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Hire Manila

We are seeking an energetic and relationship-focused Club Operations &amp; Community Manager to join Prosmash. This unique role combines community building expertise with operational management to create an exceptional member experience. The ideal candidate will be passionate about fostering meaningful connections within our padel community while ensuring smooth daily operations that support our members' wellness journey.

As Operations Manager, you will be the heart of the club's culture, building lasting relationships with members, organizing engaging events, and creating an inclusive environment where every member feels valued and connected. You'll balance hands-on operational responsibilities with strategic community development to drive member retention, satisfaction, and growth.

Community Building &amp; Member Relations

<ul>
	<li>Develop and implement community engagement strategies to foster strong relationships among members</li>
	<li>Plan, organize, and execute social events, tournaments, wellness workshops, and community gatherings</li>
	<li>Create and maintain member communication channels (social media groups, newsletters, member portals)</li>
	<li>Serve as the primary point of contact for member feedback, suggestions, and concerns</li>
	<li>Build partnerships with local businesses and wellness practitioners to enhance member offerings</li>
	<li>Develop member retention programs and referral initiatives</li>
	<li>Facilitate introductions between members to strengthen the community network</li>
	<li>Monitor and respond to online reviews and social media interactions</li>
</ul>

Operations Management

<ul>
	<li>Oversee daily club operations including facility maintenance, equipment management, and safety protocols</li>
	<li>Coordinate court scheduling, booking systems, and member access</li>
	<li>Supervise and train front desk staff, instructors, and support personnel</li>
	<li>Manage vendor relationships and coordinate maintenance services</li>
	<li>Ensure compliance with health and safety regulations</li>
	<li>Handle member registration, renewals, and billing inquiries</li>
	<li>Maintain accurate member databases and operational records</li>
	<li>Implement and monitor standard operating procedures</li>
</ul>

Business Development &amp; Growth

<ul>
	<li>Identify opportunities to increase membership and revenue through community initiatives</li>
	<li>Develop and execute marketing campaigns focused on community engagement</li>
	<li>Analyze member usage patterns and preferences to improve services</li>
	<li>Create monthly reports on community engagement metrics and operational performance</li>
	<li>Support new member onboarding and orientation programs</li>
	<li>Collaborate with management on strategic planning and goal setting</li>
</ul>

Problem Sensitivity

Record Keeping

Time Management

Problem Solving

Critical Thinking

Club Operations & Community Manager

BetaBrands Corp is a retail company that handles gummy supplements by Wellspring and men's activewear brand, Huga Activewear. Our mission is to bring category-leading brands with a strong focus in three aspects of life, namely comfort, lifestyle, and health to the Filipino people

BetaBrands Corp

Wellspring is a fast-growing, Gen Z–first wellness brand best known for our viral vitamin gummies. We’re hiring a Multimedia Designer to lead brand storytelling across digital, retail, and partnerships—turning scrolls into sales and customers into fans.

What you’ll do

<ul>
	<li>Own our brand vision and keep visual + verbal identity tight across channels.</li>
	<li>Lead 360° campaigns (TikTok/IG, e-com, OOH, retail, PR, collabs) from concept to post-mortem.</li>
	<li>Build a content engine for short-form video, creator kits, and high-converting landing pages. </li>
	<li>Partner with Growth/E-commerce to translate insights into better creative and bring ideas to life.</li>
	<li>Co-create packaging and retail experiences that pop on shelves—and on socials.</li>
</ul>

Multimedia Designer

Hitting Partner Duties

<ul>
	<li>Serve as a hitting partner for Prosmash members and guests when scheduled or assigned.</li>
	<li>Provide an engaging, professional, and reliable playing experience appropriate to the member's or guest's level and objectives.</li>
	<li>Help members and guests maximize their court time through rallies, drills, match play, and other appropriate activities.</li>
	<li>Provide basic playing guidance and feedback where appropriate, while recognizing the distinction between hitting-partner services and formal coaching.</li>
	<li>Maintain a professional and welcoming presence throughout all hitting-partner sessions.</li>
</ul>

Introductory Padel Sessions

<ul>
	<li>Conduct approved Intro to Padel sessions for new and beginner players.</li>
	<li>Coordinate with other Prosmash coaches when a participant's coaching needs are better suited to another coach.</li>
	<li>Accurately record completed Intro to Padel sessions and whether the session was free or paid.</li>
</ul>

Paid Coaching Sessions

<ul>
	<li>Conduct paid padel coaching sessions that are within the scope of coaching services approved by Prosmash and assigned or booked with the employee.</li>
	<li>Maintain a professional and encouraging coaching environment.</li>
	<li>Ensure coaching sessions are properly scheduled and recorded.</li>
	<li>Coordinate with Prosmash management or the designated coaching lead regarding coaching assignments, player requirements, and any session outside the employee's approved scope.</li>
	<li>Provide appropriate feedback regarding player progress, needs, and opportunities for further development.</li>
</ul>

Padel Activity &amp; Club Coordination

<ul>
	<li>Assist in coordinating Prosmash padel activities, programs, social games, mix-ins, clinics, and other player-focused initiatives.</li>
	<li>Support the planning and execution of padel events and activities assigned by management.</li>
	<li>Assist with player registration, scheduling, court allocation, player communications, and event-day coordination as required.</li>
	<li>Coordinate with Community Associates, coaches, and management to ensure smooth execution of scheduled padel activities.</li>
	<li>Help identify opportunities to increase participation in coaching, social games, tournaments, and other padel programs.</li>
	<li>Provide feedback to management on member participation, player needs, and opportunities to improve Prosmash's padel offerings.</li>
</ul>

Community Associate &amp; Member Experience Support

<ul>
	<li>Welcome members, guests, and first-time visitors in a warm, professional, and energetic manner.</li>
	<li>Assist members and guests with check-ins, bookings, walk-ins, inquiries, and basic requests.</li>
	<li>Help members understand court bookings, coaching programs, events, tournaments, membership offerings, and other club activities.</li>
	<li>Assist new members and guests with club orientation, facilities, house rules, and basic padel information.</li>
	<li>Build positive relationships with members and contribute to a welcoming and active club community.</li>
	<li>Perform other reasonable Community Associate and club-support duties as assigned by management.</li>
</ul>

Club Operations &amp; Team Support

<ul>
	<li>Coordinate closely with Community Associates, coaches, and management to ensure a smooth member and guest experience.</li>
	<li>Communicate court schedules, coaching assignments, session requirements, and other operational needs to the appropriate team members.</li>
	<li>Help ensure courts, equipment, and other padel-related areas are ready for scheduled activities.</li>
	<li>Assist the team during busy periods, events, tournaments, and other situations requiring additional operational support.</li>
	<li>Maintain professional conduct and appearance while representing Prosmash.</li>
	<li>Perform other reasonable duties related to the role and operation of the club as assigned by management.</li>
</ul>

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