Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities 
 
The Energy and Utilities Management Head establishes, institutionalizes, and 
improves processes on energy audit (RA 11285), utilities, and solar system data 
management and other activities related to energy management.

This position also oversees compliance on energy management standards as 
stipulated by regulatory agencies and the University’s own standards on energy 
efficiency.

Main Duties and Responsibilities 
 
I. Section Management and Development

<ul>
	<li>Sets the direction of the Energy and Utilities Management Section and determines its operational goals in alignment with the Office goals and Cluster mandates</li>
	<li>Conducts strategic assessment and evaluation of the Section’s processes, programs and initiatives, ensuring continuous improvement, maintenance and adjustment in program and service delivery</li>
	<li>Regularly monitors the achievement of Section metrics and goals</li>
	<li>Prepares and monitors the Section’s budget and expenditures and recommends cost effective solutions for the Office</li>
	<li>Manages the performance of employees in the Section by setting standards/targets, monitoring, and evaluating performance, and providing development opportunitie</li>
	<li>Works with the different Section Heads in managing the performance and potential requirements of Energy and Utilities Management Section, based on its assessment, and determining best course of action</li>
</ul>

II. Energy Facilities Management

<ul>
	<li>Writes action plans as basis for managing the facilities and campuses in relation to energy audit (RA11285), utilities, and solar system data management</li>
	<li>Oversees audit of equipment and facilities in terms of energy management by conducting a technical review to ensure appropriateness of equipment for each facility</li>
	<li>Gathers latest information on environment advocacies, standards, and technologies in relation to management of facilities and utilities, in accordance with guidelines set by the Ateneo Institute of Sustainability</li>
	<li>Develops Energy Management policies related to facilities and campus operations by reviewing and updating existing and drafting new policies</li>
	<li>Reviews and approves internal reports for submission to the Department of Energy</li>
	<li>Oversees the following:</li>
	<li>Maintenance program for Campus Utilities (e.g., electrical transformers, solar system, underground and overhead cables, Ring Main Unit [RMU]’s, Vacuum Fault Interrupter’s, private poles, main water lines, etc.)</li>
	<li>Data management on Water treatment and Sewerage Treatment Plant (in coordination with the Ateneo Institute of Sustainability), renewable energy, water discharge, storm drain and sewage system, campus energy and water consumption, monitoring and conservation</li>
	<li>Consolidation of CFMO Services to school units (e.g., Utilities Management; Energy audit in relation to RA 11285; Transformer, Ring Main Unit, and other accessories; Water potability)</li>
</ul>

III. Utility Provider and Contractor Management

<ul>
	<li>Oversees coordination with utility providers to ensure resolution of power and water issues</li>
	<li>Prepares terms of reference for contactors and coordinates with Central Purchasing Office on implementing the bidding process (i.e., from explaining the project to contractors to evaluating the contractors)</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate 
supervisor and authorized representative

Energy and Utilities Management Head

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

hancements, as well as developing new features to improve the overall functionality of the applications. You will collaborate with team members to ensure that the software meets the required standards and addresses client needs effectively.

 

Roles &amp; Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

- Conduct thorough testing and debugging of applications to ensure high-quality deliverables.

- Document development processes, code changes, and application functionalities for future reference.

- Stay updated with the latest industry trends and technologies to enhance skills and improve project outcomes.

 

Professional &amp; Technical Skills:

- Required Skill: Expert proficiency in Oracle Utilities Customer to Meter C2M SPL.

- Strong understanding of software development life cycle methodologies.

- Experience with database management and SQL for data manipulation.

- Familiarity with application performance tuning and optimization techniques.

- Ability to work with version control systems such as Git.

 

Additional Information:

- The candidate should have minimum 3 years of experience in Oracle Utilities Customer to Meter C2M SPL.

- This position is based at our Manila office.

