SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

<ul>
	<li>Discussing sales contract details with the Director of Banquet and Events Services</li>
	<li>Planning the venue layout according to the number of guests and the type of event.</li>
	<li>Determining the number of table waiters and servers required.</li>
	<li>Supervising the placement of booths, tables, chairs, centerpieces, etc.</li>
	<li>Preparing work schedules and completing documentation in a timely manner.</li>
	<li>Answering customers' questions and accommodating special requests.</li>
	<li>Should exhibit extensive experience in managing banquets and delivering services within budget.</li>
</ul>

Event Services Supervisor

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

1. Financials

a. Oversee and monitors the Gross Operating Profit (GOP) of the branch to achieve its yearly target.

b. Monitor the departmental expenses to control its usage and savings

2. Operations

a. Ensures that all LGU requirements (such as OSH, Fire Safety, etc.) are completed and updated

b. Ensures that the food and safety hygiene from all caterers are up to SMX standards

c. Handles current and new accounts and ensure consistent increase in revenue

d. Creates other revenue generating ideas for the branch

3. Customer Service

a. Ensure a high level of customer satisfaction by addressing client needs and concerns during events

4. Leadership

a. Collaborate with the VP - General Manager to develop and execute operational strategies aligned with organizational goals.

b. Oversees all team members and ensure their work satisfaction is up to their standards to control the retention percentage per year

c. Plans and coordinates with the team members to ensure their training requirement compliance and ensure their growth and development

d. Coordinates with the HR department for all recognition programs to motivate employees, including agency hires for their encouragement

5. Other tasks

a. Supports VP - General Manager in tracking strategic initiatives, projects, and activities

b. Prepare reports according to established formats and guidelines.

c. Other duties as assigned

Branch Manager

The Duty Manager will play a pivotal role in ensuring facility management's seamless operation, focusing on sales culture, customer service, expense management, and financial success. The Duty Manager interacts with Guests and contributes to the first impressions of our Guests.

Duty Manager

<ul>
	<li>Discussing sales contract details with the Director of Banquet and Events Services</li>
	<li>Planning the venue layout according to the number of guests and the type of event.</li>
	<li>Determining the number of table waiters and servers required.</li>
	<li>Supervising the placement of booths, tables, chairs, centerpieces, etc.</li>
	<li>Preparing work schedules and completing documentation in a timely manner.</li>
	<li>Answering customers' questions and accommodating special requests.</li>
	<li>Should exhibit extensive experience in managing banquets, events and delivering services within budget.</li>
</ul>

Event Services Manager

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.

Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.

We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

Remedy Skintech, Inc.

The Training Specialist will be responsible for devising, implementing, and delivering comprehensive training programs for aestheticians, nurses, and front desk staff. This role is essential in ensuring that all clinic staff are well-trained, knowledgeable, and capable of providing the highest standard of care, hospitality and customer service. The Training Specialist will collaborate with various departments to identify training needs and develop programs that enhance the skills and knowledge of all team members.

Duties and Responsibilities

<ul>
	<li>Develop training programs in partnership with our external training consultant</li>
	<li>Implement, and manage training programs for aestheticians, nurses, doctors and front desk staff to ensure high standards of care and service.</li>
	<li>Conduct needs assessments to identify training requirements and gaps.</li>
	<li>Create training materials, manuals, and e-learning modules tailored to different roles within the clinic</li>
	<li>Deliver engaging and effective training sessions, workshops, and on-the-job training.</li>
	<li>Monitor and evaluate training program effectiveness through feedback, assessments, and performance metrics.</li>
	<li>Stay updated on the latest skincare techniques, products, and industry trends to incorporate into training programs.</li>
	<li>Provide continuous support and mentorship to staff to foster a culture of learning and development.</li>
	<li>Collaborate with the Clinic Director and other managers to align training initiatives with clinic goals and objectives.</li>
	<li>Ensure compliance with all regulatory and accreditation standards in training content and delivery.</li>
	<li> Maintain detailed records of training activities, participation, and progress.</li>
	<li>Organize and schedule regular training sessions, including onboarding for new hires and ongoing professional development.</li>
</ul>

Training Specialist

SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.

SafetyCulture

As a Manager of Customer Success, you’ll lead a team of Customer Success Managers who are each responsible for driving success across large portfolios of AMER-based customers. Your team will focus on customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies. You'll coach your team to deliver efficient, high-impact engagement — helping customers realize measurable improvements in safety, productivity, and operational excellence.

Manager of Customer Success

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities:

Under the supervision of the Reservations, Events Logistics and Job Requests Section Head, the Facilities Reservations and Logistics Officer is responsible for monitoring, handling and managing the reservations of facilities and equipment for all units, students, affiliates and external clients.

