Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Cortex Technologies Corporation is a wholly owned subsidiary of Concepcion Industrial Corporation, located in the Philippines. 

Cortex focuses on the design, development and commercialization of IOT solutions for the consumer and commercial/industrial sectors.

Cortex Technologies Corporation

The E-Commerce Marketing Specialist is responsible for driving online sales growth by planning, executing, and optimizing marketing campaigns across e-commerce platforms and digital channels. This role manages marketplace listings, ensures product content accuracy, and coordinates promotions to maximize visibility and conversion. The specialist analyzes sales and marketing data, monitors industry trends, and works closely with cross-functional teams to deliver campaigns that strengthen brand presence and achieve revenue targets. 
 
Duties and Responsibilities: 
• Assist in planning, launching, and optimizing paid media campaigns (Shopify, Lazada, Shopee and Tiktok Ads, etc.) 
• Monitor ad performance and assist in analyzing key metrics such as CTR, CPC, CPA, and ROAS 
• Help create campaign reports and actionable insights based on performance data 
• Manage and optimize product listings, ensuring accurate descriptions, pricing, images, and keywords for better visibility and conversion 
• Execute and monitor campaign performance and sales data, generating reports and recommending improvements 
• Support A/B testing initiatives for creatives, copy, and audiences 
• Coordinate with creatives team for ad materials needed (banners, videos, copies) 
• Conduct competitor research and identify trends in digital marketing 
• Contribute ideas for campaign improvement and audience engagement strategies 
• Conduct market and competitor research to identify trends, opportunities, and pricing strategies 
• Assist in managing digital assets, promotional materials, and brand consistency across all platforms. 
• Learn and use marketing tools like e-commerce ad dashboards etc. 
• Support Marketing Activities/ Programs/ Events 
• Support Admin Task (if needed) 
• Support Audit and Quality Checking (if needed)

Digital Marketing

Market Research

Content Marketing

E Commerce Marketing Specialist

Started in 2013, we are the first agency in the Philippines to provide sales and marketing outsourcing solutions through a fully-staffed, ready to dock sales and marketing organization. In less than 5 years, we have serviced some of the biggest brands in the country, such as adidas Philippines, Globe Telecom, Datu Puti, San Remo Pasta, Bridgestone, Meralco, and many more!

Check out more at:
https://www.youtube.com/watch?v=TzmRH_T4Tvs&t=7s

Blue Spark Solutions, Inc.

<ul>
	<li>Study design briefs and determine requirements for several internal and external needs such as Events &amp; Activations, Social Media, E-Commerce, etc.</li>
	<li>Conceptualize and Execute visuals based on requirement</li>
	<li>Be a model of our three core values: Excellence, Integrity, and Malasakit</li>
</ul>

2D 3D Graphic Designer | Events and Activations

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

Responsible for designing, developing, and maintaining our Shopify-based e-commerce website. You will collaborate closely with the marketing and design teams to ensure the website reflects our brand's image and provides an exceptional shopping experience for our customers.

Key Responsibilities:

<ol>
	<li>Website Development:

	<ul style="list-style-type: disc;">
		<li>Build and customize Shopify themes and templates to meet the company's design and functionality requirements.</li>
		<li>Implement responsive design principles to ensure the website is user-friendly, up-to-date in form and function, and uniform in look and operation on various devices and screen sizes.</li>
		<li>Research to stay up-to-date with the latest trends, technologies, and best practices in E-commerce and Web development through continuous learning and professional development</li>
	</ul>
	</li>
	<li>E-commerce Functionality:
	<ul style="list-style-type: disc;">
		<li>Set up and manage product catalogs, including product descriptions, images, prices, and variants.</li>
		<li>Implement and optimize e-commerce features like shopping carts, checkout processes, and payment gateways.</li>
		<li>Integrate third-party applications and plugins to enhance website functionality (e.g., inventory management, customer reviews, and email marketing).</li>
	</ul>
	</li>
	<li>Design Integration:
	<ul style="list-style-type: disc;">
		<li>Collaborate with the design team to ensure the website's appearance aligns with the company's brand guidelines.</li>
		<li>Implement and maintain visual elements, including images, graphics, and multimedia content.</li>
	</ul>
	</li>
	<li>Performance Optimization:
	<ul style="list-style-type: disc;">
		<li>Monitor website performance, identify bottlenecks, and implement solutions to improve loading times and overall performance.</li>
		<li>Implement SEO best practices to optimize the website for search engines.</li>
	</ul>
	</li>
	<li>Security and Maintenance:
	<ul style="list-style-type: disc;">
		<li>Ensure the website is secure and up-to-date by regularly applying patches and updates.</li>
		<li>Perform regular backups and disaster recovery planning.</li>
	</ul>
	</li>
	<li>Testing and Quality Assurance:
	<ul style="list-style-type: disc;">
		<li>Conduct thorough website testing to identify and resolve any bugs or issues.</li>
		<li>Perform cross-browser and cross-device testing to ensure compatibility.</li>
	</ul>
	</li>
	<li>Documentation:
	<ul style="list-style-type: disc;">
		<li>Maintain detailed documentation of the size and structure of custom code, configurations, and integrations for future reference.</li>
	</ul>
	</li>
	<li>Training and Support:
	<ul style="list-style-type: disc;">
		<li>Provide training and support to internal teams on using the Shopify platform and related tools.</li>
	</ul>
	</li>
</ol>

