, department head, and founder is expected to look through them, in this order, before judging outcomes.

Lens 1: Skills

Before anything else, we ask:

Did we hire people with the right skills?
If not, did we train them properly and give them a fair chance to learn and apply those skills?

We do not punish people for gaps we failed to address. Training, mentorship, and learning are leadership obligations here — not perks.

Lens 2: Importance

Skills alone are not enough. Once people are capable, we ask:

Did we guide them clearly on what matters most?

Good leadership helps people separate urgency from importance, and effort from impact.

If priorities are unclear, misalignment is on leadership — not the team.

Lens 3: Action

Only after skills and importance are addressed do we arrive at the hardest lens:

Given the right skills and clear priorities, are we encouraging the right actions, values, and behaviors?

This is where culture lives.

We actively coach people to:
	•	Take initiative
	•	Speak up
	•	Act with integrity
	•	Own outcomes
	•	Win the right way

At this point, accountability becomes real — because support and clarity were already provided.


WHAT IT’S LIKE TO WORK HERE

Magis is not for everyone. That is intentional.

You will not enjoy working here if you are looking for:
	•	A place where problems are hidden
	•	A role where “pwede na” is acceptable
	•	A culture where values bend under pressure

You will thrive here if you want to:
	•	Do work you can stand behind years later
	•	Be trusted to think, decide, and own outcomes
	•	Grow alongside people who care deeply about craft, integrity, and impact

We expect ownership.
We invest in people who explain why, not just what.


WHY JOIN MAGIS

Because building a home is the ultimate act of trust.
Because construction should not ruin people’s lives.
Because your work should still matter long after the project is finished.

If you want an easy job, there are many options out there.
If you want meaningful work, welcome.

Magis Group

Project Site Engineer / Architect

Full-time | Project-based sites (Metro Manila / South / North)

 

At Magis, Project Site Engineers / Architects are not just technical executors.

They are trained and equipped to think, communicate, and take ownership of their projects end-to-end.

 

What You'll Do

<ul>
	<li>Run day-to-day site execution for high-end residential projects</li>
	<li>Translate drawings into buildable, executable work on site</li>
	<li>Coordinate with foremen, trade leads, suppliers, and consultants</li>
	<li>Communicate clearly with internal teams and project stakeholders</li>
	<li>Monitor quality, safety, sequencing, and progress</li>
	<li>Stay on top of your project’s cash flow, billables, and cost implications</li>
	<li>Flag issues early and propose practical, buildable solutions</li>
	<li>Document work clearly, accurately, and honestly</li>
</ul>

 

What We Expect

<ul>
	<li>Licensed Civil Engineer or Architect preferred</li>
	<li>Strong understanding of structural and architectural drawings</li>
	<li>Actual site experience (not purely office-based)</li>
	<li>Willingness to learn beyond technical scope</li>
	<li>Comfortable discussing progress, costs, and implications</li>
	<li>Can prioritize work without being micromanaged</li>
	<li>Takes ownership of outcomes, not just tasks</li>
</ul>

 

What We Provide

<ul>
	<li>Training to strengthen communication and decision-making</li>
	<li>A platform to collaborate, speak up, and be heard</li>
	<li>Exposure to project cash flow, billables, and real project economics</li>
	<li>Support from senior engineers, architects, and managers</li>
	<li>Clear expectations and honest feedback</li>
</ul>

 

This Role Is Not For You If:

<ul>
	<li>You only want to follow instructions</li>
	<li>You avoid conversations around cost, delays, or mistakes (accountability)</li>
	<li>“Pwede na” is part of your vocabulary</li>
</ul>

Project Site Engineer or Architect

Complete closing activities such as:

Month end closing activities

Booking of accruals and provisions (set-up/reversal) and adjustments

Booking of monthly/quarterly provisions and amortization

PFRS (worksheet, monitoring, entries)

Prepare accounts reconciliation (GL vs SL) and bank reconciliation and ensure complete supporting schedule of the accounts

Ensure that all Reserve and accrual accounts are properly supported and any excess and aging are escalated to person in charge

Coordinate reconciling and aging accounts to process owner and monitor closure

Coordinate required accounts schedule and status of the reconciliation items

Preparation of Monthly accounts reconciliation

Monthly Balance Sheet Review with Legal Entity

Monthly Interco confirmation (sending/receiving)

Financial Statement Preparation:

