Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

Overall Role Purpose:

Drive cash sales growth through the effective setup, running and management of all retail outlets within a designated area.

Accountabilities:

Customer External/Internal

<ul>
	<li>Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.</li>
	<li>Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.</li>
</ul>

Country Retail Sales Team

<ul>
	<li>Implement standardized guidelines &amp; procedures that will track and monitor adherence and performance</li>
	<li>Training frontline staff in Best-in-Class Retail</li>
	<li>Provide direction and coaching to retail staff, supporting the achievement of revenue targets</li>
	<li>Support country sales &amp; marketing campaigns at Retail point-of-sale</li>
	<li>Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance</li>
	<li>Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.</li>
</ul>

 

Local Contractors and Suppliers

<ul>
	<li>To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience</li>
	<li>Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets</li>
</ul>

 

National Sales Manager

Direct Sales Channel Manager

National Marketing Manager

Product Manager, Marketing

Communications Manager

 

<ul>
	<li>Liaise with country to coordinate and support outlet development and management</li>
	<li>Obtain all necessary information to prepare store scorecard and standardized outlet management process.</li>
	<li>Carry out any task that is required by his or her superiors from time to time. </li>
</ul>

Operations

<ul>
	<li>Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time</li>
</ul>

Customer Service

<ul>
	<li>Liaise with customer service to resolve any customer issues that may arise.</li>
</ul>

Finance

<ul>
	<li>Prepare cash reconciliations and ensure proper petty cash maintenance</li>
</ul>

Training

<ul>
	<li>Work closely with Sales Training Manager for the training of all frontline staff</li>
</ul>

Retail Supervisor

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

The Retail Operations Manager, reporting to the Brand Manager, oversees and coordinates the operations of multiple fashion retail stores within a designated area. This role involves managing a team of Area Managers and ensuring each store operates efficiently, meets sales targets, and upholds brand standards.

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage, monitor, and guide a team of Area Managers responsible for individual stores within the designated area</li>
		<li>Responsible for increasing store sales and net revenue and minimizing sore overheads.</li>
		<li>Responsible for increasing store sales and net revenue, as well as minimizing store overhead.</li>
		<li>Responsible for monitoring the number of stores.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Provides market feedback on market reception to specific items and categories to MPCD (Merchandising, Planning, and Control) and Creatives.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

NE Learning Inc. is an English tutorial services company, catering Korean students from kids to adults. We aim to be the Top English Learning Center in the Philippines by providing quality English classes conducted by quality English Instructors equipped with learning tools developed by Neungyule Education our mother company, specifically for English studies.

NE Learning Inc.

Are you passionate about teaching English and looking for a stable work-from-home opportunity?

Join NE Learning Inc., a registered tutorial company providing English lessons to Korean students via phone and video calls.

We are currently hiring Full-Time and Part-Time Home-Based Online English Instructors to be part of our growing team!

Part time schedule: Monday to Friday, 3:30 PM–6:30 PM or 6:00PM–9:00PM

No experience? No problem! 
All qualified applicants will undergo a comprehensive four-week online training 
before starting.

Training Schedule: Monday to Friday, 5:00 PM – 8:00 PM (via Zoom) 
Paid Training: PHP 200–250/day (released upon passing the evaluation)

Responsibilities:

<ul>
	<li>Conduct one-on-one phone and video classes for Korean students</li>
	<li>Monitor and evaluate student progress</li>
	<li>Perform other related tasks</li>
</ul>

PT Compensation &amp; Benefits:

<ul>
	<li>Starting hourly rate: PHP 160.00 - PHP 140.00/hr with or without students.</li>
	<li>Maximum of PHP 180.00
	<ul>
		<li>Hourly rate range can be increased depending on the results of the quarterly performance evaluation.</li>
	</ul>
	</li>
	<li>If your productivity is between 70%-79%, you'll receive an extra PHP 500.00.</li>
	<li>If your productivity is 80% or above, you'll earn PHP 1,000.00.</li>
	<li>Compliment/referral/recognition incentive and holiday pay.</li>
</ul>

Salary Payout

<ul>
	<li>Every 15th and 30th of the month</li>
</ul>

Why join us?

<ul>
	<li>Not a booking system.</li>
	<li>No tax deductions.</li>
	<li>All teaching materials provided.</li>
	<li>Extra income and a WFH set-up.</li>
</ul>

Online ESL Tutor

The Amazon of Electronics in the Philippines. An e-commerce pioneer. 

