Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

Job Summary: We are looking for a talented and innovative Fashion Designer to join our creative team. As a Fashion Designer, you will be responsible for creating visually compelling designs across multiple platforms and mediums. Your role will include collaborating with cross-functional teams to bring concepts to life, from initial sketches to final designs. The ideal candidate will have a strong eye for design, excellent communication skills, and a passion for creating user-centric, aesthetically pleasing solutions.

What you’ll do:

<ol>
	<li>Brainstorming/Conceptualization:</li>
</ol>

<ul>
	<li>Participate in brainstorming sessions to generate innovative design ideas aligned with the seasonal theme.</li>
	<li>Collaborate with the team to research fashion trends, ensuring designs reflect the Creative Director’s vision.</li>
	<li>Contribute to discussions on color palettes, silhouettes, fabrics, prints, graphics, and embellishments to create a cohesive and aesthetically pleasing collection.</li>
	<li>Confidently present design concepts to the team for feedback and refinement.</li>
</ul>

<ol>
	<li>CADs/Digital &amp; Manual Illustrations:</li>
</ol>

<ul>
	<li>Create manual sketches for brainstorming and concept development.</li>
	<li>Produce digital illustrations for finalizing collections, presenting styling concepts, and collaborating with the Sample Dept., MPCD, Visual, and Export Departments.</li>
	<li>Efficiently create Technical Packs, ensuring smooth progression in collection development.</li>
</ul>

<ol>
	<li>Fabric Print Artwork/Graphics/Embellishments:</li>
</ol>

<ul>
	<li>Work with graphic artists to develop seasonally themed prints, graphics, and embellishments.</li>
	<li>Ensure that colors and techniques align with the cultural theme, while coordinating with the team for approval from the Creative Director.</li>
	<li>Complete copyright forms to verify the originality of all artworks, avoiding legal issues.</li>
	<li>Collaborate with R&amp;D and Artists on lab dips and strike-offs to ensure color matching and consistency.</li>
</ul>

<ol>
	<li>Initial Techpacks:</li>
</ol>

<ul>
	<li>Assist in preparing technical packs, outlining specifications and construction guidelines.</li>
	<li>Work with pattern makers on styles requiring draping or mock-ups, ensuring the Sample Dept. understands the garment construction.</li>
	<li>Complete all details to ensure smooth proto-sampling.</li>
</ul>

<ol>
	<li>Fittings:</li>
</ol>

<ul>
	<li>Collaborate effectively with fitters and pattern makers during fittings.</li>
	<li>Provide constructive feedback to streamline the fitting process, reducing the need for revisions and ensuring efficient protosample production.</li>
</ul>

<ol>
	<li>Forms/Email/Meetings:</li>
</ol>

<ul>
	<li>Assist with crucial forms such as the AAG (At a Glance), copyright forms, and FCS meetings.</li>
	<li>Contribute to the creation and distribution of AAG forms, including digital drawings and style details for all departments.</li>
	<li>Participate in FCS meetings to discuss styles, fabric, construction, embellishments, and cost-saving strategies.</li>
</ul>

<ol>
	<li>Styling:</li>
</ol>

<ul>
	<li>Style collections with a keen sense of contemporary fashion while maintaining brand identity and alignment with the seasonal theme.</li>
</ul>

Fashion Designer

What you’ll do:

<ul>
	<li>Participate in brainstorming sessions to generate innovative design ideas aligned with the seasonal theme.</li>
	<li>Contribute to discussions on color palettes, silhouettes, fabrics, prints, graphics, and embellishments to create a cohesive and aesthetically pleasing collection.</li>
</ul>

<ul>
	<li>Create manual sketches for brainstorming and concept development.</li>
</ul>

<ul>
	<li>Work with graphic artists to develop seasonally themed prints, graphics, and embellishments.</li>
	<li>Collaborate with R&amp;D and Artists on lab dips and strike-offs to ensure color matching and consistency.</li>
</ul>

<ul>
	<li>Work with pattern makers on styles requiring draping or mock-ups, ensuring the Sample Dept. understands the garment construction.</li>
	<li>Complete all details to ensure smooth proto-sampling.</li>
</ul>

<ul>
	<li>Provide constructive feedback to streamline the fitting process, reducing the need for revisions and ensuring efficient proto-sample production.</li>
	<li>Demonstrate expertise in fitting denim garments for both men and women, ensuring comfort, style, and functionality.</li>
</ul>

<ul>
	<li>Apply specialized knowledge in denim design, including washes and treatments, to enhance garment aesthetics and durability.</li>
</ul>

Job Overview: The position involves researching, evaluating, and purchasing raw materials, fabrics, trims, and accessories to manufacture clothing and related products. This position is crucial in ensuring that the company procures high-quality materials at competitive prices to meet production requirements while maintaining profitability and staying ahead of industry trends.

