SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

<ul>
	<li>Discussing sales contract details with the Director of Banquet and Events Services</li>
	<li>Planning the venue layout according to the number of guests and the type of event.</li>
	<li>Determining the number of table waiters and servers required.</li>
	<li>Supervising the placement of booths, tables, chairs, centerpieces, etc.</li>
	<li>Preparing work schedules and completing documentation in a timely manner.</li>
	<li>Answering customers' questions and accommodating special requests.</li>
	<li>Should exhibit extensive experience in managing banquets, events and delivering services within budget.</li>
</ul>

Event Services Manager

EcoGlobal Development Corporation (EDC) has been in business since 2013. Our overriding goal is “To provide shelter to those in need”. Our mission is “To Deliver Residential and Commercial Properties of Excellent Value”.

Since 2013, EcoGlobal Development Corporation (EDC) has been providing the Filipino people the chance to create the life they have always envisioned. With EcoGlobal properties, premium living at an affordable price is now possible. With our passion and dedication to contribute to our society, EDC aims to be socially responsible by offering superior residences and smart homes at competitive prices.

EcoGlobal Development Corporation is a property developer incorporated under Philippine law on June 4, 2013. Since then, EDC has become one of the fastest growing developers in the country’s real estate industry. In order to help address the rising demand of quality housing in the Philippines, EcoGlobal continues to develop projects that are located in attractive and accessible locations that are in near to top universities, main modes of transportation, and business districts.

In 2017, EcoGlobal Development Corp. launched its very first condominium project, One Katipunan Residences. Strategically located near premiere universities such as Ateneo de Manila, Miriam College and University of the Philippines, One Katipunan Residences provides the perfect location with the best amenities. Whether you’re a student living alone or a family looking for a place to call your own, there’s something for you.
After One Katipunan’s incredible reception and success, EcoGlobal’s latest project, Ligero Towers was launched. Ligero Towers is situated right in the center of Masinag, the Central Business District of Antipolo City with bustling commerce and surrounding residential subdivisions, proximate to churches, hospitals and schools.

In the coming years, EcoGlobal aims to branch out to developing economic condominiums, subdivisions, and parks. Our vision “EDC envisions to deliver premiere development projects focused on providing sustainable value for its employees, customers, partners, investors and community”.


Ecoglobal Development Corp.

The Administrative Services Liaison is responsible for providing administrative support and acting as the main coordinator for government and external agency transactions. This role ensures the efficient flow of permits, licenses and official documents related to real estate development projects, while maintaining internal documentation and supporting day-to-day office administration.

Record Keeping

Clerical Skills

Attention to Detail

Customer Service

Data Encoding / Data Entry

Computer Literacy / Basic Computer Skills

Microsoft / MS Office

Administrative Services Liaison

LEADER OF GLOBAL IT INFRASTRUCTURE

TRT provides IT support and managed services across the world. We work with IBM, HP, Dell, Cisco EMC, Netapp & many other server, storage and networking brands within a strict SLA model, to provide our customers all around the world with cost-effective IT solutions.


TRT Global Solutions Philippines Inc.

Job Functions

Field Services Incident Management's role is to support Technical Service team to oversee all cases that require Field Engineer intervention and to ensure Field Engineer, internal or external, resources are always available.

Workflow:

1) Engage TRT field engineer or service partner engineer, should TRT field engineer is not available, tickets require onsite intervention.

a) For Service Partner Engineer (SePs):

<ul>
	<li>Negotiating and engaging the appropriate service partner for the ticket considering the cost, SeP capability and the complexity of the ticket.</li>
	<li>Request approval to issue purchase order for the payment of service partner engineers (SePs).</li>
	<li>Coordinate with accounts to process the service partner purchase order</li>
	<li>Coordinate with accounts and ensure service partners are paid on time.</li>
	<li>Resolve disputes with SePs</li>
	<li>Blacklist SePs that perform below par.</li>
</ul>

b) TRT Field Engineer (FE)

<ul>
	<li>Engaging the appropriate field engineer for the ticket considering FE capability, FE Access, and the complexity of the ticket.</li>
	<li>During outside business hours, request OOH (out of office hours) approval before engaging in the activity.</li>
	<li>Check the activity summary from the field engineer and only close the task if the summary is complete.</li>
</ul>

2) Coordinate with field services team lead for locations that require additional service partners or field engineer.

