WIBS PHP INC., a leading financial technology company operating as an EMI (Electronic Money Issuer) and VASP (Virtual Asset Service Provider) in the Philippines, is seeking passionate and innovative individuals to join our dynamic team. As part of a rapidly growing industry at the forefront of digital finance, you will have the opportunity to work on cutting-edge projects that shape the future of financial services. Our mission is to empower people with seamless, secure, and scalable financial solutions. If you are eager to make an impact, work in a fast-paced environment, and be part of the digital revolution, we encourage you to apply and grow with us!

WIBS PHP INC.

Are you interested in being a part of a Mission-Driven Fintech Company?

We are a BSP-licensed Electronic Money Issuer (EMI) and Virtual Asset Service Provider (VASP) building the next generation of digital financial services in the Philippines.

Our mission is to create a secure, compliant, and user-friendly financial ecosystem that enables every Filipino to participate in the digital economy. Through innovative payment technologies and blockchain solutions, we are transforming how people move and manage money.

As we continue to grow, we are looking for an organized, people-oriented, and proactive professional to join our Human Resources team.

HR &amp; Administration Officer

As our HR &amp; Administration Officer, you will play a key role in supporting our employees throughout their entire employment lifecycle. From recruitment and onboarding to employee communications and offboarding, you will help build an efficient and well-organized workplace while ensuring that our administrative processes run smoothly.

If you enjoy working with people, organizing information, and making sure nothing falls through the cracks, we'd love to meet you.

Human Resources 
Coordinate recruitment activities including interview scheduling and applicant communications. 
Manage onboarding activities for newly hired employees. 
Prepare employment documents, contracts, and HR records. 
Coordinate employee orientation and company policy briefings. 
Process employee resignations and offboarding procedures. 
Maintain accurate employee files and HR documentation. 
Support attendance, leave, and employee information management. 
Coordinate training schedules and internal HR activities. 
Administration 
Prepare internal announcements and company-wide communications. 
Coordinate administrative documentation and filing. 
Support company events and employee engagement activities. 
Manage office supplies and coordinate with vendors when necessary. 
Assist management with administrative projects and operational support. 
Maintain organized documentation using Microsoft SharePoint and Microsoft Office.

HR and Administration Officer

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities

The AC Technician/ Plumber services job requests involving air conditioning and plumbing equipment as assigned to him/her. S/he also implements maintenance activities on AC and plumbing equipment, as well as implements minor construction and construction-related work

The position is expected to implement activities that minimize disruption of services provided in facilities.

Main duties and responsibilities

Air conditioning services

<ul>
	<li>Services air conditioning systems, including direct digital control building controls, pneumatic systems, cooling systems, refrigerators, and water coolers</li>
	<li>Conducts maintenance activities and inspections of HVAC systems</li>
	<li>Cleans evaporator drain pans, coils, and filters</li>
	<li>Lubricates fan and motor bearings</li>
	<li>Repairs or replaces motors, electrical wiring, belts, compressors, thermostats, and fans</li>
	<li>Tests equipment using instruments and gauges (e.g., volt-ohm meters) and adjusts mechanisms such as valves, pumps, and controls based on readings</li>
	<li>Repairs piping connections, valves, couplings, and fittings using hand tools, drill press, brazing, welding, soldering, and related methods</li>
</ul>

Plumbing services

<ul>
	<li>Installs, maintains, and repairs pipes, valves, fittings, drainage systems, and fixtures within campus structures</li>
	<li>Performs welding and fitting works on high-pressure pipes and tanks</li>
	<li>Inspects plumbing and drainage systems inside buildings for preventive maintenance</li>
	<li>Coordinates plumbing tasks with contractors, electricians, and other professionals</li>
</ul>

Other tasks

<ul>
	<li>Performs other related duties as assigned by the immediate supervisor or authorized representatives</li>
</ul>

AC Technician and Plumber

CUE Group

We’re a global digital company supported by industry leaders and world-class investment institutions

We’re dedicated to boosting digital growth of businesses, industries, and governments through the use of modern technologies like Big Data and AI.

Adhering to the philosophy of "Data Drives Growth, Technology Leads Development," we prioritise R&D and emphasise a pragmatic approach to delivering significant value to clients.

