MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Mental Health Counselor facilitates programs to improve the mental health and well-being of clients. 
 
Key Responsibilities

<ul>
	<li>Ensure that consultations and psychotherapy are aligned with MedGrocer’s scheduling system and teleconsultation protocols</li>
	<li>Collaborate with the Mental Health team for client triaging and escalations, and develop holistic mental health interventions for clients</li>
	<li>Coordinate with the Mental Health team and company representatives to align protocols, provide operational reports, and assist in other requests related to the mental health program</li>
	<li>Assess clients’ mental and emotional well-being through wellness check-ins and emergency handling</li>
	<li>Monitor program effectiveness and suggest necessary improvements to further develop current systems</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Mental Health Counselor | Makati

WHO WE ARE
Zennya is disrupting healthcare as one of the fastest-growing startups in the Philippines. We are creating a mobile app-driven virtual hospital infrastructure to deliver next generation healthcare at home. We are here to institute and innovate the health industry, not only in the Philippines but regionally in South East Asia. We are led by a Silicon Valley veteran, backed by the top VCs and private investors in the Philippines, and partnered with many of the best local institutions in healthcare.

We are looking for passionate, out-of-the-box thinkers, innovators, and challengers who aren’t willing to accept the status quo, and are ready to help us fight to make impact in a system that affects the welfare and wellbeing of millions of people. You would be joining a team of some of the most talented and driven individuals in the country. You will be using some of the best productivity and development tools in the industry, in a fast pace output-driven environment.

zennya Health

About the company

Join Zennya Health, Southeast Asia’s most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital.

Due to the rapid growth of the company, we are in urgent need of a Medical &amp; General Operations Specialist.

The role requires a combination of organizational skills, communication abilities, and a proactive approach to problem-solving in a dynamic operational environment.

Duties and Responsibilities

Customer &amp; Partner Assistance

<ul>
	<li>Provide assistance to customers and business partners through various communication channels (phone, chat, email).</li>
	<li>Address customer &amp; partner inquiries, concerns, and issues promptly and professionally.</li>
	<li>Offer guidance on app features, services, and troubleshooting.</li>
</ul>

Field Staff Support

<ul>
	<li>Assist field staff (healthcare professionals, wellness experts) with onboarding processes, job matching, and ongoing support.</li>
	<li>Act as a liaison between field staff and internal teams, ensuring effective communication and issue resolution.</li>
</ul>

Driver Assistance

<ul>
	<li>Support drivers by addressing queries, providing information on routes, and assisting with any operational challenges.</li>
	<li>Collaborate with the logistics team to optimize driver schedules and routes.</li>
</ul>

Job Monitoring

<ul>
	<li>Monitor and track the status of all ongoing operations and jobs through the app's platform.</li>
	<li>Ensure that jobs are progressing smoothly and intervene as necessary to address any delays or issues.</li>
</ul>

Operational Efficiency

<ul>
	<li>Work to enhance operational efficiency by identifying bottlenecks, streamlining processes, and implementing improvements.</li>
	<li>Collaborate with cross-functional teams to implement best practices for overall operations.</li>
</ul>

Communication

<ul>
	<li>Facilitate clear communication between service providers, customers, field staff, and internal teams.</li>
	<li>Relay important information, updates, and changes in operational procedures.</li>
</ul>

Documentation:

<ul>
	<li>Maintain accurate and organized documentation related to operations, including how-to guides and incident reports.</li>
</ul>

Problem Resolution:

<ul>
	<li>Address and resolve operational issues promptly, working collaboratively with different stakeholders to find effective solutions.</li>
	<li>Implement preventive measures to reduce the recurrence of common issues.</li>
</ul>

Performance Metrics:

<ul>
	<li>Monitor key performance indicators (KPIs) to assess the effectiveness of operations.</li>
</ul>

Feedback Collection:

<ul>
	<li>Collect feedback from customers, service providers, and staff to identify areas for improvement.</li>
	<li>Use feedback to make data-driven solutions for enhancing the user experience.</li>
</ul>

Relationship Management

Quality Assurance

Attention to Detail

Chat Support

Customer Service

Monitoring and Evaluation

Medical & General Operations

Improve the operational systems, processes and policies in support of the organization's mission. Specifically, support better management reporting, information flow and feedback loop, business processes and data-driven decision-making.