• Preparation and analysis of monthly Financial Statements (FS) reporting

• Uploading of FS in Adaptive Insights reporting tool based on reporting timeline

• Preparation of Quarterly FS (17Q) report and disclosures

• Provide support in the interim and annual audit of external auditors as necessary

• Ensure timely submission of Financial Statements to BIR and SEC

• Gather schedules and supplemental details from stakeholders

• Perform analysis for Actuals reporting

• Perform variance analysis of actual vs prior period/years

• Provide audit schedule with external auditors as necessary

• Draft the annual FS report and submit to Team Lead for review

Fixed Asset

• Record fixed asset acquisition, disposal and retirement in the fixed asset module

• Calculate monthly depreciation

• Review and update the detailed schedule of fixed assets and accumulated depreciation.

• Assign tag numbers to fixed assets.

• Reconcile the balance in the fixed asset subsidiary ledger to the summary-level account in the general ledger.

• Monitor actual vs approved CAR and communicate variance to BUS’s for disposition

• Conduct physical fixed assets count based on policy and perform reconciliation of the actual count vs the system

• Update Work Instruction and procedure for any change in the accounting policies related to fixed assets Others • Propose process improvement initiatives

• Perform other tasks as deemed necessary by the role

• Provide support on the annual inventory count and coordinate inventory count schedule to external auditor

Financial Reporting Specialist

Cortex Technologies Corporation is a wholly owned subsidiary of Concepcion Industrial Corporation, located in the Philippines. 

Cortex focuses on the design, development and commercialization of IOT solutions for the consumer and commercial/industrial sectors.

Cortex Technologies Corporation

Responsible for growing and managing the company's business-to-business (B2B) sales, focusing on securing large-volume orders from corporate clients and bulk buyers. The role involves building and maintaining relationships with corporate customers, negotiating contracts, and ensuring the smooth execution of bulk orders to meet the company's revenue targets.

<ul>
	<li>Managing the sales cycle from lead generation to closing deals, including preparing proposals, negotiating terms, and finalizing contracts</li>
	<li>Achieving set sales targets by securing bulk orders from corporate clients, contributing directly to the company’s top-line growth.</li>
	<li>Expanding the corporate client base by adding new accounts and converting leads into long-term partnerships.</li>
	<li>Building and maintaining long-term relationships with corporate clients to ensure repeat business and customer loyalty.</li>
	<li>Coordinate and maintain relationships with key stakeholders and POCs. </li>
	<li>Maintaining high level of customer satisfaction and retention by providing excellent service and addressing any issues promptly.</li>
	<li> Coordinating with internal teams (e.g., operations, logistics, and finance) to ensure that large orders are processed and delivered according to client specifications. </li>
	<li>Providing regular sales reports and forecasts, analyzing performance metrics, and suggesting improvements to the sales strategy. 
	 </li>
</ul>

Corporate Sales and B2B Supervisor

Edusuite is a smart School Management System and ERP provider for K-12 schools, Colleges, Universities, Post-Graduate, Vocational Courses, and other Higher Educational levels. Supporting 31 campuses and with over 47,000 students, Edusuite helps schools, faculty, and students optimize their resources and make smart decisions. 

Our mission is to disrupt the EduTech industry by developing best-in-class software, becoming the market leader, and providing an awesome place to work for emerging talent.

Being part of our team means access to:

✓ Working from home or a hybrid work arrangement

✓ Flexible working schedule

✓ Unlimited vacation leaves

✓ Health and wellness

✓ Training and continuing education

✓ Exciting and fun team activities and so much more!

Edusuite Inc.

The Jr. Java Developer assumes the role of a programmer, which involves designing and implementing Edusuite. 

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities

<ul>
	<li>Implements software solutions to better achieve the business value agreed on by the client.</li>
	<li>Implements best practices in software development such as testing, self documenting code and other practices necessary for delivering sustainable and working software.</li>
	<li>Be able to design software to ensure that the most suitable solutions are built</li>
	<li>Installs and configures software to suit the product’s requirements.</li>
	<li>Initiates open discussion with the team and stakeholders to get a better understanding of the product’s needs.</li>
	<li>Must be able to assess how to implement better software practices as the need arises.</li>
</ul>

