Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

OUR VISION
To be the leading end-to-end omni-channel digital commerce solutions provider for brands across South-East Asia.

OUR MISSION
To help clients achieve exceptional growth and efficiency by combining leading insights, capabilities and technology with end-to-end suite of services across SEA.

Fun Fact:
The ‘infinity’ logo of Intrepid is the embodiment of our belief: the infinity itself stands for the endless opportunities of ecommerce in Southeast Asia; as a handshake motif, it signifies partnership; in its rich colors embed our omni-channel capabilities across all ecommerce platforms.

Intrepid Philippines Inc.

The team you will be part of 
The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada &amp; TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google &amp; Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a Performance Marketing Manager to be based in the Philippines, who can drive forward our marketing services as a critical part of Intrepid’s overall business. This person will own the relationships with a variety of our leading Brand partners, manage best-in-class digital marketing and execute campaigns that are aligned with our clients’ objectives and help them seize the full potential of ecommerce-driven digital marketing.

As a Performance Marketing Manager, you will take charge of: 

<ul>
	<li>Work as lead on few account/cluster with executive/executives reporting to you</li>
	<li>Act as the go to person for market leads on the account cluster</li>
	<li>Lead client management, ensuring strong relationships and smooth execution.</li>
	<li>Lead full-funnel brand strategy and ensure execution is aligned on all key marketing and sales channels such as videos, livestream, affiliates etc.</li>
	<li>Oversee campaign setup, strategic direction, and optimization to achieve key KPI metrics across eCommerce marketplaces (Shopee,Lazada, Zalora and TikTok Shop), Shopify, SEM (Google Shopping), and social media (Collaborative/CPAS).</li>
	<li>Work closely with client teams to develop marketing plans and KPIs, as well as ongoing reporting</li>
	<li>Manage revenue delivery and budget spending, including daily optimization and providing real-time targeting recommendations</li>
	<li>Create A/B testing frameworks and implementation to ensure consistent growth</li>
	<li>Manage Analytics and performance report sharing with clients, advising them on optimization potential and insights</li>
</ul>

Ecommerce Performance Marketing Manager

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

As the E-commerce Account Officer, you will be responsible for managing our online presence on platforms like Shopee, Lazada, Zalora, and Shopify. You will work closely with the Marketing and Merchandising Planning and Control Department to ensure our online sales strategies align with overall business goals.

Key Responsibilities:

<ul>
	<li>Manage our online stores, ensuring they showcase our latest trends and collections perfectly.</li>
	<li>Optimize product listings across platforms with eye-catching titles and images.</li>
	<li>Work with the Marketing team to align online sales strategies with their campaigns.</li>
	<li>Collaborate with the Merchandising Planning and Control Department to keep our online and offline offerings in sync for a smooth shopping experience.</li>
	<li>Use data to uncover insights that drive online sales.</li>
	<li>Turn data into actionable plans, from adjusting promotions to refining product assortments.</li>
	<li>Provide exceptional customer service, turning every interaction into a positive experience.</li>
	<li>Listen to customers, solve their issues, and build long-lasting relationships.</li>
	<li>Work closely with teams like Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.</li>
</ul>

E Commerce Account Officer

AnyMind Group is one of the fastest-growing technology companies in the world.

AnyMind Group was founded in April 2016 by Kosuke Sogo and Otohiko Kozutsumi, and has expanded its business to 13 markets and 17 locations worldwide.

We started in the marketing tech industry and expanded our business into influencer marketing, publisher monetization and creator support and management.

Now, we are developing and providing software that supports individuals and businesses for brand product planning and manufacturing, e-commerce enablement, marketing, and logistics.

We're looking to built the business infrastructure for next-generation businesses by leveraging on the power of technology to bring forward a world where anyone can do business easily.

With our mission to "make every business borderless", we will continue to remove borders between online and offline, geographical boundaries and industries through the power of data and technology.

AnyMind Philippines Inc.

Join our team and gain hands-on experience in e-commerce livestream production across platforms like TikTok Shop, Shopee Live, Lazada Live, and Facebook Live. You’ll work behind the scenes to help deliver smooth, high-quality live broadcasts.

