3M believes science helps create a brighter world for everyone. Using 49 unique technology platforms and industry-defining research and development, we unlock the power of people, ideas and science to reimagine what’s possible. Across safety and industrial, transportation and electronics, and consumer markets, 3M is dedicated to applying and sharing our expertise to help customers, communities, and society solve their greatest challenges.

3M has been improving lives in Southeast Asia for more than 60 years, beginning with the founding of 3M in the Philippines in 1961. The company has operations across Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam.

3M Service Center APAC, Inc.

<ul>
	<li>Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.</li>
	<li>Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.</li>
	<li>Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.</li>
	<li>Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.</li>
	<li>Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.</li>
	<li>Support planning an execution of talent development programmes</li>
	<li>Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.</li>
	<li>Lead and support the implementation of new processes and manage change initiatives.</li>
	<li>Supports and/or leads Health Of Organization plans and activities</li>
</ul>

Customer Service Supervisor

<ul>
	<li>Leads end-to-end Customer Issue Resolution Management – handling issues related to billing, quality and service complaints, disputes, returns, financial adjustments and collection activities to secure timely payment.</li>
	<li>Partners with customers and internal contacts to resolve end-to-end CIR activities, ensuring data accuracy, timely response and proactive problem solving.</li>
	<li>Communicates clearly through email and telephone interactions.</li>
	<li>Completes vigorous collection activities on past due accounts within generally defined credit policies and procedures, determines and corrects billing errors, manages invoice processing cycle times, and optimizes processes to ensure efficiency and accuracy.</li>
	<li>Implements creative solutions for moderate to complex issues, demonstrating skills and knowledge in financial statement analysis, negotiation, and credit and financial principles.</li>
	<li>Develops and supports improvements for work processes and tools.</li>
	<li>Participates in meetings to address ongoing issues and maintain a culture of quality.</li>
	<li>Supports cross-functional teams, acts as a project liaison, and participates in process improvement teams</li>
</ul>

Customer Issue Resolution Analyst

NCS Philippines, in partnership with Globe and part of the NCS Group, a leading Asia-Pacific technology services firm and subsidiary of the Singtel Group, is a workplace where people and innovation come together to create meaningful impact. 

Employees at NCS Philippines work on a wide range of projects across digital, data, cloud, platforms, and cybersecurity, supporting enterprises and government agencies in solving real-world challenges. With access to NCS’ regional network of over 15,000 professionals across 55 specialisations, teams gain valuable exposure to global best practices while contributing to local impact. 

The company fosters a culture rooted in collaboration, continuous learning, and growth. Employees are empowered to expand their capabilities, explore emerging technologies, and build solutions that go beyond technical delivery – creating tangible value for clients and communities. 
Through strong partnerships, a diverse talent base, and opportunities for regional collaboration, NCS Philippines enables their people to grow their careers while being part of something bigger: advancing communities through technology and shaping the future of digital innovation.



NCS Philippines Inc. 

The Scrum Master is responsible for supporting various clients and projects across our customer base by facilitating retrospective meetings at the end of each sprint/project to ensure the highest priority retrospective points are met to the customer's satisfaction. The primary job duties may include coaching scrum teams in all areas (including sprint reviews and planning), milestone tracking, holding daily stand-up meetings, and collaborating with engineering, product management, and quality control departments to ensure the project is completed according to specifications. Ensures that the team is following the scrum methodology and keeps the team on track, productive, and growing in ability.

 

Duties and Resposibilities:

<ul>
	<li>Facilitates daily scrum, sprint planning, sprint demo, and retrospective meetings</li>
	<li>Manages the project releases, sprints, and possible impediments</li>
	<li>Assist in creating a release plan and help maintain the prioritized project/product backlog</li>
	<li>Tracks and communicates team velocity and sprint progress to all stakeholders and management</li>
</ul>

Project Manager [Scrum Master]

<ul>
	<li>Converts technical component design into a working back-end code and/or front-end code.</li>
	<li>Deliver projects on time and budget consistently.</li>
	<li>Applies generally accepted programming standards and techniques to assure efficient program logic and data manipulation consistently.</li>
	<li>Creates and maintains Unit tests before endorsing the application for QA Test.</li>
	<li>Diagnose and resolve software problems quickly and efficiently.</li>
	<li>Participates in reviewing project requirements.</li>
	<li>Manages the deployment of the application to different staging environments.</li>
	<li>Maintains and handles project source code repositories.</li>
	<li>Provides an accurate project status report to the Project Manager.</li>
	<li>Keep abreast of technology trends with relation to system or software development trends as much as possible.</li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

