Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.

Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.

We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

Remedy Skintech, Inc.

As our E-commerce Specialist, you are the architect of Remedy’s digital gateway. You will own the entire online customer journey—from the first click on a campaign to the post-treatment follow-up email. You will bridge the gap between our world-class clinical services and a seamless, high-performance digital experience.

Your goal is simple but ambitious: Make the Remedy online journey as premium and effective as our in-clinic treatments.

Duties and Responsibilities:

<ul>
	<li>Full-Funnel Ownership: You will manage the end-to-end e-commerce experience on Remedy website, ensuring that Shopify (for products/treatments) and Zenoti (for bookings) work in perfect harmony to drive revenue.</li>
	<li>Channel Development: Develop and launch new channels such as TikTok shop</li>
	<li>Conversion Rate Optimization (CRO): You won't just look at traffic; you’ll obsess over why users aren’t converting. You will constantly A/B test landing pages, checkout flows, and site speed.</li>
	<li>Campaign Execution: You will work hand-in-hand with Marketing to launch promotions, new treatment categories, and product drops, ensuring the website is updated, functional, and optimized for peak performance.</li>
	<li>Post-Purchase Excellence: The journey doesn't end at "Checkout." You will build and manage automated email/SMS flows that nurture patients, handle follow-ups, and maximize Customer Lifetime Value (LTV).</li>
	<li>Performance Reporting: You will provide the leadership team with "High Agency" insights—don't just tell us the numbers; tell us what they mean and what we’re doing next to improve them.</li>
</ul>

E Commerce Specialist

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

As the E-commerce Account Officer, you will be responsible for managing our online presence on platforms like Shopee, Lazada, Zalora, and Shopify. You will work closely with the Marketing and Merchandising Planning and Control Department to ensure our online sales strategies align with overall business goals.

Key Responsibilities:

<ul>
	<li>Manage our online stores, ensuring they showcase our latest trends and collections perfectly.</li>
	<li>Optimize product listings across platforms with eye-catching titles and images.</li>
	<li>Work with the Marketing team to align online sales strategies with their campaigns.</li>
	<li>Collaborate with the Merchandising Planning and Control Department to keep our online and offline offerings in sync for a smooth shopping experience.</li>
	<li>Use data to uncover insights that drive online sales.</li>
	<li>Turn data into actionable plans, from adjusting promotions to refining product assortments.</li>
	<li>Provide exceptional customer service, turning every interaction into a positive experience.</li>
	<li>Listen to customers, solve their issues, and build long-lasting relationships.</li>
	<li>Work closely with teams like Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.</li>
	<li>Share knowledge and insights with the team to foster growth and learning.</li>
</ul>

E Commerce Account Officer

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

OUR VISION
To be the leading end-to-end omni-channel digital commerce solutions provider for brands across South-East Asia.

OUR MISSION
To help clients achieve exceptional growth and efficiency by combining leading insights, capabilities and technology with end-to-end suite of services across SEA.

Fun Fact:
The ‘infinity’ logo of Intrepid is the embodiment of our belief: the infinity itself stands for the endless opportunities of ecommerce in Southeast Asia; as a handshake motif, it signifies partnership; in its rich colors embed our omni-channel capabilities across all ecommerce platforms.

Intrepid Philippines Inc.

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada &amp; TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google &amp; Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a Performance Marketing Executive to be based in the Philippines, who can drive forward our marketing services as a critical part of Intrepid’s overall business. This person will own the relationships with a variety of our leading Brand partners, manage best-in-class digital marketing and execute campaigns that are aligned with our client’s objectives and help them seize the full potential of e-commerce-driven digital marketing. 

Marketing Services include paid performance marketing, e-commerce platform ads, and social commerce for our clients.

