Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Under the supervision of the Head of the Internationalization at Home (IZN@Home) Section of the OAVP-UPI, the Events Assistant will be involved in the planning and implementation of:

<ul>
	<li class="text-justify">ASEAN in Today’s World Student Mobility Camp, February 2027</li>
	<li class="text-justify">Climate Crisis to Climate Resilience in Southeast Asia and the Pacific Summit, March 2027</li>
	<li class="text-justify">IAJU Mission and Formation Conference, June 2027</li>
</ul>

Detail of Principal Accountabilities and Project Deliverables:

<ul>
	<li>Assist in the planning and execution a two upcoming international events:
	<ul>
		<li>ASEAN in Today’s World Student Mobility Camp, February 2027</li>
		<li>Climate Crisis to Climate Resilience in Southeast Asia and the Pacific Summit, March 2027</li>
		<li>IAJU Mission and Formation Conference, June 2027</li>
	</ul>
	</li>
	<li>Ensure that documentation of events and activities, including financial documentation, are kept in proper order.</li>
	<li>Collaborate with Schools, Departments, student organizations, and other stakeholders to ensure successful event implementation.</li>
	<li>Assist in the development and lead in the distribution of publicity materials to promote internationalization events to the campus community.</li>
	<li>Utilize various channels, including social media, newsletters, and campus announcements, to reach a</li>
	<li>Assist in event budget implementation, ensuring that resources are utilized effectively and efficiently to optimize program impact.</li>
	<li>Assist in collection of feedback and assessing the quality of said events through surveys and other evaluation methods.</li>
	<li>Maintain accurate records of event attendance, expenditures, and outcomes.</li>
	<li>Canvas, evaluate, recommend possible suppliers and third-party contractors, and liaises with chosen suppliers and third-party contractors for the procurement of goods and services needed by the Section.</li>
	<li>Prepare necessary requests supporting documents for the processing of payments of suppliers and third-party contractors.</li>
	<li>Perform other work-related tasks as may be assigned by the Immediate Supervisor or any authorized representative.</li>
</ul>

Events Assistant

Started in 2013, we are the first agency in the Philippines to provide sales and marketing outsourcing solutions through a fully-staffed, ready to dock sales and marketing organization. In less than 5 years, we have serviced some of the biggest brands in the country, such as adidas Philippines, Globe Telecom, Datu Puti, San Remo Pasta, Bridgestone, Meralco, and many more!

Check out more at:
https://www.youtube.com/watch?v=TzmRH_T4Tvs&t=7s

Blue Spark Solutions, Inc.

Manages and coordinates with vendors and third party providers to facilitate smooth conduct of projects 

Support production managers via project-related ad hoc tasks

Closely coordinates with project team to facilitate smooth conduct of projects

Be a model of our three core values - Excellence, Integrity, and Malasakit

Production Coordinator [Events & Activations]

<ul>
	<li>Manage fabrication projects from costing to completion, ensuring that all work is completed on time, within budget, and to the required quality standards.</li>
	<li>Work closely with accounts, production , suppliers, and contractor / fabrication teams to ensure that all project requirements are met.</li>
	<li>Prepare project plans, schedules, and budgets, and ensure that all projects are up-to-date and accurate.</li>
	<li>Manage and monitor project budgets and costs, and ensure that all work is carried out within budget.</li>
	<li>Monitor project progress and identify any issues or problems that may impact the project timeline or budget.</li>
	<li>Develop and maintain strong relationships with suppliers /contractors and ensure that all communication is clear, concise, and timely.</li>
	<li>Identify opportunities to improve project efficiency.</li>
	<li>Manage contractor /fabrication teams and ensure that all are working effectively.</li>
</ul>

Fabrication Manager [Events & Activations]

<ul>
	<li>
	Overseeing the audio and visual production process
	</li>
	<li>
	Designing, setting up and operating sound and lighting equipment for projects
	</li>
	<li>
	Providing technical support for productions, programs and events
	</li>
	<li>
	Supporting and advising the technical and sales teams on financial needs
	</li>
	<li>
	Working with the Director to oversee the completion of projects and ensure that all technical needs are catered to
	</li>
	<li>
	Providing accurate equipment costs and setup time estimates
	</li>
	<li>
	Working directly with the design team to come up with mockups and technical drawings of scenes
	</li>
	<li>
	Recommending and using new technologies to improve work for all employees and executives
	</li>
	<li>
	Be a model of our three core values: Excellence, Integrity, and Malasakit

	 
	</li>
</ul>

Technical Director [Events & Activations]

