Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

About the role 
We are seeking a motivated and organized SBU Profit and Cost Allocation Associate to join our growing team at Concepcion Business Services, Inc. on a contract basis. In this role, you will be responsible for supporting our cost accounting processes and analyzing financial data to help drive strategic business decisions. This is a project-based opportunity, based in our Muntinlupa City office in Metro Manila.

What you'll be doing

<ul>
	<li>Profit and Cost Allocation personnel is responsible for performing cost analyses. They are responsible for performing detailed analysis and research focused on the allocation of expenses to key legal entities.</li>
	<li>Analyze historical cost allocation detail, profit and cost analyses and produce Profit and Cost Analysis Reports, Profit and Cost Forecast Reports</li>
	<li>Perform monthly and year-end true ups of relevant profit and cost allocations (including Management Fee Allocation, Income and Cost Allocation)</li>
	<li>Analyze and report profit margins and prepare (monthly, quarterly and annual) cost forecasts</li>
	<li>Perform all other tasks as necessary and to assist the Financial Controlle</li>
</ul>

SBU Profit and Cost Allocation Associate Project Staff

Cortex Technologies Corporation is a wholly owned subsidiary of Concepcion Industrial Corporation, located in the Philippines. 

Cortex focuses on the design, development and commercialization of IOT solutions for the consumer and commercial/industrial sectors.

Cortex Technologies Corporation

The Order Fulfillment Coordinator – Last Mile Delivery Focus is responsible for ensuring that customer orders are fulfilled accurately and delivered on time, with a strong emphasis on the final stage of delivery. This role bridges warehouse dispatch operations and third-party logistics (3PL) partners, ensuring smooth execution, real-time tracking, and proactive issue resolution to uphold service level agreements (SLAs) and enhance customer satisfaction.

 
Key Responsibilities

 

1. Last Mile Delivery Coordination

Manage and monitor last mile delivery partners, ensuring timely pickup and delivery of customer orders across regions (NCR and non-NCR).

2. Order Tracking and Status Management

Track outbound shipments from dispatch to delivery, ensuring accurate system updates and proactive communication on potential delays or exceptions.

3. SLA Compliance Monitoring

Ensure fulfillment timelines (e.g., 3-day NCR, 5-day Non-NCR) are met, and flag any risks or failures to relevant stakeholders with root cause analysis.

4. Issue Escalation and Resolution

Serve as the main point of contact for delivery-related concerns, resolving failed deliveries, misroutes, or undelivered parcels in coordination with 3PLs and customer service.

5. Performance Reporting and Partner Evaluation

Generate reports on delivery performance, success rates, and partner SLAs; recommend improvements or escalations based on data insights.

6. Process Improvement Support

Collaborate with internal teams (e.g., Warehouse, CS, Tech) to optimize delivery flows, 

address bottlenecks, and enhance the last mile customer experience.

Order Fulfillment Coordinator

Regional Service Engineer - Luzon 
Work Arrangement: Field 
Work Location: Around Luzon 
 
Accountabilities:

Support Service Agents, Authorized Product Installer (API) and Authorized Service Center (ASC) with product specification and presentation on NHVAC and HVAC products.

Provides Technical Training to all Installers, Technicians, ASC and Dealers.

Provides on-site technical support for NHVAC &amp; HVAC products.

Perform Customer Care Agents training on First Call Resolution (FCR).

Manages and oversees business partner’s performance.

Handles escalated VOC (Voice of Customers) cases from both Sales and Consumers.

Supports the service readiness of NHVAC products both ASC and parts availability.

Remind / Assist and Coordinate with Field Support Team to ensure on-time issuance of parts to Business Partners.

Tasked to conduct and make field inspection reports and troubleshooting on new and recurring field defects including VIP customer’s aftersales concerns.

Responsible in the defect verifications of dealer’s stocks thru the utilization of Business Partners.

Ensures all Service Directives and Bulletins are properly cascaded to all Business Partners in his area of responsibility.

Assist in Business Partner’s technical inquiries and other COMS related issues and concerns.

Tasked to conduct Audit of spare parts availability and returned defective parts from Business Partners and Spare Parts Distributors. Others.