As a Performance Marketing Executive, you will take charge of 

<ul>
	<li>Setting up, managing, and optimizing campaigns to drive key KPI metrics across ecomm marketplaces (Shopee and Lazada), SEM (Google Shopping), and social media (Collaborative/CPAS).</li>
	<li>Work closely with client teams to develop marketing plans and KPIs, as well as ongoing reporting</li>
	<li>Manage revenue delivery and budget spending, including daily optimization and providing real-time targeting recommendations</li>
	<li>Create A/B testing frameworks and implementation to ensure consistent growth</li>
	<li>Manage Analytics and performance report sharing with clients, advising them on optimization potential and insights</li>
</ul>

Ecommerce Performance Marketing Executive

The Senior Graphic Design Officer is responsible for leading the visual execution of brand, marketing, and e-commerce initiatives across digital and physical touchpoints. This role oversees campaign design from concept to execution, ensures brand consistency, and collaborates closely with cross-functional teams including Marketing, E-commerce, Visual Merchandising, Production, and external suppliers. The position combines creative leadership, hands-on design work, and project coordination to deliver high-quality visual materials for both B2C and B2B needs.

Key Responsibilities

Campaign &amp; E-commerce Design

<ul>
	<li>Oversee e-commerce campaign layouts from moodboarding through final execution.</li>
	<li>Ensure accuracy, consistency, and quality across all campaign assets.</li>
	<li>Design and review marketplace wireframes, product postings, newsletters, and other e-commerce materials.</li>
	<li>Collaborate with Shopify developers to ensure website layouts and designs are accurately implemented using tools such as Figma.</li>
</ul>

Team Leadership &amp; Task Delegation

<ul>
	<li>Delegate graphic design tasks to the creative team and monitor progress to ensure deadlines and quality standards are met.</li>
	<li>Manage daily design requests from Marketing, Visual Merchandising, E-commerce, and other departments such as HR, Export, or Operations.</li>
</ul>

Marketing &amp; Branding Materials

<ul>
	<li>Create and oversee marketing materials for collection launches, including website wireframes/designs, social media posts and carousels, newsletters, stories, GIFs, and AI-assisted creative assets.</li>
	<li>Develop branding and promotional materials such as newsletters, static or carousel posts, GIFs, stories, and mall mileage assets (digital and offline).</li>
	<li>Utilize AI generation tools to support concept development, visual exploration, and content creation while maintaining brand consistency.</li>
</ul>

Visual Merchandising &amp; In-Store Graphics

<ul>
	<li>Support Visual Merchandising requirements by creating and overseeing in-store graphics, including shelf graphics, promo easels, standees, table graphics, window banners, window plotting, and store plotting.</li>
	<li>Ensure in-store visuals align with brand identity and campaign messaging.</li>
</ul>

Print &amp; Production Coordination

<ul>
	<li>Coordinate with suppliers and printers for all print jobs, from prototype and sample development to mass production.</li>
	<li>Create and oversee printed materials such as magazines, flyers, postcards, gift vouchers, and gift cards.</li>
	<li>Review proofs, manage timelines, and ensure quality control throughout the production process.</li>
</ul>

Photoshoot &amp; Content Production

<ul>
	<li>Assist the Production team during photoshoots.</li>
	<li>Create moodboards and shot lists for campaign photoshoots as needed, including AI-assisted visual references when appropriate.</li>
	<li>Provide on-site support and coordinate with photographers to ensure all required shots are captured.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with copywriters, marketing officers, marketing assistants, and other stakeholders to align visuals with messaging and campaign goals.</li>
	<li>Collaborate across departments to deliver creative solutions for both B2C and B2B materials.</li>
</ul>

Senior Graphic Design Officer

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada &amp; TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google &amp; Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a Senior Performance Marketing Executive to be based in the Philippines, who can drive forward our marketing services as a critical part of Intrepid’s overall business. This person will own the relationships with a variety of our leading Brand partners, manage best-in-class digital marketing and execute campaigns that are aligned with our client’s objectives and help them seize the full potential of e-commerce-driven digital marketing. Marketing Services include paid performance marketing, e-commerce platform ads, and social commerce for our clients.