- Please check on the potential C2M candidates if they have some exposure on Meter Data Management as this could be one of their

 

Shift Schedule: 12nn to 10PM 

Work Set up [Hybrid/WFH/RTO]: Hybrid, 2x per week office day 

Location (During onsite): CG2, Boni Mandaluyong

Oracle Utilities Customer to Meter C2M SPL

Capability Requirements 
● Execute performance tuning activities for model serving infrastructure to maintain optimal latency and throughput. 
● Conduct post-deployment validation checks to ensure model prediction stability, API responsiveness, and overall service quality. 
● Support the enhancement of operational pipelines, including CI/CD workflows, configuration templates, and automated monitoring scripts. 
● Participate in service reliability reviews to improve platform uptime, incident response processes, and operational readiness. 
● Coordinate closely with DevOps and Platform Engineering to address infrastructure-level concerns related to model hosting and deployment. 
● Assist in the rollout of platform-level improvements, including model registry enhancements, container optimization, and new monitoring tools.

Machine Learning Operations Specialist

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

As a Bookkeeper, your daily tasks may include: 

<ul>
	<li>Record financial transactions and complete the posting process to Xero and other cloud-based systems, including but not limited to
	<ul style="list-style-type: circle;">
		<li>Entering approved Direct Costs and Commitments into the system for reconciliation in Xero</li>
		<li>Entering non-job-related invoices/bills (utilities, staff amenities, Director’s expenses) into Xero for account reconciliation</li>
	</ul>
	</li>
	<li>Reconcile bank and credit card transactions, general ledger accounts, superannuation, payroll accounts, and other key accounts to be determined</li>
	<li>Review account codes and re-coding of transactions</li>
	<li>Manage accounts payable and accounts receivable
	<ul style="list-style-type: circle;">
		<li>Process purchase and sales invoices</li>
		<li>Verify that invoices and transactions comply with the approved Purchase Orders</li>
		<li>Encode and post journal entries for accounts payable and accounts receivable</li>
		<li>Process authorized payment to the supplier’s invoices in an accurate and timely manner</li>
		<li>Maintain and update client and supplier databases</li>
	</ul>
	</li>
	<li>Once approved, process expense claims and reimbursements through a cloud-based system like Xero, as applicable</li>
	<li>Contact the team immediately to chase for missing receipts/invoices</li>
	<li>Submit weekly reports on any outstanding items or queries</li>
	<li>Process payroll, including payroll file payment and bank uploads</li>
	<li>Maintain and update company records</li>
	<li>Submit timely administrative and financial reports, and prepare presentations/proposals as assigned</li>
	<li>Assist with the month-end accounting process, including Payroll and Accounts Payable journals</li>
	<li>Provide clerical and administrative support to the bookkeeper and management</li>
	<li>Contribute to team effort by accomplishing other tasks as requested by the client and/or management.</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This is a test unit that measures the ability to use math to solve problems encountered in the real world, covering simple word problems on arithmetic, interests, and conversion

Performing business transactions requiring mathematical calculations such as payroll, retail sales, invoicing, purchasing, and staff forecasting contribute to running business operations successfully. Any delay or miscalculation can affect employee and customer relations. Companies should hire employees showing strong ability in numeracy so employees can interpret results better, process information faster, and make sound decisions. While technology has assisted in carrying out these tasks, skills are required for employee and business performance. This test identifies ability to apply basic math calculations in various problem-solving scenarios.

Practical Math

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

This test unit assesses the ability to think in constructs and determine how to combine and categorize ideas and things together in a way that makes logical sense.

Organizing

This test measures the knowledge on accounting fundamentals covering topics on accounting process & principles, financial statements and basic concepts on assets, liabilities and equity.

Accounting Fundamentals

Bookkeeper | Expert in AU Account | For Pooling Only

<ul>
	<li>Execute performance tuning activities for model serving infrastructure to maintain optimal latency and throughput.</li>
	<li>Conduct post-deployment validation checks to ensure model prediction stability, API responsiveness, and overall service quality.</li>
	<li>Support the enhancement of operational pipelines, including CI/CD workflows, configuration templates, and automated monitoring scripts.</li>
	<li>Participate in service reliability reviews to improve platform uptime, incident response processes, and operational readiness.</li>
	<li>Coordinate closely with DevOps and Platform Engineering to address infrastructure-level concerns related to model hosting and deployment.</li>
	<li>Assist in the rollout of platform-level improvements, including model registry enhancements, container optimization, and new monitoring tools.</li>
</ul>

Machine Learning Operations Specialist {Data Engineer} With background on Cloud

Stradcom Corporation is the proponent of the multi-billion peso computerization of the Philippine Land Transportation Office (LTO), the agency that registers motor vehicles, issues drivers' licenses, and enforces laws of land transportation, and is administered under the Department of Transportation (DOTr).