Kimstore takes pride in being one of the pioneers of e-commerce in the Philippines. Throughout the 19 years we’ve been in operations, we've challenged the status quo and redefined gadget shopping through the help of social media. Inspired by the numerous awards we have received from different award-giving bodies, we continue our mission to provide Filipinos the latest in mobile technology at its best prices.

Kimstore

Key Responsibilities include but are not limited to: 
 
Sell-Out Performance Management 
- Drive monthly sell-out targets per brand and SKU 
- Monitor Average Monthly Sell Out, Week of stock, out of stock risks on a store-level 
- Protect and grow Share of Business (SOB) 
- Analyze POS data, inventory levels, and sell-through rates. 
- dentify slow-moving SKUs and execute corrective action plans alongside the Product team. 
- Monitors and shares relative information on competitor pricing, promotions, and display activities. 
- Develop tactical sell-out strategies (bundles, promos, attach selling, upselling). 
 
 
Retail Execution &amp; Store Operations 
 
NPI / EOL Management 
- Ensure timely and complete rollout of New Product Introductions (NPIs) across all assigned stores 
- Manage disciplined and controlled exit execution for End-of-Life (EOL) SKUs to protect sales and minimize losses 
- Monitor sell-out performance during NPI and EOL phases to avoid sales disruption 
 
 
Store Placement &amp; Visibility:

- Secure high-traffic, high-conversion placement within stores 
- Ensure compliance with approved planograms and display guidelines 
- Monitor competitor positioning and recommend placement improvements 
- Conduct regular store audits and performance reviews. 
- Improve store-level operational efficiency and conversion rates. 
- Ensure visual merchandising and brand guidelines are followed. 
 
 
Go-To-Market Execution

- Translate Product Management strategies into actionable retail execution plans 
- Ensure pricing, promotions, displays, and sales materials are correctly implemented 
- Confirm retail readiness before product launches (stock availability, training, visibility) 
- Provide structured field feedback on product performance and market response 
 
 
Promoter &amp; Field Team Management - Sales Coordinator 
- Recruit, train, and manage promoters or retail coordinators. 
- Monitor Sales Coordinator’s reports (ex. productivity per promoter) 
- Implement incentive programs tied to sell-out. 
- Drive motivation through coaching, engagement and performance evaluations. 
- Identify performance gaps and implement corrective action plans 
- Ensure discipline, attendance, and compliance with retail policies. 
- Ensure compliance with 5P standards: 
1. Product – Complete assortment, stock availability, proper display. 
2. Price – Accurate price tags and system pricing. 
3. Promotion – Correct promo implementation and POS registration. 
4. Place – Optimal shelf space, visibility, and fixture placement. 
5. People – Groomed, trained, and performance-driven promoters. 
 
 
Account &amp; Retail Partner Management 
- Maintain strong relationships with store managers and retail chains. 
- Align sell-out programs with retail partner initiatives. 
- Negotiate display spaces, promo placements, and activation areas. 
 
 
Reporting &amp; Analytics 
- Provide weekly and monthly sell-out performance reports. 
- Track KPIs: 
1. Sell-out growth 
2. Conversion rate 
3. Average basket size 
4. Inventory turnover 
- Promo ROI 
- Provide insights and recommendations to senior management.

 

Consumer Experience &amp; In-Store Marketing 
- Ensure excellent customer journey inside stores. 
- Support experiential marketing, demos, and retail activations. 
- Collaborate with Marketing for in-store campaigns and launches.

Overall Role Purpose:

<ul>
	<li>Generate revenue for the Retail Sales Cash Channel</li>
	<li>Convert cash shipment queries from Customer Service (50cash acquisitions /FTBs per month)</li>
	<li>Maintain converted cash customers (25 regular cash customers per month)</li>
	<li>Maintain portfolio of regular cash customers in RSDdatabase (50 regular customers)</li>
	<li>Daily target of 35 phone calls</li>
	<li>Responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.</li>
	<li>Assist Retail Team in implementation of promotional and merchandising activities</li>
</ul>

Accountabilities:

Retail Sales Manager

<ul>
	<li>Undertake any projects/duties as assigned by the Customers</li>
	<li>Act as Retail Sales / Cash customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.</li>
	<li>Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.</li>
	<li>Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.</li>
	<li>Provide customer-oriented service at all times relating to specific sales issues.</li>
</ul>

