Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Formed in January 1998, Concepcion-Carrier Air Conditioning Company (CCAC) brings together two leaders in the air conditioning industry: Carrier Corporation of the United States and Concepcion Industries, Inc. of the Philippines. In just a few years, CCAC expanded from manufacturing window room air conditioners to becoming the market leader in virtually all categories of Heating, Ventilating and Air Conditioning (HVAC) equipment and services in the country.

CCAC brings to the Philippine market Carrier Corporation's long tradition of innovation and product excellence. It has the Philippines' largest air conditioning facility that makes a wide range of products of outstanding quality, and is recognized by customers abroad, who source from it products proudly Philippine-made.

Carrier products are designed in engineering centers and manufacturing facilities located worldwide. Spread across six continents, Carrier's global operations make it the largest manufacturer of air conditioning, heating, ventilation and refrigeration products. It is supported by a vast network of distributors, dealers, retailers, and technicians who sell, install and service Carrier products in over 170 countries.

A heritage of technological innovation. Leadership in responsible environmental stewardship. Carrier Corporation and CCAC -creating environments for life. Worldwide.

 Concepcion-Carrier Airconditioning Company 

The Supply Planner is responsible for ensuring product availability by creating and maintaining accurate supply plans that balance customer demand, inventory levels, and production or procurement capacity. This role works closely with demand planning, procurement, manufacturing, logistics, and sales teams to support efficient supply chain operations

Key Responsibilities

<ul>
	<li>Develop and maintain short-, medium-, and long-term supply plans based on demand forecasts</li>
	<li>Translate demand plans into production or purchase requirements</li>
	<li>Monitor inventory levels to prevent stockouts and excess inventory</li>
	<li>Coordinate with manufacturing, procurement, and logistics teams to ensure timely supply</li>
	<li>Identify supply risks and constraints and propose mitigation plans</li>
	<li>Analyze capacity, lead times, and supplier performance</li>
	<li>Participate in Sales &amp; Operations Planning (S&amp;OP) or Integrated Business Planning (IBP) processes</li>
	<li>Track and report key supply chain KPIs (service level, inventory turns, plan adherence)</li>
	<li>Continuously improve planning processes and data accuracy</li>
</ul>

Key Skills &amp; Competencies

<ul>
	<li>Supply and inventory planning</li>
	<li>Data analysis and forecasting interpretation</li>
	<li>Attention to detail and accuracy</li>
	<li>Time management and prioritization</li>
	<li>Collaboration and stakeholder management</li>
</ul>

Inventory Control

Organizing and Planning

Action Planning

Analyzing Data

Operations Research

Communication Skills

Microsoft / MS Excel

Supply Planning Specialist

Job Summary:

We are seeking a proactive and customer-focused Customer Service Support professional with experience in e-commerce. The ideal candidate will ensure a seamless customer experience by promptly addressing inquiries, resolving issues, and managing transactions related to orders, returns, and technical concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across all communication channels (chat, email, phone, social media).

• Utilize the company knowledge base and resources to provide accurate information and effective solutions.

• Address customer needs, complaints, and concerns related to products and services, ensuring timely resolution.

• Gather and document complete details for requests involving order modifications, schedule changes, returns, warranty claims, and technical issues.

• Prepare and submit escalation requests for product replacements or complex issues when necessary.

• Accurately log and document daily chat and customer service transactions.

• Provide intraday hourly status updates to maintain visibility of operational performance and workload.

• Collaborate with internal teams to ensure smooth operations and high-quality customer experience.

Customer Service Support

The Field Technical Management Engineer (Field Service Engineer) is responsible for the execution, monitoring, and completion of HVAC service operations at assigned customer sites. This role ensures high service quality, safety compliance, accurate documentation, and customer satisfaction while supporting billable and warranty service processes. The position requires strong technical expertise in HVAC systems, effective coordination with customers, and adherence to safety, ethical, and documentation standards.

