OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

<ul>
	<li>Manage program executions including creative development, content production, media buying, brand events management and vendor/supplier management.</li>
	<li>Oversee production and distribution of branded materials including corporate merchandise, marketing collaterals, signages, and other mediums.</li>
	<li>Ensure proper use and monitoring of A&amp;P budget.</li>
	<li>Handle other special projects that may be assigned.</li>
</ul>

Marketing Services Specialist

NCS Philippines, in partnership with Globe and part of the NCS Group, a leading Asia-Pacific technology services firm and subsidiary of the Singtel Group, is a workplace where people and innovation come together to create meaningful impact. 

Employees at NCS Philippines work on a wide range of projects across digital, data, cloud, platforms, and cybersecurity, supporting enterprises and government agencies in solving real-world challenges. With access to NCS’ regional network of over 15,000 professionals across 55 specialisations, teams gain valuable exposure to global best practices while contributing to local impact. 

The company fosters a culture rooted in collaboration, continuous learning, and growth. Employees are empowered to expand their capabilities, explore emerging technologies, and build solutions that go beyond technical delivery – creating tangible value for clients and communities. 
Through strong partnerships, a diverse talent base, and opportunities for regional collaboration, NCS Philippines enables their people to grow their careers while being part of something bigger: advancing communities through technology and shaping the future of digital innovation.



NCS Philippines Inc. 

Overview 
We are seeking a highly skilled and experienced Operations (Ops) Shared Services Lead to oversee the offshoring of our ops shared services from Singapore and Australia to Manila. The scope of the operation supports the sales and delivery operations. 
This role requires a strategic thinker with exceptional leadership and stakeholder management skills, a deep understanding of ops shared services, and a proven track record in managing offshoring operations.

 
Key Responsibilities 
Planning and Execution

<ul>
	<li>Develop and implement a comprehensive strategy for offshoring ops shared services.</li>
	<li>Establish a clear strategy to the shared services centre by setting up a team organically within the organization.</li>
	<li>Collaborate with senior leaders to align offshoring initiatives to provide great service experience to the business while ensuring optimal costs.</li>
</ul>

Project Management

<ul>
	<li>Lead the end-to-end project management of setting up the ops shared services centre, ensuring timely and successful transition.</li>
	<li>Develop detailed project plan, including timelines, milestones, and resource allocation.</li>
	<li>Coordinate with relevant stakeholders to ensure seamless integration of offshored services.</li>
	<li>Monitor project progress and address any issues or risks that may arise.</li>
</ul>

Team Leadership and Development

<ul>
	<li>Build and lead a high-performing team of professionals in Manila.</li>
	<li>Provide guidance, mentorship, and support to team members, fostering a culture of continuous improvement.</li>
	<li>Conduct regular performance evaluations and implement professional development plans.</li>
</ul>

Stakeholder Management

<ul>
	<li>Establish and maintain strong relationships with key stakeholders in Singapore, Australia, and Manila.</li>
	<li>Communicate effectively with stakeholders to ensure alignment and support for offshoring initiatives and subsequently on the operations.</li>
	<li>Address any concerns, risks or issues raised by stakeholders and provide regular updates on project status during the set-up phase and during operational phase.</li>
	<li>Alert and escalate any concerns, risks or issues early and work with stakeholder to resolve or mitigate. </li>
	<li>Setup and Operation</li>
	<li>Set up the ops shared services centre.</li>
	<li>Identify and implement best practices for shared services processes to enhance efficiency and effectiveness on an ongoing basis.</li>
	<li>Continuously evaluate and improve offshored services (e.g. introduce process improvement, automation, AI) to meet evolving business needs.</li>
	<li>Proactively support business to identify new shared services.</li>
	<li>Ensure compliance with all relevant regulations, standards, and policies. 
	 
	Financial and Business Case Management</li>
	<li>Manage the budget for offshoring initiatives and ensure cost-effective allocation of resources.</li>
	<li>Track and report on financial performance, identifying opportunities for cost savings and optimisation.</li>
</ul>

Provide half-yearly report on cost savings and improvements achieved.

Shared Services Operations Lead

HÖEGH EVI SERVICES AS is a multinational company organized and existing under the laws of Norway, was duly licensed by this Commission in accordance with the Omnibus Investments Code of 1987, as amended by RA 8756 and its implementing rules and regulations and with a favorable recommendation from the Board of Investments dated August 29, 2018, to establish its Regional Operating Headquarters in the Philippines doing business as Höegh Evi Services ROHQ to: engage in general administration and planning; business planning and coordination; sourcing/procurement of raw materials and components; corporate finance advisory services; marketing control and sales promotion; training and personnel management; logistics services; research and development services and product development; technical support and maintenance; data processing and communication; and business development.