Software Engineer Fullstack Java Springboot

Duties and Responsibilities: 

Design, Develop, and Manage Cloud Solutions

<ul>
	<li>Design, build, and manage highly secure, scalable, and available architectures in the target cloud environments (Azure/AWS/GCP/Alibaba) for small scale projects in close coordination with development teams and project management. </li>
	<li>Implement and execute well-defined Infrastructure as Code (IaC) templates and scripts for basic infrastructure provisioning and configuration tasks (cloud infrastructure components, including networking and security services.)</li>
	<li>Support the conversion of technical component designs into functional back-end or front-end code.</li>
	<li>Design operational processes for clients to ensure successful cloud adoption and management.</li>
	<li>Apply security best practices and monitor cloud security posture.</li>
</ul>

Deliver Optimized Cloud Applications

<ul>
	<li>Configure and deploy cloud applications to different staging environments for optimal performance.</li>
	<li>Manage migration of on-premises applications and data to the cloud</li>
	<li>Monitor cloud management and data storage services.</li>
	<li>Diagnose and resolve technical issues efficiently related to cloud infrastructure and applications and participate in reviewing project requirements.</li>
	<li>Deliver projects on time and within budget, applying generally accepted programming standards and techniques.</li>
	<li>Utilize appropriate and standard monitoring and testing tools for cloud performance and resource utilization.</li>
	<li>Create and maintain Unit Tests for applications before Quality Assurance (QA) testing to ensure the performance, scalability, and security of cloud resources provisioned. </li>
	<li>Collaborate with the testing team to ensure seamless application integration with cloud services (Application interaction with cloud services like databases or storage).</li>
	<li>Maintain and handle project source code repositories. </li>
	<li>Reviews code for functionality, adherence to coding standards, and basic security principles.</li>
</ul>

Communication &amp; Collaboration:

<ul>
	<li>Collaborate effectively with clients to understand and meet their SDLC requirements, business needs, and cloud adoption goals.</li>
	<li>Clearly communicate complex technical concepts to both technical and non-technical audiences.</li>
	<li>Regularly report on cloud performance, resource utilization, and project progress.</li>
	<li>Participates in training, design, documentation, and delivery efforts with the Project Manager.</li>
</ul>

Technology Evaluation: 

<ul>
	<li>Research and evaluate emerging technologies, frameworks, and tools to recommend optimal solutions.</li>
	<li>Stay abreast of industry trends and best practices to drive innovation and continuous improvement.</li>
	<li>Other job-related activities may be assigned from time to time.</li>
</ul>

Work Set up:

Hybrid (3x a week)

Cloud Engineer

General Responsibilities:

The Data Engineer will focus on using various methods to design and implement an overall data infrastructure that will support current and future business needs. The data engineer is also tasked in creating data pipelines that transform raw data for analytical and operational processes.

Duties and Responsibilities:

-Design and build scalable big data infrastructure and solutions, leveraging available cloud resources 
-Design, create and maintain ETL processes and data pipelines for functions such as but not limited to reporting and machine learning 
-Collaborate with different cross functional teams to determine and satisfy business data requirements taking into account various technology stacks 
-Optimize and automate existing current business processes and procedures 
-Create and present ad hoc reports to key stakeholders

Data Engineer

General Responsibilities

The Database Administrator manages essential aspects of database operations to ensure data availability and security. The role designs and implements databases, provides advanced support, troubleshoots issues, and implements backup processes for secure and efficient operations.

Sr. Database Administrator [Snowflake] {Hybrid} ⁿ

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

 

<ul>
	<li>Point of Contact of users both internal and external. </li>
	<li>Receiving, logging, and managing calls via telephone and email. </li>
	<li>Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process. </li>
	<li>Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments. </li>
	<li>Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA). </li>
	<li>Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner. </li>
	<li>Prepares reports and assure that information is readily available. </li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

Service Desk [Cavite, Laguna]

Job description

About the role 
 
As an Automation Architect (AI) at NCS Philippines', you will play a crucial role in shaping the company's technology landscape and driving innovation. In this full-time position based in Bonifacio Global City, Taguig City, Metro Manila, you will be responsible for designing and implementing advanced automation solutions that leverage the power of artificial intelligence to streamline processes and enhance operational efficiency.