Country Sales Function

<ul>
	<li>Liaise closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that target for the area is achieved.</li>
	<li>Ensure co-operation with other members of the sales team and throughout the sales force.</li>
</ul>

Retail Sales Process Deployment

<ul>
	<li>Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.</li>
	<li>Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls</li>
	<li>Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.</li>
	<li>Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.</li>
</ul>

Alignment to Regional Standards

<ul>
	<li>Adhere to regional standards on profit margins and discount guidelines. Customer Support Services provision</li>
	<li>Open new accounts and ensure they trade profitably.</li>
	<li>Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification. Customer Information Maintenance &amp; Reporting</li>
	<li>Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.</li>
	<li>· Ensure that customer information is maintained accurately on the customer database</li>
</ul>

Retail Sales Desk Executive

Golden Fresh Farming Inc. is a fast-growing modern farming & agri-tech company transforming how fresh produce is grown, moved, and sold in the Philippines.

Golden Fresh Farming Inc.

About the Role:

As a Business Development and Retail Sales Planner, you’ll serve as the control tower for our retail inventory—analyzing real-time data from 60+ merchandisers to ensure the right products are delivered to the right stores, at the right time. You’ll work cross-functionally with Sales, Logistics, and Agronomy teams to drive sell-through, reduce waste, and support store expansion across the country.

Key Responsibilities:

Translate store-level data into product allocations by SKU/store

Coordinate with merchandisers, buyers, and logistics teams

Conduct regular store visits to validate data and improve displays

Build and maintain sales tools, trackers, and dashboards

Analyze sales trends to forecast demand and support harvesting plans

Represent the company in meetings, trade events, and retail negotiations

Support new retail channel development and expansion efforts

KPIs You'll Influence:

Sell-through Rate | Waste % | On-Shelf Availability

Days of Supply | Forecast Accuracy | Channel &amp; Store Growth

Retail Business Development & Sales Planner

Started in 2013, we are the first agency in the Philippines to provide sales and marketing outsourcing solutions through a fully-staffed, ready to dock sales and marketing organization. In less than 5 years, we have serviced some of the biggest brands in the country, such as adidas Philippines, Globe Telecom, Datu Puti, San Remo Pasta, Bridgestone, Meralco, and many more!

Check out more at:
https://www.youtube.com/watch?v=TzmRH_T4Tvs&t=7s

Blue Spark Solutions, Inc.

<ul>
	<li>Ensure full compliance with all VM standards and seasonal VM guidelines at all times.</li>
	<li>Conduct regular maintenance and upkeep of VM displays (both window and in-store), in coordination with the store-in-charge or store VM champion. This includes implementing VM directives, planograms, and in-store communication (ISC) tools across all locations, using the store ISC copy as a guide.</li>
	<li>Build positive rapport with customers and demonstrate the ability to translate customer feedback into actionable follow-ups.</li>
	<li>Submit VM reports after each store visit. Reports must include before-and-after photographs, any requests for VM tools, and concerns that may hinder execution. Include competitor window executions, if applicable.</li>
</ul>

Visual Merchandising Associate | Sports Retail

Job Summary

We are seeking a highly organized and proactive Project Management Assistant to support the on-site coordination and execution of key initiatives for our fashion brand. This role is crucial in tracking and updating project progress using ClickUp, ensuring timely delivery across various areas, including seasonal collection launches, photo shoots, digital campaigns, and visual merchandising.

What you’ll do:

<ul>
	<li>Support the tracking and coordination of timelines using ClickUp for:</li>
</ul>

- Collection launches

- Photo and video shoot schedules

- Social media calendars

- Boutique, online, and marketplace campaigns

- Visual and window display deadlines

<ul>
	<li>Maintain and update project boards, task lists, and schedules in ClickUp.</li>
	<li>Coordinate with design, marketing, e-commerce, retail, merchandise planning, and VM teams to collect deliverables and updates.</li>
	<li>Prepare and circulate weekly project updates and meeting notes.</li>
	<li>Help identify delays, risks, and dependencies and escalate to the Project Manager or department leads.</li>
	<li>Assist with logistics related to campaign and shoot execution.</li>
	<li>Organize and maintain shared files and records related to each project milestone.</li>
	<li>Contribute to post-launch reports and performance summaries.</li>
</ul>

Project Management Assistant

We are seeking a highly organized and proactive Project Management Assistant to support the on-site coordination and execution of key initiatives for our fashion brand. This role is crucial in tracking and updating project progress ensuring timely delivery across various areas, including seasonal collection launches, photo shoots, digital campaigns, and visual merchandising.