Through a nationwide IT infrastructure consisting of the development of software for formal business processes, the establishment of a huge data powerhouse, the interconnection of LTO's almost 300 offices, the delivery of all hardware and equipment, and the provision of operating and support services throughout the entire concession agreement, which is now in its extension period, STRADCOM provides a service to government consistent with the provisions of the BOT Privatization Law (in particular, a Build-Own-Operate <BOO> contractual scheme), while establishing a solid business model built on the generation and collection of service revenues from the transacting public.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

1. Core Functions

<ul>
	<li>Performs various types of testing on the Core Applications, associated utilities/facilities, FAS, and Connectivity Projects such as, but not limited to, Sanity (one-pass) Testing, Functional, Regression, Co-Existence, Migration, and User Acceptance Testing (UAT) on Test / Model environments, and documents test results by filling out of the Release Forms;</li>
	<li>Uses software-testing tools to improve and automate the testing process cycle;</li>
	<li>Performs type approval testing for hardware and third-party software on functionality, compatibility/reliability and performance of such with Core Applications, FAS, and Connectivity Projects, and documents test results by preparing the SQA Test Report Form;</li>
	<li>Identifies, verifies and validates required test documents, and reports defects to the Sr. SQA Engineer / SQA Engineer for review;</li>
	<li>Monitors and follows-up status of reported defects with Applications Development Analysts/Web Applications Development Analysts until its closure, and prepares the Release Forms for documentation;</li>
	<li>Identifies, verifies and validates required test documents and reports requirement clarifications to the Sr. SQA Engineer / SQA Engineer for review;</li>
	<li> Identifies, verifies and validates required test documents and reports hardware incompatibility issues or other hardware related issues to the Sr. Technical QA Engineer for review and recommendation;</li>
	<li>Replicates production/site-reported errors or issues in QA-test environments with detailed step by step procedures and screenshots provided;</li>
	<li>Escalates application issues to Sr. SQA Engineer / SQA Engineer and hardware issues or those that are related to incompatibility, reliability and hardware functionality to Sr. Technical QA Engineer;</li>
	<li>Checks parameter values/variables used by Applications Development Analysts/Web Applications Development Analysts in the Request for System Update (RSU) scripts to ensure correctness of data update once it gets implemented; and,</li>
	<li>Creates and prepares the SQA testing reports, Build Status reports, monthly module accomplishments and other QA-related ad-hoc reports, and submits the said reports to the Sr. SQA Engineer / SQA Engineer.</li>
</ul>

Test Analyst

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

Responsible for the effective execution of data management projects that require building systems to collect, manage, and convert raw data into usable information for business analysts to interpret, supporting the analytics requirements of the Data Analytics Team and its customers. This role works closely with business analysts, data scientists, data stewards, domain experts, and IT/infrastructure teams to understand data needs, ensure alignment with business goals, and deliver high-quality, reliable data solutions.

Key Accountabilities

1. Data Modeling and Design 
a. Conducts data modeling and analysis, and develops detailed data models (e.g., using Python scripting, data warehousing, and SQL platforms, with knowledge of Talend or similar ETL tools). 
b. Develops automated systems for managing power industry and wholesale electricity spot market datasets. 
c. Maintains databases and computing environments, and administers database utilities.

2. Data Integration and Interoperability 
a. Gathers and organizes power industry-related and customer-specific data from multiple sources. 
b. Ingests and transforms raw electrical data from Remote Energy Monitoring (IoT devices), cleanses and normalizes it to create a standardized data layer ready for analytics. 
c. Monitors and manages how applications and users access and interact with databases to ensure smooth data flow and optimal system performance. 
d. Provides possible scenarios and recommendations for process improvement and streamlining within the team. 
e. Ensures consistent and accurate information is produced and delivered to various groups within the company; oversees and troubleshoots automated data pipelines and workflows to ensure reliability.