---

Proprietary AI and Big Data Platform: We offer comprehensive digital solutions for Brand, PR, and Creative Strategy with expertise in Big Data Capabilities for advertising and e-commerce operations.

Comprehensive Digital Capabilities: We provide proprietary AI algorithms, visual analytics, and big data analytics. This covers digital infrastructure across businesses, new retail, and smart space solutions.

Extensive Industry Experience: Our vast digital ecosystem covers various categories and business needs. We provide closed-loop digital commercialisation solutions for IP development and management, gaming, and esports.

CUE Digital International Phil. Branch

The Role

We’re seeking a Strategist to join our dynamic company and play a central role in conceptualising and delivering innovative, strategy-driven campaigns. This person will bridge the gap between brand strategy and creative execution, leveraging data insights, market trends, and creative acumen to build campaigns that captivate audiences and drive measurable impact. The ideal candidate has experience in consumer insighting, social media, media channels and platforms, branding, and content creation, with a knack for storytelling and a pulse on the latest trends in media and culture.

 

Job Responsibilities

<ul>
	<li>Strategy Development: Collaborate with cross-functional teams to develop and implement creative strategies that align with clients’ goals, brand identity, and omni-channel platforms</li>
	<li>Campaign Conceptualization: Lead the ideation and development of multi-channel campaigns, creating clear and impactful messaging that resonates with target audiences.</li>
	<li>Market Research &amp; Insight Generation: Conduct competitive analysis, audience insights, and trend spotting to inform strategic recommendations and creative concepts.</li>
	<li>Client Presentation &amp; Relationship Management: Articulate creative strategies to clients in a compelling, data-backed manner, fostering client trust and alignment on vision.</li>
	<li>Cross-Functional Collaboration: Work closely with creative, account, and media planning teams to ensure campaigns are executed effectively and align with strategy.</li>
	<li>Content Strategy &amp; Development: Guide the content creation process, including defining tone, style, and format to suit target platforms and demographics.</li>
	<li>Social Media Management: Handle and manage client brand pages as needed to support overall client servicing</li>
	<li>Performance Analysis &amp; Optimization: Use campaign performance data to provide insights and recommend optimizations, ensuring strategies meet or exceed client KPIs.</li>
</ul>

Creative Strategist

PAFCPIC stands for the Philippine Army Finance Center Producers Integrated Cooperative, affectionately referred to by its members as "PAPSI". PAFCPIC is a multi-awarded cooperative offering financial services through deposits and loans to its members serving in the Armed Forces of the Philippines.   

Its membership consists of military and civilian personnel (both active and retired) of the Philippine Army, Philippine Navy and Philippine Air Force, as well as their immediate dependents. With its current membership totalling more than 120,000 members, its main office is located along Bayani Road in Fort Bonifacio, Taguig City and has 25 satellite offices across the country – 13 in Luzon, 5 in Visayas and 7 in Mindanao. 

PAFCPIC is the first institution-based category winner of Gawad para sa Pinakatanging Kooperatiba (Gawad PITAK) of the Land Bank of the Philippines in 2004. It was the first cooperative recognized for Family Welfare and Community Development in 2004 and for Labor-Management Relations in 2013 under the Search for Model Companies by the Department of Trade and Industry (DTI) Center for Industrial Competitiveness. It was also the first cooperative to have been bestowed the Philippine Quality Challenge Level 2 Award in 2015 by the DTI Competitiveness Bureau in partnership with the Philippine Society for Quality Inc. 

PAFCPIC is currently registered with the Cooperative Development Authority (CDA) under Registry Number 9520-16000421 dated 16 October 2009.

PAFCPIC | Philippine Army Finance Center Producers Integrated Cooperative

1. Develops and evaluates plans, policies, and programs of the Department. 
2. Manages the implementation of Audit Plans and Activities such as but not limited 
to regular, specialized, and field audit engagements. 
3. Provides assurance information based on the result of audit activities. 
4. Manages the review and monitoring activities of the office on the Management approved recommendations. 
5. Manages the conduct of risk-based assurance engagements. 
6. Evaluates the output of the advisory engagements of the Department. 
7. Supervises and evaluates the performance of direct reports. 
8. Reviews consolidated reports of the Office. 
9. Performs such other duties as may be directed from time to time.