<ul>
	<li>Develops and conceptualizes events per the specific needs of a client. This also includes closely working with the clients to level-set expectations.</li>
	<li>Oversees the implementation and conduct of all projects assigned such as timeline, set design, artwork and themes, and other technical aspects of a project.</li>
	<li>Manages and coordinates with vendors and third-party providers to facilitate the smooth conduct of projects.</li>
	<li>Closely coordinates with the project team and account manager to facilitate smooth conduct of projects.</li>
	<li>Maintains rapport with clients and ensures the client’s expectations are met throughout the project.</li>
	<li>Be a model of our three core values: Excellence, Integrity, and Malasakit</li>
</ul>

Production Manager | Events and Activations

Summary of Work Activities and Responsibilities:

The Campaigns, Marketing, and Events Head leads the development and execution of integrated campaign, marketing, and event strategies that support the University’s resource mobilization and alumni engagement initiatives.

The role translates advancement priorities into coherent campaigns, communication strategies, and activation platforms, ensuring that messaging, channels, and events function as an integrated system that drives awareness, participation, and support. It ensures alignment of all initiatives with the University’s mission, Jesuit identity, and institutional priorities.

Main Duties and Responsibilities:

I. Campaign Strategy and Integration

<ul>
	<li class="text-justify">Keeps abreast of trends, best practices, and emerging platforms in campaign, marketing, and events.</li>
	<li class="text-justify">Develops and implements integrated campaign strategies that support fundraising and alumni engagement priorities.</li>
	<li class="text-justify">Aligns campaign directions with institutional priorities and advancement objectives </li>
	<li class="text-justify">Establishes campaign objectives, timelines, and success metrics.</li>
</ul>

II. Marketing and Communications Strategy and Execution

<ul>
	<li class="text-justify">Develops and leads integrated marketing and communication strategies that support campaign objectives, advancement priorities, and alumni engagement initiatives.</li>
	<li class="text-justify">Defines messaging frameworks, communication approaches, and audience targeting strategies to ensure that advancement initiatives are clearly positioned and effectively communicated, in coordination with the University Marketing and Communications Office.</li>
	<li class="text-justify">Monitors and evaluates the effectiveness of marketing and communication strategies, using performance data and audience insights to refine approaches and improve outcomes.</li>
	<li class="text-justify">Serves as the coordinating point on communication requirements, ensuring that communication approaches are compliant with institutional guidelines and aligned with campaign strategies and advancement priorities.</li>
</ul>

III. OUDAA Events and Engagement Activation

<ul>
	<li>Oversees the development and execution of an integrated events strategy that supports marketing and campaign objectives, advances fundraising and donor development, and supports alumni engagement initiatives.</li>
	<li>Designs and manages a portfolio of events as coordinated touchpoints across the stakeholder lifecycle—supporting awareness-building, participation, cultivation, and stewardship.</li>
	<li>Establishes event objectives and success metrics aligned with campaign, fundraising, and alumni engagement goals.</li>
	<li>Represents the University in campaign- and event-related engagements, as delegated.</li>
</ul>

IV. Section Management

<ul>
	<li>Sets direction and performance standards for the Campaigns, Marketing, and Events Section, ensuring alignment with priorities, advancement strategies, and institutional goals.</li>
	<li>Assesses the overall performance of the Section through analysis of campaign outcomes, marketing effectiveness, and event performance, and integrates insights into continuous improvement initiatives.</li>
	<li>Oversees the development of Section-level policies and provides input to the development of Office-wide policies.</li>
	<li>Ensures that the Section is adequately resourced and equipped to deliver its functions effectively.</li>
	<li>Provides leadership in the development and engagement of the Section.</li>
</ul>

V. Performs other related duties as may be required by the immediate supervisor and authorized representatives.

Campaigns, Marketing, and Events Head

<ul>
	<li>Will be handling BSP's Events &amp; Activations clients</li>
	<li>Identifies and wins client engagements for the organization</li>
	<li>Understands and translates client requirements into a product/service/contract that is tailored to client needs</li>
	<li>Maintains rapport with client and ensures that client expectations are met. This also includes resolution of concerns and issues to retain the client</li>
	<li>Coordinates with relevant units/positions such as project management, business development, sales &amp; marketing, information technology to ensure retention</li>
	<li>Performs spot audits on client accounts on a periodic basis. This is in coordination with project management</li>
	<li>Oversees the personal development plans of all team members and ensures compliance with BSP core values (Excellence, Integrity, Malasakit)</li>
</ul>

Senior Account Manager | Events & Activations

Ardent World Inc. is the product of a passionate desire to bring quality, affordable skin care solutions to every one, and abide by a few basic quality parameters: soap should not dissolve into mush, lotion should draw in smoothly, shampoo should never leave your scalp itchy and oils should truly nourish the skin. 

