Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters


Our Core Values:


Genuine and Respectful
Pride in Everything We Do
Excellence through Innovation
Obsessed with Customer Success



Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

PSB Technology Services, Inc.

<ul>
	<li>Support the design and development of mechanical and hardware products</li>
	<li>Create and revise 2D/3D CAD models, technical drawings, and specifications</li>
	<li>Assist with product testing and validation</li>
	<li>Apply basic Design for Manufacturability (DFM) and Design for Assembly (DFA) principles</li>
	<li>Support material selection and evaluate manufacturing processes</li>
	<li>Identify and help resolve design, quality, and manufacturing issues</li>
	<li>Collaborate with cross-functional teams, suppliers, and manufacturing partners</li>
	<li>Create and maintain engineering documentation, including BOMs and test reports</li>
	<li>Support tooling, sampling, and production readiness activities</li>
	<li>Review CAD files and engineering drawings for accuracy, completeness, and compliance with company standards.</li>
	<li>Perform detailed proof of checks of CAD drawings and models to verify dimensional accuracy and tolerances prior to tooling release, identifying discrepancies, and coordinating corrections with design engineers.</li>
</ul>

Mechanical Engineer

Monde Nissin Corporation has been giving Filipino consumers quality products and service for the past 45 years. The company has consistently been among the top corporations in the Philippines and is considered as one of the industry leaders in both noodles and biscuits product categories with well-loved Filipino brands such as Lucky Me! Instant Noodles, Nissin Wafer, Nissin Butter Coconut, Eggnog, Skyflakes and the like.

Monde Nissin's subsidiaries include Monde M.Y. San, manufacturer of iconic biscuit brands SkyFlakes and Fita; Monde Nissin Thailand; Monde Nissin Singapore, and Monde Nissin Australia, comprising the businesses Black Swan, Nudie, and Menora Foods.  

Get to know us more! Visit our website at www.mondenissin.com

Monde Nissin Corporation

The Key Accounts Specialist serves as the primary business partner of assigned key supermarket accounts, driving sales growth and strengthening customer relationships. The role develops and implements business plans, trade programs, and merchandising strategies to achieve shared business objectives while ensuring product availability, visibility, profitability, and operational excellence.

Key Responsibilities

<ul>
	<li>Develop, implement, and review annual business plans with key accounts to achieve sales, profitability, and growth targets.</li>
	<li>Analyze market trends, shopper insights, competitor activities, and account performance to identify business opportunities and recommend actionable strategies.</li>
	<li>Plan, execute, and evaluate trade promotions, merchandising programs, and new product launches to maximize brand visibility and sales performance.</li>
	<li>Ensure effective inventory management, category management, pricing compliance, product availability, and execution standards across assigned accounts.</li>
	<li>Maintain strong customer relationships, manage account concerns, monitor receivables and operational expenses, and submit accurate reports on a timely basis.</li>
</ul>

Key Accounts Specialist


Satellite Office is a leading offshore staffing and outsourcing partner that helps businesses build high-performing full-time teams in the Philippines. We work with global companies to create dedicated offshore teams that operate as a true extension of their business — giving clients full control, transparent pricing, flexible scaling, and access to exceptional talent backed by premium operational support.

 

Our services support a wide range of business functions, including customer experience and support, software and development teams, finance and back-office operations, digital marketing, creative services, and other specialist roles across growing industries. Through our people-first approach, we focus on building teams that stay, grow, and deliver long-term value for the businesses they support.

 

At Satellite Office, employee experience is at the heart of everything we do. We are committed to creating an environment where people can build meaningful careers while maintaining balance, wellbeing, and personal growth.

 

Our employees enjoy competitive compensation and benefits, ongoing learning and development opportunities, modern workplaces, and a culture that values collaboration, trust, and flexibility. We believe great teams are built by investing in people and creating a workplace where individuals feel supported to thrive both professionally and personally.

 

As a certified Great Place to Work and one of the leading offshore employers in the Philippines, Satellite Office continues to attract talented professionals who want to work with global brands, develop their careers, and be part of a company that values performance, culture, and long-term success. Through our strategic growth partnership model, employees work directly with international clients, integrate into global teams from day one, and contribute to meaningful business outcomes in a dynamic and future-focused work environment.