<ul>
	<li>Assist in setting up cameras, lighting, audio, and streaming equipment</li>
	<li>Support OBS Studio setup (scenes, overlays, graphics, and transitions)</li>
	<li>Run pre-live checks (internet, audio/video sync, stream quality)</li>
	<li>Operate livestream controls during broadcasts (scene switching, overlays, product pinning)</li>
	<li>Monitor stream performance and help troubleshoot minor issues in real time</li>
	<li>Assist in post-live tasks like teardown, recording export, and file organization</li>
</ul>

Live Commerce Operator Intern

The team you will be part of

The Digital Marketing Team is the engine behind data-driven growth for our brand partners across Southeast Asia’s eCommerce landscape. Specializing in performance marketing across marketplaces like Shopee, Lazada &amp; TikTok, we focus on the entire 360-degree customer journey and build better digital experiences at each stage of the funnel. From media planning to real-time optimization and analytics on Meta, Google &amp; Programmatic, the team partners closely with clients to unlock the full potential of eCommerce marketing—turning insights into action, and clicks into conversions.

The part you will play

We are looking for a Performance Marketing Executive to be based in the Philippines, who can drive forward our marketing services as a critical part of Intrepid’s overall business. This person will own the relationships with a variety of our leading Brand partners, manage best-in-class digital marketing and execute campaigns that are aligned with our client’s objectives and help them seize the full potential of e-commerce-driven digital marketing. 

Marketing Services include paid performance marketing, e-commerce platform ads, and social commerce for our clients.

As a Performance Marketing Executive, you will take charge of 

<ul>
	<li>Setting up, managing, and optimizing campaigns to drive key KPI metrics across ecomm marketplaces (Shopee and Lazada), SEM (Google Shopping), and social media (Collaborative/CPAS).</li>
	<li>Work closely with client teams to develop marketing plans and KPIs, as well as ongoing reporting</li>
	<li>Manage revenue delivery and budget spending, including daily optimization and providing real-time targeting recommendations</li>
	<li>Create A/B testing frameworks and implementation to ensure consistent growth</li>
	<li>Manage Analytics and performance report sharing with clients, advising them on optimization potential and insights</li>
</ul>

Ecommerce Performance Marketing Executive

CAMEL Appliances Manufacturing Corporation is one of the leading manufacturers of household appliances in the Philippines. Incorporated on August 15, 1991, CAMEL was initially engaged in the design and manufacturing of electric fans.  With an emphasis on quality, efficiency, research and development, CAMEL became successful in gaining a significant market share within a short period of time. 

As the demand for CAMEL products increased, it expanded its product line to include industrial fans, exhaust fans, rice cookers, gas stoves, flat irons, toasters and weighing scales.  In year 2005, CAMEL saw an opportunity to cater to the expanding washing machine market in the Philippines.  The launch of CAMEL washing machines was very well received by customers and dealers alike.  So in year 2006, CAMEL invested on more plastic injection facilities, washing machine moulds and equipment’s to start its local production of CAMEL washing machines.  To date, CAMEL enjoys a big share of the washing machine and spin drier market in the Philippines.  

In Year 2000, CAMEL was presented with the National Consumers Quality Award for the “Most Outstanding Appliance Brand”.  In that same year, the company also received the award for being the “Best Appliance Brand” from the 18th Annual People’s Choice Award. In Year 2004, CAMEL was heralded as the “Most Outstanding Appliances Brand” by the Consumer League of the Philippines Foundation, Inc.  In Year 2005, CAMEL received four different industry awards, one of which was the Asia-Pacific Excellence Award (APEA) for the Most Outstanding Kitchen and Home Appliances Brand.  From Year 2010 to 2012 CAMEL bagged Global Brand’s “Most Outstanding Appliance Brand”.  In Year 2012, CAMEL received the “Best Household Washing Machine Brand” for the fifth year in a row and the Silver Seal for “Best Electric Fan Brand” from Consumers League of the Philippines Foundation.  

Today, CAMEL Appliances has earned its spot as one of the top corporations in the Philippines and has been accorded with various awards for twelve consecutive years.  Its dedication to quality and excellence is further attested by being one of the first few companies in the country to be granted the highly coveted ISO 9001:2008 certification last March 2015 by SGS Phils., Inc.  