Manage and increase the effectiveness and efficiency of Support Services.

Contribute towards the achievement of company’s strategic and operational objectives.

Monitor and respond to customer feedback in a professional and timely manner.

Practice responsiveness and attentiveness to customer needs and slips in standards with the objective of identifying key levers that have the greatest impact on quality maintenance, operational efficiencies and unlocking of opportunities.

Generate weekly and monthly reporting and conduct capacity and performance analysis using data analytics.

Operations Specialist

About the company

Join Zennya Health, Southeast Asia’s most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital.

Due to the rapid growth of the company, we are in urgent need of a Medical &amp; General Operations Specialist.

The role requires a combination of organizational skills, communication abilities, and a proactive approach to problem-solving in a dynamic operational environment.

Duties and Responsibilities

Customer &amp; Partner Assistance 

<ul>
	<li>Provide assistance to customers and business partners through various communication channels (phone, chat, email).</li>
	<li>Address customer &amp; partner inquiries, concerns, and issues promptly and professionally.</li>
	<li>Offer guidance on app features, services, and troubleshooting.</li>
</ul>

Field Staff Support

<ul>
	<li>Assist field staff (healthcare professionals, wellness experts) with onboarding processes, job matching, and ongoing support.</li>
	<li>Act as a liaison between field staff and internal teams, ensuring effective communication and issue resolution.</li>
</ul>

Driver Assistance

<ul>
	<li>Support drivers by addressing queries, providing information on routes, and assisting with any operational challenges.</li>
	<li>Collaborate with the logistics team to optimize driver schedules and routes.</li>
</ul>

Job Monitoring

<ul>
	<li>Monitor and track the status of all ongoing operations and jobs through the app's platform.</li>
	<li>Ensure that jobs are progressing smoothly and intervene as necessary to address any delays or issues.</li>
</ul>

Operational Efficiency

<ul>
	<li>Work to enhance operational efficiency by identifying bottlenecks, streamlining processes, and implementing improvements.</li>
	<li>Collaborate with cross-functional teams to implement best practices for overall operations.</li>
</ul>

Communication

<ul>
	<li>Facilitate clear communication between service providers, customers, field staff, and internal teams.</li>
	<li>Relay important information, updates, and changes in operational procedures.</li>
</ul>

Documentation:

<ul>
	<li>Maintain accurate and organized documentation related to operations, including how-to guides and incident reports.</li>
</ul>

Problem Resolution:

<ul>
	<li>Address and resolve operational issues promptly, working collaboratively with different stakeholders to find effective solutions.</li>
	<li>Implement preventive measures to reduce the recurrence of common issues.</li>
</ul>

Performance Metrics:

<ul>
	<li>Monitor key performance indicators (KPIs) to assess the effectiveness of operations.</li>
</ul>

Feedback Collection:

<ul>
	<li>Collect feedback from customers, service providers, and staff to identify areas for improvement.</li>
	<li>Use feedback to make data-driven solutions for enhancing the user experience.</li>
</ul>

Medical & General Operations Cebu based

Healthcare in the Philippines is about to be revolutionized with the launch of zennya’s medical services capability.

Zennya is looking for field nurses who can do in-home care and perform services related to blood test, specimen collection, basic diagnostics, vaccination and IV therapy.

Join zennya, Southeast Asia’s most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital, data-driven and patient-centric. We believe in evidence-based practice and the transformative power of creating a digital platform that places patient needs and science at the center. We leverage the latest technology and innovations to improve patient outcomes such as digitally enabled diagnosis and integration of smart sensors, wearables, medical devices, AI, and machine learning to deliver deeper medical insights and the best human care possible. We like to elevate things and take it to the next level by building ecosystems and health infrastructure that connect people, solutions, and tools into one platform including our own electronic health records system and health-focused microfinancing schemes, making quality healthcare affordable and accessible to all. Finally, we are a logistics powerhouse capable of reaching patients at their convenience wherever they are in the Metro.

Zennya is the “new” Medical.