 

Qualifications:

With experience in ASC Management

With Background in HVAC

Regional Service Engineer North Luzon

Key Responsibilities:

<ul>
	<li>Process and manage customer sales orders in SAP, ensuring accuracy in pricing, quantities, delivery dates, and billing details.</li>
	<li>Monitor and track order status from entry to delivery, providing updates and resolving any order-related issues or delays.</li>
	<li>Coordinate with logistics, warehouse, sales, and customer service teams to ensure timely fulfillment and shipment of orders.</li>
	<li>Validate order data against customer agreements, promotions, and inventory availability.</li>
	<li>Maintain accurate records of orders, changes, cancellations, and customer interactions within SAP and related systems.</li>
	<li>Respond to inquiries from internal teams and customers regarding order status, stock availability, and delivery schedules.</li>
	<li>Support month-end closing and reporting activities related to order processing and delivery.</li>
	<li>Identify and escalate system or operational issues that impact order processing.</li>
	<li>Ensure compliance with company policies, pricing structures, and SOPs.</li>
</ul>

Order Management Processor

Concepcion Business Services, Inc. (CBSI) is a subsidiary of Concepcion Industrial Corporation (CIC), a leading provider of consumer lifestyle and enterprise solutions in the Philippines.

Concepcion Business Services Inc.

<ul>
	<li>Processing requests of credit evaluation for potential Business Partners (BP) and upgrading of existing BPs’ payment term and/ or credit limit. This responsibility includes:</li>
	<li>Receiving and reviewing to ensure completion and precision of customer information sheet and the required supplementary documents.</li>
	<li>Conducting routine credit investigation (interview of bank and trade references) to better understand the BP’s financial track records</li>
	<li>Performing risk analyses and using the findings for recommendation e.g. amount of credit limit and payment term to extend and/ or upgrade; project approval</li>
	<li>Routing of Credit Evaluation Form for review &amp; approval</li>
	<li>Monitoring of BPs blocked orders and perform risk assessments to recommend the release of the blocked orders.</li>
	<li>Generating list of blocked orders from SAP as per the agreed schedule (at least 3 times every business working day) with the corresponding SBU</li>
	<li>Performing review &amp; analysis of the particular BPs’ credit situation to provide the necessary recommendation pertaining to the BPs’ blocked order/s</li>
	<li>Preparation &amp; routing of request for credit exception approval to SBU approvers</li>
	<li>Monitor and resolve Finance and Accounting tickets</li>
</ul>

Credit Analyst

Monthly FS Consolidation for Actuals

<ul>
	<li>Responsible in the cascade of Actuals requirements (this includes but not limited to changes/updates in the reports/timeline)</li>
	<li>Oversight on the Monthly Intercompany Confirmation of the group and ensure the Related Party Transaction (RPT) policies/process are properly implemented across CIC.</li>
	<li>Validates the completeness of requirements and accuracy of financials uploaded in the Financial Consolidation System</li>
	<li>Validates the accuracy of Eliminations or Adjustments in Consolidated FS</li>
	<li>Handles the submission of FS Package to CEO and CFO</li>
</ul>

Statutory Reporting

<ul>
	<li>Handles the drafting of quarterly and annual report for submission to PSE/SEC</li>
	<li>Monitors the progress of completion of audit requirements between Legal Entities and External Auditors to ensure the timeline on the finalization of Audited FS is within the deadline. </li>
	<li>Oversight on the reconciliation of RPT between Legal Entity's for BIR Form 1709 requirements up to submission of form to BIR.</li>
</ul>

Account's Reconciliation review with Legal Entities

<ul>
	<li>Assist the Corporate Controller on the review of Legal Entity accounts reconciliation reports</li>
	<li>Summarizes the observations and recommends internal controls to mitigate the risks</li>
</ul>

Management of Financial Consolidation System

<ul>
	<li>Handles the training for new hire/user</li>
	<li>Supports the Legal Entity's projects relative to the creation of reports in the system</li>
	<li>Manages the configuration for any changes in Org structure, cost centers, GL accounts, computation formula, elimination entries</li>
	<li>User Access Management including the review of the existing user access if all active</li>
	<li>Handles the renewal of subscription and negotiation of fees with AI account manager</li>
</ul>

Chart of Account Maintenance governance for FS Consolidation

<ul>
	<li>Leads the standardization of mapping of accounts based on statutory requirements</li>
	<li>Creates and cascades the guidelines relevant to account maintenance and creation, updates of COA, cost/profit center both in SAP and FS Consolidation System</li>
</ul>

Financial Analysis

Financial Reporting

Financial Modelling

Internal Audit

Reconciliation

Accounting

Bank Reconciliation

Financial Corporate Controller

Concepcion Business Services Inc. is currently looking for highly motivated and driven students from Human Resources, Psychology and other Business courses to join our team as OJT/Interns.

Get the chance to apply your knowledge and skills in a real-world setting and gain valuable mentorship from industry professionals from iconic brands such as Carrier, Condura, Midea, Toshiba, Kelvinator, Otis, and Totaline.