What you’ll do:

<ol>
	<li>Market Research and Analysis:

	<ul style="list-style-type: disc;">
		<li>Developed fabrics and trims needed on collection.</li>
		<li>Conduct market research to identify new trends, materials, apparel, and garment suppliers.</li>
		<li>Analyze market trends, pricing, and supplier capabilities to make informed purchasing decisions.</li>
		<li>Monitor competitors' strategies related to sourcing and purchasing of materials.</li>
	</ul>
	</li>
	<li>Supplier Identification and Evaluation:
	<ul style="list-style-type: disc;">
		<li>Identify potential suppliers for raw materials, fabrics, trims, and accessories.</li>
		<li>Evaluate suppliers based on quality, reliability, pricing, lead times, and ethical practices.</li>
		<li>Negotiate contracts and agreements with suppliers to ensure favorable terms and conditions for the company.</li>
	</ul>
	</li>
	<li>Cost Management:
	<ul style="list-style-type: disc;">
		<li>Work closely with the Merchandising team to develop and manage budgets for purchasing raw materials.</li>
		<li>Implement cost-saving strategies and propose alternative materials and suppliers without compromising on quality or production timelines.</li>
		<li>Monitor and analyze material costs to identify opportunities for cost optimization.</li>
		<li>Provide monthly expense report and price matrix of raw materials.</li>
	</ul>
	</li>
	<li>Inventory Management:
	<ul style="list-style-type: disc;">
		<li>Coordinate with production planning teams to forecast material requirements and maintain optimal inventory levels.</li>
		<li>Implement inventory management best practices to minimize excess inventory and stockouts.</li>
		<li>Develop and maintain relationships with logistics partners for efficient material handling and delivery.</li>
	</ul>
	</li>
	<li>Cross-Functional Collaboration:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Creative, Production Planning, and Merchandising teams to understand their requirements and align purchasing strategies accordingly.</li>
		<li>Participate in cross-functional meetings to discuss product development, sourcing strategies, and market trends.</li>
		<li>Foster strong relationships with internal stakeholders to support overall business objectives.</li>
	</ul>
	</li>
</ol>

Purchaser or Fashion Buyer

Position Summary: As a Graphic Artist, your primary responsibility will be to create original and compelling graphics for apparel and accessories. This role requires a keen understanding of brand identity and fashion trends and proficiency in various design techniques and processes. You will collaborate closely with the Fashion Designer to develop innovative and on-brand visuals that resonate with our target audience.

What you will do:

<ol>
	<li>Create original graphics for apparel and accessories, including all-over prints, spot prints for tops, embroideries, garment trims, and accessories.</li>
	<li>Render and style designs following the brand DNA, ensuring consistency and alignment with brand aesthetics.</li>
	<li>Demonstrate a strong fashion color sense and stay up-to-date with the latest color trends and palettes.</li>
	<li>Conduct thorough research on different fashion cultures, trends, and influences to inform design decisions.</li>
	<li>Stay abreast of the latest fashion trends and incorporate them into design concepts.</li>
	<li>Display proficiency in color combination, ensuring harmonious and visually appealing compositions.</li>
	<li>Participate in brainstorming sessions and contribute creative ideas to enhance fashion collections.</li>
	<li>Collaborate with the design team to develop cohesive collections that resonate with the target demographic.</li>
	<li>Knowledge of various printing techniques, fabrics, and spot print methods.</li>
	<li>Maintain awareness of industry developments and advancements in design technology.</li>
</ol>

Graphic Artist for Creative Department

As the E-commerce Account Officer, you will be responsible for managing our online presence on platforms like Shopee, Lazada, Zalora, and Shopify. You will work closely with the Marketing and Merchandising Planning and Control Department to ensure our online sales strategies align with overall business goals.