As a Senior Performance Marketing Executive, you will take charge of 

<ul>
	<li>Setting up, managing, and optimizing campaigns to drive key KPI metrics across ecomm marketplaces (Shopee and Lazada), SEM (Google Shopping), and social media (Collaborative/CPAS).</li>
	<li>Work closely with client teams to develop marketing plans and KPIs, as well as ongoing reporting</li>
	<li>Manage revenue delivery and budget spending, including daily optimization and providing real-time targeting recommendations</li>
	<li>Create A/B testing frameworks and implementation to ensure consistent growth</li>
	<li>Manage Analytics and performance report sharing with clients, advising them on optimization potential and insights</li>
</ul>

Senior Ecommerce Performance Marketing Executive

Started in 2013, we are the first agency in the Philippines to provide sales and marketing outsourcing solutions through a fully-staffed, ready to dock sales and marketing organization. In less than 5 years, we have serviced some of the biggest brands in the country, such as adidas Philippines, Globe Telecom, Datu Puti, San Remo Pasta, Bridgestone, Meralco, and many more!

Check out more at:
https://www.youtube.com/watch?v=TzmRH_T4Tvs&t=7s

Blue Spark Solutions, Inc.

<ul>
	<li>Study design briefs and determine requirements for several internal and external needs such as Events &amp; Activations, Social Media, E-Commerce, etc.</li>
	<li>Conceptualize and Execute visuals based on requirement</li>
	<li>Be a model of our three core values: Excellence, Integrity, and Malasakit</li>
</ul>

2D 3D Graphic Designer | Events and Activations

Vision
To reach, inspire and uplift lives of every Filipino in the country by aiming to be the premier manufacturer and provider of a large variety of economical but high quality marketable food products and upholding the highest standards of a food manufacturing company striving to perpetuate continuous improvement.

Mission
Employees: Provide excellent working environment, nurturing their values, inspiring and enhancing each individual to be the best person they can be
Business Partners: Develop excellent mutual relationship with our suppliers and customers creating lasting value
Society: Uplift and enrich lives of Filipinos by providing them large selection of marketable, great-tasting and profitable food products
Portfolio: Constantly developing new food products that satisfy Filipino's needs, developing new trends and making an impact in the food industry
Productivity: To be an effective and efficient fast-moving organization
God: To inspire people to live closer and conscious with the words of God inside and outside the company

Doxo Ingredients, Inc.

<ul>
	<li>Analyze and track conversion, traffic and performance events</li>
	<li>Analyze and optimize online advertisements</li>
	<li>SEO and website optimization to improve visibility and performance</li>
	<li>Coordination with the E-Commerce team regarding system optimization, enhancements and other action items</li>
	<li>Performs other relevant tasks as assigned</li>
</ul>

Digital Marketing Analyst

Hempo Solutions Ltd is a European wellness products company operating across e-commerce, B2B manufacturing, and digital marketing. We work with both retail and business clients, managing online stores, content platforms, and product-related operations across multiple brands.

Our products are part of the daily routines of thousands of people around the world, helping them manage their wellbeing and improve their quality of life - and our goal is to expand that impact by reaching even more people who can benefit.

Hempo Solutions Ltd

Hempo Solutions Ltd is a European wellness company operating across e-commerce, B2B manufacturing, and digital marketing. We work with both retail and business clients, managing online stores, content platforms, and product-related operations across multiple brands.

Hempo Solutions

We are looking for a full-time remote Administrative Assistant to support daily operations, CRM, and marketing tasks. This is a long-term position with opportunities for career progression over time.

You don’t need to know everything in advance, but a good foundation is a plus. We will provide guidance and standard operating procedures. What matters is that you can learn quickly, adapt, and complete tasks with attention to detail.

What You’ll Do:

<ul>
	<li>Support daily operations across different parts of the business</li>
	<li>Communicate with customers and partners using digital tools and AI</li>
	<li>Update content and assist with website management</li>
	<li>Help manage e-commerce tasks, including orders and basic coordination</li>
	<li>Assist with marketing activities, including social media and email</li>
	<li>Handle general administrative and organizational tasks</li>
</ul>

What You Get:

<ul>
	<li>Good salary with increases depending on performance over time</li>
	<li>Stable, long-term position</li>
	<li>Structured tasks with clear processes, along with more independent work over time</li>
	<li>Practical experience across e-commerce, marketing, and real business workflows</li>
	<li>Opportunity to take on more responsibility as you improve</li>
</ul>

Apply by sending:

<ul>
	<li>Your CV</li>
	<li>A short introduction about yourself and any relevant experience</li>
</ul>

Sales and Marketing Knowledge

Operations Management

Attention to Detail

Research

Customer Service

Communication Skills

Data Management

Administrative Assistant, CRM, Marketing, SEO

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Own Category Growth, Optimize Performance, and Expand Market Dominance.