Shopify Developer

Happy Skin is the country's favorite homegrown brand of makeup that cares for your skin. Made in the world's beauty capitals of Korea, Japan & Taiwan. ✨

PURPOSE:
Happy Skin was born to create and offer innovative products that are good for your skin. Each product should be of high quality, easy-to-use, approachable and non-intimidating, thus, empowering you with confidence & effortless beauty, and delivering happiness.

COMPANY VALUES:
1. Passion
2. Excellence
3. Innovation
4. Customer Happiness
5. Teamwork
6. Integrity
7. Work-Life Balance

Happy Skin

<ul>
	<li>Ensure accurate and compelling product listings and promo content</li>
	<li>Support end-to-end execution of online promotions</li>
	<li>Coordinate with e-commerce partners for placements and campaigns</li>
	<li>Monitor digital assets and in-platform activities (banners, store design, etc.)</li>
	<li>Manage product and promo enrollment, inventory updates, and stock monitoring</li>
	<li>Track daily and campaign sales performance</li>
	<li>Prepare regular sales reports and post-promo analyses</li>
	<li>Assist in barter deals for new launches and campaigns</li>
</ul>

Assistant ECommerce Manager

Evo Tech Software Solutions Inc., is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.  

Evo Tech Software Solutions, Inc.

The Opportunity (Remote) 
We are looking for a Business Development Representative (BDR) to help grow our client base. You will be responsible for identifying, qualifying, and booking meetings with potential clients. As the first point of contact for many brands, you will play a key role in communicating value and setting the foundation for strong client partnerships.

Business Development Representative

AnyMind Group is one of the fastest-growing technology companies in the world.

AnyMind Group was founded in April 2016 by Kosuke Sogo and Otohiko Kozutsumi, and has expanded its business to 13 markets and 17 locations worldwide.

We started in the marketing tech industry and expanded our business into influencer marketing, publisher monetization and creator support and management.

Now, we are developing and providing software that supports individuals and businesses for brand product planning and manufacturing, e-commerce enablement, marketing, and logistics.

We're looking to built the business infrastructure for next-generation businesses by leveraging on the power of technology to bring forward a world where anyone can do business easily.

With our mission to "make every business borderless", we will continue to remove borders between online and offline, geographical boundaries and industries through the power of data and technology.

AnyMind Philippines Inc.

What You’ll Do:

<ul>
	<li>Oversee all financial operations, including general accounting, accurate financial reporting, and compliance.</li>
	<li>Lead Netsuite consolidation for multiple entities, ensuring data accuracy and system optimization.</li>
	<li>Manage e-commerce finances, including revenue recognition, payment reconciliations, and performance analysis.</li>
	<li>Develop and control warehouse operational costing, focusing on inventory, logistics, and fulfillment expenses.</li>
	<li>Contribute to budgeting and forecasting processes.</li>
	<li>Ensure robust internal controls and compliance with accounting standards.</li>
</ul>

Finance Manager

GameOps Inc. is a Solutions Provider that specializes in full Live Operations Services for Global Online Video Game Publishers and Developers.
We were established in 2010 by veterans of the Philippines Video Game Publishing Industry, with the goal of using our live operations experience to provide a higher value and more encompassing type of support.

Our support philosophy is holistic, and we believe in being able to address every task, role, and need of operating an online game. Not just certain aspects of it.


GameOps Inc.

GameOps is looking for a Business Analyst to provide dedicated support for one of the largest global independent studios, known for its innovative and immersive gaming experiences, and commitment to delivering next-generation AAA games.