Key Responsibilities:

<ul>
	<li>Manage our online stores, ensuring they showcase our latest trends and collections perfectly.</li>
	<li>Optimize product listings across platforms with eye-catching titles and images.</li>
	<li>Work with the Marketing team to align online sales strategies with their campaigns.</li>
	<li>Collaborate with the Merchandising Planning and Control Department to keep our online and offline offerings in sync for a smooth shopping experience.</li>
	<li>Use data to uncover insights that drive online sales.</li>
	<li>Turn data into actionable plans, from adjusting promotions to refining product assortments.</li>
	<li>Provide exceptional customer service, turning every interaction into a positive experience.</li>
	<li>Listen to customers, solve their issues, and build long-lasting relationships.</li>
	<li>Work closely with teams like Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.</li>
	<li>Share knowledge and insights with the team to foster growth and learning.</li>
</ul>

E Commerce Account Officer

Key Responsibilities:

<ol>
	<li>Team Leadership:</li>
</ol>

<ul>
	<li>Lead, mentor, and motivate boutique and department store managers and staff.</li>
	<li>Set clear performance expectations and provide regular feedback and coaching to improve employee performance.</li>
	<li>Ensure the development of a cohesive and customer-focused team culture.</li>
</ul>

2. Sales and Revenue Generation:

<ul>
	<li>Develop and execute strategies to maximize sales, profitability, and market share within your area.</li>
	<li>Monitor and analyze sales trends, customer feedback, and competitor activities to identify opportunities and threats.</li>
	<li>Implement sales targets and action plans to achieve and exceed sales goals.</li>
</ul>

3. Inventory Management:

<ul>
	<li>Oversee inventory levels, stock turnover, and merchandising standards in all stores.</li>
	<li>Collaborate with inventory control teams to optimize stock levels and minimize losses through theft or damage.</li>
</ul>

4. Customer Experience:

<ul>
	<li>Ensure that boutique and department store personnel provide exceptional customer experience and maintain a welcoming and professional environment.</li>
	<li>Address customer complaints and concerns promptly and effectively.</li>
</ul>

5. Operational Efficiency:

<ul>
	<li>Implement and enforce company policies, procedures, and standards across all stores.</li>
	<li>Optimize store layouts and visual merchandising to enhance the customer shopping experience.</li>
	<li>Monitor and control operating expenses, including labor costs and overheads.</li>
</ul>

6. Learning and Development:

<ul>
	<li>Identify training needs and facilitate training programs for store employees to enhance their product knowledge and customer service skills.</li>
	<li>Foster a culture of continuous learning and growth within your team or organization.</li>
</ul>

7. Performance Evaluation:

<ul>
	<li>Conduct regular performance evaluations and assessments of boutique and department store personnel.</li>
	<li>Recognize and reward top performers and address performance issues promptly.</li>
</ul>

8. Compliance and Safety:

<ul>
	<li>Ensure that all stores adhere to legal and safety regulations.</li>
	<li>Implement loss prevention measures to safeguard merchandise and assets.</li>
</ul>

9. Reporting:

<ul>
	<li>Prepare and submit regular reports on sales, inventory, and operational performance to higher management.</li>
	<li>Provide insights and recommendations to improve overall area performance.</li>
</ul>

10. Expansion and Market Development:

<ul>
	<li>Collaborate with the senior management team on opening new boutiques or department stores within your designated area.</li>
	<li>Participate in market research and competitor analysis to identify growth opportunities.</li>
</ul>

Brand Management

Competitor Analysis

Business Development

Customer Service

Communication Skills

Business Mathematics

Handling Objections

Area Sales Manager

Summary: As a Copywriter, you will be responsible for producing high-quality written content for various marketing materials, including but not limited to product descriptions, advertising campaigns, website content, social media posts, email marketing, and promotional materials. You will work closely with the Marketing team to ensure that all copy aligns with our brand voice and effectively communicates our messaging to our target audience.