To succeed in this competitive industry, great products need to be complemented with affordable cost and good service.  That is why all 800 individuals behind CAMEL Appliances are dedicated to offering the best quality without compromising cost and time while providing maximum value to our customers through world-class services.

CAMEL APPLIANCES MANUFACTURING CORP

Role Summary

Lead the company's social media strategy and execution to grow brand presence, engage consumers, drive traffic to e-commerce channels, and support revenue growth through organic and paid social initiatives.

Key Responsibilities

1. Social Media Strategy &amp; Planning

Develop and execute the overall social media strategy aligned with business and e-commerce objectives.

Create annual, quarterly, and monthly social media plans and content calendars.

Identify platform-specific growth opportunities across Facebook, Instagram, TikTok, YouTube, LinkedIn, and emerging platforms.

Monitor social media trends, competitor activities, and best practices.

2. Content Development &amp; Management

Plan and oversee creation of engaging content including videos, graphics, product demonstrations, lifestyle content, user-generated content (UGC), and livestreams.

Ensure content is aligned with brand guidelines and campaign objectives.

Coordinate with internal teams, agencies, influencers, and content creators.

Manage content publishing schedules and approvals.

3. Community Management

Build and nurture online communities.

Monitor comments, messages, reviews, and customer feedback.

Develop response guidelines and escalation processes for customer concerns.

Improve customer engagement and brand sentiment.

4. E-Commerce &amp; Conversion Support

Drive traffic from social platforms to e-commerce stores, marketplaces, and campaign landing pages.

Collaborate with the e-commerce team on product launches, promotions, and sales campaigns.

Optimize social commerce features such as TikTok Shop, Facebook Shop,Instagram Shop, and livestream selling.

Support conversion-focused campaigns and customer acquisition initiatives.

5. Influencer &amp; Creator Management

Identify, recruit, and manage influencers, content creators, and brand ambassadors.

Negotiate partnerships and campaign deliverables.

Track influencer performance and ROI.

Build a sustainable creator network for ongoing brand advocacy.

6. Analytics &amp; Reporting

Track and report key performance metrics

Provide actionable recommendations based on insights.

Cost per acquisition (with paid team)

Influencer campaign ROI

Brand sentiment score

Social Media Manager

The team you will be part of

Our Merchandising &amp; Creative Team brings brands and products to life through compelling visuals and on-brand storytelling. From graphic design and content creation to product presentation and campaign assets, the team crafts experiences that captivate and convert. 

The part you will play

We are looking for a creative, tech-forward, and detail-oriented Merchandising Associate to deliver exceptional shopping experiences across e-commerce and social commerce. In this role, you will lead merchandising initiatives across Shopee, Lazada, TikTok Shop, and other platforms by optimizing storefronts, enhancing customer engagement, and identifying growth opportunities through data and consumer insights.

You will also help shape livestream experiences by planning merchandising strategies, leveraging AI to create scalable scripts, and defining product presentation and visual merchandising approaches. Working closely with Commercial, Livestream Production, Graphic Design, and Content teams, you will create engaging shopping experiences that strengthen brand perception and drive commercial performance.

As an E-commerce Merchandising Associate, you will take in charge of:

1. Livestream Merchandising Strategy &amp; Execution

<ul>
	<li>Develop end-to-end merchandising strategies that define the overall livestream experience, including content flow, storytelling, customer journey, engagement mechanics, and conversion drivers.</li>
	<li>Leverage generative AI tools (e.g., ChatGPT, Claude) to create, refine, and optimize scalable livestream scripts while ensuring alignment with brand guidelines, campaign objectives, and customer insights.</li>
	<li>Define the visual merchandising direction for livestreams by recommending studio concepts, product presentation, props, lighting, and overall set design that reinforce brand identity.</li>
	<li>Develop and optimize livestream frame layouts, information hierarchy, promotional messaging, and motion graphics to create premium, shopper-friendly experiences.</li>
	<li>Conduct regular audits across visual merchandising, studio execution, production quality, and overall customer experience. Identify opportunities to elevate livestream execution and establish premium best practices. </li>
	<li>Monitor livestream performance metrics, customer engagement, and shopper behavior to continuously refine merchandising strategies, AI prompting, scripts, and creative execution.</li>
</ul>