As a Business Analyst, you will be supporting the Sales and Marketing team, focusing on revenue prediction models and monetization metrics. You will develop forecasting models for e-commerce promotions and overall sales performance, delivering actionable insights. Working collaboratively with the data analytics team, you'll leverage data resources to optimize revenue streams and evaluate promotion effectiveness, while creating visualizations that help stakeholders understand customer behavior and identify opportunities to enhance monetization.

Key Responsibilities:

Revenue Analytics &amp; Forecasting

<ul>
	<li>Revenue Prediction Modeling: Develop and refine monetization metrics and revenue prediction models using historical data and pattern analysis.</li>
	<li>E-commerce Promotion Forecasting: Build and maintain predictive models for e-commerce promotions, delivering accurate short and long-term forecasts to Directors and Executives.</li>
	<li>Performance Analysis: Conduct thorough post-promotion analysis to measure effectiveness, identify success factors, and provide insights for future optimization.</li>
	<li>ROI Assessment: Evaluate promotion performance against forecasts, calculate return on investment, and identify opportunities for improvement.</li>
</ul>

Data Management &amp; Visualization

<ul>
	<li>Multi-Source Data Analysis: Extract, transform, and analyze data from multiple sources (internal, Google Analytics, Mail Chimp) using SQL and other tools to support sales decisions and strategy development.</li>
	<li>Dashboard Development: Create and maintain Tableau and Microsoft Suite visualizations and reports that clearly communicate sales metrics and promotion performance to stakeholders.</li>
	<li>Quality Assurance: Ensure accuracy and integrity of data outputs, forecast inputs, and daily sales operations reporting.</li>
</ul>

Strategic Collaboration

<ul>
	<li>Insight Development: Transform analytical findings into actionable recommendations for the Sales Director and senior leadership, combining qualitative and quantitative insights.</li>
	<li>Stakeholder Collaboration: Work closely with business leaders to understand business objectives and translate them into measurable KPIs and analytical frameworks.</li>
	<li>Process Improvement: Identify and implement opportunities to automate reporting processes and enhance analytical methodologies.</li>
	<li>Cross-functional Support: Collaborate with the Data Solutions team to maintain data quality and with the Player Behavior and Marketing Analyst to connect marketing with purchase behavior.</li>
	<li>Process Improvement: Monitor key sales metrics to proactively identify trends, opportunities, and potential challenges; identify opportunities to automate reporting processes and enhance analytical methodologies</li>
</ul>

Business Analyst

Product Acquisition and Business Development

<ul>
	<li>Identify product gaps and recommend new product categories or lines to strengthen ConcepStore’s assortment</li>
	<li>Develop relationships with prospective brand partners and negotiate collaboration terms</li>
	<li>Drive product development by working closely with sourcing and supply chain teams</li>
	<li>Evaluate potential partners’ brand equity, alignment to ConcepStore’s values, and business viability</li>
	<li>Work with third-party brands to co-develop launch and marketing strategies</li>
</ul>

Product Strategy and Lifecycle Management

<ul>
	<li>Recommend price positioning strategies that align with consumer value perception and business profitability</li>
	<li>Monitor product performance and recommend lifecycle actions (e.g., expansion, refinement, or discontinuation)</li>
	<li>Coordinate with internal teams to ensure timely product onboarding and continuous availability</li>
</ul>

Volume Forecasting and Inventory Planning

<ul>
	<li>Forecast sales volumes for new and existing SKUs to support demand planning</li>
	<li>Align volume targets with marketing, sales, and operations teams</li>
	<li>Monitor inventory levels and proactively manage product availability to avoid overstock or stockouts</li>
</ul>

Marketing Integration and Execution

<ul>
	<li>Collaborate with the marketing team to develop launch plans and campaigns for new product acquisitions</li>
	<li>Ensure product value propositions are clearly translated in all online touchpoints</li>
	<li>Monitor campaign effectiveness and use insights to improve future product acquisition strategies</li>
</ul>

Competitive and Market Monitoring

<ul>
	<li>Stay abreast of competitor product launches, partnerships, and market movements</li>
	<li>Recommend acquisition and pricing strategies to maintain competitive advantage</li>
	<li>Provide regular insights and reports on trends, consumer behaviors, and category opportunities</li>
</ul>

Consumer Experience Alignment

<ul>
	<li>Ensure that acquired or developed products meet the expectations of ConcepStore’s core segments</li>
	<li>Gather and respond to consumer feedback and performance data to improve assortment relevance</li>
	<li>Support continuous enhancement of the overall online shopping experience through thoughtful product curation</li>
</ul>