Deliverables Required:

1) Ensure all site visits are completed within the agreed SLA of the customer. Any potential missed SLA should be escalated to team leader.

2) Ensure all service partner engineers are sent to sites with PO.

3) Ensure all TRT field engineers are sent to site with task and OOH approval for OBH engagement.

4) Ensure accurate &amp; timely issuance of purchase order requests (PORs) for SePs and OOH approval request for TRT FE.

5) Create daily/weekly/monthly reports for managed services clients

6) Documentation of problem resolution into TRT’s knowledge base

7) Continuously learn additional technical and non-technical skills

8) Compliance with company policy

Field Services Incident Manager

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Under the direct supervision of the Alumni Formation and Services Head (ASFH), the Alumni Formation and Services Officer is primarily responsible for ensuring that formation programs for the alumni are properly organized, communicated, and executed.

Main Duties and Responsibilities

I. Alumni Formation

<ul>
	<li>Assists the ASFH in the creation and implementation of alumni formation programs following the University's strategic thrusts</li>
	<li>Evaluates existing programs and projects to identify ways to improve implementation, and/or ways to improve alumni engagement and connection to the University</li>
	<li>Conducts research and surveys geared towards improving the services of the Office to increase alumni engagement and provides recommendation to the Director, and to determine interest points of the greater alumni population for future alumni engagement events and projects</li>
	<li>Coordinates with internal and external individuals and groups in organizing and implementing various formation programs and activities of the Section</li>
	<li>Conceptualizes and writes communication materials and website content for promoting alumni formation services, and coordinates with the University Marketing and Communications Office (UMCO) to ensure alignment with the objectives of the University </li>
</ul>

II. Alumni Services

<ul>
	<li>Benchmarks with other schools, local and international, in terms of best practices on communications to identify opportunities for improving internal practices, and recommending them to the AFSH</li>
	<li>Coordinates with various individuals and groups, both within and outside of the University, ensuring the successful implementation of events, activities, programs, content, and other related services consistent with the Section's purpose (e.g., Ignatian Festival, Bonfires, the Ateneo Sports Hall of Fame, University Planner, etc.)</li>
	<li>Writes articles and provides photos for the Fabilioh and the bi-annual Alumni Magazine to assist the AFSH in their timely release</li>
	<li>Provides assistance to the Ateneo Alumni Association (AAA) and the various alumni organizations in their events and projects, including the annual Grand Alumni Homecoming and campus tours for visiting alumni or balikbayans</li>
	<li>Coordinates information requests with concerned individuals and groups to ensure they are provided in a timely, accurate manner that is consistent with University policies
	<ul style="list-style-type: circle;">
		<li>Responds to queries and requests from alumni, connects them with relevant University offices</li>
		<li>Provides lists and sends out email announcements for official events</li>
	</ul>
	</li>
	<li>Disseminates information on alumni demise and ensures that the batchmates of the deceased are informed, and sends out messages of condolences to the bereaved family</li>
</ul>

III. Performs other office-related tasks as may be assigned by immediate supervisor or authorized representatives

Alumni Formation and Services Officer

Welcome to PwC Acceleration Center Manila — where we’re reimagining the possible.

As an integral part of the PwC network, we help redefine how businesses thrive across the US, Europe, and the Asia Pacific by combining the power of our people and technology. We are a community of solvers committed to building trust and delivering sustained outcomes.

With over 3,000 talented professionals, we provide high-quality services in Assurance, Tax, Advisory, and Business Services to PwC member firms in more than 20 countries. Our people work collaboratively to deliver distinctive experiences—anchored in quality, innovation, and care for our clients.

At PwC AC Manila, inclusion and diversity are part of our DNA. We are proud of our balanced workforce, with a 50:50 gender representation at the leadership level. We ensure equitable pay and opportunities for all, champion LGBTQ+ inclusion, and invest in initiatives like Women in Tech to empower underrepresented communities in the digital space.

We are also deeply committed to Environmental, Social, and Governance (ESG) goals—embedding sustainability in everything we do and making a meaningful impact in our communities.

Our evolution reflects our relentless drive to grow, transform, and lead with purpose. By leveraging human ingenuity and technology, we continue to unlock new possibilities—for our clients, our people, and society.

Together, we’re creating a future that’s human-led and tech-powered.

PwC Acceleration Center Manila

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.