Höegh Evi Services ROHQ

Höegh Evi is a pioneer within maritime energy infrastructure, providing fast-track floating LNG terminals enabling national and regional energy security around the world. Our purpose is to accelerate countries to energy security and transition by providing innovative and flexible marine energy infrastructure. The flexibility provided by floating terminal solutions also supports the transition to clean, carbon-free energy.

We are a truly global company, present in Norway, Germany, Lithuania, United Kingdom, the USA, Singapore, Indonesia, Egypt, Colombia, Brazil, Jamaica and the Philippines.

Owned by Larus Holding Limited, a 50/50 joint venture between Leif Höegh &amp; Co. Ltd. and Funds managed by Igneo Infrastructure Partners, we employ approximately 900 employees at sea and onshore.

Job Description

The Digital Workplace &amp; Collaboration Services Lead is a subject matter expert in Microsoft 365, responsible for implementing, and optimizing collaboration and productivity solutions across the organization. 
The role ensures secure, compliant, and effective use of M365 services, including Teams, SharePoint (internal and external), OneDrive, Exchange Online, and endpoint devices. This role focuses on technical leadership, governance, and digital workplace enablement.

Principal Accountabilities

<ul>
	<li>Serve as SME and operational owner for Microsoft 365 collaboration services (Teams, SharePoint Online—internal and external, OneDrive, Exchange Online, M365 Groups), ensuring stable and reliable operations.</li>
	<li>Own day-to-day M365 operations, including service health monitoring, incident and escalation management, root-cause analysis, and coordination with internal teams, vendors, and Microsoft support.</li>
	<li>Manage endpoint operations and compliance via Microsoft Intune/MDM, ensuring devices are secure, compliant, and fully operational throughout their lifecycle.</li>
	<li>Continuously optimize M365 environments with focus on availability, performance, standardization, change control, and resilience.</li>
	<li>Ensure adherence to corporate policies, procedures, and cybersecurity requirements.</li>
	<li>Advise IT teams and business stakeholders on M365 best practices, governance, adoption, and security.</li>
	<li>Manage identity, access, and document security (RBAC, DLP, sensitivity labels, retention, external sharing).</li>
	<li>Maintain compliance with regulatory requirements (e.g., GDPR) and internal policies; perform impact assessments and recommend improvements.</li>
	<li>Resolve complex M365, Teams, SharePoint, and endpoint issues in coordination with relevant stakeholders.</li>
	<li>Monitor usage, adoption, and compliance metrics; recommend continuous improvements.</li>
	<li>Participate in relevant initiatives and projects.</li>
</ul>

Main Tasks

<ul>
	<li>Configure and optimize Teams, SharePoint Online (internal and external), OneDrive, Exchange Online, and M365 Groups.</li>
	<li>Manage corporate devices via Intune/MDM, including provisioning, configuration, security, and compliance monitoring.</li>
	<li>Implement and enforce governance policies, naming conventions, access controls, lifecycle management, and document security.</li>
	<li>Monitor and report on M365 adoption, Teams usage, SharePoint health, endpoint compliance, and DLP alerts.</li>
	<li>Conduct user training, workshops, and awareness initiatives on collaboration and security best practices.</li>
	<li>Troubleshoot complex issues across M365, SharePoint, Teams, OneDrive, and endpoints.</li>
	<li>Support integration of M365 with other business systems and hybrid collaboration scenarios.</li>
	<li>Act as escalation point for governance, security, compliance, and adoption queries across global teams.</li>
</ul>

Digital Workplace & Collaboration Services Lead

PwC Philippines has been providing professional services in the Philippines for over 100 years. We stick to the highest quality standards in delivering audit and assurance, tax and advisory services within and outside the Philippines.



PwC Philippines

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Responsibilities include but are not limited to:

<ul>
	<li>Manage the planning and execution of client engagements</li>
	<li>Be actively involved in business development activities to help identify and research opportunities on new/existing clients</li>
	<li>Render client accounting services such as but not limited to: tax compliance services, payroll services, bookkeeping, cash management, statutory audit assistance, statutory financial statements</li>
	<li>Support professional development activities such as coaching, performance management and facilitation of in-house continuing education programs</li>
</ul>

Client Accounting Services Tax Manager

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

The Administrative Assistant VI provides administrative, clerical, and operational support to ensure the efficient functioning of student services at Ateneo Senior High School. This position also assists in the timely delivery and continuous improvement of student programs and services, ensuring alignment with the mission, vision, and objectives of the school.