Hadley Designs is seeking an eCommerce Growth Manager to take full ownership of a multi-million dollar product category, with Amazon as the primary growth channel. This is a high-impact role for a results-driven e-commerce operator who thrives on ownership, accountability, and driving measurable growth through disciplined execution and data-backed decision-making.

While this role operates deeply within Amazon, we welcome candidates who have driven growth across e-commerce, DTC, or marketplace environments and are excited to apply that experience within a scaled Amazon ecosystem.

How You’ll Win at Hadley Designs:

We believe performance comes from strong systems executed consistently.

Every eCommerce Growth Manager is expected to progress through three stages:

<ol>
	<li>Learn the Playbook – Understand our category strategy, operating standards, and decision frameworks</li>
	<li>Apply the Playbook – Execute accurately and consistently to deliver predictable, scalable results</li>
	<li>Enhance the Playbook – Improve systems with new ideas and strategies after mastery is demonstrated</li>
</ol>

This order matters. We value innovation, but only when it is grounded in proven execution. Our playbook exists to help high performers win faster, create leverage, and scale impact — not slow them down.

Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

eCommerce Growth Manager

About the Role

The Audit Supervisor is pivotal in ensuring the organization's financial and operational processes' accuracy, compliance, and integrity. The Audit Supervisor oversees a team of auditors and conducts various audits to assess the effectiveness of internal controls, identify improvement areas, and mitigate risks. The incumbent is responsible for coordinating audit activities, conducting detailed examinations of financial records, implementing audit procedures, and providing actionable recommendations to enhance operational efficiency and financial accountability.

What You’ll Do:

<ol>
	<li>Auditing Campaign Proposals and Price Accuracy
	<ul style="list-style-type: disc;">
		<li>Conduct audits to verify the accuracy of campaign proposals with approved signatures.</li>
		<li>Ensure consistency and accuracy in voucher details, including claim periods, discount amounts, minimum basket prices (order value), and usage quantity limits for both e-commerce platforms and Seller Center.</li>
	</ul>
	</li>
	<li>Auditing Promotional Activities
	<ul style="list-style-type: disc;">
		<li>Audit vouchers, free shipping discounts, and gift-with-purchase promos across e-commerce platforms and Seller Center.</li>
		<li>Verify voucher claim periods, discount amounts, minimum basket prices (order value), and usage quantity limits.</li>
		<li>Review usage quantity limits for gift rule promos, product promos, and promo durations against established criteria.</li>
		<li>Validate minimum spend requirements and ensure compliance with promotional terms.</li>
	</ul>
	</li>
	<li>Product and Store Audits
	<ul style="list-style-type: disc;">
		<li>Conduct audits of online stores on Seller Center, including SKU management, product images, pricing accuracy, collection organization, and product descriptions.</li>
		<li>Harmonize system codes and provide additional instructions for auditing Shopify Global.</li>
	</ul>
	</li>
	<li>Financial Audits and Reporting
	<ul style="list-style-type: disc;">
		<li>Perform bank reconciliations.</li>
		<li>Audit weekly sales reports, credit notices, debit records, and bank statements for accuracy and completeness.</li>
	</ul>
	</li>
	<li>Operational Audits and Compliance
	<ul style="list-style-type: disc;">
		<li>Audit cash transactions, including cash sales deposit slips, official receipts, and sales invoices.</li>
		<li>Conduct physical store visits to ensure compliance with operational procedures and identify areas for improvement.</li>
		<li>Reconcile cash deposit slips with bank statements.</li>
		<li>Oversee petty cash fund replenishment and verify official receipts for purchases.</li>
	</ul>
	</li>
	<li>Regulatory Compliance and Documentation
	<ul style="list-style-type: disc;">
		<li>Prepare electronic sales reports for BIR submission and ensure compliance with tax regulations.</li>
		<li>Monitor manual invoice processes and ensure accuracy in financial documentation.</li>
		<li>Maintain records of gift certificate issuance and conduct audits of physical count deductions.</li>
		<li>Review out slips, transfer order slips, and return and receive vouchers from Warehouse 20 for accuracy and completeness.</li>
	</ul>
	</li>
</ol>

Audit Supervisor

Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District. 
 