3. Special Projects 
a. Assists in executing the company’s Customer Analytics flagship project by developing use cases that strengthen collaboration across teams. 
b. Works with the product manager and vendors to enrich incoming Remote Energy Monitoring device data, ensuring comprehensive use cases that integrate product, data, operations, and business goals. 
c. Supports projects, protocols, and processes from planning to deployment, liaising with various IT vendors as potential service/system providers and project partners.

Data Engineer

1. Building Administration

<ul>
	<li>Serves as resource person during project negotiation related to facilities under building administration maintenance and installation;</li>
	<li>Supervise project implementation under building administration for simple building renovations and upkeep;</li>
	<li>Ensure that the quality standards required for every project, repair and maintenance supervised are met;</li>
	<li>Ensure quick response for in-house repair and maintenance requests;</li>
	<li>Implements yearly maintenance plans for building safety and security;</li>
	<li>Applies for all governmental requirements related to building administration;</li>
	<li>Prepare and send reports for facility maintenance-related issues, concerns and resolutions</li>
</ul>

2. Material Supply &amp; Utility Consumptions, Service Providers, and Housekeeping

<ul>
	<li>Prepare and review Request for Payment (RFP) for material supplies, utilities and service providers of building maintenance services;</li>
	<li>Monitor the material supplies and utility consumptions;</li>
	<li>Oversee every activity, project, repair and maintenance rendered by the service-providers and/or contractors and provide real time updates;</li>
	<li>Consistently monitor service-providers and/or contractor's performance;</li>
	<li>Conduct regular checks to ensure cleanliness and orderliness of the building and premises;</li>
	<li>Perform manpower coverage review for housekeeping services;</li>
	<li>Monitor housekeeping staff performance</li>
</ul>

3. Safety &amp; OSH/COSH Compliance

<ul>
	<li>Prepare necessary incident reports for any work facility equipment malfunction;</li>
	<li>Coordinate the incidents to Facilities Manager and the resolution once resolved;</li>
	<li>Ensure execution of Company compliance requirements to workplace safety policies and procedures;</li>
	<li>Implement COSH requirements for all supervised construction or renovation works;</li>
	<li>Conducts safety orientation to all personnels of contracted providers;</li>
	<li>Actively collaborate with Health and Safety Committee;</li>
	<li>Ensure contractor compliance to DOLE-OSH rules and regulations</li>
</ul>

4. Performance Management

<ul>
	<li>Delegate and supervise workload assignments for building admin. assistants and maintenance staff;</li>
	<li>Assess work progress and actual performance of each direct report;</li>
	<li>Facilitate coaching requirements;</li>
	<li>Ensure reports are submitted on time;</li>
	<li>Conduct annual performance appraisals.</li>
</ul>

Building Administrator and Safety Officer

Summary of Work Activities and Responsibilities: 
The Administrative Assistant IV provides frontline, administrative and business development support in the day-to-day operations of the Office.

 

Main Duties and Responsibilities 
I. Frontline and Office Management Support

<ul>
	<li>Attends to inquiries and requests from stakeholders and visitors from various communication channels (e.g., face to face, online, phone, office email) and coordinates the flow of information internally and with other offices concerned</li>
	<li>Receives and records Office correspondences and communication materials and carries out appropriate actions</li>
	<li>Handles coordination and logistical support requirements for meetings, events, and activities</li>
	<li>Updates office database and maintains files and records of correspondences, documents and other materials for the Office in a systematic manner and consistent with the need to protect confidentiality and data privacy</li>
	<li>Maintains pertinent files and records (e.g. disbursements, contracts, purchase requisitions, agreements, etc.) and facilitates disposal of old files and records according to University guidelines</li>
	<li>Oversees the physical upkeep of the office, and ensures that job orders for various equipment repair and maintenance services are properly coordinated</li>
	<li>Ensures that office supplies and resources are replenished, properly stored, and in good working condition
	<ul>
		<li>Monitors the inventory of office supplies and resources regularly</li>
		<li>Orders and purchases office supplies/equipment</li>
	</ul>
	</li>
	<li>Prepares attendance and leave reports of employees for submission to HR for processing</li>
</ul>