Main Duties and Responsibilities:

<ol style="list-style-type: upper-roman;">
	<li>Frontline and Secretarial Support

	<ul>
		<li>Attends to inquiries and requests from stakeholders and visitors from various communication channels (e.g., face-to-face, online, phone, office email) and coordinates the flow of information internally and with other offices concerned</li>
		<li>Oversees and manages the calendar, meeting, and appointment schedules of the Office for services like the Family Orientation Conferences and Exit Interviews</li>
		<li>Receives and records Office correspondences and communication materials, and carries out appropriate actions</li>
		<li>Takes minutes of meetings and documents key discussions, agreements, and action points</li>
	</ul>
	</li>
	<li>Resource Management Support
	<ul>
		<li>Oversees the physical upkeep of the office and ensures that job orders for various equipment repair and maintenance services are properly coordinated</li>
		<li>Ensures that office supplies and resources are replenished, properly stored, and in good working condition</li>
		<li>Assists in monitoring and preparing the student services budgets by tracking expenses, maintaining the ledgers, and preparing reports</li>
	</ul>
	</li>
	<li>Student Services Support
	<ul>
		<li>Supports the delivery, tracking, and monitoring of internal student services (e.g., Food Services, Security/Campus Safety and Mobility, Student Uniforms, Student RFIDs, Grade 11 Family Orientation Conferences, and Grade 12 Exit FGDs) by coordinating schedules, managing logistics, and ensuring timely follow-through in line with established standards</li>
		<li>Receives and records lost and found items, and ensures proper storage and safekeeping of unclaimed items in coordination with the Office of the Assistant Principal for Administration</li>
	</ul>
	</li>
	<li>Coordination and Logistical Support
	<ul>
		<li>Handles coordination and logistical support requirements for meetings, office activities, and events, including coordination with various University offices/units such as CFMO, CSMO, OFSQA, AShop, and UMCO for facility, safety, and other related arrangements</li>
		<li>Coordinates with accredited suppliers to ensure timely delivery of student services (e.g., supplier for student ID lanyards, cafeteria concessionaire, etc.)</li>
	</ul>
	</li>
	<li>Data and Records Management Support
	<ul>
		<li>Maintains accurate records of student services, events, meetings, and program outcomes, and facilitates disposal of old files and records according to University guidelines</li>
		<li>Assists in maintaining student lists, IDs, and RFID information for distribution to relevant offices</li>
		<li>Assists in the collection and presentation of data by gathering the surveys, feedback forms, and community sensing initiatives</li>
	</ul>
	</li>
	<li>Performs other duties as may be assigned by the immediate supervisor, or any authorized representative</li>
</ol>

Administrative Assistant for Student Services

Leaf is a tech company that provides end-to-end performance marketing services for ambitious eCommerce businesses.
Unlike traditional marketing agencies, Leaf is an eCommerce performance marketing specialist that combines years of data-driven marketing expertise with proprietary marketing technology. This enables us to make smarter decisions in order to deliver profitable sales growth for our clients.


Leaf.fm

Role Overview

At Leaf, the Graphic Designer plays a key role within the Creative team, delivering high-performing ad creatives and supporting internal brand initiatives.

This role is split across two main areas:

Creative Services (Client work) – designing high-converting ad creatives

Internal Projects – supporting marketing, brand, and company initiatives

You will act as a Creative Lead for a portfolio of clients, owning the end-to-end creative process—from research and ideation to execution and client presentation.