Satellite Office 

<h2>About the role</h2>

We're seeking an experienced Customer Success Manager to join the organization. The organization is enterprise software for sales performance and employee engagement. Companies use our platform to recognise achievements, run competitions, track goals, and give teams real-time visibility into performance, driving productivity and revenue. 

 

<h2>Objectives of the role</h2>

● Manage and grow relationships with a portfolio of customers, acting as their primary point of contact

● Engage proactively to understand each customer's goals and challenges, and build clear, measurable success plans

● Ensure high retention, renewal, and satisfaction levels across the full customer lifecycle

● Monitor customer health metrics, track success KPIs, and report customer outcomes to leadership

● Identify churn risk early and lead recovery plans; identify and progress expansion and upsell opportunities

● Maintain complete, accurate customer and renewal data in HubSpot

● Advocate for the customer inside and provide structured product feedback to the team

<h2>Your tasks</h2>

● Onboard new customers: configure their account, run training, and drive successful adoption

● Conduct regular check-ins, account reviews, and quarterly business reviews (QBRs) via zoom to assess progress and plan next steps

● Own renewals and maintain accurate renewal forecasts

● Identify upselling and cross-selling opportunities, partnering with Sales to grow accounts

● Manage customer inquiries and tickets in HubSpot Service Hub, meeting SLA targets

● Log all communication, risks, actions, and renewal activity in HubSpot, and use that data to prioritise outreach

● Serve as the liaison between customers and internal teams (Product, Sales, Support), and manage escalations to fast resolution

<h2>Required skills and qualifications</h2>

● 3+ years of experience as a Customer Success Manager, Account Manager, or in a customer success / client success role

● Demonstrated responsibility for customer retention and renewals

● Hands-on experience with HubSpot, or another major CRM, with the ability to get up to speed on HubSpot quickly

● Ability to manage multiple accounts at different lifecycle stages, and to analyse customer data and usage trends to spot risk early

● Strong interpersonal and communication skills in written and spoken English, and confidence running customer meetings over video/zoom

● Excellent problem-solving with a proactive, customer-focused mindset, you go to customers before they come to you

● Strong organisational and time-management skills

● Available to work Australian business hours from the Philippines

<h2>Preferred skills and qualifications</h2>

● Experience in software, SaaS, or technology (helpful, but not required)

● Experience with a customer success platform or support platform

● Experience with Gong or Microsoft Teams

● Customer onboarding or implementation experience

● Experience managing customers in Australia, North America, or the United Kingdom

● Familiarity with HubSpot and Salesforce (a common customer integration)

 

<h2> </h2>

<h2>What company offers</h2>

● Competitive salary, paid time off, and a reliable Monday - Friday schedule

● Direct involvement with an international enterprise software business and customers across several countries

● Exposure to HubSpot and modern customer-success technology

● Real opportunities for increased responsibility and career progression

● A collaborative, fast-paced, high-performance culture focused on innovation, transparency, and continuous learning. Where your work has a visible impact:

Customer Success Manager | Onsite

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li>Sort, deliver and pick up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the public</li>
	<li>Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.</li>
	<li>Always attend to customer need in a professional, friendly and courteous manner.</li>
	<li>Electronically Record via a scanner (or manually if required) all shipment process activities</li>
	<li>Ensure safe handling, security, and integrity of all shipments while in transit</li>
	<li>To be able to communicate with Dispatch / CS when customer needs changes and uses initiative to meet customer need</li>
	<li>Ensure all cash transactions resulting from the delivery or collection of shipments</li>
	<li>Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle</li>
	<li>Ensure the maintenance of allocated vehicle</li>
</ul>

Customer Service

Driving Skills

Courier

Guangzhou StarsPulse Co., Ltd. was founded in 2015 with the mission of becoming a globally leading health technology company. Since its inception, the company has been committed to making life better through technology, adhering to a multi-brand, technology-driven, and globally oriented development strategy. It provides users with professional oral health products and services, while continuously expanding into new health sectors by making medical technologies and products more consumer-friendly and home-use oriented.

Today, the company holds over 700 patents, employs more than 1,200 people, and generates annual revenue in the billions of RMB. In 2022, it was recognized as a "Unicorn" innovation enterprise in Guangzhou.

Brand Strategy: 1+N:

"usmile" is the core brand in the oral health sector, consistently delivering benchmark products with outstanding sales performance and market reputation.