Jr. Software Engineer

Key Responsibilities

Change Management

<ul>
	<li>Work with management and assist in the design and execution of strategies for implementing changes.</li>
	<li>Drive the change management process from planning to delivery of change management deliverables as well as to communicate changes to relevant stakeholders.</li>
	<li>Initiate and analyze proposed changes and assess the impact of changes on affected processes and applications.</li>
	<li>Assess change readiness and determine if the change is ready for release (go or no go)</li>
	<li>Review drafts and collaterals to be disseminated across relevant stakeholders and facilitate meetings to ensure alignment across these stakeholders.</li>
</ul>

Stakeholder Engagement &amp; Enablement

<ul>
	<li>Identify and map the stakeholders who will be affected by the change (directly and indirectly), and understand their needs, expectations, and concerns.</li>
	<li>Collaborate with process owners and HRS in identifying training needs for stakeholders who will be impacted by the change. • Manage/allocate resources to enforce change.</li>
	<li>Ensure that all process owners and stakeholders are duly trained and ready for the change.</li>
	<li>Monitor progress of stakeholders in the adoption of the change.</li>
	<li>Communication Management</li>
	<li>Communicate the purpose, benefits, and process of the change, and solicit feedback and input from the stakeholders. • Create a communication plan to ensure that stakeholders are aware of each step of the change process.</li>
	<li>Communicate successes, issues, modification, etc. to concerned stakeholders to ensure stakeholders’ support.</li>
</ul>

Change Governance

<ul>
	<li>Define methodology and framework of the Change Management team to align with the overall strategy and framework of the Change Management Office.</li>
	<li>Create and periodically update Change Management policies and procedures.</li>
	<li>Monitor and manage the day-to-day tasks and activities of the Change Management team</li>
	<li>Ensure complete documentation and proper tracking on all change initiatives.</li>
	<li>Prepare and submit regular report on the status of all change initiatives.</li>
	<li>Perform other tasks within the scope of the Change Management Office</li>
</ul>

Change Management Assistant Manager

<ul>
	<li>Assist in audits by gathering necessary documentation, coordinating with internal and external auditors, and maintaining audit records.</li>
	<li>Communicate with customers to collect outstanding balances, resolve payment discrepancies, and support payment reconciliation and collections activities.</li>
	<li>Document customer interactions, payment agreements, and collection efforts accurately in the system.</li>
	<li>Provide regular reports and updates to management on collections and account statuses.</li>
	<li>Support processing of employee liquidations and reimbursements by validating documentation and ensuring timely completion.</li>
	<li>Assist in tasks related to the FAST and STP Automation Project as needed.</li>
	<li>Handle the validation, booking, monitoring, and reconciliation of Certificate Withholding Tax (CWT) documents.</li>
	<li>Manage communication with business partners for BIR Form (2307) requests and assist in vouching and maintaining related tax documentation.</li>
	<li>Provide general administrative support, including data entry, record-keeping, and correspondence.</li>
	<li>Perform other duties as assigned to support operational efficiency.</li>
</ul>

Finance and Accounting Staff Project Based

The Sr. Java Developer assumes the role of programmer and consultant, which involves designing and implementing Edusuite. 

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities

<ul>
	<li>Implements software solutions to better achieve the business value agreed on by the client.</li>
	<li>Implements best practices in software development such as testing, self documenting code and other practices necessary for delivering sustainable and working software.</li>
	<li>Be able to design software to ensure that the most suitable solutions are built</li>
	<li>Installs and configures software to suit the product’s requirements.</li>
	<li>Initiates open discussion with the team and stakeholders to get a better understanding of the product’s needs.</li>
	<li>Must be able to assess how to implement better software practices as the need arises.</li>
</ul>

Sr. Software Engineer

Cross-Channel Project Management 
• Lead and coordinate operational projects supporting ecommerce and retail: SOP rollout, system improvements, store-to-warehouse returns, reverse logistics, and fulfillment enhancements. 
• Develop project plans, timelines, and risk mitigation strategies. 
• Monitor project performance and ensure alignment between store operations, ecommerce teams, and warehouse functions.

 
Ecommerce Operations Support 
• Coordinate requirements between ecommerce platforms (TikTok Shop, Lazada, Shopee, Shopify, etc.) and warehouse/fulfillment teams. 
• Support integration projects for order syncing, stock updates, marketplace SLAs, and logistics partners. 
• Track fulfillment KPIs such as on-time dispatch, cancellation rate, return rate, and order aging.