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment. 
 
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle. 
 
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.

MCS Philippines

As our E-commerce Web Specialist, you’ll bring digital storefronts to life — refining every detail until it looks right, feels right, and works exactly as it should. You’ll transform designs into real, working pages. You’ll improve how products are seen, how promotions are experienced, and how users move through every click.

You’ll feel the pride of publishing work that goes live and instantly makes an impact. The satisfaction of knowing your precision improves both performance and experience. The confidence of owning the details that define quality.

This is where design meets execution. Where speed meets accuracy. Where consistency becomes excellence.

Purpose: Maintain and enhance website quality, usability, and front-end execution for e-commerce platforms.

Key Responsibilities

<ul>
	<li>Update and improve UI design and functionality across website pages.</li>
	<li>Execute marketing promotions such as product launches and offers on-site.</li>
	<li>Build and maintain web pages and templates based on approved designs.</li>
	<li>Ensure clean, optimized code and consistent user experience across devices.</li>
	<li>Analyze and resolve front-end issues and change requests.</li>
	<li>Optimize pages for speed, usability, and scalability.</li>
	<li>Collaborate with QA, Developers, UX, and Web Optimization teams.</li>
</ul>

Ecommerce Web Specialist

Streamlined Campaigns is a digital marketing & creative agency that helps brands to conceptualise, strategise, and create online campaigns.

Your Vision is our Mission.

Immediately capture your market’s attention and leave a lasting impression. Our Creative Services will ensure that your brand comes to life through engaging and distinctive creative executions. Help your brand stand out across multiple platforms to attract and retain customers.

Streamlined Campaigns

Design Execution

<ul>
	<li>Produce digital, print, and motion assets that align with campaign briefs and brand standards.</li>
	<li>Support in creating content for social media, e-commerce, and internal brand platforms.</li>
	<li>Apply AI tools to explore creative options, accelerate workflows, and enhance design output.</li>
</ul>

Collaboration &amp; Campaign Support

<ul>
	<li>Work with senior designers and other creatives to refine layouts, motion graphics, and video edits.</li>
	<li>Participate in brainstorming sessions, contributing fresh ideas and visual solutions.</li>
	<li>Support pitch materials, decks, and presentation design for client meetings.</li>
</ul>

Process &amp; Growth

<ul>
	<li>Maintain accuracy and consistency in file organization, brand assets, and project timelines.</li>
	<li>Stay updated on design trends, motion techniques, and AI-driven creative innovations.</li>
	<li>Participate in training, mentorship, and feedback sessions to build your skill set.</li>
</ul>

Junior Multimedia Designer

The Amazon of Electronics in the Philippines. An e-commerce pioneer. 

Kimstore takes pride in being one of the pioneers of e-commerce in the Philippines. Throughout the 19 years we’ve been in operations, we've challenged the status quo and redefined gadget shopping through the help of social media. Inspired by the numerous awards we have received from different award-giving bodies, we continue our mission to provide Filipinos the latest in mobile technology at its best prices.

Kimstore

Design &amp; Digital Execution

- Create social media graphics, promotional materials, and online ad creatives. 
- Design product visuals for e-commerce platforms, marketplaces, etc. 
- Resize and adapt campaign key visuals into multiple formats. 
- Design product banners and promotional graphics. 
- Provide layout designs for brochures, flyers, posters, and in-store materials. 
- Follow brand guidelines to ensure visual consistency. 
- Update visuals for seasonal campaigns and sale events. 
- Ensure product images meet marketplace standards.

 
Other Multimedia Outputs

 
Videography

- Does video editing for short-form content (Reels, TikTok, ads) 
- Create motion graphics and animated posts. 
- Create motion graphics and animated text overlays. 
- Edits marketing videos using relevant platforms. 
- Executes shoots and content creation that align with brand identity and campaign objectives. 
- Prepare/render video files in correct formats for digital platforms.