2. E-Commerce &amp; Social Commerce Merchandising

<ul>
	<li>Create merchandising strategies that improve product discoverability, customer engagement, and conversion across storefronts, product pages, livestreams, and social commerce touchpoints.</li>
	<li>Improve storefront layouts, campaign pages, banner sequencing, navigation, and visual hierarchy to deliver seamless shopping experiences across Shopee, Lazada, TikTok Shop, and other marketplaces.</li>
	<li>Perform regular audits across e-commerce storefronts and social commerce channels to ensure merchandising standards, campaign readiness, and execution quality while identifying optimization opportunities.</li>
	<li>Track merchandising performance, customer engagement, and commercial metrics while conducting competitor and category benchmarking to identify emerging trends and improvement opportunities.</li>
	<li>Partner with Key Account Management, Graphic Design, Content, Production, and Social Commerce teams to bring merchandising strategies to life and deliver cohesive customer experiences.</li>
	<li>Stay up to date with the latest trends in e-commerce, social commerce, livestreaming, AI, and visual merchandising. Introduce new tools, technologies, and best practices that improve execution quality and operational efficiency.</li>
</ul>

Content Writing

Scriptwriting

Account Management

Ecommerce Merchandising Associate

Job Summary

The Senior Graphic Design Officer is responsible for leading the visual execution of brand, marketing, and e-commerce initiatives across digital and physical touchpoints. This role oversees campaign design from concept to execution, ensures brand consistency, and collaborates closely with cross-functional teams including Marketing, E-commerce, Visual Merchandising, Production, and external suppliers. The position combines creative leadership, hands-on design work, and project coordination to deliver high-quality visual materials for both B2C and B2B needs.

Key Responsibilities

Campaign &amp; E-commerce Design

<ul>
	<li>Oversee e-commerce campaign layouts from moodboarding through final execution.</li>
	<li>Ensure accuracy, consistency, and quality across all campaign assets.</li>
	<li>Design and review marketplace wireframes, product postings, newsletters, and other e-commerce materials.</li>
	<li>Collaborate with Shopify developers to ensure website layouts and designs are accurately implemented using tools such as Figma.</li>
</ul>

Team Leadership &amp; Task Delegation

<ul>
	<li>Delegate graphic design tasks to the creative team and monitor progress to ensure deadlines and quality standards are met.</li>
	<li>Manage daily design requests from Marketing, Visual Merchandising, E-commerce, and other departments such as HR, Export, or Operations.</li>
</ul>

Marketing &amp; Branding Materials

<ul>
	<li>Create and oversee marketing materials for collection launches, including website wireframes/designs, social media posts and carousels, newsletters, stories, GIFs, and AI-assisted creative assets.</li>
	<li>Develop branding and promotional materials such as newsletters, static or carousel posts, GIFs, stories, and mall mileage assets (digital and offline).</li>
	<li>Utilize AI generation tools to support concept development, visual exploration, and content creation while maintaining brand consistency.</li>
</ul>

 

Visual Merchandising &amp; In-Store Graphics

<ul>
	<li>Support Visual Merchandising requirements by creating and overseeing in-store graphics, including shelf graphics, promo easels, standees, table graphics, window banners, window plotting, and store plotting.</li>
	<li>Ensure in-store visuals align with brand identity and campaign messaging.</li>
</ul>

Print &amp; Production Coordination

<ul>
	<li>Coordinate with suppliers and printers for all print jobs, from prototype and sample development to mass production.</li>
	<li>Create and oversee printed materials such as magazines, flyers, postcards, gift vouchers, and gift cards.</li>
	<li>Review proofs, manage timelines, and ensure quality control throughout the production process.</li>
</ul>

Photoshoot &amp; Content Production

<ul>
	<li>Assist the Production team during photoshoots.</li>
	<li>Create moodboards and shot lists for campaign photoshoots as needed, including AI-assisted visual references when appropriate.</li>
	<li>Provide on-site support and coordinate with photographers to ensure all required shots are captured.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with copywriters, marketing officers, marketing assistants, and other stakeholders to align visuals with messaging and campaign goals.</li>
	<li>Collaborate across departments to deliver creative solutions for both B2C and B2B materials.</li>
</ul>

Senior Graphic Design Officer

<ul>
	<li>Handle customer inquiries on order status, delivery, and post-purchase concerns</li>
	<li>Process returns, refunds, and exchanges per platform policies</li>
	<li>Resolve issues related to damaged, missing, or incorrect items</li>
	<li>Coordinate with logistics and internal teams for timely resolutions</li>
	<li>Monitor and respond to reviews and feedback across platforms</li>
	<li>Maintain accurate records and prepare reports on common concerns</li>
	<li>Collaborate with teams to improve customer experience and after-sales service</li>
</ul>

Customer Support Ecommerce

We’re a tight-knit team of problem-solvers and strategists who take complex challenges and turn them into smooth, powerful systems.