<h2>What you’ll do</h2>

<ul>
	<li>Support the tracking and coordination of timelines using relevant project management tools for:</li>
</ul>

- Collection launches

- Photo and video shoot schedules

- Social media calendars

- Boutique, online, and marketplace campaigns

- Visual and window display deadlines

<ul>
	<li>Maintain and update project boards, task lists, and schedules.</li>
	<li>Coordinate with design, marketing, e-commerce, retail, merchandise planning, and VM teams to collect deliverables and updates.</li>
	<li>Prepare and circulate weekly project updates and meeting notes.</li>
	<li>Help identify delays, risks, and dependencies and escalate to the Project Manager or department leads.</li>
	<li>Assist with logistics related to campaign and shoot execution.</li>
	<li>Organize and maintain shared files and records related to each project milestone.</li>
	<li>Contribute to post-launch reports and performance summaries.</li>
</ul>

Key Responsibilities:

<ol>
	<li>Team Leadership:</li>
</ol>

<ul>
	<li>Lead, mentor, and motivate boutique and department store managers and staff.</li>
	<li>Set clear performance expectations and provide regular feedback and coaching to improve employee performance.</li>
	<li>Ensure the development of a cohesive and customer-focused team culture.</li>
</ul>

2. Sales and Revenue Generation:

<ul>
	<li>Develop and execute strategies to maximize sales, profitability, and market share within your area.</li>
	<li>Monitor and analyze sales trends, customer feedback, and competitor activities to identify opportunities and threats.</li>
	<li>Implement sales targets and action plans to achieve and exceed sales goals.</li>
</ul>

3. Inventory Management:

<ul>
	<li>Oversee inventory levels, stock turnover, and merchandising standards in all stores.</li>
	<li>Collaborate with inventory control teams to optimize stock levels and minimize losses through theft or damage.</li>
</ul>

4. Customer Experience:

<ul>
	<li>Ensure that boutique and department store personnel provide exceptional customer experience and maintain a welcoming and professional environment.</li>
	<li>Address customer complaints and concerns promptly and effectively.</li>
</ul>

5. Operational Efficiency:

<ul>
	<li>Implement and enforce company policies, procedures, and standards across all stores.</li>
	<li>Optimize store layouts and visual merchandising to enhance the customer shopping experience.</li>
	<li>Monitor and control operating expenses, including labor costs and overheads.</li>
</ul>

6. Learning and Development:

<ul>
	<li>Identify training needs and facilitate training programs for store employees to enhance their product knowledge and customer service skills.</li>
	<li>Foster a culture of continuous learning and growth within your team or organization.</li>
</ul>

7. Performance Evaluation:

<ul>
	<li>Conduct regular performance evaluations and assessments of boutique and department store personnel.</li>
	<li>Recognize and reward top performers and address performance issues promptly.</li>
</ul>

8. Compliance and Safety:

<ul>
	<li>Ensure that all stores adhere to legal and safety regulations.</li>
	<li>Implement loss prevention measures to safeguard merchandise and assets.</li>
</ul>

9. Reporting:

<ul>
	<li>Prepare and submit regular reports on sales, inventory, and operational performance to higher management.</li>
	<li>Provide insights and recommendations to improve overall area performance.</li>
</ul>

10. Expansion and Market Development:

<ul>
	<li>Collaborate with the senior management team on opening new boutiques or department stores within your designated area.</li>
	<li>Participate in market research and competitor analysis to identify growth opportunities.</li>
</ul>

Brand Management

Competitor Analysis

Business Development

Customer Service

Communication Skills

Business Mathematics

Handling Objections

Area Sales Manager

OSM Thome has established strong technical management partnerships built on innovation, preparing for the future and making sure that we remain the best-in-class service provider for our customers.

Our global Crew Management capability provides seamless, customised solutions.

Our position of strength and breadth of services and capabilities allow us to provide tailor-made solutions to our customers.

What sets us apart from our competitors is our personal approach combined with our commitment to being one step ahead: OSM Thome offers a wide range of services and solutions, tailored to suit the needs of you and your business today and in the future. 

OSM Ship Management Pte. Ltd.