Key Responsibilities:

<ol>
	<li>Content Creation:

	<ul style="list-style-type: disc;">
		<li>Write clear, concise, and compelling product descriptions for our clothing and fashion items, highlighting their unique features and benefits.</li>
		<li>Develop engaging and persuasive copy for marketing campaigns, advertisements, and materials.</li>
		<li>Craft SEO-friendly content to improve our online visibility and search engine rankings.</li>
	</ul>
	</li>
	<li>Brand Consistency:
	<ul style="list-style-type: disc;">
		<li>Maintain and uphold the company's brand voice and style guidelines across all written materials.</li>
		<li>Ensure that all copy aligns with the brand's values, mission, and messaging.</li>
	</ul>
	</li>
	<li>Audience Understanding:
	<ul style="list-style-type: disc;">
		<li>Research and understand our target audience, their preferences, and their pain points to create content that resonates with them.</li>
		<li>Tailor messaging to different customer segments and demographics.</li>
	</ul>
	</li>
	<li>Collaboration:
	<ul style="list-style-type: disc;">
		<li>Collaborate with the Marketing team, Graphic Designers, and other stakeholders to develop integrated marketing campaigns.</li>
	</ul>
	</li>
	<li>Proofreading and Editing:
	<ul style="list-style-type: disc;">
		<li>Review and edit written content to ensure accuracy, grammar, and adherence to brand guidelines.</li>
		<li>Conduct quality control checks to eliminate errors and inconsistencies.</li>
	</ul>
	</li>
	<li>Stay Updated:
	<ul style="list-style-type: disc;">
		<li>Stay up-to-date with industry trends, fashion developments, and competitive analysis to create relevant and timely content.</li>
	</ul>
	</li>
</ol>

Copywriter

Position Overview: The Marketing Assistant serves as the primary advocate for the brand, ensuring its integrity across all facets of the business. This role involves strategic planning, market positioning, pricing, promotion, product mix, and advertising to drive brand growth and profitability. Likewise, coordinates cross-departmental collaboration, manages resources, and oversees brand initiatives to achieve sales, profitability, and cost control targets.

What will you do:

<ol>
	<li>Brand Strategy and Planning:

	<ul style="list-style-type: disc;">
		<li>Develop and implement comprehensive brand strategies to enhance market positioning and achieve business objectives.</li>
		<li>Set and execute brand planning calendars to ensure the timely completion of all deliverables.</li>
	</ul>
	</li>
	<li>Cross-Departmental Collaboration:
	<ul style="list-style-type: disc;">
		<li>Coordinate with various departments to align brand initiatives, including Merchandising Planning and Control, Visual Merchandising, Store Operations, Marketing, e-commerce, and Franchise Management.</li>
		<li>Direct resources effectively to support brand objectives and initiatives.</li>
	</ul>
	</li>
	<li>Sales and Profitability Management:
	<ul style="list-style-type: disc;">
		<li>Establish and achieve sales, profitability, and cost control budgets and targets for the brand.</li>
		<li>Analyze market trends, customer spending patterns, preferences, and merchandising mix to inform product development and drive marketing innovation.</li>
	</ul>
	</li>
	<li>Brand Image and Customer Experience:
	<ul style="list-style-type: disc;">
		<li>Develop and maintain the company’s brand image and customer experience across all online and offline touchpoints.</li>
		<li>Ensure consistent brand look and feel to enhance customer engagement and loyalty.</li>
	</ul>
	</li>
	<li>Brand Engagement and Marketing:
	<ul style="list-style-type: disc;">
		<li>Spearheaded the development and implementation of comprehensive brand engagement strategies across multiple channels, including social media, influencer partnerships, key opinion leaders, and targeted advertising.</li>
		<li>Establish relationships with key influencers, fan communities, and target market groups.</li>
	</ul>
	</li>
	<li>Market Analysis and Reporting:
	<ul style="list-style-type: disc;">
		<li>Analyze market trends, customer behavior, and category performance to make informed recommendations and decisions.</li>
		<li>Provide regular reports to measure and evaluate sales, sell-throughs, stock levels, and marketing activities.</li>
	</ul>
	</li>
	<li>Expansion and Growth Initiatives:
	<ul style="list-style-type: disc;">
		<li>Identify and recommend opportunities for brand and store expansions into new areas and territories.</li>
		<li>Implement expansion strategies to drive brand growth and market penetration.</li>
	</ul>
	</li>
</ol>

Marketing Assistant

Position Overview: The Brand Assistant serves as the primary advocate for the brand, ensuring its integrity across all facets of the business. This role involves strategic planning, market positioning, pricing, promotion, product mix, and advertising to drive brand growth and profitability. Likewise, coordinates cross-departmental collaboration, manages resources, and oversees brand initiatives to achieve sales, profitability, and cost control targets.