Key Responsibilities

1. Creative Services (Client Work)

Lead the creative execution for assigned client accounts

Translate campaign briefs into high-converting ad creatives

Conduct research &amp; analysis:

Review performance data (e.g. Meta Ads Manager, internal reports)

Perform competitor analysis to identify opportunities

Develop creative concepts aligned with campaign objectives

Design assets using:

Figma (primary tool)

Adobe Suite (for asset preparation, motion, and video editing)

Present concepts and final creatives to:

Internal Creative team

Performance Marketing team

Clients (acting as main creative point of contact)

Manage feedback cycles and ensure timely delivery

Deliver final, approved assets ready for campaign launch

Maintain and update:

Client documentation (“Client Cards”)

Creative testing insights and learnings

Track time spent across projects

Collaborate closely with Performance Marketing to analyse results and identify opportunities

2. Internal Creative &amp; Marketing Projects

Support internal teams (Marketing, Operations, etc.) with:

Website design

Social content

Slide decks &amp; presentations

Video and podcast editing

Blog and brand assets

Contribute to:

Company OKRs

Process improvements

Internal branding and visual identity

Collaborate with internal stakeholders and follow defined project workflows

3. Collaboration &amp; Communication

Work as much as possible in UK hours to be aligned with clients and team members

Manage tasks via tools like Notion, Slack, and email

Maintain clear and proactive communication with:

Creative Director

Performance Marketing team

Client

Behaviours &amp; Values

People First

Put yourself in the shoes of clients, colleagues, and stakeholders

Deliver work on time to avoid impacting team performance

Collaborate effectively in a global remote environment

Be mindful of others’ time—keep communication clear and efficient

Tech-Centric

Leverage tools and automation to improve efficiency

Use data and insights to inform creative decisions

Work with marketing platforms (e.g. Meta Ads, Google Analytics) to improve output quality

Ownership &amp; Accountability (Heroic)

Take responsibility for your work and outcomes

Provide constructive feedback and challenge ideas when needed

Be proactive in improving creative performance and results

Invent. Simplify. Be Curious

Maintain a test-and-learn mindset

Continuously explore new tools, trends, and techniques

Suggest improvements to:

Creative processes

Tools and workflows

Team performance and culture

 

🧾 Reporting Line

Reports to: Creative Director

Remote Graphic Designer Creative Services

The Administrative Assistant VI provides secretarial, administrative, and financial support to the day-to-day operations of the Office.

Main Duties and Responsibilities

I. Frontline and Administrative Support

<ul>
	<li>Handles inquiries and requests from stakeholders and visitors across multiple communication channels and coordinates information flow with concerned offices.</li>
	<li>Receives, records, and processes office correspondence and communication materials.</li>
	<li>Provides coordination and logistical support for meetings, events, and activities.</li>
	<li>Assists in communicating and promoting relevant university information, reports, and initiatives related to institutional strategies, rankings, and accreditations.</li>
	<li>Maintains the repository of official communication materials of the Office of the Associate Dean for Administrative and Student Services.</li>
	<li>Collates data and prepares reports related to staff formation, health, and wellness for review and endorsement.</li>
	<li>Coordinates with the university physician, clinic, and partner health facilities on employee and student health and wellness protocols.</li>
	<li>Coordinates with campus security offices on safety and security matters.</li>
	<li>Provides administrative and logistical support for school projects and special events.</li>
</ul>

II. Financial Management Support

<ul>
	<li>Maintains office financial records and expense accounts to ensure accurate documentation.</li>
	<li>Assists in the preparation of school budget proposals and budget reports.</li>
	<li>Prepares and processes financial documents for approval and submission to the central accounting office.</li>
	<li>Supports the monitoring of collection activities.</li>
</ul>

III. Records Management Support

<ul>
	<li>Updates databases and maintains correspondence, documents, and records in a systematic and confidential manner.</li>
	<li>Maintains files and facilitates proper disposal of records in accordance with university guidelines.</li>
</ul>

IV. Human Resource Support

<ul>
	<li>Coordinates the routing, submission, and follow-up of human resource–related documents.</li>
	<li>Supports recruitment and the filling of school vacancies.</li>
	<li>Collaborates with supervisors and department or program secretaries to maintain compliant personnel records.</li>
	<li>Provides administrative support for employee development plans.</li>
	<li>Prepares attendance summaries for non-teaching administrative staff.</li>
</ul>

V. Facilities and Information Technology Matters

<ul>
	<li>Conducts periodic checks of facilities and coordinates repair or renovation requirements.</li>
	<li>Coordinates facilities needs and monitors inventory of capital and non-capital equipment.</li>
	<li>Coordinates with relevant offices on inventory management and disposal of office equipment and furniture.</li>
	<li>Assists in billing units for classroom usage.</li>
	<li>Provides classroom and logistical support for academic classes and programs.</li>
</ul>

VI. Performs other work-related tasks as assigned by the immediate supervisor or authorized representative.

Administrative Assistant for Administrative and Student Services

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.


Empowering Your Business

A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).