Key Responsibilities

<ul>
	<li>Perform on-site HVAC operations, maintenance, troubleshooting, and root cause analysis for mechanical and electrical systems</li>
	<li>Ensure timely execution and completion of assigned service projects with zero workmanship issues and customer complaints</li>
	<li>Coordinate closely with customers to manage service schedules, mobilization, and issue resolution</li>
	<li>Monitor and support billable and warranty service processes</li>
	<li>Prioritize safety by strictly complying with EHS requirements, attending toolbox meetings, and completing safety checklists</li>
	<li>Prepare and submit complete and accurate service documentation including Field Service Reports, job orders, technical reports, root cause analysis, and photo attachments</li>
	<li>Ensure timely submission of documents to support billing and permit processing</li>
	<li>Utilize required systems and tools such as Excel, Word, Outlook, Tarkie, Synchrone, SyncPay, and problem-solving tools</li>
	<li>Participate in trainings, certifications, and continuous learning programs to enhance technical and professional skills</li>
	<li>Uphold company ethics, attendance accuracy, and HR compliance at all times</li>
</ul>

Field Service Engineer

Complete closing activities such as:

Month end closing activities

Booking of accruals and provisions (set-up/reversal) and adjustments

Booking of monthly/quarterly provisions and amortization

PFRS (worksheet, monitoring, entries)

Prepare accounts reconciliation (GL vs SL) and bank reconciliation and ensure complete supporting schedule of the accounts

Ensure that all Reserve and accrual accounts are properly supported and any excess and aging are escalated to person in charge

Coordinate reconciling and aging accounts to process owner and monitor closure

Coordinate required accounts schedule and status of the reconciliation items

Preparation of Monthly accounts reconciliation

Monthly Balance Sheet Review with Legal Entity

Monthly Interco confirmation (sending/receiving)

Financial Statement Preparation:

• Preparation and analysis of monthly Financial Statements (FS) reporting

• Uploading of FS in Adaptive Insights reporting tool based on reporting timeline

• Preparation of Quarterly FS (17Q) report and disclosures

• Provide support in the interim and annual audit of external auditors as necessary

• Ensure timely submission of Financial Statements to BIR and SEC

• Gather schedules and supplemental details from stakeholders

• Perform analysis for Actuals reporting

• Perform variance analysis of actual vs prior period/years

• Provide audit schedule with external auditors as necessary

• Draft the annual FS report and submit to Team Lead for review

Fixed Asset

• Record fixed asset acquisition, disposal and retirement in the fixed asset module

• Calculate monthly depreciation

• Review and update the detailed schedule of fixed assets and accumulated depreciation.

• Assign tag numbers to fixed assets.

• Reconcile the balance in the fixed asset subsidiary ledger to the summary-level account in the general ledger.

• Monitor actual vs approved CAR and communicate variance to BUS’s for disposition

• Conduct physical fixed assets count based on policy and perform reconciliation of the actual count vs the system

• Update Work Instruction and procedure for any change in the accounting policies related to fixed assets Others • Propose process improvement initiatives

• Perform other tasks as deemed necessary by the role

• Provide support on the annual inventory count and coordinate inventory count schedule to external auditor

Financial Reporting Specialist

<ul>
	<li>Facilitate the implementation and support of SAP Financials (focus on FICO Controlling – Cost Center Accounting, Profit Center Accounting, Product Costing, Profitability Analysis, Project System, Results Analysis, Unsettled Costs, Month End Close, Overhead assessment, and settlement.)</li>
	<li>Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.</li>
	<li>Facilitate workshops to collect business requirements.</li>
	<li>Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.</li>
	<li>Design, customize, configure and testing of FI/CO modules.</li>
	<li>Identify gaps, issues, and work around solutions.</li>
	<li>Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.</li>
	<li>Document functional designs, test cases and results.</li>
	<li>Proactively identify and propose business process and/or system enhancements.</li>
	<li>Provide consulting services on both new implementations and existing support projects.</li>
	<li>Act as a liaison between the business functions and the technical team. · Provide ad-hoc training and user support as required.</li>
	<li>Work self-directed and independently; may act as subject matter mentor to more junior members.</li>
</ul>

SAP FICO Expert

<ul>
	<li>Strategic Talent Planning - develop and execute talent management strategies aligned with CBSI’s overall organizational objectives; analyses current and future workforce needs, identify talent gaps, and design initiatives to address them.</li>
	<li>Talent Acquisition – oversees the recruitment process to attract top talent; develop sourcing strategies, optimize recruitment channels, conduct interviews and ensures a positive candidate experience.</li>
	<li>Employee Development and Training – implements programs for employee development and skill enhancement; identifies training needs, designing and delivering training programs, and fostering a culture of continuous learning and development.</li>
	<li>Performance Management – establishes policies to support overall performance management processes aligned to corporate requirements.</li>
	<li>Succession Planning and Career Development – develops and maintains succession plans to ensure a pipeline of talent for key roles within the organization; identifies high-potential employees, providing them with opportunities for career advancement and growth, and supporting their career development.</li>
</ul>

Talent Management Head

Convert complex business processes into clear, structured, and automation-ready system workflows, while embedding AI-driven intelligence to improve decision-making, efficiency, and user experience. Ensure that business and technical requirements are well-defined, risks are identified and managed, and solutions are scalable, secure, compliant, and technically viable. Work closely with stakeholders from Finance, HR, Operations, and Application Development to design, document, and implement AI-enabled, workflow-driven enterprise systems that support digital transformation, operational excellence, and continuous process optimization.

