Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

Overall Role Purpose:

<ul>
	<li class="text-justify">Manage the Network Control Group (NCG, GTW acc, Linehaul) to effectively manage the real time response to fiight and shipment incidents that occur within the Gateway. Manage and lead the activation of fiight contingency plans and transportation movements.</li>
	<li class="text-justify">Manage unit handling duty lAS invoicing for MNL GTW clearances and perform admin functions in lAS for charge code maintenance, account exemption, and account instructions.</li>
</ul>

Accountabilities:

DHL Customers

<ul>
	<li class="text-justify">Provide proactive and immediate response to external customers with escalated service issues</li>
</ul>

DHL Network

<ul>
	<li class="text-justify">Provide tracing service for the network and interface with local country customer service on service incidence and inquiries</li>
</ul>

Gateway Manager

<ul>
	<li class="text-justify">Support the strategic business interest, development of annual NCG plan and strategies, implementation of plans, setting of performance targets and infrastructure development.</li>
	<li class="text-justify">Ensure Regional Must Dos are implemented and KPls achieved</li>
	<li class="text-justify">Provide accurate and analytic performance I incident report to enhance Hub service quality / performance.</li>
	<li class="text-justify">Carry out any task that is required by his or her superiors from time to time.</li>
</ul>

Operations Manager

<ul>
	<li class="text-justify">Prepare accurate and sufficient monthly space booking to support the shipment moving through the warehouse</li>
	<li class="text-justify">Co-ordinate contingency flights/plan so operations can action in order to avoid or minimise service impact</li>
</ul>

DHL Network Gateway &amp; Hubs

<ul>
	<li class="text-justify">Provide proactive customer notification and service recovery: real time responses to offload, technical delays, send Recap reports to the whole network.</li>
	<li class="text-justify">Provide information on DHL network flight space allocation.</li>
	<li class="text-justify">Provide linehaul report for Transportation Manager as required</li>
</ul>

Airlines &amp; other linehaul providers &amp; suppliers

<ul>
	<li class="text-justify">Manage space allocation for both own network and commercial airlines to secure space and minimize offloading as directed by the Transportation Manager</li>
	<li class="text-justify">Negotiate with airlines for ad hoc airline bookings</li>
	<li class="text-justify">Liaise to provide day to day linehaul administration </li>
	<li class="text-justify">Liaise to maintain contingency database (review and set up)</li>
</ul>

Network Control Group Manager| Pooling Only

Overall Role Purpose:

Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Accountabilities:

Customers

<ul>
	<li>Maintain good working relationships</li>
	<li>Co-ordination, discussion and communication</li>
</ul>

Service Center Manager

<ul>
	<li>Assist to keep performance and meet target</li>
	<li>Problem Shooting and Improvement</li>
	<li>Carry out any task that is required by his or her superiors from time to time.</li>
</ul>

Vender (warehouse provider, suppliers)

<ul>
	<li>Ensure all service they provided meet DHL’s requirement</li>
</ul>

Ground handling agents, Airlines, Freight Forwardes &amp; agents

<ul>
	<li>Ensure hand over processes of shipments and paperwork are normally operated</li>
</ul>

DHL Network

<ul>
	<li>Special Request handling</li>
	<li>Communication for daily working process</li>
</ul>

Local Country Operations staff

<ul>
	<li>Daily working process review, discussion</li>
	<li>People management</li>
</ul>

Ground/Area Operations staff at all levels

<ul>
	<li>Daily working process review, discussion</li>
	<li>People management</li>
</ul>

Ground/Area Operations Agents

<ul>
	<li>Daily working process review, discussion</li>
	<li>People management</li>
</ul>

Supervision of Operations

<ul>
	<li>Organise appropriate shifts and manning levels to meet business requirements.</li>
	<li>Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.</li>
	<li>Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift.</li>
	<li>Ensure accurate sorting and optimum loading of all inbound &amp; outbound shipments.</li>
	<li>Monitor ground handler and warehouse provider performance and complete all necessary reports.</li>
</ul>

Safely and Quality Assurance

<ul>
	<li>Ensure safe working practices and environment within the shift.</li>
	<li>Participate in quality policy and initiatives e.g. ISO.</li>
</ul>

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Network Control Group Manager| Pooling Only

Operations Supervisor