Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

Overall Role Purpose:

<ul>
	<li class="text-justify">Manage the Network Control Group (NCG, GTW acc, Linehaul) to effectively manage the real time response to fiight and shipment incidents that occur within the Gateway. Manage and lead the activation of fiight contingency plans and transportation movements.</li>
	<li class="text-justify">Manage unit handling duty lAS invoicing for MNL GTW clearances and perform admin functions in lAS for charge code maintenance, account exemption, and account instructions.</li>
</ul>

Accountabilities:

DHL Customers

<ul>
	<li class="text-justify">Provide proactive and immediate response to external customers with escalated service issues</li>
</ul>

DHL Network

<ul>
	<li class="text-justify">Provide tracing service for the network and interface with local country customer service on service incidence and inquiries</li>
</ul>

Gateway Manager

<ul>
	<li class="text-justify">Support the strategic business interest, development of annual NCG plan and strategies, implementation of plans, setting of performance targets and infrastructure development.</li>
	<li class="text-justify">Ensure Regional Must Dos are implemented and KPls achieved</li>
	<li class="text-justify">Provide accurate and analytic performance I incident report to enhance Hub service quality / performance.</li>
	<li class="text-justify">Carry out any task that is required by his or her superiors from time to time.</li>
</ul>

Operations Manager

<ul>
	<li class="text-justify">Prepare accurate and sufficient monthly space booking to support the shipment moving through the warehouse</li>
	<li class="text-justify">Co-ordinate contingency flights/plan so operations can action in order to avoid or minimise service impact</li>
</ul>

DHL Network Gateway &amp; Hubs

<ul>
	<li class="text-justify">Provide proactive customer notification and service recovery: real time responses to offload, technical delays, send Recap reports to the whole network.</li>
	<li class="text-justify">Provide information on DHL network flight space allocation.</li>
	<li class="text-justify">Provide linehaul report for Transportation Manager as required</li>
</ul>

Airlines &amp; other linehaul providers &amp; suppliers

<ul>
	<li class="text-justify">Manage space allocation for both own network and commercial airlines to secure space and minimize offloading as directed by the Transportation Manager</li>
	<li class="text-justify">Negotiate with airlines for ad hoc airline bookings</li>
	<li class="text-justify">Liaise to provide day to day linehaul administration </li>
	<li class="text-justify">Liaise to maintain contingency database (review and set up)</li>
</ul>

Network Control Group Manager| Pooling Only

Overall Role Purpose:

Ensure that recovery, lodgement &amp; sorting activities of the Gateway relating to inbound and outbound shipments are carried out in accordance with network and local service standards.

Accountabilities:

DHL customers on occasional basis

<ul>
	<li> Provide the prompt shipment lodgement &amp; recovery in accordance with the customer’s specific requirement</li>
	<li>Maintain a clean and fair working environment for all visiting customers in gateway</li>
</ul>

 

Local Country Operations Management

<ul>
	<li>Provide reports and management information as required.</li>
	<li>Organize the structure and resource allocation in accordance with Country Operations Priorities and Goals.</li>
	<li>Provide the administrative information and report to maximize Gateway Operations Capability and Competitiveness.</li>
</ul>

 

Gateway Operations Management

<ul>
	<li>Implement the service standards &amp; procedure in accordance with Operations priorities &amp; KPI</li>
	<li>Provide reports and suggest the action plans for service problem between service centres and gateway</li>
</ul>

Customs/Warehouse/Ground Handling Agents/Airline/ Security Service Providers

<ul>
	<li>Participate in setting up Service Level Agreement to reflect practical requirement comply with GSOP</li>
	<li>Implement the efficient/appropriate operations procedure to comply with regulatory rules/policy and achieve DHL service objectives and regional &amp; country target based on the agreed Service Level Agreement</li>
	<li>Build-up the good relationship to make DHL the most competitive courier company</li>
</ul>

DHL Network

<ul>
	<li>Ensure transit time standards and identify non-compliance against gateway operation GSOP</li>
	<li>Provide the timely lodgement and recovery to ensure the reliable DHL service quality and transit time target</li>
</ul>

Gateways &amp; Hubs

<ul>
	<li>Implement the process flow to comply with other Gateways and Hub’s requirement and secure the prompt recovery in the destination</li>
</ul>

Peer Managers in the Gateway

<ul>
	<li>Maintain good relationships in co-operation with managers for high service levels</li>
	<li>Closely communicate and co-operate to achieve the common operations goals and set-up action plans</li>
</ul>

<h3>Gateway staff at all levels</h3>

<ul>
	<li>Maintain cooperative relationships and good communications between gateway departments, the local country office and the DHL network.</li>
</ul>

Gateway Operations Management

<ul>
	<li>Maintain properly allocated manning resources in accordance with shipment volumes, adequate staff skills levels and a safe working environment.</li>
	<li>Solve problems and take corrective actions as dictated by operational contingencies.</li>
	<li>Evaluate procedures and methods to achieve optimum service and cost performance; participate in Gateway quality policy and initiatives e.g. ISO, GIMS</li>
	<li>Maintain a safe, clean and fair working environment for all employees.</li>
	<li>Manage the security of the facility and operating systems within DHL network security policy; negotiate with contractors and monitors security status of facility.</li>
	<li>Maintain good working relationships with all external parties.</li>
	<li>Ensure day to day running of the physical shipment handling.</li>
	<li>Ensure all inbound &amp; outbound shipments are sorted &amp; loaded according to agreed guidelines to ensure TT standards &amp; cost targets can be met.</li>
	<li>Provide guidance and approve shift-plans, procedural changes, minor operation changes and general organization changes within the function.</li>
</ul>

Gateway Operations Team Management

<ul>
	<li>Organise appropriate shifts through Duty Supervisors</li>
	<li>Ensure gateway staff maintains a professional image to both internal &amp; external contacts.</li>
</ul>

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Network Control Group Manager| Pooling Only

Gateway Operations Manager