What you'll be doing

<ul>
	<li>Lead the design and development of intelligent automation solutions that integrate AI and robotic process automation (RPA) to optimise workflows</li>
	<li>Collaborate with cross-functional teams to assess business requirements and translate them into practical, scalable automation strategies</li>
	<li>Oversee the implementation and integration of AI-powered automation tools and technologies within the organisation</li>
	<li>Provide technical expertise and guidance to ensure the seamless operation and continuous improvement of automated systems</li>
	<li>Stay up-to-date with emerging trends and best practices in AI and automation, and recommend innovative solutions to drive the company's digital transformation</li>
</ul>

Ai Architect

Revenue assurance and recognition

<ul>
	<li>Checks accuracy and completeness of revenues on a monthly basis, thru settlement reports</li>
	<li>Records revenues in SAP or other books of accounts</li>
	<li>Recognizes accrual of revenue</li>
	<li>Invoice generation and billing of clients, telecommunication companies and other partners</li>
	<li>Performs variance analysis and other reports needed by the business team.</li>
</ul>

Credit and collection monitoring

<ul>
	<li>Monitors age of trade receivables</li>
	<li>Manages collection from customers, bank deposit of checks, and monitor bank accounts</li>
	<li>Collects and files BIR Forms 2306/2307 for taxes withheld</li>
	<li>Ensures that transactions pertaining to collections have been reconciled and posted on time.</li>
</ul>

Maintenance of finance and accounting documents

<ul>
	<li>Maintain files and documents, such as receiving copies of invoices, official receipts, bank statements</li>
	<li>Keep records of contracts and agreements, conforme letters, memoranda, and email correspondence</li>
	<li>Prepares Journal Voucher for accounting entries</li>
</ul>

Tax Compliance and Management

<ul>
	<li>Ensures tax compliance and regularly file and pay accurate taxes on time, without any delay</li>
	<li>Ensures internal and external audit compliance</li>
	<li>Liaise with BIR on tax audit and verification</li>
</ul>

Adhoc reports

<ul>
	<li>All other reports that may be required from time to time</li>
	<li>Accurate disbursement of duly approved petty cash voucher to correct G-cash wallet; accurate journal entries.</li>
</ul>

CPA Revenue Finance Manager

General Responsibilities:

The Business Analyst is responsible as the liaison between the business/client and the project team. The Business Analyst is responsible for data gathering, validation, analysis of requirements, understanding the current situation, and aligning the solutions with the client’s business processes and needs.

Duties and Responsibilities:

<ul>
	<li>Liaise with stakeholders to understand business processes, system features, needs and objectives, and challenges and pain-points effectively</li>
	<li>Influence stakeholders for best solution implementation while removing blockers and suggesting best approach</li>
	<li>Manage requirements with the use of effective application of change control processes and tools</li>
	<li>Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions</li>
	<li>Implement organizational change management activities</li>
	<li>Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points.</li>
	<li>Ensures general understanding of high and low-level information between all project stakeholders.</li>
	<li>Reviews testing scenarios to ensure that they are aligned with requirements stated in software documentation.</li>
	<li>Conducts user acceptance testing, providing post-implementation support to business stakeholders and end-users through user manual documentation and facilitation of user training.</li>
	<li>Documents high-level and detailed user requirements that may span multiple business domains.</li>
	<li>Documents current and to-be business processes and high-level product requirements specifications.</li>
	<li>Documents detailed functional and non-functional requirements (i.e. Performance/Turnaround Time, Data Retention, Usability, Interoperability, etc.)in use-case format.</li>
	<li>Creates a walkthrough deck in preparation for the UAT proper.</li>
	<li>Documents user manuals and training decks for post-implementation support</li>
</ul>

IT Network Business Analyst

General Responsibilities:

The DevSecOps Lead is responsible for leading the integration of robust security practices into our DevOps pipeline, ensuring the protection and compliance of our cloud infrastructure. This role demands a strategic mindset to optimize system performance and reliability while fostering a culture of security within the organization.

Duties and Responsibilities:

Cloud Infrastructure Management:

<ul>
	<li>Lead the design, implementation, and management of scalable, secure, and resilient cloud infrastructure</li>
	<li>Monitor and optimize cloud resource usage and performance, making strategic improvement recommendations.</li>
</ul>

Security Integration:

<ul>
	<li>Develop and implement advanced security practices within the DevOps lifecycle.</li>
	<li>Conduct regular security assessments, vulnerability scanning, and penetration testing.</li>
	<li>Implement and manage robust security controls, policies, and procedures. 
	 
	Continuous Integration/Continuous Deployment (CI/CD): 
	 </li>
	<li>Architect and maintain CI/CD pipelines to automate and secure deployment processes.</li>
	<li>Ensure integration of advanced security checks within the CI/CD pipelines. 
	 