The company has also launched several other brands—including XiaoMaoAnNi, Amao, Xinyan, and Qintian—across categories such as medical aesthetics, scalp health, and home healthcare, forming a "1+N" brand portfolio. To date, our products have reached more than 30 countries and regions worldwide.

Product Philosophy: Technology-Driven:

Since day one, usmile has upheld a "technology-first" product philosophy, with increasing annual investment in R&D. The company has established multiple industry-leading laboratories covering efficacy testing, in-vitro testing, raw materials and formulations, and smart hardware. It also maintains close partnerships with medical institutions and professionals across various fields to develop medically proven, evidence-based products.

In 2019, the company was certified as a National High-Tech Enterprise by the Guangdong Provincial Government, and in 2023, it was designated as a Guangzhou Municipal Industrial Design Center.

Culture & Values: User-Centric:

Guided by the core values of "user-centricity, continuous entrepreneurship, and transparent trust," the team remains focused on user needs, constantly striving for higher goals, seizing opportunities, embracing change, and delivering comprehensive, high-quality products and services to consumers.

Guangzhou StarsPulse Co., Ltd.

<ul>
	<li>Manage the daily operations of usmile Philippines’ official Facebook, TikTok, and Instagram pages.</li>
	<li>Focus primarily on social media copywriting, including brand posts, product selling-point copy, campaign content, short-form video scripts, and advertising copy.</li>
	<li>Develop content topics and publishing plans based on the brand’s positioning, product features, and relevant local trends in the Philippines.</li>
	<li>Coordinate with the photographer in producing short-form videos and branded content. When necessary, support content production through occasional on-camera appearances, product demonstrations, voice-over presentations, or lifestyle scenes.</li>
	<li>Coordinate the production and publication of photos, videos, and other social media materials, ensuring that all content is consistent with the brand’s tone and identity.</li>
	<li>Manage comments and direct messages, respond to customer inquiries promptly, and improve audience engagement.</li>
	<li>Monitor platform performance, including reach, engagement rate, follower growth, and content conversion, and provide regular recommendations for improvement.</li>
	<li>Support livestream campaigns, influencer collaborations, PR activities, and e-commerce promotions through relevant social media content.</li>
</ul>

Social Media Specialist

Golden Fresh Farming Inc. is a fast-growing modern farming & agri-tech company transforming how fresh produce is grown, moved, and sold in the Philippines.

Golden Fresh Farming Inc.

About the Role

We are looking for an experienced Greenhouse Horticulturist / Crop Production Specialist to support our controlled-environment farming operations and partner farms. This role combines horticulture, agronomy, and data analysis to improve crop yield, quality, and post-harvest performance.

You will be responsible for field data collection, crop performance analysis, and supporting production optimization initiatives.

Key Responsibilities

<ul>
	<li>Conduct farm visits and build strong relationships with partner farms</li>
	<li>Collect and analyze agronomic and crop production data</li>
	<li>Maintain and improve farm records for forecasting and planning</li>
	<li>Develop crop calendars, succession plans, and yield projections</li>
	<li>Monitor crop performance in greenhouse and controlled-environment systems</li>
	<li>Research crop varieties and assess performance in production settings</li>
	<li>Support post-harvest handling, storage, and quality improvement studies</li>
	<li>Collaborate with production, packaging, and dispatch teams</li>
	<li>Translate field data into actionable insights for farm optimization</li>
</ul>

Horticulturist | Greenhouse & Farm Operations

Emerson is a global leader in automation technology and software. We help customers in critical industries, like energy, chemicals, power and renewables, life sciences, and factory automation, operate more sustainably while improving productivity, energy security, and reliability.

At Emerson, you'll join a talented, dedicated team of motivated professionals who share a collective passion for progress and excellence. We offer equitable opportunities, celebrate diversity, and confidently embrace challenges to make a global impact.

Put your passion into action. Find a career path that matches your aspirations, and we'll provide the tools and resources to help you every step of the way.

Emerson Electric (Asia) Limited

In This Role, Your Responsibilities Will Be:

Collect and consolidate data from both internal and external sources, coordinating with relevant stakeholders to obtain necessary inputs for report generation. 

Conceptualizes and develop business reporting tools for Supply Chain and S&amp;OP strategies (usage of complex formula, macro).

Conduct regular reviews of item forecasts, safety stock levels, ABC and SLD code classifications, and stocking indicators to ensure accuracy and alignment with business requirements. 

Gather and analyze stakeholder requirements, providing actionable recommendations and driving continuous improvement initiatives based on customer needs. 