II. Business Development Support

<ul>
	<li>Provides various administrative and logistical support in generating revenues for the University (i.e. long and short term rental income from University properties, royalties from licensing of University trademarks, concession income, etc.)</li>
	<li>Prepares documents such as contracts, trademark licensing agreements, and Memorandums of Agreements for facility rentals, etc. and routes for necessary approvals</li>
	<li>Coordinates with various stakeholders (e.g. concessionaire coordinators, cooperative stores, suppliers, school units, etc.) and provides necessary assistance for concerns and inquiries</li>
	<li>Coordinates with the Student Uniform Committees of Basic Education, and prepares purchase requisitions for school and PE uniforms</li>
	<li>Provides updates on the status of purchase orders, deliveries, inventories, etc.</li>
	<li>Attends and documents committee meetings with the different school units and clients, and provides updates as needed
	<ul>
		<li>Processes payments for retainers and other legal fees for application of University trademarks through the Central Accounting Office Payment Systems </li>
		<li>Coordinates with various University offices/units such as Central Facilities Management Office, CSMO, Office for Food Safety and Quality Assurance, and UMCO for logistical requirements and other arrangements for events (during facility rentals)</li>
		<li>Sends billing statements to clients and concessionaires and monitors collection of use of facility and concession fees and utilities</li>
		<li>Prepares summary reports of concessionaire income, rental revenues, and scholarship grants for the different school units and submits the reports to the Director</li>
		<li>Manages concessionaire directory and populates the database accordingly</li>
	</ul>
	</li>
</ul>

III. Performs other work-related tasks as may be required by the immediate supervisor and authorized representative.

Administrative Assistant | UBAO

Main Duties and Responsibilities

I. Design Development Review

<ul>
	<li>Reviews building plans, details, and specifications with the Planning and Design Section, Project Proponent, and Facilities and Utilities Group during Technical Workshops / Design Plan Layering to ensure feasibility and identify value engineering and architectural/engineering optimization opportunities.</li>
	<li>Develops project roadmaps, deliverables, and timelines (e.g. Gantt Chart / S-Curve) covering pre-construction, procurement, implementation, and turnover.</li>
	<li>Reports results of design peer review and evaluation to the supervisor.</li>
</ul>

II. Construction Bidding

<ul>
	<li>Advises the Central Purchasing Office (CPO) on contractor eligibility for pre-qualification and shortlisting.</li>
	<li>Prepares and consolidates bidding requirements including bid documents, approved plans, specifications, terms of reference, instructions to bidders, and project timelines.</li>
	<li>Coordinates with CPO on bidding activities and schedules. Advises participants during pre-bid conferences and issues bid bulletins, plan revisions, and instructions to bidders.</li>
	<li>Reports technical evaluation, analysis, and recommendations on bids and proposals with the Ateneo Project Team (APT). Advises CPO on cost matters to support negotiation, clarification, or awarding of direct contracts.</li>
	<li>Reviews construction contracts prior to Section Head approval.</li>
</ul>

III. Pre-Construction and Mobilization

<ul>
	<li>Leads pre-construction meetings, conducts progress reporting, and establishes project protocols, controls, reporting systems, and meeting schedules. Informs winning contractors and suppliers of project briefs.</li>
	<li>Processes down-payment requests, including evaluation of bonds and insurances for Section Head approval.</li>
	<li>Implements procurement and delivery schedules, including handling, storage, and release of owner-supplied materials and ODWs.</li>
</ul>

IV. Project Management

<ul>
	<li>Implements project monitoring and control by managing contractor and supplier performance, schedules, manpower, equipment, fabrication, and deliveries.</li>
	<li>Ensures quality of methods and workmanship; coordinates interpretation of drawings and specifications with the Planning and Design Section and APT. Enforces contract terms, University guidelines on campus works and property use, traffic, safety, and environmental policies.</li>
	<li>Establishes project security arrangements. Implements cost control including evaluation of progress payments, review of variation orders and time extensions, processing of validated accomplishments, and updating cash flow projections.</li>
	<li>Arranges testing, commissioning, trial runs, performance tests, and owner familiarization prior to acceptance. Maintains and safeguards project records for turnover.</li>
	<li>Coordinates release of statutory permits (e.g. Building Permit, Occupancy Permit, CEI, FSIC). Coordinates timelines and updates with stakeholders.</li>
</ul>