We operate on high trust, zero pretense, and exceptional standards.

We care deeply about creating an environment where people can do the best work of their careers without getting bogged down in corporate red tape. 

Here, your voice carries weight from day one, your work directly impacts real businesses, and you'll always have a supportive team in your corner.


If you like taking full responsibility of your projects, working with modern tech, and being part of a group that genuinely cheers for each other's success, you’ll fit right in.

Mantas Digital, MB

We are looking for a Senior / Lead UI/UX Designer with a deep obsession for Conversion Rate Optimization (CRO) / and / or Email marketing. In this role, you won't just make things look good—you will design digital experiences engineered to convert.

You will take full ownership of UI/UX direction across custom web applications and high-growth e-commerce platforms (Shopify, WooCommerce). Working closely with developers, strategists, and clients, you will lead projects from low-fidelity wireframes to pixel-perfect, scalable design systems. If you thrive on analyzing user behavior, managing design workflows autonomously, and seeing your designs drive real revenue growth, this role is built for you. 
 

Key Responsibilities

<ul>
	<li> Own the full product design lifecycle—from user research, wireframing, and interactive prototyping to final visual design and developer handoff.</li>
	<li>Analyze user journeys, heatmaps, and performance data to design high-converting landing pages, seamless checkout funnels, and optimized UX flows.</li>
	<li>Create scalable, component-based design systems and UI kits in Figma to ensure consistency across web apps and e-commerce platforms.</li>
	<li>Organize design backlogs, set realistic execution timelines, and keep projects moving efficiently using our project management tools.</li>
	<li>Communicate design rationale, CRO strategies, and user testing insights clearly to clients, developers, and internal team members in English.</li>
	<li>Work on performance-driven visual initiatives, occasionally translating core brand aesthetics into high-impact marketing touchpoints.</li>
	<li>Other related responsabilities</li>
</ul>

Why You’ll Love Working With Us

<ol>
	<li>No micro-management. You own your projects and see the direct outcome of your strategies.</li>
	<li>Work alongside sharp developers and strategists on cutting-edge e-commerce, web apps, and AI integrations.</li>
	<li>We value continuous learning, direct feedback, and giving our team the tools they need to succeed.</li>
</ol>

Senior UI/UX Designer

Started in 2013, we are the first agency in the Philippines to provide sales and marketing outsourcing solutions through a fully-staffed, ready to dock sales and marketing organization. In less than 5 years, we have serviced some of the biggest brands in the country, such as adidas Philippines, Globe Telecom, Datu Puti, San Remo Pasta, Bridgestone, Meralco, and many more!

Check out more at:
https://www.youtube.com/watch?v=TzmRH_T4Tvs&t=7s

Blue Spark Solutions, Inc.

<ul>
	<li>Study design briefs and determine requirements for several internal and external needs such as Events &amp; Activations, Social Media, E-Commerce, etc.</li>
	<li>Conceptualize and Execute visuals based on requirement</li>
	<li>Be a model of our three core values: Excellence, Integrity, and Malasakit</li>
</ul>

Data Visualization

Adobe Photoshop

Presentation Skills

Adobe Illustrator

Print Design

2D 3D Graphic Designer | Events and Activations

The Audit Supervisor is pivotal in ensuring the organization's financial and operational processes' accuracy, compliance, and integrity. The Audit Supervisor oversees a team of auditors and conducts various audits to assess the effectiveness of internal controls, identify improvement areas, and mitigate risks. The incumbent is responsible for coordinating audit activities, conducting detailed examinations of financial records, implementing audit procedures, and providing actionable recommendations to enhance operational efficiency and financial accountability.