So if you are an outside-the-box thinker, open to learning, fascinated by technology and interested in a game changing career in the field of healthcare, then you may be the right fit for zennya’s pioneer group of tech-savvy, mobile and highly skilled nursing professionals.

In this role, you will:

Have the flexibility to choose your working hours and preferred location in Metro Manila; you can work part-time and pre-schedule your availability via a mobile app

Obtain blood samples or specimen and perform other procedures related to providing vaccination or IV therapy

Enter patient information and document patient care services into an electronic health records system

Strictly adhere to safety regulations, operating and maintenance instructions, and protocols

Explain the procedure or test and possible outcomes to patients

Have the opportunity to hone a specialization through a continuous program-specific training

Maintain professional and technical knowledge by attending in-house trainings

As a zennya nurse, you will be supported with a wealth of resources including world-class training and exposure to advanced medical technology and devices to become the best in your field. You will work alongside other healthcare professionals working toward a better healthcare experience for all every day.

Areas of assignment : Cavite, Laguna, Las pinas and Paranaque

Medical Industry Knowledge

Complex Problem-Solving

Problem Solving

Critical Thinking

Field Nurse

The Halcyon is a seabird known to those who sail. They lay their eggs on the beach in the middle of winter. When the eggs are hatching the waters are still and the weather is fine.

To the seafarers we serve- we wish them halcyon days, an untroubled time of peace and calm, as they journey the high seas.

Since 2006 Halcyon Marine Healthcare Systems has been committed to ensuring and promoting the health and safety of the seafarer so that they may pursue long, productive and prosperous seafaring careers.

Through a fully computerized and modern medical screening process; electronic records and database; health promotion and patient education; coordination and collaboration with government agencies, insurers and shipowners, Halcyon Marine Healthcare Systems has anticipated and responded to the needs, expectations and changes in the maritime industry to remain at the forefront of maritime health care of the highest standard.

Halcyon Health Network, Inc.

<ul>
	<li>Perform routine radiographic procedures.</li>
	<li>Operates imaging equipment by applying modalities to patients and evaluates radiographs for quality results.</li>
	<li>Assists the Radiologist/Sonologist on the daily reading and interpretation of X-rays and ultrasound.</li>
</ul>

Problem Sensitivity

Record Keeping

Radiologic Technologist

Budget &amp; Cost Planning &amp; Management:

<ul>
	<li>Help compile the annual company budget by gathering data from all departments.</li>
	<li>Review, verify, and process budget submissions from various teams.</li>
	<li>Maintain an accurate, up-to-date budget tracking system.</li>
	<li>Track spending against budgets and alert departments when nearing or exceeding limits.</li>
	<li>Handle budget revisions and updates based on business needs.</li>
	<li>Ensure projects stay within budget through focused financial planning.</li>
	<li>Support pricing decisions with cost and margin analysis.</li>
	<li>Analyze cost structures and suggest efficiency improvements.</li>
</ul>

Monitoring &amp; Reporting:

<ul>
	<li>Lead monthly reviews of budget performance, highlighting key differences and insights.</li>
	<li>Create monthly reports and dashboards for leadership and other stakeholders.</li>
	<li>Assist audits by organizing budget-related records and documents.</li>
</ul>

Cross-functional Collaboration &amp; Support:

<ul>
	<li>Collaborate with teams like HR and procurement on staffing and capital planning.</li>
	<li>Guide teams with limited budget knowledge through training and support.</li>
	<li>Contribute to ROI and cost-benefit analyses for major initiatives.</li>
	<li>Perform scenario analysis to aid in planning and strategic decisions.</li>
</ul>

Process Improvement &amp; Strategic Initiatives:

<ul>
	<li>Improve budgeting tools, policies, and processes for better accuracy and speed.</li>
	<li>Take part in automating and upgrading budgeting systems.</li>
	<li>Drive cost-saving strategies and efficiency reviews.</li>
	<li>Develop and maintain SOPs for budget procedures.</li>
	<li>Ensure compliance with company financial policies and controls.</li>
</ul>