 
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

 
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

<ul>
	<li class="text-justify">Respond effectively to the diverse perspectives, needs, and feelings of others.</li>
	<li class="text-justify">Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.</li>
	<li class="text-justify">Use critical thinking to break down complex concepts.</li>
	<li class="text-justify">Understand the broader objectives of your project or role and how your work fits into the overall strategy.</li>
	<li class="text-justify">Develop a deeper understanding of the business context and how it is changing.</li>
	<li class="text-justify">Use reflection to develop self awareness, enhance strengths and address development areas.</li>
	<li class="text-justify">Interpret data to inform insights and recommendations.</li>
	<li class="text-justify">Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</li>
</ul>

 
The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

 
As part of the Business Admin Services team you provide essential back office support to PwC Firms in various administrative functions. As a Senior Associate, you guide and mentor junior team members while delivering quality outputs that align with client requirements and service process guidelines.

 
Responsibilities

<ul>
	<li class="text-justify">Analyze data to provide actionable insights for clients</li>
	<li class="text-justify">Collaborate with teams to drive data-informed decision making</li>
	<li class="text-justify">Mentor junior staff to enhance their analytical skills</li>
	<li class="text-justify">Maintain elevated standards of quality in data analysis</li>
	<li class="text-justify">Build relationships with clients to understand their needs</li>
	<li class="text-justify">Utilize various analytical tools to solve complex problems</li>
	<li class="text-justify">Support the overall objectives of the Data and Analytics team</li>
	<li class="text-justify">Adapt to evolving data trends and methodologies</li>
</ul>

Business Admin Services Senior Associate

Ayala Land transformed the Philippine landscape with the nation's premier business district over five decades ago. As the largest, most experienced, and most trusted company in its field, Ayala Land leads the burgeoning real estate industry in the Philippines with prime residential and commercial developments.

Ayala Land Premier carries the heritage of Ayala Land. From high-rise condominiums to suburban environments and leisure communities, Ayala Land Premier developments are true testaments to high-quality living. Heralded for their prestige, choice location, and unrivaled land value appreciation, each development guarantees prime locations and desired addresses.

At Ayala Land Premier, our biggest investment is our people. We train them to be the best that they can be. We support them in their drive to achieve their aspirations. And most of all, we inspire them to build strong relationships with clients.

You can now live your dream of a high-paying job, travel opportunities, and excellent chances of climbing up the corporate ladder in a prestigious company.

We reward people not only with excellent pay and perks but also with advancement in a solid career in the Real Estate industry.

Join our growing sales force now!

Ayala Land Premier

The Client Services and Accounts Management Associate manages client interactions and account servicing for assigned Ayala Land Premier real estate projects. This includes addressing inquiries, requests, follow-ups, and complaints, while ensuring clients receive timely, accurate, and complete updates throughout key project milestones.

Key Responsibilities

Client Services: Manages client communications via Salesforce, hotline, email, and meetings; ensures timely resolution of concerns and proactive updates on client milestones 

System Monitoring: Tracks and evaluates cases through Salesforce and Access Ayala platform; ensures accurate documentation and client data management.

Stakeholder Coordination: Collaborates with Customer Relations, Amicassa, and other departments to ensure client satisfaction and alignment.

Reporting: Prepares regular reports and dashboards for internal reviews and committees.

Client Services and Accounts Management Associate

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

Main Duties and Responsibilities 
I. Frontline and Administrative Support

<ul>
	<li>Attends to inquiries and requests from stakeholders and visitors from various communication channels and coordinates the flow of information internally and with other offices concerned</li>
	<li>Receives and records Office correspondences and communication materials and carries out appropriate actions</li>
	<li>Handles coordination and logistical support requirements for meetings, events, and activities</li>
	<li>Contributes to efforts in communicating and promoting to various stakeholders vital and up-to-date information, reports, and initiatives pertaining to University strategies, rankings, and accreditations</li>
	<li>Safekeeps the repository of all communication materials of the Office of the Associate Dean for Administrative and Student Services</li>
	<li>Collates data and prepares reports pertaining to staff formation, health &amp; wellness, etc. and submits to the Assistant to the Associate Dean for review and endorsement</li>
	<li>Coordinates with the Office of the University Physician and Clinic (OUPC) Office and/or Higher Education Clinics on protocols related to employees and students’ health and wellness</li>
	<li>Coordinates with Campus Security and Mobility Office (CSMO) on campus security and safety protocols</li>
	<li>Provides administrative and logistical support for AGSB projects and special events</li>
</ul>