Product and Category Growth Lead

At Jojo Bragais Shoes, we believe that confidence starts from the ground up—literally. As a proudly Filipino-owned brand recognized on national and international stages, we are passionate about creating high-quality, fashion-forward footwear that empowers individuals to walk with pride. Our work culture thrives on creativity, collaboration, and excellence, offering a dynamic environment where your ideas and contributions are valued. Join a team that blends artistry and purpose, and be part of a company that’s not just making shoes but making a mark in the industry. If you’re ready to grow, innovate, and make meaningful impact, we’d love to have you walk this journey with us.

Shoeciety Inc.

<ul>
	<li>Plan and oversee daily delivery schedules based on confirmed orders.</li>
	<li>Coordinate with Inventory staff to ensure correct items are picked, packed, and ready for dispatch.</li>
	<li>Liaise with courier partners for bookings, pickups, urgent requests, and special deliveries.</li>
	<li>Monitor deliveries, resolve delays, and maintain strong relationships with courier service providers.</li>
	<li>Guide and support logistics operations, identifying process improvements to save time and costs.</li>
	<li>Maintain accurate delivery records, courier receipts, and related documentation.</li>
	<li>Prepare regular reports on delivery performance and costs for the Operations Manager.</li>
	<li>Ensure dispatch areas are clean, safe, and efficient.</li>
	<li>Occasionally perform physical deliveries or pick-ups when required.</li>
</ul>

Logistic Officer

Summary: As a Copywriter, you will be responsible for producing high-quality written content for various marketing materials, including but not limited to product descriptions, advertising campaigns, website content, social media posts, email marketing, and promotional materials. You will work closely with the Marketing team to ensure that all copy aligns with our brand voice and effectively communicates our messaging to our target audience.

Key Responsibilities:

<ol>
	<li>Content Creation:

	<ul style="list-style-type: disc;">
		<li>Write clear, concise, and compelling product descriptions for our clothing and fashion items, highlighting their unique features and benefits.</li>
		<li>Develop engaging and persuasive copy for marketing campaigns, advertisements, and materials.</li>
		<li>Craft SEO-friendly content to improve our online visibility and search engine rankings.</li>
	</ul>
	</li>
	<li>Brand Consistency:
	<ul style="list-style-type: disc;">
		<li>Maintain and uphold the company's brand voice and style guidelines across all written materials.</li>
		<li>Ensure that all copy aligns with the brand's values, mission, and messaging.</li>
	</ul>
	</li>
	<li>Audience Understanding:
	<ul style="list-style-type: disc;">
		<li>Research and understand our target audience, their preferences, and their pain points to create content that resonates with them.</li>
		<li>Tailor messaging to different customer segments and demographics.</li>
	</ul>
	</li>
	<li>Collaboration:
	<ul style="list-style-type: disc;">
		<li>Collaborate with the Marketing team, Graphic Designers, and other stakeholders to develop integrated marketing campaigns.</li>
	</ul>
	</li>
	<li>Proofreading and Editing:
	<ul style="list-style-type: disc;">
		<li>Review and edit written content to ensure accuracy, grammar, and adherence to brand guidelines.</li>
		<li>Conduct quality control checks to eliminate errors and inconsistencies.</li>
	</ul>
	</li>
	<li>Stay Updated:
	<ul style="list-style-type: disc;">
		<li>Stay up-to-date with industry trends, fashion developments, and competitive analysis to create relevant and timely content.</li>
	</ul>
	</li>
</ol>

Copywriter

Job Summary

We are seeking a highly organized and proactive Project Management Assistant to support the on-site coordination and execution of key initiatives for our fashion brand. This role is crucial in tracking and updating project progress using ClickUp, ensuring timely delivery across various areas, including seasonal collection launches, photo shoots, digital campaigns, and visual merchandising.

What you’ll do:

<ul>
	<li>Support the tracking and coordination of timelines using ClickUp for:</li>
</ul>

- Collection launches

- Photo and video shoot schedules

- Social media calendars

- Boutique, online, and marketplace campaigns

- Visual and window display deadlines

<ul>
	<li>Maintain and update project boards, task lists, and schedules in ClickUp.</li>
	<li>Coordinate with design, marketing, e-commerce, retail, merchandise planning, and VM teams to collect deliverables and updates.</li>
	<li>Prepare and circulate weekly project updates and meeting notes.</li>
	<li>Help identify delays, risks, and dependencies and escalate to the Project Manager or department leads.</li>
	<li>Assist with logistics related to campaign and shoot execution.</li>
	<li>Organize and maintain shared files and records related to each project milestone.</li>
	<li>Contribute to post-launch reports and performance summaries.</li>
</ul>

Project Management Assistant

Who We Are

Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients’ businesses to excel in today’s market.