Collaborate cross-functionally with departments such as Product Marketing, Sales, Finance, and Customer Service to obtain critical commercial data (e.g., MOQ, ADU, Inventory Code Classifications). 

Maintain and monitor business systems and applications by validating data accuracy, tracking changes, and ensuring overall data integrity.

Planning Analyst

There’s More to LBC than Just Moving Boxes: LBC EXPRESS CAREERS

Here at LBC, it's not just about moving boxes, we expand our capabilities and engage in various activities. In LBC, we follow a Talent Management framework revolving around career development and succession planning, training, rewards and recognition and a fun, healthy and safe workplace.

We reward the Best of the Best through our prestigious Annual LBC Global Movers Awards. We promote engagement and wellness through our "EnJOY" programs. EnJOY is a play of words using Engagement and Joy, which aims to keep our employees engaged on the following facets: Me, Health, Family, and Money. We also have livelihood sessions for dependents to further aid in augmenting the household income of our employees.

We put our employees' health and safety first! LBC has strict safety protocols in place, acrylic sheets in branches, foot baths, disinfection stations, UV and HEPA filters in our big facilities... you name it to keep everyone safe. LBC is recognized as one of the few companies in the Philippines who provided COVID-19 vaccinations and boosters to their employees.

LBC cares not only for its employees but also its community. Through the LBC Foundation, we work to make a real difference in the lives of Filipinos by linking and bridging them to resources that will empower underserved communities across the country. The LBC Foundation has four main advocacies: education, environmental sustainability, community development and disaster relief. A huge part of the Foundation amplifies its mission through education by serving thousands of people, especially the young in marginalized and underprivileged communities to help foster learning, assist through scholarships and aid in the community development. The Foundation also extends to other projects by helping with environmental stewardship through tree planting and community clean-up drives. For calamities and even in the recent pandemic, the LBC Foundation is also there, helping in disaster relief, donations and ensuring upskilling and livelihood to communities needing aid, urgent assistance and even sustainability.

Through LBC Express job hiring, we help turn ambitions into reality.

LBC Express, Inc.

<ul>
	<li>The Delivery Associate-(Elite) handles daily deliveries for DC Hubs and Teams. They ensure shipments are zoned, validated, and delivered on time as required.
	Working Conditions:
	</li>
	<li>Must be willing to work outside the office.</li>
	<li>Must be willing to travel</li>
	<li>Must be willing to be assigned in any hubs or distribution center nationwide.</li>
</ul>

LBC Delivery Rider

<ul>
	<li>The Account Executive will be responsible for driving sales growth by developing new clients and strengthening relationships with existing ones. Will act as the primary point of contact for key accounts and ensure high levels of customer satisfaction.</li>
</ul>

Responsibilities:

<ul>
	<li>Execute sales activities including prospecting and client presentations.</li>
	<li>Prepare and negotiate proposals and contracts.</li>
	<li>Collaborate with internal teams to resolve client issues promptly.</li>
	<li>Monitor account performance and conduct regular reviews.</li>
</ul>

Account Executive

About the Role:

As a Business Development and Retail Sales Planner, you’ll serve as the control tower for our retail inventory—analyzing real-time data from 60+ merchandisers to ensure the right products are delivered to the right stores, at the right time. You’ll work cross-functionally with Sales, Logistics, and Agronomy teams to drive sell-through, reduce waste, and support store expansion across the country.

Key Responsibilities:

Translate store-level data into product allocations by SKU/store

Coordinate with merchandisers, buyers, and logistics teams

Conduct regular store visits to validate data and improve displays

Build and maintain sales tools, trackers, and dashboards

Analyze sales trends to forecast demand and support harvesting plans

Represent the company in meetings, trade events, and retail negotiations

Support new retail channel development and expansion efforts

KPIs You'll Influence:

Sell-through Rate | Waste % | On-Shelf Availability

Days of Supply | Forecast Accuracy | Channel &amp; Store Growth

Retail Business Development & Sales Planner

Amare Group is a builder of consumer brands designed for the Philippine market.

We focus on creating products that solve real problems and work as intended in real conditions. Every brand we build is grounded in clarity, discipline, and respect for the customer.

We don’t rely on hype or shortcuts. We rely on execution, accountability, and consistency. 

Amare Group Inc.