II. Financial Management Support

<ul>
	<li>Keeps financial records and expense accounts of the Office to ensure that all financial documents are properly accounted for</li>
	<li>Works closely with the Assistant to the ADASS in preparing the budget proposal of the AGSB, and provides information in drafting budget reports (e.g. supplies and expenses, new equipment, minor and major improvement, etc.)</li>
	<li>Prepares and processes all financial-related documents (e.g. order for checks, reimbursements, liquidation reports, petty cash vouchers, etc.) for approval by the ADASS and submission to CAO</li>
	<li>Assists in monitoring collection activities of GSB</li>
</ul>

III. Records Management Support

<ul>
	<li>Updates office database and maintains files and records of correspondences, documents, and other materials for the Office in a systematic manner and consistent with the need to protect confidentiality and data privacy</li>
	<li>Maintains pertinent files and records and facilitates disposal of old files and records according to University guidelines</li>
</ul>

IV. Human Resource Matters Support

<ul>
	<li>Facilitates the routing and submission of HR-related documents to the Human Resources Cluster (e.g. hiring justifications, TORs, NDA’s, etc.) and conducts follows throughs as needed</li>
	<li>Provides support in filling in of vacancies in the School</li>
	<li>Works with the Supervisors, Departments Secretaries and Academic Program Secretaries in updating Admin, Faculty and staff files for internal and regulatory compliance</li>
	<li>Provides administrative support in the implementation of the developmental plans for employees under GSB</li>
	<li>Prepares attendance summary for non-teaching Admin and Staff</li>
</ul>

V. Facilities and Information Technology Matters

<ul>
	<li>Conducts periodic checking of AGSB facilities and coordinates with CFMO for renovation/repairs requirements</li>
	<li>Coordinates with the Departments on facilities requirements, monitors and secures inventory reports of CAPEX/Non-CAPEX equipment</li>
	<li>Coordinates with AGSB offices, Office of the Vice President for Finance and Treasurer (OVPFT)/Central Accounting Office (CAO) and Central Purchasing Office (CPO) on inventory and/or disposal of office equipment and furniture</li>
	<li>Collaborates with the Dean’s Office and Department Secretaries in billing other Units for classroom usage</li>
	<li>Provides classroom and logistical support to classes</li>
</ul>

VI. Performs other work-related tasks as may be required by the immediate 
supervisor and authorized representative.

Administrative Assistant for Admin & Student Services

Summary of Work Activities and Responsibilities

Under the direct supervision of the Director, the Career Advisor assists in the planning, implementation, and evaluation of initiatives related to career development of undergraduate students, networking with the employment sector, and research. This position provides career counseling to undergraduate students and alumni and helps them with education plans, shifting, and other job-related issues (i.e., finding work and setting career goals).

 

Main Duties and Responsibilities

I. Career Advising 

<ul>
	<li>Provides career resources to undergraduate students and alumni by interpreting career assessment tools, individual/group training sessions, and orientation programs to help them know their abilities, skills, interests, and values.</li>
	<li>Conducts sessions on goal-setting, resume-writing, interview tips, negotiating job offers, and shifting degree concentrations.</li>
</ul>

 

II. Networking 

<ul>
	<li>Liaises with both internal (faculty) and external (employment sector) stakeholders to promote employability and facilitate the recruitment and career movement of graduating students and alumni.</li>
	<li>Facilitates placement and referrals for undergraduate and graduating students and alumni looking for employment, internship, further studies, and career movement opportunities.</li>
	<li>Assists in organizing career-related events involving participation of the employment sector, faculty, administrative offices, and student groups (e.g., Annual Career Fair, Career Panel Discussions and Networking Sessions, Work-Orientation Sessions</li>
	<li>Assists in the development, formulation, and evaluation of office systems and publications.</li>
</ul>

III. Research

<ul>
	<li>Assists in the design and administration of surveys, including data gathering, data analysis, and writing reports of research outcomes on
	<ul style="list-style-type: circle;">
		<li>Annual Tracer Studies of Recent Alumni</li>
		<li>Graduates’ Work Performance</li>
		<li>Students’ Employer Preferences</li>
		<li>Annual Exit Survey for Graduating College Seniors</li>
	</ul>
	</li>
</ul>

IV. Performs all other tasks assigned by the immediate supervisor and authorized representatives

Career Advisor | Office of Placement and Career Services

Mum’s Lasagna is a proudly homegrown food business specializing in freshly baked, premium-quality lasagna and comfort food favorites. Known as the Home of Freshly Baked Lasagna, we are committed to delivering excellence through quality ingredients, consistent flavor, and outstanding customer experience.