Budget Analyst

<ul>
	<li>Conduct thorough patient assessments, gathering subjective and objective data to determine functional abilities and current condition.</li>
	<li>Make clinical judgments based on patient history, physical exams, and diagnostic tests, and implement prescribed physical therapy interventions.</li>
	<li>Administer physical therapy modalities, including heat, cold, electrical stimulation, traction, and manual techniques to reduce pain, improve mobility, and reduce discomfort.</li>
	<li>Provide exercises to improve strength, coordination, and endurance, while ensuring skin integrity and proper sensation.</li>
	<li>Modify treatment plans based on patient progress and responses, and document patient progress for ongoing care.</li>
</ul>

Physical Therapist

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities:

Under the supervision of the Director, the School Nurse provides nursing care and assists the school physicians in servicing the medical needs of students, faculty, staff, and other school personnel. The position will also help augment the current staff complement at the Office of Health Services as we set strategies to secure the health and safety of the Loyola Schools as we aim to provide optimum healthcare to everyone.

Main Duties and Responsibilities:

I. Medical Services Support

<ul>
	<li>Initial Assessment and Coordination
	<ul>
		<li>Coordinates schedules for online/onsite consultations, follow-up, and routine interviews.</li>
		<li>Conducts initial interviews for the consulting students online or on-site.</li>
		<li>Assists the doctors in wound dressing, administering injections, and other clinic procedures.</li>
		<li>Takes vital signs of the patients.</li>
		<li>Makes rounds of the Observation Area and monitors progress of students in the said area.</li>
		<li>Assists in the arrangement of transport for the conduct of patients for referral.</li>
		<li>Assists in calling of referral students for interview/follow up.</li>
		<li>Coordinates and sets an appointment with psychiatrist and other professional help for the referral student, per instruction/advice of the attending physician.</li>
		<li>Assists in contact-tracing and monitoring of active cases as needed</li>
		<li>Performs as a First response team, as needed.</li>
		<li>Assists in calling and monitoring of students with disability</li>
		<li>Coordinates with other offices and faculty regarding health status of students as needed</li>
	</ul>
	</li>
	<li>Infectious and Communicable Disease Team Member
	<ul>
		<li>Assists and monitors the implementation of infection control procedures at the Infectious Patients triage area.</li>
		<li>Assists in monitoring and preparing reports related to Infectious consultations</li>
		<li>Manages triage of infectious patients; assures necessary isolation and containment protocols.</li>
		<li>Assists in the screening, isolation, contact tracing, development, and implementation of 
		infection control protocols in her designated area.</li>
		<li>Assists in liaison with University Physician for reporting of current COVID-19 cases.</li>
		<li>Conducts regular checks of reported cases to determine clustering.</li>
	</ul>
	</li>
</ul>

II. Health Education Support

<ul>
	<li>Wellness and Fitness Programs/Comprehensive Anti-Drug Abuse Program (CADAP) Support</li>
	<li>Health Education Program Facilitator</li>
</ul>

III. Frontline and Administrative Support

<ul>
	<li>Manages shift in front desk reception, triage of patients, and likewise directs patient flow and queuing as needed.</li>
	<li>Keeps the clinic premises orderly and clean</li>
	<li>Maintains logbook wherein students/employees sign for medicines given to them</li>
	<li>Assists in the inventory of supplies, equipment, and medications for the isolation of infectious patients.</li>
</ul>

IV. Records-keeping and Documentation

<ul>
	<li>Assist in the screening of incoming freshman medical record such as checking if the vaccine records are complete, if there are special needs or any psychological problem before entering in the university</li>
	<li>Assists in the filing and safekeeping of medical records.</li>
	<li>Keeps, records, monitors, and summarizes reports of OGC referrals.</li>
	<li>Assists in contact tracing reports and generates reports for consultations and procedures</li>
	<li>Generates reports and keeps records of students with disability.</li>
</ul>

V. Performs other duties in the clinic, as may be assigned by the School Physician

School Nurse

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The company nurse will be providing healthcare services for SMX Employees, in accordance with the standards of the nursing profession practices, and assists in the implementation of the Company’s Health Programs and Initiatives. Company Nurse will provide administrative support in the implementation of the HR related administrative tasks and coordinate directly to the Cluster Director of Human Resources Department of SMX Manila.