Business Analyst

Cortex Technologies Corporation is a wholly owned subsidiary of Concepcion Industrial Corporation, located in the Philippines. 

Cortex focuses on the design, development and commercialization of IOT solutions for the consumer and commercial/industrial sectors.

Cortex Technologies Corporation

Cross-Channel Project Management 
• Lead and coordinate operational projects supporting ecommerce and retail: SOP rollout, system improvements, store-to-warehouse returns, reverse logistics, and fulfillment enhancements. 
• Develop project plans, timelines, and risk mitigation strategies. 
• Monitor project performance and ensure alignment between store operations, ecommerce teams, and warehouse functions.

 
Ecommerce Operations Support 
• Coordinate requirements between ecommerce platforms (TikTok Shop, Lazada, Shopee, Shopify, etc.) and warehouse/fulfillment teams. 
• Support integration projects for order syncing, stock updates, marketplace SLAs, and logistics partners. 
• Track fulfillment KPIs such as on-time dispatch, cancellation rate, return rate, and order aging.

 
Retail Store Operations Support 
• Facilitate communication between retail stores and warehouse/inventory teams for replenishment, pullouts, returns, and stock movements. 
• Ensure retail SOs, transfers, RTVs, and adjustments follow standardized workflows. 
• Support store rollout projects, merchandising cycles, and inventory counts. 
Process Improvement &amp; Standardization 
• Identify gaps between ecommerce, retail, and warehouse processes; propose and implement improvements. 
• Standardize SOPs for returns, reverse logistics, order processing, stock transfer, and quality checks. 
• Drive process automation and system optimization (OMS, WMS, ERP). 
Operational Coordination &amp; Issue Resolution 
• Act as single point of contact for escalations affecting order fulfillment, inventory variances, delivery delays, and system issues. 
• Facilitate daily or weekly cross-functional alignment (Ops Stand-ups). 
• Assist in root cause analysis (RCA) and ensure action items are closed on time.

 
Reporting &amp; Data Management 
• Track and analyze key operational metrics: 
o Ecommerce order fulfillment SLAs 
o Retail replenishment accuracy 
o Inventory accuracy and shrink 
o Return/Reverse logistics volume 
• Prepare performance dashboards and project status reports. 
• Provide data-backed recommendations for reducing delays and improving customer experience.

Project Management Specialist

Key Responsibilities

Change Management

<ul>
	<li>Work with management and assist in the design and execution of strategies for implementing changes.</li>
	<li>Drive the change management process from planning to delivery of change management deliverables as well as to communicate changes to relevant stakeholders.</li>
	<li>Initiate and analyze proposed changes and assess the impact of changes on affected processes and applications.</li>
	<li>Assess change readiness and determine if the change is ready for release (go or no go)</li>
	<li>Review drafts and collaterals to be disseminated across relevant stakeholders and facilitate meetings to ensure alignment across these stakeholders.</li>
</ul>

Stakeholder Engagement &amp; Enablement

<ul>
	<li>Identify and map the stakeholders who will be affected by the change (directly and indirectly), and understand their needs, expectations, and concerns.</li>
	<li>Collaborate with process owners and HRS in identifying training needs for stakeholders who will be impacted by the change. • Manage/allocate resources to enforce change.</li>
	<li>Ensure that all process owners and stakeholders are duly trained and ready for the change.</li>
	<li>Monitor progress of stakeholders in the adoption of the change.</li>
	<li>Communication Management</li>
	<li>Communicate the purpose, benefits, and process of the change, and solicit feedback and input from the stakeholders. • Create a communication plan to ensure that stakeholders are aware of each step of the change process.</li>
	<li>Communicate successes, issues, modification, etc. to concerned stakeholders to ensure stakeholders’ support.</li>
</ul>

Change Governance

<ul>
	<li>Define methodology and framework of the Change Management team to align with the overall strategy and framework of the Change Management Office.</li>
	<li>Create and periodically update Change Management policies and procedures.</li>
	<li>Monitor and manage the day-to-day tasks and activities of the Change Management team</li>
	<li>Ensure complete documentation and proper tracking on all change initiatives.</li>
	<li>Prepare and submit regular report on the status of all change initiatives.</li>
	<li>Perform other tasks within the scope of the Change Management Office</li>
</ul>