DRD Tan Food Services

We’re looking for someone who’s organized, reliable, and genuinely enjoys helping others. 
If you're warm, respectful, and eager to support customers in a meaningful way — we’d love to work with you! 
 
 

What You’ll Do at Mum’s Lasagna:

<ul>
	<li>Respond to customer inquiries via messages, chats, and calls with sincerity and professionalism</li>
	<li>Process and accommodate incoming orders with care, speed, and accuracy</li>
	<li>Assist customers with a friendly, respectful, and helpful approach — in line with our brand values</li>
	<li>Organize and encode data related to online orders and transactions</li>
	<li>Perform basic bookkeeping — including tracking invoices and maintaining order forms</li>
	<li>Coordinate with the operations team to ensure smooth order flow and timely deliveries</li>
	<li>Handle customer follow-ups and concerns with patience and efficiency 
	 
	 </li>
</ul>

What We’re Looking For:

<ul>
	<li>Can multitask and stay focused in a fast-paced online environment</li>
	<li>Highly organized and detail-oriented</li>
	<li>Basic skills in data entry and encoding</li>
	<li>Strong communication skills in English and Filipino</li>
	<li>Familiar with Word, Excel, messaging apps, and online platforms</li>
	<li>Trustworthy, proactive, and a team player</li>
	<li>Work Conditions &amp; Benefits:</li>
	<li>Flexible working schedule</li>
	<li>Willing to work on weekends, holidays, and overtime</li>
	<li>Overtime and holiday pay provided</li>
</ul>

Organizing and Planning

MS Office

Problem Sensitivity

Critical Thinking

Typing

Communication Skills

Customer Service Representative (CSR)

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

The Service Manager is responsible for assisting and coordinating with the stakeholders of the business. Monitors business operational activities and contributes to the effective production of products and/or provision of services. This position supervises day-to-day activities to ensure efficient service that meets the expectations and needs of customers and clients/partners.

Service Manager

FBG Enterprises Opco, LLC is a leading global digital sports platform that offers a comprehensive suite of products and services designed to enhance the fan experience across the sports industry. Established in 2011, the company has rapidly expanded its operations to become a dominant force in sports merchandising, collectibles, and digital engagement.

FBG Enterprises Opco, LLC

<ul>
	<li>Provide technical support to internal users and external partners</li>
	<li>Respond to user inquiries via all support channels (e.g., Slack, Email, Jira, etc.)</li>
	<li>Gather and present support metrics and activities to management.</li>
	<li>Remain current on technology and support trends.</li>
	<li>Help onboard new service desk analysts and personnel</li>
	<li>Ensure trouble tickets are kept up to date as well as provide timely and accurate updates to the reporter.</li>
	<li>Help maintain and update onboarding documentation and processes for new hires</li>
	<li>Help ensure that processes used by the service desk team are well-documented and communicated</li>
	<li>Triage service requests and escalate as necessary with the IT functional teams (e.g., Security, Engineering, DevOps, etc.) on major initiatives to ensure alignment of support activities across the organization.</li>
	<li>Help track, deploy and maintain detailed inventory of BetFanatics-owned computers and mobile devices in Oomnitza as it relates to joiners, leavers and lost/stolen.</li>
	<li>Partner with SMEs to prepare reference material for users by drafting operation instructions and updating the company knowledge base with tech tips</li>
	<li>Report common issues identified with service partners to management for escalation</li>
	<li>Ability to work with minimal supervision (e.g., use company documentation and/or research using traditional and online resources)</li>
	<li>Must be available for on-call rotation after normal business hours and on weekends as an escalation point, serve as the Major Incident Coordinator for P1s supporting the Incident Commander and/or onsite contact.</li>
	<li>Maintains security, confidentiality and adheres to best practice standards</li>
	<li>Must be open to occasional travel to Fanatics Betting &amp; Gaming offices and other locations for conferences, events, meetings, and team-building activities.</li>
</ul>

Service Desk Analyst

Established on April 25, 2018, Global SME Loans Inc. (“GSLI”) is a subsidiary of Global Dominion Financing, Inc. (“GDFI”), providing financial services to small and medium-sized enterprises in the form of non-collateral loans.