	Compliance and Governance: 
	 </li>
	<li>Ensure adherence to industry regulations (e.g. GDPR, HIPAA, PCI-DSS) and internal compliance standards.</li>
	<li>Implement and manage comprehensive compliance monitoring tools and frameworks.</li>
	<li>Prepare and maintain detailed documentation for audits and compliance requirements. 
	 
	Monitoring and Incident Response: 
	 </li>
	<li>Implement and manage sophisticated monitoring tools for cloud infrastructure and applications.</li>
	<li>Develop and maintain incident response plans and procedures.</li>
	<li>Lead complex incident response activities, including root cause analysis and comprehensive remediation.</li>
</ul>

Collaboration and Leadership:

<ul>
	<li>Foster a collaborative environment by working closely with development, operations, and security teams.</li>
	<li>Collaborate with cross-functional teams, including developers, operations, and security, to ensure seamless integration of security practices.</li>
	<li>Facilitate knowledge sharing, and provide training, mentorship, and guidance on DevSecOps principles and practices to team members.</li>
	<li>Communicate effectively with stakeholders to report on security posture, incidents, and strategic improvements.</li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

DevSecOps Lead

About the role

We are seeking a talented CPA - Finance Analyst to join our dynamic Finance team at NCS Ph'. This full-time position is based in Taguig City, Metro Manila. As a Finance Analyst, you will play a crucial role in supporting our financial accounting and reporting processes, contributing to the overall financial success of the organisation.

What you'll be doing

<ul>
	<li>Prepare and analyse financial statements, including balance sheets, income statements, and cash flow statements</li>
	<li>Conduct detailed financial analysis to support business decision-making</li>
	<li>Assist in the preparation of accurate and timely monthly, quarterly, and annual financial reports</li>
	<li>Participate in the month-end and year-end closing processes</li>
	<li>Support the implementation and maintenance of financial systems and controls</li>
	<li>Provide analytical support for budgeting, forecasting, and other financial planning activities</li>
</ul>

Finance Reports Analyst CPA

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

General Responsibilities:

The Cloud Architect is responsible for providing support in designing, deploying, and overseeing the company and client’s cloud computing strategy but not limited to cloud adoption plans, cloud application design, and cloud management, and monitoring. The Cloud Solutions Architect oversees application architecture and deployment in cloud environments.

Duties &amp; Responsibilities:

<ul>
	<li>Supports the customers' overall applications portfolio, IT and business priorities, and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions) using PaaS, DevOps &amp; Advanced Application coding.</li>
	<li>Applies technical knowledge and customer insights to create a modernization roadmap.</li>
	<li>Architects solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments while orchestrating key resources and infusing key infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud-native, etc.) as deemed necessary.</li>
	<li>Ensures that all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment.</li>
	<li>Develops good relationships with key customer IT decision-makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.</li>
	<li>Shares insights, best practices, and connects with Engineering teams to remove key blockers.</li>
	<li>Assesses the customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners.</li>
	<li>Develops complex end-to-end Enterprise solutions on the Microsoft Azure platform.</li>
	<li>Maintains technical skills and knowledge of market trends and competitive insights; collaborates and shares with the technical community.</li>
	<li>Promotes Azure Platform with customers, partners, and external communities.</li>
	<li>Provides operational support of existing data center and middleware technologies, e.g. – servers, databases, backup/recovery.</li>
	<li>Proactively identify new and emerging technology solutions to support business excellence.</li>
	<li>Incorporates existing enterprise technology standards, security, and capabilities into solutions as applicable</li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

Cloud Architect

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description:

<ul>
	<li>Leads the end-to-end design and architecture of automation solutions using Microsoft Power Platform.</li>
	<li>Collaborates with business stakeholders to identify automation opportunities and translate requirements into scalable and maintainable solutions.</li>
	<li>Ensures the integration of AI and machine learning models where applicable for predictive and prescriptive analytics.</li>
	<li>Collaborates with the internal team to extend technical leadership throughout the automation development cycle</li>
	<li>Leads the integration of Power Platform with other Microsoft services (e.g., Azure, Dynamics 365, SharePoint) and third-party applications as needed.</li>
	<li>Implements and manages API integrations to facilitate data exchange and workflow automation.</li>
	<li>Identifies opportunities for ongoing automation enhancements and optimizations.</li>
	<li>Provides architectural oversight and best practices for developing intelligent automation solutions.</li>
	<li>Mentors and guide development teams to ensure alignment with automation strategies and architecture.</li>
	<li>Establishes and enforces governance, security, and performance best practices for automation projects.</li>
	<li>Stays abreast of emerging technologies and trends in intelligent automation to drive continuous improvement and innovation.</li>
</ul>

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