Auditing and Compliance

Analyzing Data

Business Analysis

Financial Statement Analysis

Internal Audit

Risk Management

Leadership skills

Internal Audit Manager

Mary Grace Foods Inc., founded in 2002 by Mary Grace Dimacali, began with a passion for baking and service. Her award-winning baked goods, including ensaymadas and cheeserolls, were first sold in premium mall kiosks. In 2006, Café Mary Grace was born, offering comfort food in a warm, home-like setting. Today, with over 70 kiosks and 60 cafés, Mary Grace provides stable jobs and continues expanding across the Philippines. In the next years, Mary Grace aims to open more branches all over the Philippines and in Asia. We wish to raise the flag of "proudly Filipino made" on the international stage.

Mary Grace Foods, Inc.

In charge of conducting routine audit and inspections of Café and Kiosk Operations for Food Safety, Quality and Sanitation Compliance. Verification of compliance on sanitation laws, regulatory requirements, and Food Safety and Quality Management Systems. Conducts investigation on Food Safety, Quality and Sanitation customer complaints and recommends corrective actions.

<ul>
	<li class="text-justify">Conducts routine inspections of our Cafe's and Kiosk's facilities, machines, equipment, and waste management practices.</li>
	<li class="text-justify">Verifies the document production process to ensure compliance with established procedures and standards.</li>
	<li class="text-justify">Monitors and enforces compliance with sanitation laws, regulatory bodies, and management policies.</li>
	<li class="text-justify">Investigates customer complaints and non-conformance.</li>
	<li class="text-justify">Develops, recommends, and monitors corrective and preventive actions.</li>
</ul>

Safety and Sanitation

Quality Assurance

Restaurant QA Auditor

Summary of Work Activities and Responsibilities:

The Accounting Assistant III is responsible for maintaining and organizing the inventory of the University’s fixed assets. The position will also assist during student enrollment and in reconciliation of accounts.

Main Duties and Responsibilities:

I. Asset Management Support

<ul>
	<li>Maintains inventory of the University’s fixed assets</li>
	<li>Prepares and affixes barcodes to fixed assets, in coordination with the outsourced service provider</li>
	<li>Coordinates with various Ateneo units for updating of inventory list </li>
	<li>Coordinates with government units and international funding agencies on tagging of assets acquired by the University from externally funded projects</li>
	<li>Encodes newly acquired fixtures and equipment into the Microsoft Great Plains module</li>
	<li>Updates the Ateneo Movable Assets Management System to reflect the assignees and movements of assets (e.g., acquisition, transfer, sale, donation, etc.)</li>
	<li>Generates list of fixed assets and equipment for reports</li>
	<li>Prepares memos containing list of acquisitions for insurance coverage purposes</li>
	<li>Recommends retirement of assets across the University, in accordance with established University policies</li>
	<li>Prepares monthly depreciation reports of the University’s Buildings and Land Improvement, for review of Accounting Supervisor and approval of the Head</li>
</ul>

II. Section Support

<ul>
	<li>Collates various data and reports to assist in month end close activities including reconciliation of accounts to properly support various accounting report requirements</li>
	<li>Liaises in and out of the University to transact accounting documents</li>
</ul>

III. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative

Accounting Assistant

Job Description is still under further review.

Main Duties and Responsibilities: 
I. Application and Admissions Support

<ul>
	<li>Prepares, receives, and processes application forms of applicants for Kinder, Grade 1, and transferees to the Ateneo Grade School
	<ul>
		<li>Assists applicants and parents/guardians in the setting up of applications in the online portal</li>
		<li>Receives and ensures completeness of details and information in the submitted application forms (paper-based and electronic)</li>
		<li>Coordinates with the applicants for clarification and/or compliance with any lacking information/documents</li>
		<li>Encodes application forms to the database and ensures the accuracy and integrity of application information by checking and aligning with original documentation</li>
		<li>Updates and releases application results through the online portal</li>
	</ul>
	</li>
	<li>Provides logistical support for the implementation of admission testing activities</li>
	<li>Assists in the deliberation and release of admission decisions</li>
	<li>Coordinates with relevant offices to facilitate the uploading of accepted students’ applicant files and inclusion of appropriate enrollment links in the release of admission results</li>
	<li>Prepares and collects feedback forms and QR codes for the evaluation of testing and application processes</li>
</ul>