What You’ll Do:

<ol>
	<li>Auditing Campaign Proposals and Price Accuracy

	<ul style="list-style-type: disc;">
		<li>Conduct audits to verify the accuracy of campaign proposals with approved signatures.</li>
		<li>Ensure consistency and accuracy in voucher details, including claim periods, discount amounts, minimum basket prices (order value), and usage quantity limits for both e-commerce platforms and Seller Center.</li>
	</ul>
	</li>
	<li>Auditing Promotional Activities
	<ul style="list-style-type: disc;">
		<li>Audit vouchers, free shipping discounts, and gift-with-purchase promos across e-commerce platforms and Seller Center.</li>
		<li>Verify voucher claim periods, discount amounts, minimum basket prices (order value), and usage quantity limits.</li>
		<li>Review usage quantity limits for gift rule promos, product promos, and promo durations against established criteria.</li>
		<li>Validate minimum spend requirements and ensure compliance with promotional terms.</li>
	</ul>
	</li>
	<li>Product and Store Audits
	<ul style="list-style-type: disc;">
		<li>Conduct audits of online stores on Seller Center, including SKU management, product images, pricing accuracy, collection organization, and product descriptions.</li>
		<li>Harmonize system codes and provide additional instructions for auditing Shopify Global.</li>
	</ul>
	</li>
	<li>Financial Audits and Reporting
	<ul style="list-style-type: disc;">
		<li>Perform bank reconciliations.</li>
		<li>Audit weekly sales reports, credit notices, debit records, and bank statements for accuracy and completeness.</li>
	</ul>
	</li>
	<li>Operational Audits and Compliance
	<ul style="list-style-type: disc;">
		<li>Audit cash transactions, including cash sales deposit slips, official receipts, and sales invoices.</li>
		<li>Conduct physical store visits to ensure compliance with operational procedures and identify areas for improvement.</li>
		<li>Reconcile cash deposit slips with bank statements.</li>
		<li>Oversee petty cash fund replenishment and verify official receipts for purchases.</li>
	</ul>
	</li>
	<li>Regulatory Compliance and Documentation
	<ul style="list-style-type: disc;">
		<li>Prepare electronic sales reports for BIR submission and ensure compliance with tax regulations.</li>
		<li>Monitor manual invoice processes and ensure accuracy in financial documentation.</li>
		<li>Maintain records of gift certificate issuance and conduct audits of physical count deductions.</li>
		<li>Review out slips, transfer order slips, and return and receive vouchers from Warehouse 20 for accuracy and completeness.</li>
	</ul>
	</li>
</ol>

<ul>
</ul>

Audit Supervisor

Pay up to: ₱25,000.00-₱40,000.00 per month

Job Description:

Are you confident in front of the camera, energetic, and passionate about selling?

Responsibilities:

Host engaging live selling sessions on Tiktok

Demonstrate and explain product features benefits, and promotions

Interact with viewers and answer inquiries in real-time

Encourage customer engagement and drive sales conversions.

Coordinate with the marketing and e-commerce teams for campaign execution.

Benefits:

Company events

Employee discount

Health insurance

Pay raise

Live Host

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

 

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

 

<ul>
</ul>

Customer Relations Officer

BetaBrands Corp is a retail company that handles gummy supplements by Wellspring and men's activewear brand, Huga Activewear. Our mission is to bring category-leading brands with a strong focus in three aspects of life, namely comfort, lifestyle, and health to the Filipino people

BetaBrands Corp

Key Responsibilities:

<ul>
	<li>Provide technical support and troubleshooting for hardware, software, network, and system-related issues.</li>
	<li>Manage and maintain computers, peripherals, applications, user accounts, and IT equipment.</li>
	<li>Monitor IT systems and assist in maintaining network reliability, security, and performance.</li>
	<li>Set up and configure workstations, software, printers, and other IT devices.</li>
	<li>Assist users with technical concerns and guide IT best practices.</li>
	<li>Perform routine system maintenance, updates, backups, and documentation.</li>
	<li>Support IT security measures, access controls, and data protection practices.</li>
	<li>Utilize AI tools to automate tasks, improve workflows, analyze information, and increase operational efficiency.</li>
	<li>Explore and recommend AI-powered solutions that can support business and IT processes.</li>
	<li>Assist with the integration and adoption of new technologies within the organization.</li>
	<li>Maintain accurate IT documentation, inventories, procedures, and technical records.</li>
	<li>Coordinate with vendors and service providers for IT-related products, services, and technical issues.</li>
	<li>Provide general IT support across departments and ensure business operations remain technically supported.</li>
</ul>

IT Support & Operations

Amare Group is a builder of consumer brands designed for the Philippine market.