Duties &amp; Responsibilities

The Admin Assistant keeps the Cebu office running and owns the physical, recurring, and administrative work that currently has no owner. The first 90 days are dominated by clearing the statutory sales invoice backlog. After that, the role settles into office administration, petty cash, filing, and recurring manual data work.

Statutory receipt printing and filing (core, and the dominant workload for the first 90 days)

<ul>
	<li>Operate the dot matrix printers to print the backlog of BIR pre-numbered sales invoices on continuous form stock, and keep current-month issuance printed on an ongoing basis.</li>
	<li>Burst, separate, and sort printed forms into correct sequence.</li>
	<li>File all printed sales invoices in the physical filing system at the Cebu office, in sequence and retrievable on request.</li>
	<li>Track spoiled, misprinted, and voided forms accurately, and account for every serial number in the series. No form is discarded without being logged.</li>
	<li>Monitor form stock levels and flag reorder needs ahead of running out.</li>
	<li>Maintain a daily print log covering serial range printed, count, spoiled forms, and any issues encountered.</li>
</ul>

Office administration

<ul>
	<li>Hold and reconcile the office petty cash float for office-level expenses (cleaning, pantry, water, general maintenance, supplies), and submit liquidation with complete receipts on the agreed cadence.</li>
	<li>Keep the office stocked. Supplies, pantry, and cleaning materials should never run out.</li>
	<li>Book and supervise cleaners, and own general office cleanliness and orderliness.</li>
	<li>Maintain the general, non-financial physical and digital filing system for the Cebu office.</li>
	<li>Receive and route deliveries, couriers, and physical documents.</li>
</ul>

Recurring manual data work

<ul>
	<li>Perform the daily marketplace data pull. Export the required files from Shopee, Lazada, and TikTok Shop seller centers, upload them to the designated Drive folders using the exact naming convention, and confirm the pipeline ingested them successfully.</li>
	<li>Perform other recurring manual data-entry and file-handling tasks as assigned.</li>
	<li>Escalate immediately when an export fails, a file looks wrong, or ingestion does not confirm. Do not silently skip a day.</li>
</ul>

Founder and team support

<ul>
	<li>Handle ad-hoc administrative tasks requested by the founder, and report back on completion.</li>
	<li>Support the accounting, live selling, and Cebu operations staff with administrative tasks, with the founder's approval.</li>
</ul>

Clerical Skills

Attention to Detail

Data Encoding / Data Entry

Computer Literacy / Basic Computer Skills

Admin Assistant

Duties &amp; Responsibilities

Conduct daily live selling sessions across platforms (Meta pages, Shopee Live, TikTok Shop)

Present products engagingly — demonstrate usage, explain benefits, answer viewer questions in real-time

Drive sales conversions during live sessions through product knowledge and audience rapport

Follow product messaging and promotional guidelines provided by the marketing team

Coordinate with marketing on daily featured products, bundles, promotions, and talking points

Maintain the live selling room — product displays, lighting, camera setup

Track and report daily live selling metrics (viewers, peak concurrent, engagement, orders generated)

Participate in content creation outside of live sessions as needed (short-form video, product demos)

Follow SOPs provided by the Lead Live Seller

Training &amp; Nesting Period

● 5 days of training (product knowledge, platform tools, messaging guidelines, camera/presentation basics)

● Must pass the final assessment for product knowledge training with a score of at least 80%.

● 10 days of nesting — going live under the supervision of the Lead Live Seller

● Performance during nesting to be assessed before full independent scheduling begins

Bonus Structure

Commission up to 30% , tied to live selling performance (orders generated, GMV contribution). Exact structure TBD — likely tiered based on daily/weekly sales targets.

Probationary KPIs

KPI 1: Live Streaming Hours per Week

- Target:

- Part-Time: 100% Delivery on Committed Scheduled Days/Hours

- Includes schedule adherence — sessions must start at published times

- Remaining on-site hours are for prep, content creation, product study, and reporting

KPI 2: Engagement Rate

- Formula: (Comments + Reactions + Product Inquiries) / Unique Viewers × 100

- Target: ≥5% (may increase as we gather data and establish baselines)

- Measures host quality — the ability to create real interaction, not just broadcast

KPI 3: Orders per Live Hour (to be added after baseline period)

- Will be introduced once the sales mechanism is defined (dedicated purchase page,

Messenger agents closing from live, direct platform checkout, or a combination)

- Candidate should understand from Day 1 that a commercial KPI will be layered in — live selling is ultimately a sales role

Social Media Management

Communication Skills

Speaking

Selling

Persuasion

Live Seller

Marketplace &amp; Customer Support

● Answer customer messages and inquiries across Lazada, Shopee, and TikTok Shop once active. 
● Handle customer queries regarding:

○ Order status and updates

○ Missing or incorrect orders

○ Logistics and delivery concerns

○ Returns and refunds

○ Other marketplace-related concerns

● Provide appropriate solutions to customer concerns while following company policies and marketplace guidelines.