II. Awareness of School Expectations Session (ASES) Support

<ul>
	<li>Assists in the preparation of ASES materials, scheduling, and monitoring of ASES for Kindergarten, Gr. 1 and transferees</li>
	<li>Monitors payments done for application and confirmation of enrollment of applicants in coordination with Central Accounting Office (CAO) and the assigned Cashier</li>
	<li>Prepares weekly reports of applications, examinations and results for review by the A-Team</li>
	<li>Prepares posters and announcements for marketing and promotion, information pamphlets and other promotional materials</li>
	<li>Provides logistical support for Admission events (i.e. Open House, Big School Congress and the like)</li>
	<li>Schedules and monitors school tour requests from parents of potential student applicants</li>
</ul>

III. Financial Grant-in-Aid Support

<ul>
	<li>Provides assistance for grant-in-aid application and deliberation process as well as release of results
	<ul>
		<li>Prepares brochures and grant-in-aid application forms</li>
		<li>Receives and consolidates grant-in-aid applications</li>
		<li>Prepares materials needed for the Financial Grant-in-Aid Committee</li>
		<li>Prepares and distributes letters to grant-in-aid grantees</li>
		<li>Coordinates with concerned offices for approved employee discounts</li>
	</ul>
	</li>
	<li>Prepares reports for recording and/or processing of the Central Accounting Office</li>
</ul>

IV. Office Support

<ul>
	<li>Serves as the receptionist and attends to inquiries and requests from stakeholders and visitors from various communication channels (e.g., face-to-face, online, phone) and coordinates the flow of information internally and</li>
	<li>with other offices concerned</li>
	<li>Monitors the official Ateneo de Manila Grade School Admissions webpage and social media accounts in coordination of University Marketing and Communications Office</li>
	<li>Maintains organized records, filing systems, and documentation for admissions and office operations</li>
	<li>Ensures that office supplies and resources are replenished, properly stored, and in good working condition</li>
	<li>Assists in the preparation of cash advance requests for Office-related expenses by gathering the necessary documentation</li>
	<li>Prepares and consolidates liquidation reports for OAA expenses for budget tracking</li>
	<li>Provides support to Office and University-wide events and committees, as needed</li>
</ul>

V. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative

Admissions Assistant

MB Philippines, Inc. is a service-oriented company, professionalizing on knowledge-enabling solutions to both business and technology challenges. These solutions are aimed at rural banks, credit unions, thrift banks, cooperative banks and other financial institutions.
Knowledge-enabling solutions provide banking and financial firms with some market edge, namely increased operational effectiveness and efficiency, which develop the capabilities of its main assets – the people and the knowledge within them.
MB Philippines, Inc. does not take shortcuts for solving problems. It facilitates knowledge creation and knowledge transfer activities. All activities highlight the capabilities of its client is foremost when showcasing the competencies among every one in the organization.

In the process, the company provides its clients with value-added services including mentoring and training. MB Philippines, Inc. has a roster of seasoned consultants. They are the best breed in their respective areas of service.

With more than 20 years or real-world experience, they are confidently capable of putting clients into positions of market superiority. This sets the company apart from other players in the market. MB Philippines, Inc. intends to raise the service quality standards of its business partners and clients and believes in empowering them.

MB Philippines Inc.

The role involves software development, production support, troubleshooting, testing, deployment assistance, and infrastructure support activities for enterprise banking systems used by financial institutions.

The position supports enterprise banking platforms and related systems in coordination with developers, implementation teams, technical support personnel, and business analysts. 
 