Change Management Assistant Manager

<ul>
	<li>Develop clear, engaging, and brand‑aligned content for corporate communication platforms — internal (intranet, newsletters, announcements) and external (press releases, website, social channels).</li>
	<li>Manage and maintain all corporate communication platforms, ensuring timely and consistent dissemination of information.</li>
	<li>Collaborate closely with Corporate Team members (Corporate Affairs, Corporate Human Resources, Corporate Legal, Corporate Finance, Corporate Audit) to support strategic communication initiatives.</li>
	<li>Ensure all communication materials align with corporate messaging, tone, and brand identity.</li>
	<li>Support corporate communications efforts through effective storytelling and message development.</li>
	<li>Monitor communication performance and recommend improvements to enhance engagement and impact.</li>
</ul>

Corporate Communications Specialist

Key Responsibilities: 

<ul>
	<li>Drive Operational &amp; Financial Strategies: Lead efforts to enhance operational and financial efficiency across all entities by developing and executing group-wide strategies. </li>
	<li>Stakeholder Collaboration: Engage with high-level stakeholders, including C-suite executives, board members, and business leaders, to align operational strategies with overall business objectives. </li>
	<li>Data Analytics: Utilize strong data analytics to measure performance, identify opportunities for improvement, and provide actionable insights to senior leadership. </li>
	<li>Transformation Leadership: Spearhead transformation initiatives that drive operational excellence and long-term financial sustainability. </li>
	<li>Pricing &amp; Profitability: Analyze and develop pricing strategies to optimize profitability while maintaining competitiveness.</li>
	<li>Performance Measurement Tools: Design and implement measurement tools to ensure accurate tracking of operational and financial performance. </li>
	<li>Contract Review &amp; Risk Management: Review contracts to assess financial risks and ensure risk mitigation strategies are in place across the group.</li>
	<li>Investment Oversight: Evaluate and monitor investment decisions to maximize returns and align with the group’s long-term financial goals. </li>
	<li>Ensure Consistency: Oversee financial practices and reporting to ensure they are consistent across all subsidiaries and business groups. </li>
</ul>

Finance Operations Manager

Learning and Development Strategy / Training Program Design and Delivery: Assists in developing and implementing comprehensive learning and development strategy that is aligned with the organization's goals, objectives and competencies for both leadership and functional. This includes identifying training needs, designing learning programs, and evaluating their effectiveness. Assists in Designing and delivery of training programs that address the organization's learning needs. This includes creating engaging and interactive learning materials, facilitating training sessions, and utilizing various instructional methods and technologies. 

Organizational Development: Assists in assessing the organization's structure, processes, and culture to identify areas for improvement. Develops and implement strategies to enhance organizational effectiveness, employee engagement, and performance. 

Change Management: Supports organizational change initiatives by developing change management plans, facilitating communication, and providing training and support to employees. Assists employees adapt to changes in processes, systems, or organizational structure. 

Talent Development: Assists in implementing talent development programs for identified high-potential employees, such as mentoring, coaching, and leadership development initiatives, to support employee growth and succession planning to nurture their skills and capabilities. 

Performance Management: Assists in ensuring compliance too all PMGM related activities. Provides guidance and support to people managers in setting performance goals and conducting performance evaluations. 

Employee Engagement and Retention: Develops and implements initiatives to enhance employee engagement, satisfaction, and retention. This may include conducting employee surveys, analyzing feedback, and recommending strategies to improve the employee experience. 

Learning Evaluation and Metrics: Assists in establishing metrics and evaluation methods to assess the effectiveness of learning and development programs. Collects and analyzes data to measure the impact and effectiveness of training initiatives on employee performance, organizational outcomes and improvement on competency gaps. 

New Hire Onboarding: Supports the onboarding process by designing and delivering of effective orientation programs. Ensures that new hire understands the organization's values, culture, and expectations and monitoring compliance to onboarding training program. 

Talent Acquisition: Contributes to the development of recruitment strategies. Provides insights on the skills and competencies that are critical for each position and helps align recruitment efforts with the organization's talent development plans. Collaborates with the talent acquisition team to enhance the organization's employer brand and employee value proposition. 