Information Ordering

Company Nurse

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Enroll our clients who are US based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks.</li>
	<li>Gather required enrollment documents from new clients.</li>
	<li>Assist in completing enrollment forms.</li>
	<li>Maintain accurate and current client information using spreadsheets and/or online databases.</li>
	<li>Respond to general inquires as the in-house knowledge source on clients enrollment particulars.</li>
	<li>Identify and report issues to appropriate departments and management leadership.</li>
	<li>Build and improve working relationships with insurance company enrollment staff.</li>
	<li>Maintain confidentiality of client information by adhering to strict, established regulations.</li>
	<li>Alert client of new regulations, expiring certificates, reapplications and deficiencies in enrollment requirements.</li>
</ul>

Credentialing Specialist

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Medical Officer is responsible for managing the daily operations of healthcare programs, using medical knowledge to ensure good patient care and smooth program performance.

Key Responsibilities

<ul>
	<li>Utilize medical expertise to oversee healthcare services, ensuring patient safety</li>
	<li>Address special medical cases and provide advice on difficult situations</li>
	<li>Manage day-to-day tasks such as patient care and record-keeping</li>
	<li>Resolve escalated medical and operational issues</li>
	<li>Lead the Telehealth team, offering guidance and training</li>
	<li>Collaborate with the business and account teams by providing medical knowledge</li>
	<li>Monitor key performance indicators to guarantee quality service and program success</li>
	<li>Conduct patient consultations when needed</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Medical Officer | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Psychometrician directly supports the mental health needs of clients through holistic interventions. They work alongside other Mental Health Professionals to ensure we meet our clients’ needs in the most effective way.

Key Responsibilities:

<ul>
	<li>Monitors client progress through regular wellness evaluations</li>
	<li>Works with the Mental Health team to develop care plans for clients using evidence-based psychological interventions</li>
	<li>Coordinates with the Mental Health team for appropriate client triaging and escalations</li>
	<li>Facilitates group sessions on various topics related to well-being</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Psychometrician | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

As our Corporate Wellness Case Manager, you will be a key medical leader for our corporate clients' employee wellness programs. You will blend clinical expertise with strategic program management to deliver comprehensive care, focusing on the unique health needs of office-based professionals. You will be instrumental in managing complex health cases, implementing preventative wellness initiatives, and advising clients on creating a healthier, more productive workplace.

Key Responsibilities

<ul>
	<li>Provide day-to-day medical consultations and expert case management for employees, with a primary focus on the prevention and long-term management of chronic diseases (e.g., hypertension, diabetes).</li>
	<li>Develop and implement strategic, evidence-based corporate wellness programs, including health education lectures and initiatives designed to address the specific health risks of an office-based workforce.</li>
	<li>Serve as a primary medical advisor to client HR and management teams, providing guidance on employee health matters, medical leaves, and fitness-for-work assessments.</li>
	<li>Analyze aggregated employee health data to identify chronic disease trends and deliver actionable insights and recommendations that help clients improve overall workforce health and reduce absenteeism.</li>
	<li>Ensure all wellness programs and health recommendations comply with Department of Labor and Employment (DOLE) regulations.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Corporate Wellness Case Manager | Physician | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Customer Experience Manager is a strategic leader responsible for guiding the Customer Experience team and shaping the patient journey. You will drive initiatives, mentor a dedicated team, and implement processes that define MedGrocer's standard for exceptional patient care.

Why Join MedGrocer?

As a leader at MedGrocer, you will have the autonomy to design and implement strategic initiatives that shape our patient journey and develop a high-performing team. By mentoring a group of specialists and collaborating with other leaders, you will directly drive our mission to improve the health of millions of Filipinos. This role offers a significant opportunity to make a tangible impact and advance your career in a mission-driven health-tech company.

 

Key Responsibilities

<ul>
	<li>Lead, mentor, and manage the performance of the Customer Experience team, fostering a culture of excellence and professional growth.</li>
	<li>Design, implement, and scale strategic initiatives to improve patient satisfaction, health outcomes, and operational efficiency.</li>
	<li>Analyze customer interaction data and performance metrics to identify trends, report insights to leadership, and drive data-informed improvements.</li>
	<li>Serve as the primary escalation point for complex patient issues and collaborate with cross-functional teams to develop and refine products and services.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

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