 

Duties and Responsibilities

• Support maintenance and enhancement activities for enterprise banking systems 
• Troubleshoot and resolve production-related issues 
• Perform software development, maintenance programming, and bug-fixing activities 
• Assist in SQL queries and database-related activities 
• Participate in system testing, validation, and deployment activities 
• Provide technical and operational support for live systems 
• Coordinate with developers, business analysts, and implementation teams 
• Prepare and maintain technical documentation and operational procedures 
• Support server, infrastructure, and system monitoring activities 
• Participate in implementation and post-deployment support activities 
• Perform other technical and operational duties as assigned 
 
 

Preferred Technical Skills ((Advantage but Not Required)

• Java programming 
• Web application development 
• PostgreSQL, MySQL, or SQL Server 
• Linux server familiarity 
• Software testing or QA exposure 
• Infrastructure or cloud environment exposure 
• Reporting systems or accounting systems familiarity 
 
 

Key Attributes

• Dependable 
• Analytical and detail-oriented 
• Troubleshooting and support skills 
• Adaptable to operational requirements 
• Team-oriented 
 
 

Work Environment

• Enterprise banking systems 
• Software development and maintenance 
• Production support operations 
• Database and reporting systems 
• Cloud and infrastructure environments 
• Large-scale operational platforms

Technical Support and Software Engineer

Are you interested in being a part of a Mission-Driven Fintech Company? 

We are a start-up BSP-licensed EMI and VASP company on a mission to revolutionize digital finance in the Philippines. Our vision is bold: to lead the way in providing secure, compliant, and transparent financial services powered by the latest in fintech innovation. 
 
We are not just building and e-wallet! We are crafting a next-generation digital payment ecosystem that is reliable, efficient, and inclusive for every Filipino! You will not only be part of introducing Cryptocurrencies to the common Filipino, but you will also be the bridge that connect millions of Filipinos to the benefits of Blockchain technology. 
 
As we scale our impact, we are on the hunt for like-minded individuals who share the same passion and interest. 
 
Software Engineer for Blockchain and Cryptocurrency Exchange 
We, at WIBS, are in the process of creating an IT Department and we are on the hunt for like-minded individuals who share the same passion and interest in Cryptocurrencies. The reason for this enthusiasm is that you will be a part of introducing Cryptocurrencies to the common Filipino by helping us create and maintain our trading platforms. You will become the bridge that connect millions of Filipinos to the benefits of Blockchain technology. 

 

Job Category/Tags 

<ul>
	<li>Financial Services</li>
	<li>Financial Technology</li>
	<li>Finance</li>
	<li>Information Technology</li>
</ul>

Work Environment 

<ul>
	<li>Strictly On-Site at Ayala Avenue, Makati City</li>
	<li>Monday to Friday (Day Shift)</li>
</ul>

Benefits 

<ul>
	<li>HMO (Upon regularization)</li>
	<li>Transportation Allowance</li>
</ul>

Software Engineer for Blockchain and Cryptocurrency Exchange

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

About Us

SeriousMD is a HealthTech startup that operates the largest practice management application in the Philippines accompanied by NowServing, a platform connecting Doctors and Patients as well as providing healthcare services to Filipinos everywhere. Together, SeriousMD &amp; NowServing is an end-to-end healthcare platform and our sole mission is to improve healthcare through technology. Our team culture revolves around excellence, a sense of family, cooperation, and sharing.

About the Role

As a Senior Architect, you will be working as part of our Product Team in designing software solutions for our healthcare products.

<ul>
	<li>Design software solutions to integrate systems from 3rd party vendors and various stakeholders</li>
	<li>Able to effectively communicate design solutions to stakeholders the team</li>
	<li>Work with a cross-functional team to deliver the best consumer experience possible</li>
	<li>Lead a team of developers from backend to frontend systems</li>
	<li>Responsible in leading the team in locating and directing resolutions for critical issues related to hardware and software system</li>
	<li>Experienced in working with monolithic and microservices architectures</li>
	<li>Experienced with working SQL Databases with MSSQL Server as a plus</li>
	<li>Familiarity with NoSQL databases using MongoDB and LevelDB is a plus</li>
	<li>Familiarity with Nodejs, Typescript, C#, ASP.NET and ASP.NET Core is a plus</li>
	<li>Familiarity with VueJS and ReactNative is a plus</li>
</ul>

Software Architect

At AWS, we don’t just create software—we build solutions that drive business success and fuel professional growth.