 
Photography

- Execute photoshoots (in-house or on-location) that align with brand identity and campaign objectives. 
- Take clear and well-composed product photos for e-commerce listings. 
- Set up lighting, backdrops, and shooting areas. 
- Perform basic photo retouching and color correction. 
- Ensure product images meet marketplace standards, terms and conditions (Shopee, Lazada, website, etc.).

 
Retail &amp; Event Coverage

- Document store openings, events, bazaars, and activations. 
- Capture behind-the-scenes content for social media. 
- Ensure timely turnaround of event photos for marketing use.

 
Team Collaboration

- Work closely with relevant teams for creative design requests. 
- Receive and implement revisions based on feedback. 
- Participate in brainstorming sessions for campaigns and promotions

 
File &amp; Asset Management

- Organize and properly label design files. 
- Ensure correct export formats for digital and print. 
- Maintain updated design templates and assets.

 
Equipment &amp; Asset Management

- Maintain and safeguard company photography/videography equipment. 
- Ensure proper storage and organization of raw and edited files. 
- Manage photo libraries and digital asset folders. 
- Report equipment issues immediately.

Multimedia Artist

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Description

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.

Responsibilities:

<ul>
	<li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li>
	<li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li>
	<li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li>
	<li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li>
	<li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li>
	<li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li>
	<li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li>
	<li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li>
	<li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li>
	<li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li>
</ul>

Requirements:

<ul>
	<li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li>
	<li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li>
	<li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li>
	<li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li>
	<li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li>
	<li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li>
	<li>Proficiency in using CRM systems and other customer service tools.</li>
	<li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li>
	<li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li>
	<li>Experience in process improvement and the ability to identify areas for operational efficiency.</li>
</ul>

Education and Experience:

<ul>
	<li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li>
</ul>

How to Apply:

<ul>
	<li>Please attach a resume when submitting your applicattion.</li>
	<li>Note that we will not review submissions without a resume.</li>
</ul>

Customer Service Representative

Key Responsibilities and job-related duties required to support business needs include but are not limited to:

 

 

Sales &amp; Revenue Performance

<ul>
	<li>Monitor and achieve monthly GMV and net sales targets per brand and per platform</li>
	<li>Track conversion rates, average order value (AOV), and units sold at the SKU level</li>
	<li>Execute pricing strategies in alignment with platform pricing guidelines and margin requirements</li>
	<li>Identify underperforming brands or categories and escalate with actionable recommendations</li>
</ul>

 

Platform Operations

<ul>
	<li>Maintain complete, accurate, and optimized product listings across Shopee, Lazada, and TikTok Shop (product names, images, keywords, content)</li>
	<li>Manage stock visibility, SKU availability flags, and coordinate internally on replenishment needs</li>
	<li>Oversee store health metrics including seller ratings, response rates, and dispute resolution</li>
	<li>Maintain accurate records in shared trackers and the SKU Masterlist</li>
	<li>Coordinate with in-house designers on creating assets for assigned stores</li>
</ul>

 

Campaign Execution

<ul>
	<li>Plan and execute platform campaigns (flash sales, vouchers, brand days, mega sales) aligned to the monthly campaign calendar</li>
	<li>Coordinate campaign mechanics, discount structures, and promotional assets with the E-Commerce Lead</li>
	<li>Monitor live campaign performance and flag issues or opportunities in real time for applicable stores</li>
	<li>Ensure timely submission of brand nominations, deal enrollments, and platform campaign requirements</li>
</ul>

 

Reporting &amp; Analytics

<ul>
	<li>Prepare weekly and monthly performance reports per brand and per platform</li>
	<li>Track KPIs including sessions, conversion rate, GMV, and ad spend efficiency</li>
	<li>Surface actionable insights from platform dashboards (Shopee Seller Centre, Lazada Seller Centre, TikTok Shop Seller) and contribute to team performance reviews</li>
	<li>Maintain accurate records in shared trackers and support the E-Commerce Lead in data gathering for overall data-driven decision making</li>
</ul>

 

Cross-functional Coordination

<ul>
	<li>Coordinate with the brand and creative team for content requirements and campaign materials</li>
	<li>Coordinate with platform account managers to maximize support, visibility, and promotional slots</li>
	<li>Collaborate with internal warehouse/operations teams to align operational concerns</li>
</ul>

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