By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.

Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.

With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.

Mission of the Role

Take ownership of top-of-funnel outreach to small and mid-sized businesses near NCAA Division I and II campuses in Utah and Southern California. Your role is to turn free sign-ups into active marketing campaigns on the AthletIQ platform.

FindShare offers corporate clients turn-key solutions for integrating cashback and personalized recommendations in their website, social media, app, and newsletters. Services rendered employ the development of big data algorithms used on millions of data points. FindShare is a funded startup company aiming to engage the majority of online shoppers. Visit http://www.findshare.com/ for more details.

FindShare (Ideawell Corp)

It’s an exciting time to be part of a technology company that gives employees stock options and has the objective to drive big data and deep learning through digital platforms. Our vision is to create the most cost-effective digital marketing platform that engages millions of online shoppers! If you have the passion for building and growing relationships, having experience in running data-driven campaigns, and have a personality to work with a dynamic team, this job is for you!

As the Digital Marketing Officer, you are expected to be an innate marketer. You love to engage people and build meaningful business relationships. You will grow FindShare’s Merchant and Rewards Partners and maintain a long-term relationship with them. You will come up and negotiate for campaigns and promotions to continuously engage your Partners’ customers.

As the client-facing representative of a technology company, you are expected to have a passion for e-commerce and knowledgeable in utilizing data to improve your Partners’ performance. You must also be comfortable in leading projects and collaborating with various members of the team from IT, Finance, Operations, and Marketing. Translating IT capabilities to address business requirements should be a fundamental skill for you.

Digital Marketing Officer

SuiteStudio Operations, Inc. is a progressive company specialising in excellent-quality design, web development, finance support, and online merchandising, particularly on NetSuite Suitecommerce Platform. We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

As a Buyer’s Assistant (Dropship &amp; Product Management) you will play a vital role in supporting our KitchenWarehouse Buying Team across a wide range of retail operations. This includes managing product data including dropship items, coordinating with suppliers, monitoring inventory accuracy, and ensuring smooth backend operations for both stocked and dropship items.

This role is perfect for someone who is detail-oriented, proactive, and tech-savvy, with strong Excel skills and a good understanding of e-commerce and retail workflows.

Key Responsibilities: 
 
 
Product &amp; Pricing Management

<ul>
	<li>Maintain and update product databases for stocked and dropship items with accurate descriptions, imagery, pricing, and availability.</li>
	<li>Manage backend administrative tasks for all website sales and promotions</li>
	<li>Process price changes, promotional uploads, and bulk data entry via Excel spreadsheets.</li>
	<li>Resolve product-related discrepancies and maintain clear product records. 
	 </li>
</ul>

Dropship Coordination

<ul>
	<li>Liaise with dropship suppliers to obtain updated product data, shipping times, and availability.</li>
	<li>Track dropship orders to ensure timely processing and delivery to customers.</li>
	<li>Work with suppliers to resolve stock issues, delays, and replacements.</li>
	<li>Ensure all dropship product pages display accurate lead times and shipping information. 
	 </li>
</ul>

Supplier &amp; Inventory Coordination

<ul>
	<li>Communicate with Australian and international suppliers to source product imagery, descriptions, and updated pricing.</li>
	<li>Monitor inventory levels across multiple systems, ensuring stock data is correct</li>
	<li>Update product availability in coordination with the Buying Team.</li>
</ul>

 
Data &amp; Report Management

<ul>
	<li>Generate and review sales, inventory, and pricing trend reports to support buying decisions.</li>
	<li>Monitor sales performance of products including dropship items and identify growth opportunities.</li>
	<li>Maintain up-to-date records for all products and supplier communications. 
	 </li>
</ul>

Administrative Support &amp; Cross-Team Coordination

<ul>
	<li>Act as the first point of contact for product and administrative queries.</li>
	<li>Support internal teams (Customer Service, Marketing, Warehouse) with accurate product information.</li>
	<li>Assist in other administrative tasks as required to ensure smooth retail operations.</li>
</ul>

Buyer’s Assistant

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

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