● Make appropriate decisions and take action on customer and operational concerns within the assigned authority, rather than escalating every issue unnecessarily.

● Escalate only matters that require management approval or fall outside established guidelines.

Order Processing &amp; Fulfillment

● Prepare daily pick-and-pack lists based on confirmed orders.

● Print waybills and ensure they are correctly matched to the corresponding orders.

● Process waybills and orders across marketplace and logistics partners, including:

○ J&amp;T

○ GOGO

○ LBC

○ Ninja Van

○ Lalamove

● Handle Lalamove orders, including coordinating pickup, monitoring delivery status, and addressing delivery-related concerns.

● Sort orders by platform (Lazada, Shopee, TikTok Shop) and by product for efficient ulfillment.

● Coordinate with the packing and warehouse teams to ensure orders are prepared and dispatched on time.

● Monitor order statuses and proactively address delays, failed deliveries, or other fulfillment issues.

Marketplace Claims &amp; Disputes

● File and manage disputes/claims for eligible marketplace orders.

● Submit the required documentation, evidence, and information needed to support claims.

● Monitor the status of filed disputes and follow up until resolution.

● Ensure claims are filed within the required marketplace timelines.

● Maintain proper records of disputes, outcomes, and any required follow-up actions.

Returns &amp; Refunds

● Handle customer inquiries and concerns regarding returns and refunds.

● Review the circumstances of return/refund requests and determine the appropriate action based on company policy and marketplace rules.

● Coordinate with the warehouse or fulfillment team when returned products need to be checked or validated.

● Process or escalate refund and return cases when necessary.

● Monitor unresolved return and refund cases until completion.

Inventory &amp; Marketplace Management

● Assist in updating stock availability and product listings when needed.

● Monitor marketplace inventory and flag potential stock discrepancies.

● Maintain accurate and organized order and inventory records.

● Assist in identifying recurring marketplace issues that may affect fulfillment or customer experience.

Reporting &amp; Documentation

● Assist in generating simple reports related to:

○ Marketplace orders

○ Returns and refunds

○ Claims and disputes

○ Customer concerns

○ Delivery issues

● Maintain accurate documentation of marketplace transactions and customer cases.

● Report recurring issues or operational concerns to the appropriate team or manager.

Sales and Marketing Knowledge

Marketplace Assistant

Get Hooked 360 is a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life.

Our mission is to empower brands to succeed through practical, flexible, and efficient use of digital that transforms brand awareness to brand advocacy.

We offer end-to-end digital marketing tools and solutions to suit business needs. Strategy, creatives, media, community management and technology are developed in-house allowing us to offer our services with better flexibility, competitiveness and customization.

Why Work With Us?

Our strength lies in years of experience in corporate marketing, creative servicing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, digital tools, and channel to strengthen your digital presence and get to your target market.

Be Part Of Our Team

Get Hooked 360 strives to nurture a healthy and supportive work environment where everyone can thrive, enjoy rewarding personal relationships and work according to their abilities.

Redefining the working environment of an agency, we believe that the role of both the management and its employees working together results in not only productive business outcomes but also relationships where the overall wellbeing of everyone is valued and encouraged.

We value malasakit and we have a heart for our customers and our people.

We believe that when we take care of our people, our people naturally takes care of our organization.

We love life within and beyond work.

Get Hooked 360, Inc.

The General Accounting Analyst is responsible for the day-to-day support in operation and maintenance of the organization’s financial records (general ledger). S/He is accountable for creating journal entries and assembling supporting documentation, as well as for tracking the contents of accounts. S/He primarily provides support for Accounts Payable, Purchasing, Accounts Receivable, and other responsibilities.