 
Retail Store Operations Support 
• Facilitate communication between retail stores and warehouse/inventory teams for replenishment, pullouts, returns, and stock movements. 
• Ensure retail SOs, transfers, RTVs, and adjustments follow standardized workflows. 
• Support store rollout projects, merchandising cycles, and inventory counts. 
Process Improvement &amp; Standardization 
• Identify gaps between ecommerce, retail, and warehouse processes; propose and implement improvements. 
• Standardize SOPs for returns, reverse logistics, order processing, stock transfer, and quality checks. 
• Drive process automation and system optimization (OMS, WMS, ERP). 
Operational Coordination &amp; Issue Resolution 
• Act as single point of contact for escalations affecting order fulfillment, inventory variances, delivery delays, and system issues. 
• Facilitate daily or weekly cross-functional alignment (Ops Stand-ups). 
• Assist in root cause analysis (RCA) and ensure action items are closed on time.

 
Reporting &amp; Data Management 
• Track and analyze key operational metrics: 
o Ecommerce order fulfillment SLAs 
o Retail replenishment accuracy 
o Inventory accuracy and shrink 
o Return/Reverse logistics volume 
• Prepare performance dashboards and project status reports. 
• Provide data-backed recommendations for reducing delays and improving customer experience.

Project Management Specialist

Job description

We are seeking a highly motivated and experienced People and Culture Generalist o join our dynamic Human Resources team. The People and Culture Generalist responsible for driving end-to-end HR operations aligned with business needs. The role covers talent acquisition, onboarding/offboarding, performance management, employee engagement, and benefits administration, while serving as a strategic advisor to management and employees.

Being part of our team means access to unlimited vacation leaves, hybrid work arrangement (with occasional meetings held in our main office in Alabang), flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities! 
 
Training &amp; Development:

<ul>
	<li>Responsible for planning, organizing, and implementing learning initiatives that support employee growth and organizational goals. This role focuses on identifying skill gaps, designing effective training programs, and ensuring employees receive the tools and knowledge they need to perform at their best.</li>
	<li>Support the performance management cycle, including setting up performance review schedules, tracking progress, and ensuring timely completion of appraisals.</li>
	<li>Help coordinate training and development programs by liaising with external vendors or internal trainers and tracking attendance.</li>
	<li>Assist with the creation and distribution of learning materials and resources for employee development.</li>
	<li>Coordinates with the Technical Team with regards to technical training/ seminars.</li>
	<li>Developing rewards and remuneration strategy.</li>
	<li>Analyzes trends and metrics in partnership with People &amp; Culture Lead to develop sound HR solutions and policies.</li>
</ul>

Employee Relations and Engagement:

<ul>
	<li>Organize and oversee employee engagement initiatives and company-wide events to enhance workplace morale.</li>
	<li>Plan and execute engagement programs, surveys, and initiatives that foster employee satisfaction, motivation, retention, and company-wide events to enhance workplace morale (company outing, team building, company anniversary, etc.)</li>
	<li>Coordinate employee wellbeing initiatives and ensure employees have access to resources that promote their health and work-life balance.</li>
	<li>Help maintain and promote internal communication channels to keep employees informed of company news, events, and initiatives.</li>
	<li>Evaluate engagement results and recommend actions to boost morale and workplace experience</li>
	<li>Handle employee discipline issues and provide guidance and support as needed.</li>
	<li>Support organizational change by creating effective internal communication strategies and ensuring best practices are managed.</li>
	<li>Assist with the processing of employee leave requests, absences, and other administrative tasks related to employee relations.</li>
</ul>

Benefits:

<ul>
	<li>Oversees benefits management: Government-mandated benefits, salary package and benefits benchmarking.</li>
	<li>Ensure that compensation practices are up-to-date and in compliance with current Labor Law.</li>
	<li>HMO Addition and Deletion</li>
	<li>Flexibenefit Monitoring and Tracking</li>
	<li>HR activities</li>
</ul>

Administrative Oversight:

<ul>
	<li>Manage day-to-day administrative functions such as handling office supplies, creation of company ID, Tshirt, additional clerical support to ensure smooth HR operations.</li>
	<li>Oversee administrative tasks including permit and license renewals, and inventory management.</li>
	<li>Maintain and update employee 201 files, HR records, and ensure confidentiality and compliance.</li>
	<li>Keep all employee information, HR trackers, and internal databases consistently updated and accurate..</li>
</ul>

People & Culture Generalist

The Records Officer ensures that accounting records are properly accounted and filed and there is enough storage for them. Acts as a document custodian in-charge of the proper safe keeping of documents and make certain compliance to the defined minimum retention policies and to ensure availability during internal and external audits.