V. Post-Construction

<ul>
	<li>Monitors punch list completion. Reports cost summaries and follow-up items to APT. Evaluates as-built drawings, manuals, and technical documents.</li>
	<li>Resolves final financial matters by reviewing billings, validating bonds and insurances, and finalizing accounts excluding retention fees.</li>
	<li>Submits contractor and supplier performance evaluations, including penalties or sanctions. Transfers project documentation, warranties, and DLP to the Post-Construction and Building Care Group, and records to the owner.</li>
</ul>

VI. Recommends improvements to campus construction policies and guidelines to ensure compliance with University policies and government regulations (e.g. DOLE, DPWH).

VII. Performs other work-related tasks as assigned by the immediate supervisor or authorized representative.

Senior Construction Management Officer I

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

Sr. Customer Experience Officer

Marketing Officer II

Full job description will be provided to the shortlisted candidate.

Main Duties and Responsibilities

I. Market Research and Analysis

<ul>
	<li>Gathers and analyzes data on consumers, competitors, and market places and creates actionable items, reports, and presentations that can be used to develop a marketing plan or campaign</li>
	<li>Drafts questionnaires, polls, surveys, and other data collection resources to determine target market’s behavior</li>
</ul>

II. Online and Social Media Management

<ul>
	<li>Serves as main keeper and conduit for communications of GSB’s online and social media platforms</li>
	<li>Drafts, posts, and manages social media and marketing contents, promotional materials, and information campaigns (including School and student events, engagement activities, etc.) built on GSB’s messaging and aligned with University standards, to generate interests and increase student recruitment</li>
	<li>Develops promotional materials including copywriting of posts and basic editing of video for Social Media (e.g., reels, YouTube videos, etc.)</li>
	<li>Serves as the School’s brand champion by checking contents, posts, images, materials to ensure alignment with University standards</li>
	<li>Monitors the School’s (e.g., Rockwell, Clark, Cebu, Iloilo, Santa Rosa campuses; and Master in Entrepreneurship and Master in Entrepreneurship – Social Entrepreneurship Development programs) digital platforms (e.g., website, Facebook, Instagram, LinkedIn, TikTok, and YouTube), including visitor engagements, and reviews web/social media analytics to measure the success of social media campaign using data- driven techniques</li>
	<li>Attends to day-to-day inquiries received through the School’s digital channels (e.g., website, Marketing email, SMS, Viber, WhatsApp, official social media handles) with the purpose of converting leads to actual enrollment</li>
	<li>Recommends, implements, and manages approved comprehensive social media plan and strategy, mindful of target audiences and engagement objectives</li>
	<li>Researches and identifies social media communication trends, best practices, policies, procedures or new technology and assesses potential opportunities for integration into the GSB’s current online practices</li>
</ul>

III. Marketing Services

<ul>
	<li>Attends to and ensures immediate response to inquiries about the program, application status, etc. from walk-in guests, phone calls, emails, and other communication channels</li>
	<li>Develops and maintains professional relationships with clients</li>
	<li>Generates leads with the goal of boosting the number of applicants and converting leads to actual student enrolment</li>
	<li>Drafts appropriate communication and promotional materials (e.g., advertisements, brochures, etc.) to targeted sectors for recruitment purposes</li>
	<li>Sends out email blasts to stakeholders and prospective applicants which may include promotional and other marketing materials related to GSB programs</li>
	<li>Utilizes Customer Relationship Management call-out as the primary channel to generate/ recruit applicants and convert them to actual enrolment, ensuring that set enrolment targets for the school year are met</li>
	<li>Generates participants for GSB programs and events</li>
	<li>Prepares daily and weekly activity/productivity reports</li>
	<li>Prepares Weekly Online/ Digital Media Tracking, Engagement and Conversion Reports</li>
	<li>Attends to the administrative and logistical requirements of GSB’s marketing, brand, and lead-generating activities and events (e.g., Open House, Business seminars, learning sessions, Coffee Talks, etc.)</li>
	<li>Coordinates closely with the University Marketing and Communications Office to ensure compliance with University directives, protocols, and branding guidelines related to communication</li>
</ul>

IV. Performs all other tasks assigned by the immediate supervisor and authorized representatives

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