With the pandemic’s economic impact on SME’s, GSLI has shifted loan products and is now providing non-collateral loans to overseas Filipino workers (for both land-based and sea-based workers).

GSLI is part of the Asialink Group of Companies and has an interest in financing, credit and collection services, banking, insurance, and human resource services.

Employees, being the backbone of the organization, have a big role in preserving this reputation. Not only by providing quality and efficient service to clients but also by conducting ourselves to the highest standards of professionalism, integrity, and commitment while doing business.

----
Corporate Name: Global SME Loans Inc.
SEC Reg Number: CS201806083
Certificate of Authority Number 1166

Global SME Loans Inc.

<ul>
	<li>Supervise and lead the customer service team, including hiring, training, scheduling, and performance management.</li>
	<li>Develop and implement effective customer service policies, procedures, and standards.</li>
	<li>Handle escalated customer complaints and issues, ensuring prompt resolution.</li>
	<li>Analyze customer feedback and data to identify trends and recommend service improvements.</li>
	<li>Collaborate with other departments (sales, product, operations) to ensure a seamless customer experience.</li>
	<li>Maintain up-to-date knowledge of company products and services to support the team and customers.</li>
	<li>Prepare regular reports on team performance, customer satisfaction, and service issues.</li>
	<li>Stay current with industry trends and best practices to continuously enhance service quality.</li>
</ul>

Customer Service Manager

Job Description

<ul>
	<li>Design, plan and implement strategic initiatives to generate revenue and increase profitability for Managed</li>
	<li>Services and DevOps business units. This includes but is not limited to the setting of financial goals and managing resources to achieve business objectives and maximize value.</li>
	<li>Build strategic partnerships with clients and key stakeholders to establish a strong foothold in their core business thereby gaining access to business growth.</li>
	<li>Drive Service Portfolio Management of the business unit to ensure the right mix of services offered are aligned to the Company’s overarching business goals and priorities, maximizing the value of investment.</li>
	<li>Champion operational excellence to drive the lowest cost to serve and gain a competitive advantage in the Managed Services and DevOps market.</li>
	<li>Establish policies and procedures designed to ensure consistently high service performance in service delivery as well as total customer experience.</li>
	<li>Identify and analyze issues that prevent delivery of high-quality service to end-users and implement remediation and preventive actions using industry best practices.</li>
	<li>Provide functional, technical, and process leadership on Service Delivery management by leveraging the result of customer feedback analysis performed, Customer Satisfaction Index (CSI), and other analytical tools designed to measure customer satisfaction to improve client retention.</li>
	<li>Owns the Service Level Agreement and all other contractual obligations as the Managed Service Provider in all engagements.</li>
	<li>Effectively manage the implementation of these obligations including the risks involved throughout the contract.</li>
	<li>Other job-related activities may be assigned from time to time.</li>
</ul>

.Service Delivery Manager.

Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

<ul>
	<li>Establishes industry contacts and client base</li>
	<li>Gathers market information and provides feedback to the Service Sales Manager.</li>
	<li>Participates in sales planning</li>
	<li>Participates in sales blitzes and other company sales activities.</li>
	<li>Visits owners, architects and general contractors for possible elevator and escalator requirements</li>
	<li>Prepares quotations, data and specifications of elevators, dumbwaiters and escalators to be presented to owners, architects and/or contractors.</li>
	<li>Negotiates with owners, architects and/or contractors for possible sales.</li>
	<li>Calls on clients on a regular basis.</li>
	<li>Prepares contracts and ensures that all documents related to a sale are complete and referred to Finance for approval</li>
	<li>Coordinates with Service Manager/Supervisors with regards to service contracts.</li>
	<li>Attends meetings with building owners, architects and/or general contractors to thresh out problems encountered at jobsites</li>
	<li>Assists in collecting payments of his/her clients and obtains withholding tax certificates from his/her clients</li>
	<li>Observe and commit to provide safe and healthy working conditions on performing the daily responsibilities</li>
	<li>Use ACE and other tools to improve performance.</li>
	<li>Performs other duties/ tasks that may be assigned from time to time, in support of the achievement of team goals or for own development purposes.</li>
</ul>

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