What will you do:

<ol>
	<li>Brand Strategy and Planning:

	<ul style="list-style-type: disc;">
		<li>Develop and implement comprehensive brand strategies to enhance market positioning and achieve business objectives.</li>
		<li>Set and execute brand planning calendars to ensure the timely completion of all deliverables.</li>
	</ul>
	</li>
	<li>Cross-Departmental Collaboration:
	<ul style="list-style-type: disc;">
		<li>Coordinate with various departments to align brand initiatives, including Merchandising Planning and Control, Visual Merchandising, Store Operations, Marketing, e-commerce, and Franchise Management.</li>
		<li>Direct resources effectively to support brand objectives and initiatives.</li>
	</ul>
	</li>
	<li>Sales and Profitability Management:
	<ul style="list-style-type: disc;">
		<li>Establish and achieve sales, profitability, and cost control budgets and targets for the brand.</li>
		<li>Analyze market trends, customer spending patterns, preferences, and merchandising mix to inform product development and drive marketing innovation.</li>
	</ul>
	</li>
	<li>Brand Image and Customer Experience:
	<ul style="list-style-type: disc;">
		<li>Develop and maintain the company’s brand image and customer experience across all online and offline touchpoints.</li>
		<li>Ensure consistent brand look and feel to enhance customer engagement and loyalty.</li>
	</ul>
	</li>
	<li>Brand Engagement and Marketing:
	<ul style="list-style-type: disc;">
		<li>Spearheaded the development and implementation of comprehensive brand engagement strategies across multiple channels, including social media, influencer partnerships, key opinion leaders, and targeted advertising.</li>
		<li>Establish relationships with key influencers, fan communities, and target market groups.</li>
	</ul>
	</li>
	<li>Market Analysis and Reporting:
	<ul style="list-style-type: disc;">
		<li>Analyze market trends, customer behavior, and category performance to make informed recommendations and decisions.</li>
		<li>Provide regular reports to measure and evaluate sales, sell-throughs, stock levels, and marketing activities.</li>
	</ul>
	</li>
	<li>Expansion and Growth Initiatives:
	<ul style="list-style-type: disc;">
		<li>Identify and recommend opportunities for brand and store expansions into new areas and territories.</li>
		<li>Implement expansion strategies to drive brand growth and market penetration.</li>
	</ul>
	</li>
</ol>

Brand Assistant

Job Summary

We are seeking a highly organized and proactive Project Management Assistant to support the on-site coordination and execution of key initiatives for our fashion brand. This role is crucial in tracking and updating project progress using ClickUp, ensuring timely delivery across various areas, including seasonal collection launches, photo shoots, digital campaigns, and visual merchandising.

What you’ll do:

<ul>
	<li>Support the tracking and coordination of timelines using ClickUp for:</li>
</ul>

- Collection launches

- Photo and video shoot schedules

- Social media calendars

- Boutique, online, and marketplace campaigns

- Visual and window display deadlines

<ul>
	<li>Maintain and update project boards, task lists, and schedules in ClickUp.</li>
	<li>Coordinate with design, marketing, e-commerce, retail, merchandise planning, and VM teams to collect deliverables and updates.</li>
	<li>Prepare and circulate weekly project updates and meeting notes.</li>
	<li>Help identify delays, risks, and dependencies and escalate to the Project Manager or department leads.</li>
	<li>Assist with logistics related to campaign and shoot execution.</li>
	<li>Organize and maintain shared files and records related to each project milestone.</li>
	<li>Contribute to post-launch reports and performance summaries.</li>
</ul>

Project Management Assistant

We are seeking a highly organized and proactive Project Management Assistant to support the on-site coordination and execution of key initiatives for our fashion brand. This role is crucial in tracking and updating project progress ensuring timely delivery across various areas, including seasonal collection launches, photo shoots, digital campaigns, and visual merchandising.