As a trusted IT solutions provider and software development partner, AWS has consistently led the charge in delivering high-quality, reliable, and innovative technology services to clients around the world. With a strong foundation built on over 30 years of excellence, our strength lies in our people—skilled, passionate professionals dedicated to transforming ideas into reality through collaboration, creativity, and technical expertise.

Since our inception in the Philippines, AWS has been committed to the core philosophy of “Global IT Excellence.” This guiding principle has fueled our growth, enabling us to continually enhance our technical capabilities. Over the years, we’ve earned the trust of not only Japanese companies but also multinational corporations by delivering tailored, cutting-edge solutions that meet diverse business needs.

At AWS, we are not just about technology; we are about building lasting relationships and making a meaningful impact on the success of our clients. Our journey of constant innovation and technical refinement ensures that we are well-positioned to tackle tomorrow’s challenges today.

Advanced World Systems, Inc. / Advanced World Solutions, Inc. (AWS)

<ul>
	<li>Develop and maintain web applications for AI-related projects</li>
	<li>Build front-end applications using JavaScript and React</li>
	<li>Develop backend services using Node.js and Python</li>
	<li>Integrate AI or data-driven features into web applications</li>
	<li>Troubleshoot, debug, and improve system performance</li>
</ul>

Collaborate with cross-functional teams

Software Developers

Likha-iT Inc. is a software development company based in Makati City, Philippines, and we are a subsidiary of freee K.K. As an integral part of freee K.K.'s global engineering team, Likha-iT develops integrated management platforms that streamline operations and drive growth to empower small businesses to take center stage.

At Likha-iT, we combine the agility of a startup with the resources of a global corporation. Our development team aims to deliver high-quality solutions that meet the evolving needs of our users. We take pride in our commitment to excellence and innovation.

Join us at Likha-iT Inc. and be part of a dynamic team shaping the future of technology. Explore our website to learn more about our team, and career opportunities. Together, let's drive innovation and positively impact small businesses.

Likha-iT Inc.

About Us

Likha-iT Inc. is a software development company based in Makati City and a subsidiary of freee K.K. in Japan. As part of its global engineering team, we share a singular mission: to 'Empower Small Businesses to Take Center Stage.'

We seek exceptional engineers with a strong product mindset—those who care not just about how something is built, but why it matters and who it serves. We build integrated management platforms that streamline operations and empower anyone to manage their business freely. Because our work supports Japan’s accounting infrastructure, every team member takes ownership and drives real impact for our users.

 

About the Role

We seek 'Bamboo Shoot' talent: high-potential developers with the resilience and velocity to grow rapidly.

At Likha-iT, we are autonomous builders, not just code-writers. If you have a product mindset and a hunger for growth, we want to help you take center stage. We are looking for those who aren't afraid of change and are ready to take full ownership of their career.

 

Tech Stack and Tools

<ul>
	<li>Languages/Frameworks: Ruby, Go, TypeScript, Python, Ruby On Rails, React, Vite, webpack, and etc.</li>
	<li>Infrastructure: AWS, Kubernetes, Terraform, Helm, Aurora, BigQuery, and etc.</li>
	<li>Tools: Claude code, Argo CD, Bugsnag, Datadog, Redash, and etc.</li>
</ul>

 

Responsibilities

<ul>
	<li>Is willing to learn new technologies, tools, and concepts and seeks feedback as needed to complete their tasks.</li>
	<li>Solves clearly defined, self-contained technical problems with/without guidance.</li>
	<li>Ability to rapidly adapt to the new AI-driven development.</li>
</ul>

Software Engineer

Under the supervision of the IT Service Desk Lead, IT Service Desk and Deskside Support Assistant serves as the first point of contact for end-user support and for reporting service requests and incidents. The position also provides technology-based deskside system support for all client computing needs.