Stay Updated on Industry Trends: Stays abreast of industry trends, best practices, and emerging technologies in learning and organizational development. Continuously enhance professional knowledge and skills through research, attending conferences, and participating in relevant professional development activities. 

Learning &amp; OD Administration: Management of Kudos, Udemy and Giftaway portals. Ensures that these are properly utilized in relation to all learning and employee engagement initiatives. Monitors usage and prepares necessary reports on the usage, training compliance and other learning and OD reports. Ensures that Gateway and Athena are updates on a regular basis. Updates CCP as required. Performs other tasks that maybe assigned from time to time in relation to the overall job function and objectives.

Learning and Development Senior Specialist

<ul>
	<li>Assist in audits by gathering necessary documentation, coordinating with internal and external auditors, and maintaining audit records.</li>
	<li>Communicate with customers to collect outstanding balances, resolve payment discrepancies, and support payment reconciliation and collections activities.</li>
	<li>Document customer interactions, payment agreements, and collection efforts accurately in the system.</li>
	<li>Provide regular reports and updates to management on collections and account statuses.</li>
	<li>Support processing of employee liquidations and reimbursements by validating documentation and ensuring timely completion.</li>
	<li>Assist in tasks related to the FAST and STP Automation Project as needed.</li>
	<li>Handle the validation, booking, monitoring, and reconciliation of Certificate Withholding Tax (CWT) documents.</li>
	<li>Manage communication with business partners for BIR Form (2307) requests and assist in vouching and maintaining related tax documentation.</li>
	<li>Provide general administrative support, including data entry, record-keeping, and correspondence.</li>
	<li>Perform other duties as assigned to support operational efficiency.</li>
</ul>

Finance and Accounting Staff Project Based

Concepcion Business Services, Inc. (CBSI) is a subsidiary of Concepcion Industrial Corporation (CIC), a leading provider of consumer lifestyle and enterprise solutions in the Philippines.

Concepcion Business Services Inc.

The QAS Assistant Manager is responsible:

<ul>
	<li>Team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.</li>
	<li>Maintaining and documents quality audit initiative to ensure that all SLA's have high quality.</li>
	<li>Establishing, implementing, and maintaining the Critical Control Points Database.</li>
	<li>Preparing different reports in line with company objectives, including Daily Quality Score report, Performance Improvement Initiative report, and Monthly QA report.</li>
	<li>Conducting meetings with other departments to formulate improvement activities for quality issue reduction.</li>
	<li>Managing the operation of the document control in the assigned department to ensure that all users have the latest revision of appropriate documentation promptly.</li>
	<li>Implementing and reinforcing employees to comply company's policies.</li>
	<li>Identifying processes, situations, etc., where an organization meets requirements and identifies opportunities for improvements. For example, to develop new ideas to improve overall quality in the process.</li>
	<li>Maintaining an objective state of mind and appropriate level of professional skepticism and perform all work with due care.</li>
	<li>Verifying and documenting evidence of compliance and non-compliance, submit comprehensive reports on audit findings, and communicate on a timely basis.</li>
</ul>

Quality Assurance Assistant Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

Front Desk &amp; Member Experience

<ul>
	<li>Greet all members and guests warmly and professionally</li>
	<li>Handle member check-ins, court bookings, and walk-in inquiries</li>
	<li>Manage daily attendance logs and booking schedules</li>
	<li>Assist new members with onboarding and basic facility orientation</li>
	<li>Respond to basic questions about programs, schedules, and promotions</li>
	<li>Ensure reception area is clean, organized, and presentable at all times</li>
</ul>

Sales &amp; Booking Support

<ul>
	<li>Assist in promoting club programs, classes, events, and memberships</li>
	<li>Upsell packages, merchandise, and coaching sessions when applicable</li>
	<li>Handle payment collection and issue official receipts</li>
	<li>Support promotions, referral programs, and event registrations</li>
</ul>

Administrative &amp; Operations Support

<ul>
	<li>Maintain accurate records of bookings, payments, and member information</li>
	<li>Coordinate with coaches and operations staff regarding schedules</li>
	<li>Report incidents, member feedback, and facility concerns to management</li>
	<li>Assist with inventory tracking for merchandise and supplies</li>
	<li>Support basic reporting (daily sales, attendance, incident logs)</li>
</ul>

Community &amp; Events Support

<ul>
	<li>Help facilitate tournaments, leagues, and social events</li>
	<li>Assist with event registrations and crowd flow during busy periods</li>
	<li>Encourage positive community interactions among members</li>
	<li>Support social media content capture when needed (photos, short videos)</li>
</ul>

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