Who We Are

We are a software solutions company backed by a team of full-stack developers and elite programmers.


What We Do

Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.

How We Help

We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.


Corporate Principle

We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.

Our Mission

Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.

Our Vision

Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.

Our Culture

We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.

Multisys Technologies Corporation

The Service Delivery Specialist is responsible for supporting the effective execution, monitoring, and improvement of service delivery operations across assigned projects. The role works closely with Service Delivery Supervisors, R&amp;D, L1 Support, and other cross-functional teams to ensure smooth project coordination, timely issue resolution, and high-quality service delivery to clients and end-users.

Service Delivery Specialist

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Job Description:

<ul>
	<li>Serve as the primary point of contact for service delivery matters</li>
	<li>Ensure services are delivered in accordance with SLAs and quality standards</li>
	<li>Monitor KPIs (response time, resolution time, uptime, customer satisfaction)</li>
	<li>Manage escalations and ensure timely issue resolution</li>
	<li>Lead incident management and post-incident reviews (RCA)</li>
	<li>Coordinate service transitions, upgrades, and changes</li>
	<li>Provide regular service performance reports to clients and senior management</li>
	<li>Lead and support service delivery teams to meet operational targets</li>
	<li>Drive continuous service improvement initiatives</li>
</ul>

Service Delivery Manager

Founded in 2000, Ztek Consulting Inc. is a certified minority- and woman-owned business enterprise with over 20 years of proven success in workforce and talent management. Headquartered in Atlanta, Georgia, Ztek operates across the United States, Mexico, Canada, the European Union, India, and the Philippines—delivering workforce solutions that shape global talent strategies from local markets.

At Ztek, we combine human expertise with advanced analytics, machine learning, and AI-driven talent strategies to deliver customized, metric-based solutions for clients worldwide. Our work spans industries such as information technology, healthcare, banking and financial services, aerospace and defense, supply chain and logistics, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals.

Global Impact, Local Presence

We empower Filipino professionals to grow global careers without leaving the country. Through Ztek, candidates gain:

Access to international clients and projects across diverse industries
Opportunities to contribute to high-value, data-driven workforce initiatives
Exposure to global workforce standards and AI-enabled solutions
Credibility and Innovation
20+ years of workforce consulting excellence
30,000+ global hires since inception and 800+ contractors deployed annually
1.5 million hours of professional services delivered each year
Certified Woman-Owned Business recognized for diversity and inclusion
Pioneering programs like Z-V.E.T, connecting highly skilled veterans to client opportunities
Diversity and Inclusion
Our initiatives support neurodiverse talent, veterans, and women returning to the workforce. We are committed to fostering an inclusive, respectful, and high-performance workplace where integrity, collaboration, customer focus, and innovation thrive.
 

Recruitment Notice
Ztek is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination of any kind as protected by law.
We do not charge any fees at any stage of the recruitment process. Any request for payment related to job applications, employment, training, or equipment should be treated as fraudulent and reported immediately.

Ztek Consulting Inc.

Position Overview: 
 
As a Customer Service Specialist, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! 
 
Hours of Work:Onsite - Monday – Friday 6:30am – 11:00pm &amp; Saturday 7:30am – 8:00pm EST (Rotatinal shifts)

<ul>
	<li>
	Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
	</li>
	<li>
	To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
	</li>
	<li>
	Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
	</li>
	<li>
	Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment
	</li>
	<li>
	Remain current on program and product information by being committed to continuous learning
	</li>
	<li>
	Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data
	</li>
</ul>

Organizing and Planning

Problem Sensitivity

Chat Support

Customer Service

Critical Thinking

Typing

Communication Skills

Customer Service Specialist

Position Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

 
Hours of Work: Onsite - Monday-Sunday 7:00am-11:00pm EST (Rotational Shifts)

Responsibilities:

<ul>
	<li>0-1 year of experience preferably working in call center/contact center environment</li>
	<li>Having experience in Retail/Finance operations would be good to have</li>
</ul>

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.

• Respond to customer inquiries in a pleasant, courteous, professional, and well- informe manner.

• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.

• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.

• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

• Remain current on program information and business initiatives, as well as corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

Email Support

Data Encoding / Data Entry

Customer Service Representative

The ATR Asset Management Group (ATRAM or ATRAM Group) operates through ATR Asset Management, Inc. (ATRAM MF) and the ATRAM Trust Corporation (Formerly Maybank ATR Kim Eng Capital Partners, Inc. - Trust).
 