<h2>What you’ll do</h2>

<ul>
	<li>Support the tracking and coordination of timelines using relevant project management tools for:</li>
</ul>

- Collection launches

- Photo and video shoot schedules

- Social media calendars

- Boutique, online, and marketplace campaigns

- Visual and window display deadlines

<ul>
	<li>Maintain and update project boards, task lists, and schedules.</li>
	<li>Coordinate with design, marketing, e-commerce, retail, merchandise planning, and VM teams to collect deliverables and updates.</li>
	<li>Prepare and circulate weekly project updates and meeting notes.</li>
	<li>Help identify delays, risks, and dependencies and escalate to the Project Manager or department leads.</li>
	<li>Assist with logistics related to campaign and shoot execution.</li>
	<li>Organize and maintain shared files and records related to each project milestone.</li>
	<li>Contribute to post-launch reports and performance summaries.</li>
</ul>

The Social Media Content and Creative Producer will oversee the end-to-end content production process from brief to execution, working closely with internal teams, photographers, stylists, and external partners. This person will not produce content themselves but will be responsible for managing timelines, creative direction, team coordination, and output consistency across platforms.

What you’ll be doing:

<ul>
	<li>Lead the planning and execution of content for social media, digital marketing, and e-commerce.</li>
	<li>Collaborate with the brand, marketing, design, and photography teams to ensure content aligns with brand goals and aesthetics.</li>
	<li>Create clear content briefs, production timelines, and shot lists.</li>
	<li>Manage production schedules, locations, talent coordination, and internal/external creative resources.</li>
	<li>Oversee photo and video shoots, ensuring all deliverables meet brand quality standards.</li>
	<li>Ensure consistent brand storytelling across all channels and formats.</li>
	<li>Maintain an organized asset library and oversee post-production timelines and delivery.</li>
	<li>Coordinate approvals and revisions across departments.</li>
</ul>

Social Media Content and Creative Producer

The Category Buyer for Lifestyle Accessories &amp; Stationery is responsible for planning, sourcing, and managing the assortment of products that align with the company’s fashion and lifestyle direction. This role ensures the right mix of trendy, high-quality, and profit-driven items across accessories, novelty gifts, plush toys, and stationery categories. The position combines creative trend awareness with strong negotiation and analytical skills to achieve sales, margin, and inventory goals.

Key Responsibilities:

Product Selection and Buying

<ul>
	<li>Identify new trends and best-selling items in lifestyle accessories, stationery, and novelty categories.</li>
	<li>Develop seasonal and promotional product assortments that fit the brand’s target market.</li>
	<li>Evaluate samples and approve materials, designs, and packaging in collaboration with the visual merchandising and marketing teams.</li>
	<li>Manage supplier relationships and ensure timely delivery of products.</li>
</ul>

Sourcing and Negotiation

<ul>
	<li>Source new suppliers locally and internationally to expand product variety and quality.</li>
	<li>Negotiate pricing, payment terms, and delivery schedules to achieve cost efficiency.</li>
	<li>Ensure suppliers meet ethical, quality, and compliance standards.</li>
</ul>

Inventory and Sales Management

<ul>
	<li>Monitor category performance through sales data and inventory reports.</li>
	<li>Manage stock levels to maintain healthy turnover while avoiding overstock or stock-outs.</li>
	<li>Work closely with logistics and warehouse teams to coordinate product arrivals and allocations.</li>
</ul>

Collaboration and Coordination

<ul>
	<li>Coordinate with merchandising, marketing, and visual display teams to ensure cohesive product presentation.</li>
	<li>Provide product knowledge and promotional support to store teams.</li>
	<li>Work with finance and planning to manage purchase budgets and profitability.</li>
</ul>

Market and Trend Analysis

<ul>
	<li>Conduct market visits and competitor analysis to stay updated on current retail and consumer trends.</li>
	<li>Identify potential product gaps and introduce fresh, appealing collections for each season.</li>
</ul>

Category Buyer for Lifestyle and Stationery

The Retail Operations Manager, reporting to the Brand Manager, oversees and coordinates the operations of multiple fashion retail stores within a designated area. This role involves managing a team of Area Managers and ensuring each store operates efficiently, meets sales targets, and upholds brand standards.

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage, monitor, and guide a team of Area Managers responsible for individual stores within the designated area</li>
		<li>Responsible for increasing store sales and net revenue and minimizing sore overheads.</li>
		<li>Responsible for increasing store sales and net revenue, as well as minimizing store overhead.</li>
		<li>Responsible for monitoring the number of stores.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Provides market feedback on market reception to specific items and categories to MPCD (Merchandising, Planning, and Control) and Creatives.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

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