 

Main Duties and Responsibilities

I. Events Logistics Coordination

<ul>
	<li>Works with all stakeholders (e.g., units, students, affiliates, external clients) in managing their event logistic requirements and provide recommendations, in coordination with the Client Relations Manager
	<ul>
		<li>Attends meetings with internal and external clients to understand and assist them in planning and executing the logistical requirements of their events /programs.</li>
	</ul>
	</li>
	<li>Facilitates the processing of event-related billing statements</li>
	<li>Ensures compliance with guidelines on the use of facilities and equipment
	<ul>
		<li>Receives reports on possible compliance issues and coordinates with concerned parties</li>
		<li>Conducts rounds to check compliance during actual event, as needed</li>
		<li>Checks and ensures that venues and equipment are in order before and after an event</li>
	</ul>
	</li>
	<li>Assist in the evaluation/post-mortem of concluded events for future consideration and benchmarking</li>
</ul>

II. Reservations Management Support

<ul>
	<li>Responds to inquiries relating to facilities reservations and logistics</li>
	<li>Manages all requests for venue reservations and required logistical arrangements</li>
	<li>Reviews and approves all reservation requests for venues and equipment under CFMO's jurisdiction</li>
	<li>Handles and facilities technical meetings and ocular inspections with stakeholders</li>
	<li>Communicates with internal stakeholders for the use of facilities and provides troubleshooting interventions when necessary</li>
	<li>Facilitates and monitors the processing of rental billings and maintains documents related to reservations</li>
	<li>Ensures that agreed/required events Iogistics of clients are met</li>
	<li>Maintains a database of records pertaining to the usage and maintenance of facilities, event paraphernalia, furniture, and equipment</li>
</ul>

III. Reservation System Support

<ul>
	<li>Assists the Reservations, Events Logistics and Job Requests Section Head in the planning and implementation of any upgrades to the reservations system</li>
	<li>Manages the Online Reservation System and other reservation channels currently used by the office, in coordination with the Office of the Vice President for Digital Information and Technology Services (OVP-DITS)</li>
	<li>Answers inquiries and guides clients on the use of the reservation system</li>
	<li>Provides feedback on the performance of the system to the Administration Group and to the system supplier</li>
	<li>Promotes the use of the Online Reservation System to the community</li>
</ul>

IV. Policy and Guidelines Monitoring

<ul>
	<li>Reviews, evaluates, and updates the CFMO Facilities and Equipment Guidebook</li>
	<li>Conducts orientations for event organizers on applicable campus rules, regulations, and protocols</li>
	<li>Reports any compliance issues to the Reservations, Events Logistics and Job Requests Section Head</li>
</ul>

V. Performs other duties that may be required by the immediate supervisor and authorized representatives.

Facilities Reservations and Logistics Officer

Society has changed but the healthcare system hasn’t. The evidence is undeniable – long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we’ve decided to fix it.


About Eucalyptus (or ‘Euc’)

Eucalyptus is a collective of digital healthcare clinics (Juniper, Compound, Pilot, Kin & Software) solving the world’s biggest healthcare challenges from obesity to fertility and longevity.

In just 5 years, we’ve already…

🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide.

🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!

💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

Since launching, we’ve grown fast to support millions of patients. In 2024 alone…

In the UK we grew from 5,000 to ~30,000 patients , received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165.
Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb.

… and we’re just getting started! Read more about our mission to change healthcare here.


Working @ Euc

Life is short, so we’ll be frank - fixing healthcare is hard. Like, really hard. That’s why we work smart, AND hard.

If you’re brave enough to….

💬 open yourself to lots (and we mean LOTS) of feedback,

🏃 sprint - not walk, towards your professional and personal growth,

🥰 deeply care about our patients, and those you work with,

… here’s what we can promise in return…

You’ll be supported to accelerate your career - Regular feedback (sometimes daily 😅) alongside our annual performance reviews, a professional development budget, and the mentorship and buddies to ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given the opportunity to tackle interesting problems to tackle interesting problems, and work amongst people who care deeply about our patients.
You’ll make impact faster than you ever could have imagined - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else.

We also offer a range of benefits including a MacBook for Work, an awesome space in Makati to work with your peers, generous vacation and sick leave policies, health insurance, transportation allowance and 13th month pay in addition to all the regular statutory benefits (SSS, PhilHealth, and HDMF). Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here.


What’s next?

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.


Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way


At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

EUC MANAGEMENT PTY LTD

<ul>
	<li>Support our clinics’ patients through a range of conditions, via email and phone</li>
	<li>Support our markets in rotating shifts </li>
	<li>Collaborate remotely and liaising with our doctors, pharmacies and delivery partners</li>
	<li>Identify opportunities to improve our products, processes or service</li>
</ul>

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