<ul>
	<li>Assist customers in completing visa applications accurately through online portals or manual forms.</li>
	<li>Verify all supporting documents to ensure they meet embassy or consulate requirements.</li>
	<li>Ensure timely submission and follow-up of applications to embassies or authorized agents.</li>
	<li>Ensure all visa applications comply with data protection and confidentiality standards</li>
	<li>Schedule appointments and arrange for submission or collection at embassies or visa centers</li>
	<li>Track and update the status of ongoing applications and keep customers informed.</li>
	<li>Liaise with embassy staff or third-party agencies to clarify application requirements or resolve issues.</li>
	<li>Verify completeness and accuracy of visa applications before submission.</li>
	<li>Recommend process improvement and escalate complex or urgent cases to the Visa Supervisor.</li>
</ul>

Visa Processing Associate

Founded in 2000, Ztek Consulting Inc. is a certified minority- and woman-owned business enterprise with over 20 years of proven success in workforce and talent management. Headquartered in Atlanta, Georgia, Ztek operates across the United States, Mexico, Canada, the European Union, India, and the Philippines—delivering workforce solutions that shape global talent strategies from local markets.

At Ztek, we combine human expertise with advanced analytics, machine learning, and AI-driven talent strategies to deliver customized, metric-based solutions for clients worldwide. Our work spans industries such as information technology, healthcare, banking and financial services, aerospace and defense, supply chain and logistics, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals.

Global Impact, Local Presence

We empower Filipino professionals to grow global careers without leaving the country. Through Ztek, candidates gain:

Access to international clients and projects across diverse industries
Opportunities to contribute to high-value, data-driven workforce initiatives
Exposure to global workforce standards and AI-enabled solutions
Credibility and Innovation
20+ years of workforce consulting excellence
30,000+ global hires since inception and 800+ contractors deployed annually
1.5 million hours of professional services delivered each year
Certified Woman-Owned Business recognized for diversity and inclusion
Pioneering programs like Z-V.E.T, connecting highly skilled veterans to client opportunities
Diversity and Inclusion
Our initiatives support neurodiverse talent, veterans, and women returning to the workforce. We are committed to fostering an inclusive, respectful, and high-performance workplace where integrity, collaboration, customer focus, and innovation thrive.
 

Recruitment Notice
Ztek is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination of any kind as protected by law.
We do not charge any fees at any stage of the recruitment process. Any request for payment related to job applications, employment, training, or equipment should be treated as fraudulent and reported immediately.

Ztek Consulting Inc.

Position Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

 
Hours of Work: Onsite - Monday-Sunday 7:00am-11:00pm EST (Rotational Shifts)

Responsibilities:

<ul>
	<li>0-1 year of experience preferably working in call center/contact center environment</li>
	<li>Having experience in Retail/Finance operations would be good to have</li>
</ul>

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.

• Respond to customer inquiries in a pleasant, courteous, professional, and well- informe manner.

• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.

• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.

• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

• Remain current on program information and business initiatives, as well as corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

Customer Service Representative

As the E-commerce Account Officer, you will be responsible for managing our online presence on platforms like Shopee, Lazada, Zalora, and Shopify. You will work closely with the Marketing and Merchandising Planning and Control Department to ensure our online sales strategies align with overall business goals.

Key Responsibilities:

<ul>
	<li>Manage our online stores, ensuring they showcase our latest trends and collections perfectly.</li>
	<li>Optimize product listings across platforms with eye-catching titles and images.</li>
	<li>Work with the Marketing team to align online sales strategies with their campaigns.</li>
	<li>Collaborate with the Merchandising Planning and Control Department to keep our online and offline offerings in sync for a smooth shopping experience.</li>
	<li>Use data to uncover insights that drive online sales.</li>
	<li>Turn data into actionable plans, from adjusting promotions to refining product assortments.</li>
	<li>Provide exceptional customer service, turning every interaction into a positive experience.</li>
	<li>Listen to customers, solve their issues, and build long-lasting relationships.</li>
	<li>Work closely with teams like Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.</li>
	<li>Share knowledge and insights with the team to foster growth and learning.</li>
</ul>

E Commerce Account Officer

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Customer Operations Specialist (Mass) is responsible for end-to-end execution of customer order management for key national accounts, including Target and Walmart.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Mass | Work From Home

The Customer Operations Specialist (Specialty &amp; Alternative Channels) is responsible for end-to-end execution of customer order management for specialty, convenience, and foodservice accounts (e.g., Coremark, Nassau, Starbucks, and other convenience channels).

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

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Customer Operations Specialist: Mass | Work From Home

Customer Operations Specialist: Specialty & Alternative Channels | Work From Home