HR Intern

Overall Objectives

The Channel Activations &amp; Innovations Manager plays a pivotal role in driving engagement and innovation across our sales channels. This position is responsible for orchestrating seamless activations, managing member communities, and supporting the HVAC Business Department in achieving strategic brand visibility, sales and distribution goals for both the Commercial AC (CAC) and Residential AC (RAC) products

Key Responsibilities 
 
Engage various HVAC Industry key stakeholders – Organizations, Consultants, Dealers and End Users – to build the Midea AC Brand through event sponsorships, activations, trainings, workshops, trips promotional activities and channel initiatives. Lead the registration, renewal, and ongoing engagement of Midea Club members. Foster a vibrant community through personalized outreach and value-driven interactions. 
 
Lead the development of HVAC and channel strategies and initiatives to engage and win with HVAC key partners and customers. Design and deliver impactful events, workshops, training sessions, activations and initiatives tailored for club members. Ensure each activation aligns with business objectives and enhances member experience.

Maintain consistent and compelling communication via newsletters, email campaigns, and social media. Craft messages that resonate with members and reinforce brand loyalty.

Partner with the sales team to amplify HVAC and NHVAC product visibility, project leads and generate project wins through channel and club-driven initiatives. Align channel and club activities with broader commercial goals to maximize market penetration. 
 
Generate Industry and Market Insights from various industry stakeholders, translating these into actionable strategies to help the AC and Commercial Sales Team and win in the market.

Collect, analyze, and act on member feedback to continuously refine activations, channel initiatives and club offerings. Translate insights into actionable strategies that elevate member satisfaction and business impact. 
 
Generate regular reports detailing activation, channel initiative and club activity metrics, membership trends, and event outcomes. Provide data-driven recommendations to enhance future activations.

Channel Activations & Innovations Manager

Responsible for designing and delivering a holistic, data-driven rewards strategy, plans and programs that attracts, motivates, and retains the right talent while aligning with business goals and financial parameters. The role ensures that reward programs are competitive, equitable, and tailored to employee needs—while driving organizational performance and employee engagement.

<ul>
	<li>Co-create and align the organization’s total rewards strategy, policies and practices to organization / business needs.</li>
	<li>Review and use as reference total rewards policy and strategy to design and deploy fit for purpose salary structure, position grade structures, and targeted compensation programs that will incentivize workforce to drive desired behaviors.</li>
	<li>Provide consultative support and deliberate decisions with senior stakeholders for cases were the compensation management practices deviate from policies and processes. </li>
	<li>Conceptualize and recommend changes, in collaboration with multiple stakeholders, to the total rewards strategy and structure to top management based on collected data, insights and relevant market practice. </li>
	<li>Recommend and implement future-ready HR policies and strategies, referencing local and global HR trends and best practices in the field of rewards, compensation and benefits management, taking into consideration of industry context and economic outlook to meet business needs and position Concepcion as a Great Place to Work and an Employer of Choice. </li>
	<li>Create high impact, consistent and accurate total rewards messaging using appropriate tools to drive high employee engagement, aligned with the organization-wide communications strategy. </li>
	<li>Support senior leaders to define employee rewards-related concerns, identify root causes and co-created business solutions by understanding organizational and individual challenges. </li>
	<li>Define the people analytics requirements based on an understanding of the competitive environment in which the business operates.</li>
	<li>Conceptualize new data models and look across a series of data to derive business insights to determine implications of business needs and activities on HR practices.</li>
	<li>Perform trend analysis by understanding the competitive environment in which the business operates, as well as market sensing by obtaining and maintaining knowledge of competitive total rewards practices within relevant labor markets such as industry, local, and professional competitors.</li>
	<li>Recommend HR strategies, plans and programs because of workforce implications of business strategy and ensure that workforce requirements are delivered and both business and employees interests are maintained.</li>
	<li>Assess the extent of in-house people analytics capability and engage with external providers of benchmarking analytics services to supplement identified gaps. </li>
	<li>Identify sources and direct data gathering of people metrics and data including HCM systems, employee pulse surveys, exit-interviews, labor statistics, competitor practices and other potential sources. </li>
	<li>Review employee data handling practices and processes in collaboration with legal, compliance and DPO to ensure compliance with the Data Privacy Act and ethical guidelines to ensure the privacy of confidential employee data. </li>
	<li>Ensure that proper due diligence and standard operating protocols are in place when collecting and processing data for its intended purpose while maintaining the confidentiality of personal information. </li>
	<li>Provide advice and counsel business leaders and line managers on labor policies, employment laws and legislation, and its applications to total rewards strategies, programs and practices. </li>
	<li>Perform periodic review of HR policies and processes impacting workplace legislation to ensure controls are in place and sure full compliance. </li>
</ul>

Lead, Total Rewards & People Analytics

Role Overview:

As a Senior Specialist in Financial Statutory and Tax, you’ll play a critical role in ensuring the company’s financial compliance, reporting accuracy, and tax efficiency. You’ll collaborate with cross-functional teams, external auditors, and tax advisors to maintain financial integrity and optimize tax strategies.