Main Duties and Responsibilities 
I. Service Desk Operations

<ul>
	<li>Logs, classifies, and encodes the incidents or service requests on the ITSM ticketing tool, ensuring that ticket requests are worked on in compliance with the Service Level Agreements.</li>
	<li>Attends to all end-user requests with accurate and appropriate information in a timely manner, monitoring all service requests and incidents until their resolution.</li>
	<li>Registers incidents and service requests into the Incident Management Database.</li>
	<li>Analyzes customer requests for correct classification and provides first-level technical support and resolution.</li>
	<li>Routes service requests to support groups when incidents are not closed.</li>
	<li>Assists in the preparation of staff schedules to ensure the service desk is staffed appropriately to cover all hours of operations.</li>
	<li>Assists the IT Service Desk Lead in attending to the day-to-day operational requirements of the Section.</li>
	<li>Prepares periodic and ad hoc reports required by the management team.</li>
</ul>

II. Incident Management

<ul>
	<li>Resolves and recovers incidents not assigned to second-line support.</li>
	<li>Keeps affected partners informed about the progress.</li>
	<li>Resolves or escalates incidents and requests in line with established service level agreements.</li>
	<li>Escalates the process as necessary per established escalation policies.</li>
	<li>Logs and records all reported incidents into the Incident Management Database.</li>
	<li>Monitors the status and progress towards the resolution of assigned incidents.</li>
	<li>Updates from the Service Desk regarding incident progress</li>
	<li>Analyzes incident trends and creates knowledge database for known errors.</li>
</ul>

III. Technical Assistance and Support

<ul>
	<li>Attends to Video Conferencing Events, Live Streaming, and Video Conferencing Shared Services requirements.</li>
	<li>Guides users on how to use the Learning Management System and other productivity tools (e.g., Google Suite, Microsoft Office, other Software as a Service [SaaS], etc.).</li>
	<li>Familiarizes the technical manuals of the different IT assets managed by the university.</li>
	<li>Provides technical assistance and support by guiding users on how to investigate and conduct basic IT diagnostics as a first-level response to resolving their IT problems (e.g., login problems, software errors, and hardware malfunctions).</li>
	<li>Regularly documents technical issues, resolutions, and support provided, and creates user manuals or guides for commonly asked questions and resolved issues.</li>
	<li>Updates the asset inventory and reflects all the related incidents and changes made to the asset.</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate supervisor and authorized representatives.

IT Service Desk and Deskside Support Assistant

QNE Software Philippines, Inc. is a trusted provider of Accounting and Payroll solutions that help businesses simplify operations and grow with confidence. Since 2007, we have supported thousands of companies across the Philippines with software designed to be practical, flexible, and built for real business needs.

Founded through a Malaysian-Filipino partnership, QNE brings together global software expertise and a deep understanding of the local market. Backed by our parent company in Malaysia with over 15 years of development experience, we continuously deliver innovative solutions that evolve with the demands of modern businesses.

At QNE, we take pride in our local team of dedicated specialists who provide fast, reliable, and personalized support—ensuring our users get the help they need, when they need it. We believe in one simple principle: powerful software should always come with people who truly understand your business.

QNE Software Philippines, Inc.

<ul>
	<li>Provide courteous, prompt, and solution-oriented support via email, chat, phone, or remote assistance.</li>
	<li>Log, document, and track all customer interactions in the ticketing system.</li>
	<li>Diagnose, troubleshoot, and resolve technical or functional product issues.</li>
	<li>Escalate and coordinate bugs, system issues, and enhancement requests to appropriate teams with clear descriptions and supporting documentation.</li>
	<li>Test and validate fixes or updates before confirming ticket closure.</li>
	<li>Identify after-sales opportunities, such as add-ons or modules that may benefit customers.</li>
	<li>Contribute to knowledge base articles, guides, and documentation.</li>
	<li>Maintain accurate documentation, tagging, and categorization of tickets.</li>
	<li>Communicate clearly with customers and internal teams in fast-paced environments.</li>
	<li>Support reporting, status updates, and team improvement initiatives.</li>
	<li>Perform any duties as required by the company.</li>
</ul>

Software Support Consultant

Candidates shall undergo a four (4) – month intensive training which forms part of the probationary period and will cover the following topics:

<ul>
	<li>Global IT Standards. Bridging knowledge from the academe with the actual needs of the IT industry.</li>
	<li>Technical to Business. Molding fresh grads into well rounded AWS engineers equipped with balanced technical and business skills.</li>
	<li>Nihongo Proficiency. Producing Nihongo-proficient engineers who could understand technical specifications and communicate the project in Nihongo.</li>
</ul>

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