Key Responsibilities

• Comply with the retention schedule and deals with archiving, storage and destruction of obsolete records.

• Control finance documents filing, retrieval upon receipt of an approved request and monitoring the return of retrieved documents

• Ensure completeness of the records based on the transactions extracted from the accounting system. • Perform other task that may be assigned from time to time by line manager.

• Continuously evaluate and improve records management processes to enhance efficiency and effectiveness.

Records Associate

This role combines strategic thinking and creativity with data backed insights to build stronger customer relationships, using tools that help us understand, segment, and connect with people more meaningfully across different brands.

<ul>
	<li>Lead the planning and execution of lifecycle programs across onboarding, growth, reactivation, and win-back</li>
	<li>Use customer insights to shape timely, relevant, and personalized communications</li>
	<li>Steer the use of customer data and engagement platforms to deliver the right messages to the right audiences</li>
	<li>Collaborate with brand, content, and analytics teams to deliver campaigns that drive real impact</li>
	<li>Establish and monitor key lifecycle KPIs to optimize performance and improve customer connection</li>
</ul>

<ol>
	<li>Lifecycle Campaign Planning &amp; Execution</li>
</ol>

<ul>
	<li>Develop and manage communication flows tailored to different stages of the customer journey</li>
	<li>Design journeys that respond to behavior, preferences, and signals in real time</li>
	<li>Ensure all lifecycle messaging aligns with each brand’s voice, value proposition, and customer experience goals</li>
</ul>

2. Insight-Driven Personalization

<ul>
	<li>Analyze customer behavior and campaign performance to develop smarter targeting and messaging strategies</li>
	<li>Use segmentation and journey data to tailor communications to different customer groups</li>
	<li>Generate actionable insights to improve engagement, retention, and customer lifetime value</li>
</ul>

3. Platform Stewardship (Customer Tools &amp; Data)

<ul>
	<li>Manage day-to-day use of customer engagement and data platforms – where audiences are built, automations are set, and campaigns are deployed</li>
	<li>Ensure clean, usable, and integrated customer data to support relevant communications</li>
	<li>Work with marketing, digital, and tech teams to improve system flows and enhance message delivery</li>
</ul>

4. Cross-Functional Collaboration

<ul>
	<li>Partner with creative, brand, and channel teams to execute lifecycle campaigns that fit each platform’s objectives</li>
	<li>Align with analytics, eCommerce, and category teams to time communications with business activities and customer behavior</li>
	<li>Support integrated marketing plans with audience-first lifecycle strategies</li>
</ul>

5. Customer-Centric Strategy

<ul>
	<li>Champion a customer-first mindset, ensuring every message adds value and relevance</li>
	<li>Respond to customer feedback and behavior changes with adaptive lifecycle content</li>
	<li>Support all CTC platforms in delivering more thoughtful, personalized experiences</li>
</ul>

Sales and Marketing Knowledge

Market Research

Consumer Lifecycle Assistant Manager

Concepcion Business Services, Inc. (CBSI) is a subsidiary of Concepcion Industrial Corporation (CIC), a leading provider of consumer lifestyle and enterprise solutions in the Philippines.

Concepcion Business Services Inc.

The QAS Assistant Manager is responsible:

<ul>
	<li>Team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.</li>
	<li>Maintaining and documents quality audit initiative to ensure that all SLA's have high quality.</li>
	<li>Establishing, implementing, and maintaining the Critical Control Points Database.</li>
	<li>Preparing different reports in line with company objectives, including Daily Quality Score report, Performance Improvement Initiative report, and Monthly QA report.</li>
	<li>Conducting meetings with other departments to formulate improvement activities for quality issue reduction.</li>
	<li>Managing the operation of the document control in the assigned department to ensure that all users have the latest revision of appropriate documentation promptly.</li>
	<li>Implementing and reinforcing employees to comply company's policies.</li>
	<li>Identifying processes, situations, etc., where an organization meets requirements and identifies opportunities for improvements. For example, to develop new ideas to improve overall quality in the process.</li>
	<li>Maintaining an objective state of mind and appropriate level of professional skepticism and perform all work with due care.</li>
	<li>Verifying and documenting evidence of compliance and non-compliance, submit comprehensive reports on audit findings, and communicate on a timely basis.</li>
</ul>

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