Responsibilities:

<ol>
	<li>Tax Compliance and Reporting:

	<ul style="list-style-type: circle;">
		<li>Prepare and review tax returns: Ensure accurate and timely filing of corporate income tax, VAT/GST, and other relevant tax returns.</li>
		<li>BIR Tax Related Audits: Preparation of Tax Reconciliation and Schedules, Submission of Hard/Soft copies of Audit Documents and other BIR Audit Tasks</li>
		<li>Monthly/Quarterly/Annual Income Tax and Fringe Benefits Tax calculations</li>
		<li>Collection, monitoring and reconciliation of AR-CWT</li>
		<li>Issuance of CWT (2307) to vendors</li>
	</ul>
	</li>
	<li>Tax Treaty Relief Application and Tax Clearance Certification</li>
	<li>Tax GL Accounts Reconciliation Schedule – Preparation, Reconciliation and Presentation of Reports to Finance Head the movements and changes in the Balance Sheet Accounts related to Tax</li>
	<li>Cross-Functional Collaboration:
	<ul style="list-style-type: circle;">
		<li>Business partnering: Work closely with finance, legal, and operations teams to address tax-related matters.</li>
		<li>Other tasks that may be assigned from time to time in relation to the fulfillment of job objective.</li>
	</ul>
	</li>
</ol>

Tax Specialist

Objective

Responsible for reducing receivable balances within an assigned portfolio. The results are measured by an over 90-day Gross accounts receivable balance reduction goal. Responsible for managing a high call volume and consistent follow up to collect all due receivables. This position requires the capability to work independently with limited supervision and a strong sense of urgency and aggressiveness to collect balances from customers.

Key Responsibilities

<ul>
	<li>Prints and distributes customer’s statement of account according to schedule.</li>
	<li>Conducts collection calls to customers to:</li>
	<li>Follow-up and confirm customer payment for collection; including disputed invoices already resolved.</li>
	<li>Confirm payment amount and determine corresponding reference invoices collection assignments to ensure payments are collected accordingly.</li>
	<li>Recognize, analyze and endorse customer disputes.</li>
	<li>Issue appropriate receipt (CR/OR) on payment made thru bank deposits and over the counter.</li>
	<li>Prepares invoice application on CWT’s received along with payment.</li>
	<li>Tags invoices with disputes according to reasons.</li>
	<li>Maintains collection notes to track customer responses and feedbacks.</li>
	<li>Log received customer disputes or issues raised in Incident Management</li>
	<li>Prepares accurate monthly collection forecast.</li>
	<li>Prepares collection letters as per policy</li>
	<li>Schedules and monitor daily field collections.</li>
	<li>Performs other tasks that maybe assigned from time to time in relation to the overall job function and objective/s.</li>
</ul>

Collections Associate

About the role 
Concepcion Business Services, Inc. is seeking a skilled and detail-oriented RTR Compliance Associate to join our team on a contract basis. In this role, you will play a crucial part in ensuring our company's compliance with accounting regulations and standards. This is an excellent opportunity to contribute to the strategic objectives of a leading business services provider, with the flexibility of a project-based work arrangement.

What you'll be doing

<ul>
	<li>The RTR Controller will be the central point of contact for RTR for all audit requirements and will assist in audits by providing documentations needed.</li>
	<li>Assist in periodic, regulatory, compliance and other audits through gathering necessary documentations and additional requirements as needed in these audits</li>
	<li>Coordinate with auditors (external, internal, etc)</li>
	<li>Assist in collating audit requirements and maintaining documentations of such audits</li>
	<li>Maintain documentation of audit requirements and relevant reports</li>
</ul>

RTR Compliance Associate Project Staff

Overall Objectives:

•Develop and implement a supply chain strategy specifically for CMIP Business, considering factors like product categories, size, and fragility.

•Analyze market trends and forecast demand for various appliances to ensure enough stock without incurring unnecessary storage costs.

•Manage supplier relationships for appliance parts, materials, and finished goods. This involves negotiating contracts, ensuring quality control, and identifying cost-saving opportunities.