We focus on creating products that solve real problems and work as intended in real conditions. Every brand we build is grounded in clarity, discipline, and respect for the customer.

We don’t rely on hype or shortcuts. We rely on execution, accountability, and consistency. 

Amare Group Inc.

Duties &amp; Responsibilities 

The Order Confirmation Agent is responsible for ensuring orders are accurately confirmed before booking and fulfillment. The role focuses on customer verification, order accuracy, RTS prevention, resolving concerns before dispatch, and increasing order value through appropriate upselling.

1. Messenger Monitoring

<ul>
	<li>Monitor Messenger and other assigned communication channels for customer responses and requests.</li>
	<li>Check for requests to change product quantity, selection, delivery details, or other order information before confirmation.</li>
	<li>Ensure approved changes are accurately reflected in the order before booking.</li>
	<li>Coordinate with the appropriate team when corrections or clarifications are needed.</li>
	<li>Monitor messages regularly to prevent outdated or incorrect orders from being booked.</li>
</ul>

2. Order Confirmation

<ul>
	<li>Confirm all orders received through Shopify before booking.</li>
	<li>Call and/or text customers to verify:</li>
	<li>Customer name</li>
	<li>Delivery address</li>
	<li>Contact number</li>
	<li>Products ordered and quantity</li>
	<li>Total order amount</li>
	<li>Other relevant order details</li>
	<li>Ensure customers understand their order and expected delivery process.</li>
	<li>Identify customers who are unsure, no longer interested, unreachable, or requesting changes before booking.</li>
	<li>Document confirmation results and update the required order status or tracker.</li>
	<li>Escalate orders with incomplete, conflicting, or suspicious information for further validation.</li>
	<li>Follow the prescribed confirmation process consistently to minimize preventable RTS.</li>
</ul>

3. Order Upselling

<ul>
	<li>After successfully confirming an order, offer relevant additional products.</li>
	<li>Recommend products based on the customer's existing order and applicable promotions.</li>
	<li>Clearly communicate the additional product, price, and updated total before finalizing changes.</li>
	<li>Ensure all upsells are properly recorded and reflected in the order.</li>
	<li>Avoid aggressive or misleading selling practices and ensure customer consent for all additional products.</li>
</ul>

4. Order Quality &amp; RTS Prevention

<ul>
	<li>Identify orders with a higher risk of cancellation or RTS during confirmation.</li>
	<li>Record reasons for customer refusal, cancellation, requested changes, or inability to reach the customer.</li>
	<li>Flag recurring issues related to customer targeting, promotions, order information, or the confirmation process.</li>
	<li>Coordinate with Booking and Operations teams when additional validation is required.</li>
	<li>Provide accurate confirmation information to prevent downstream fulfillment issues.</li>
</ul>

5. Reporting

<ul>
	<li>Prepare accurate daily, weekly, and monthly reports covering key performance metrics, including:</li>
	<li>Total orders assigned for confirmation</li>
	<li>Successfully confirmed orders</li>
	<li>Confirmation rate</li>
	<li>Unconfirmed/unreachable orders</li>
	<li>Cancelled orders</li>
	<li>Customer-requested order changes</li>
	<li>Orders successfully upsold</li>
	<li>Upsell revenue</li>
	<li>Common customer concerns</li>
	<li>Potential RTS-related issues</li>
	<li>Other metrics assigned by management</li>
	<li>Reports must be submitted on time and contain accurate, complete, and actionable information.</li>
</ul>

6. Coordination &amp; Team Support

<ul>
	<li>Coordinate closely with Booking, Fulfillment, Operations, and Customer Service teams regarding order concerns.</li>
	<li>Provide accurate information when endorsing confirmed orders for booking.</li>
	<li>Respond promptly to internal requests related to order confirmation.</li>
	<li>Follow company policies, campaign mechanics, discount guidelines, and order-processing procedures.</li>
</ul>

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