In 2009, the ATRAM Group decided to expand its presence in the fast-growing domestic asset management industry by forming a dedicated business group called ATR Asset Management Group (ATRAM or ATRAM Group).  This group, comprised of ATRAM MF  and ATRAM - Trust, manages portfolios consisting of mutual funds, trust assets, insurance portfolios, and real estate for proprietary and third party clients.

Why join us?

We are the leading Digitally-powered Asset and Wealth Management ﬁrm serving institutional clients and retail customers,  providing innovative products and unique customer experiences delivered through technology-enabled platforms. Our goal is to secure our clients’ ﬁnancial future
 
ATRAM offers a professional, fair and progressive work environment. In addition, ATRAM strongly supports career development and work-life balance for its employees.

ATR Asset Management (ATRAM)

Role Summary

The Customer Experience Officer plays a critical role in delivering a seamless, compliant, and high-quality client experience across different platforms. The role ensures that client interactions are handled with precision, responsiveness, and professionalism while safeguarding regulatory compliance and operational integrity. By bridging client needs with internal execution, the role contributes directly to client trust, retention, and the overall strength of the Channel Management Group’s service delivery.

What Business Outcomes the Role is Responsible for

<ul>
	<li>Client Experience &amp; Service Excellence: Delivers a consistently high-quality client experience by ensuring timely, accurate, and complete resolution of inquiries and requests across Prime and PERA platforms, strengthening client trust, satisfaction, and long-term engagement.</li>
	<li>Regulatory Compliance &amp; Risk Mitigation: Protects the organization from regulatory and reputational risk by ensuring full adherence to AML requirements, account documentation standards, and audit expectations, resulting in clean audit outcomes and sustained regulatory confidence.</li>
	<li>Operational Efficiency &amp; Business Support: Drives operational reliability and business continuity by ensuring accurate execution of account onboarding, transaction processing, reporting, and data management, enabling smooth client servicing and supporting scalable business growth.</li>
</ul>

Client Service Officer

Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Concepcion Industrial Corporation stands as the leader in the manufacturing and distribution of home appliances and industrial solutions for over 60 years. The company proudly carries global brands like Carrier, Midea, Shark Ninja, and Condura to Filipino homes and businesses.

Together with its partnership with Otis, a pioneer and global leader in elevator technology with a rich history spanning 170 years, Concepcion-Otis Philippines, Inc. (COPI) is dedicated to its three absolutes: Safety, Quality, and Ethics.
These guiding principles empower COPI to provide safe, intelligent, and dependable elevators, escalators, and moving walkways for businesses and homes throughout the Philippines.

As COPI capitalizes on the growth in the construction sector, it is actively expanding, taking on new projects, and continuously enhancing its service offerings across the country. This growth illustrates COPI’s ambition to be recognized as both a thought leader and a market leader in the industry

Concepcion Otis Philippines Inc.

<ul>
	<li>Promote and sell maintenance contracts and after-sales services for elevator and escalator systems.</li>
	<li>Conduct client visits and assessments to tailor service packages based on equipment needs.</li>
	<li>Build and maintain strong relationships with property managers and facility owners.</li>
	<li>Coordinate with technical teams to ensure high service reliability and customer satisfaction.</li>
</ul>

Sales and Marketing Knowledge

Technical Skills

Negotiation

Service Sales Engineer

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Description

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.

Responsibilities:

<ul>
	<li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li>
	<li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li>
	<li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li>
	<li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li>
	<li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li>
	<li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li>
	<li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li>
	<li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li>
	<li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li>
	<li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li>
</ul>

Requirements:

<ul>
	<li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li>
	<li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li>
	<li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li>
	<li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li>
	<li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li>
	<li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li>
	<li>Proficiency in using CRM systems and other customer service tools.</li>
	<li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li>
	<li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li>
	<li>Experience in process improvement and the ability to identify areas for operational efficiency.</li>
</ul>

Education and Experience:

<ul>
	<li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li>
</ul>

How to Apply:

<ul>
	<li>Please attach a resume when submitting your applicattion.</li>
	<li>Note that we will not review submissions without a resume.</li>
</ul>

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

 

<ul>
	<li>Point of Contact of users both internal and external. </li>
	<li>Receiving, logging, and managing calls via telephone and email. </li>
	<li>Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process. </li>
	<li>Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments. </li>
	<li>Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA). </li>
	<li>Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner. </li>
	<li>Prepares reports and assure that information is readily available. </li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

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