Job Description: 
 
•Responsible for managing seamless supply chain operations of Concepcion Midea. Oversees demand and supply planning, inventory management and control, order management and logistics operations

•Aligns CMIP Supply Chain Business priorities with Integrated Logistics CCAC/SCM to ensure on time delivery of goods to dealers.

•Provides related critical management information and solutions to stakeholders to MIB and CIC regarding Concepcion Midea Inc. Supply Chain business operations

•Communicate with senior executives across the organization to ensure that supply and logistics strategies and activities are integrated with other parts of the business and aligned with the overall corporate objectives.

•Manage inventory levels across warehouses and distribution centers, optimizing stock levels to meet demand while minimizing storage costs

•Monitor and analyze supply chain performance metrics like lead times, inventory turnover, and transportation costs. Identify areas for improvement and implement solutions

•Oversee the overall supply and logistics budget; monitor the cost and effectiveness of activities to optimize resources and prioritize spending. Establish targets in areas such as transit and delivery times; inventory levels; purchasing, warehousing, and storage costs; and service standards and monitor the performance of all supply and logistics activities against these goals

•Lead, direct, evaluate, and develop CMIP Supply Chain team to ensure that the organization’s supply chain strategy is implemented effectively, consistently, and according to established guidelines and budgets

Education: Bachelor’s degree in engineering, or Business Administration major in logistics or supply chain management. 
Experience: Minimum of 7 years of experience in supply chain management.

Supply Chain Head

Product Acquisition and Business Development

<ul>
	<li>Identify product gaps and recommend new product categories or lines to strengthen ConcepStore’s assortment</li>
	<li>Develop relationships with prospective brand partners and negotiate collaboration terms</li>
	<li>Drive product development by working closely with sourcing and supply chain teams</li>
	<li>Evaluate potential partners’ brand equity, alignment to ConcepStore’s values, and business viability</li>
	<li>Work with third-party brands to co-develop launch and marketing strategies</li>
</ul>

Product Strategy and Lifecycle Management

<ul>
	<li>Recommend price positioning strategies that align with consumer value perception and business profitability</li>
	<li>Monitor product performance and recommend lifecycle actions (e.g., expansion, refinement, or discontinuation)</li>
	<li>Coordinate with internal teams to ensure timely product onboarding and continuous availability</li>
</ul>

Volume Forecasting and Inventory Planning

<ul>
	<li>Forecast sales volumes for new and existing SKUs to support demand planning</li>
	<li>Align volume targets with marketing, sales, and operations teams</li>
	<li>Monitor inventory levels and proactively manage product availability to avoid overstock or stockouts</li>
</ul>

Marketing Integration and Execution

<ul>
	<li>Collaborate with the marketing team to develop launch plans and campaigns for new product acquisitions</li>
	<li>Ensure product value propositions are clearly translated in all online touchpoints</li>
	<li>Monitor campaign effectiveness and use insights to improve future product acquisition strategies</li>
</ul>

Competitive and Market Monitoring

<ul>
	<li>Stay abreast of competitor product launches, partnerships, and market movements</li>
	<li>Recommend acquisition and pricing strategies to maintain competitive advantage</li>
	<li>Provide regular insights and reports on trends, consumer behaviors, and category opportunities</li>
</ul>

Consumer Experience Alignment

<ul>
	<li>Ensure that acquired or developed products meet the expectations of ConcepStore’s core segments</li>
	<li>Gather and respond to consumer feedback and performance data to improve assortment relevance</li>
	<li>Support continuous enhancement of the overall online shopping experience through thoughtful product curation</li>
</ul>

Product and Category Growth Lead

The QAS Assistant Manager is responsible:

<ul>
	<li>Team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.</li>
	<li>Maintaining and documents quality audit initiative to ensure that all SLA's have high quality.</li>
	<li>Establishing, implementing, and maintaining the Critical Control Points Database.</li>
	<li>Preparing different reports in line with company objectives, including Daily Quality Score report, Performance Improvement Initiative report, and Monthly QA report.</li>
	<li>Conducting meetings with other departments to formulate improvement activities for quality issue reduction.</li>
	<li>Managing the operation of the document control in the assigned department to ensure that all users have the latest revision of appropriate documentation promptly.</li>
	<li>Implementing and reinforcing employees to comply company's policies.</li>
	<li>Identifying processes, situations, etc., where an organization meets requirements and identifies opportunities for improvements. For example, to develop new ideas to improve overall quality in the process.</li>
	<li>Maintaining an objective state of mind and appropriate level of professional skepticism and perform all work with due care.</li>
	<li>Verifying and documenting evidence of compliance and non-compliance, submit comprehensive reports on audit findings, and communicate on a timely basis.</li>
</ul>

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