Summary

<ul>
	<li>Prepare monthly journal entries and adjustments, including supporting documentation and appropriate descriptions</li>
	<li>Ensure the balance sheet accounts are properly reconciled to supporting documentation</li>
	<li>Ensure on-time filing and submission of BIR Tax payments which includes withholding taxes, VAT and income taxes</li>
	<li>Performs timely recording and maintenance of BIR applications: Alphalist Data Entry and VAT relief</li>
	<li>Prepares and validates e-submission reports monthly</li>
	<li>Processing of requests for payment.</li>
	<li>Prepares Check and secures releasing</li>
	<li>Filing of documents</li>
	<li>On-time filing and submission of statutory reports to avoid penalty, interest and surcharges</li>
	<li>Maintaining accurate records and analysis of Quickbooks accounts</li>
	<li>Liaising with both internal and external parties to ensure proper documentation of each financial accounts</li>
</ul>

General Accounting Analyst

The BTL &amp; Activation Specialist supports the sourcing, costing, and execution of BTL activations, events, and other on-ground marketing activities.

The role focuses on identifying, evaluating, and managing reliable suppliers, production partners, venues, manpower providers, fabricators, and other service providers needed for successful campaign execution. The position works closely with Account Management, Creative, Finance, and Operations to translate campaign requirements into practical and cost-effective solutions.

Summary

Supplier &amp; Partner Management

<ul>
	<li>Source, evaluate, and manage reliable suppliers and production partners for BTL and on-ground activations.</li>
	<li>Build and maintain a supplier database and strong vendor relationships.</li>
	<li>Assess supplier capabilities, pricing, quality, reliability, and capacity.</li>
	<li>Monitor supplier performance and negotiate competitive rates, payment terms, and other commercial conditions.</li>
</ul>

BTL &amp; Activation Sourcing &amp; Costing

<ul>
	<li>Source suppliers, venues, manpower, and production solutions based on campaign requirements and client briefs.</li>
	<li>Support sourcing for brand activations, roadshows, mall/retail activations, trade events, sampling, product launches, exhibitions/booths, pop-ups, experiential marketing, POSM, logistics, and production.</li>
	<li>Scout and recommend suitable suppliers, venues, fabricators, and manpower providers.</li>
	<li>Request, compare, and analyze supplier quotations and prepare cost estimates.</li>
	<li>Support proposal and budget development with Account Management and Operations.</li>
	<li>Identify cost-saving opportunities while maintaining quality and campaign requirements.</li>
	<li>Provide cost comparisons, recommendations, and identify potential risks or hidden costs.</li>
	<li>Help monitor project costs against approved budgets.</li>
</ul>

Activation &amp; Production Execution

<ul>
	<li>Coordinate with suppliers and internal teams from pre-production to project completion.</li>
	<li>Ensure suppliers understand project requirements, timelines, quality standards, and deliverables.</li>
	<li>Coordinate production schedules, installations, dismantling, logistics, and other pre-production requirements.</li>
	<li>Support site visits, supplier meetings, and on-ground execution when needed.</li>
	<li>Help ensure campaign materials, equipment, and manpower are ready for execution.</li>
</ul>

Procurement, Documentation &amp; Compliance

<ul>
	<li>Follow company procurement, production, and financial policies and procedures.</li>
	<li>Manage supplier-related documentation, including quotations, canvass documents, POs, contracts, delivery documents, and other records.</li>
	<li>Maintain accurate and updated supplier and pricing databases.</li>
	<li>Coordinate with Finance on billing, invoices, payments, and supporting documents.</li>
	<li>Ensure documentation is complete and properly filed for audit and BIR requirements.</li>
	<li>Understand campaign objectives, requirements, and commercial considerations.</li>
	<li>Work closely with Account Management, Creative, Operations, and Finance to deliver project requirements.</li>
	<li>Provide recommendations on suppliers, production methods, materials, timelines, and costs.</li>
	<li>Support campaign planning, supplier briefings, production meetings, and post-project evaluations.</li>
	<li>Help develop supplier packages, production standards, and cost benchmarks.</li>
	<li>Ensure suppliers and production partners meet agreed commercial, quality, safety, and ethical standards.</li>
	<li>Maintain professional and transparent supplier relationships.</li>
	<li>Ensure fair and compliant supplier selection and negotiation processes.</li>
	<li>Escalate supplier performance issues, commercial concerns, or potential conflicts of interest.</li>
	<li>Ensure suppliers are properly documented and paid according to agreed terms and company processes</li>
</ul>

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