We combine passion with science and in-depth analytics to bring products to market that people can feel and see the difference. AWI was incorporated in 2002 and is part of a group of companies engaged in Personal Care and Retail Vanity Products. 

Ardent World Inc.

Essential Job Functions:  

<ol>
	<li>Create written documentation and procedures for application testing and compliance. </li>
	<li>Perform extensive destructive test to challenge the specification of the packaging. </li>
	<li>Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner. </li>
	<li>Create operation manuals and training materials that outline operation processes </li>
	<li>Discussing the CAPA and pushing for recommendations to Suppliers, Management and stakeholders in acceptance of standards. </li>
</ol>

Technical Services Associate

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

<ol style="list-style-type: upper-alpha;">
	<li>Service desk &amp; case handling </li>
</ol>

<ul>
	<li>Receive, qualify, prioritise and resolve cases; document findings and actions in the ticketing system and maintain accurate time entries.</li>
	<li>Work to agreed SLAs in an interrupt-driven environment; escalate with complete diagnostics (logs, repro steps, impact).</li>
	<li>Follow ITIL-oriented processes for classification, prioritisation, escalation and documentation.</li>
	<li>Maintain professional, service-oriented communication with users and customer contacts, including proactive status updates.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Workplace &amp; identity operations </li>
</ol>

<ul>
	<li>Endpoint management: device enrolment, policy and compliance, update and hardware fault handling, remote reset, Cloud PC provisioning.</li>
	<li>Identity and access administration: users, groups, roles, access policies and permissions within agreed approval paths.</li>
	<li>Microsoft 365 administration: Exchange Online and shared mailboxes, SharePoint and OneDrive permissions, Teams.</li>
	<li>Execute joiner, leaver and change requests end to end, including audit-relevant evidence.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Security hygiene &amp; licence administration </li>
</ol>

<ul>
	<li>Patch and vulnerability management cycles, e-mail quarantine review and alert triage against documented runbooks; escalate anomalies.</li>
	<li>Licence and subscription administration: assignments, entitlement checks, renewals and vendor support cases.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> AI-enabled working &amp; documentation </li>
</ol>

<ul>
	<li>Use Microsoft 365 Copilot and approved AI tooling in daily case handling, drafting and troubleshooting, within the applicable AI usage and data protection rules.</li>
	<li>Identify repetitive tasks suitable for automation or AI assistance and propose them.</li>
	<li>Produce and maintain knowledge base articles and runbooks for recurring tasks, including AI-assisted drafting with own review before publication.</li>
	<li>Support users and colleagues in adopting AI tooling for everyday workplace tasks.</li>
</ul>

Managed Workplace Services Engineer

As CHiNOY TV celebrates its 15th anniversary, we continue to evolve as a multimedia platform, with content and activities spanning television, digital, events, and community-driven initiatives. While strengthening our presence locally, we are also expanding globally to connect with overseas Chinese communities and celebrate our shared heritage.

We remain committed to our mission of:

1. Preserving and promoting Chinese-Filipino culture while strengthening Chinese Filipino identity across different platforms.
2. Inspiring communities by highlighting the success stories of remarkable Chinese Filipinos.
3. Providing opportunities for the Chinoy youth to showcase their talents in media, entertainment, and performing arts.
4. Bridging the Chinese and Filipino communities through meaningful projects and initiatives.


Fil-Chi Media Productions Inc. (Chinoy TV)

Primary Tasks

<ul>
	<li>Lead the conceptualization, planning, and execution of events, from pre-production to post-event evaluation.</li>
	<li>Create and manage event timelines, checklists, and budgets to ensure smooth and cost-efficient execution.</li>
	<li>Oversee venue selection, supplier coordination, and vendor negotiations, ensuring quality and adherence to timelines.</li>
	<li>Manage permits, logistics, security, and technical requirements for each event.</li>
	<li>Coordinate with internal teams (Production, Creative, Marketing, PR, Finance) to ensure all deliverables are aligned.</li>
	<li>Prepare event documentation and post-event reports, including evaluations and cost summaries.</li>
	<li>Act as the event lead on-site, ensuring that all teams and suppliers perform as scheduled.</li>
	<li>Supervise setup, rehearsals, run-of-show, and pack-down activities.</li>
	<li>Troubleshoot and make real-time decisions during events to address any unforeseen issues.</li>
	<li>Work in tandem with the Executive Producer to align production coverage and live multimedia needs.</li>
	<li>Coordinate with the Marketing and Accounts Teams for partner requirements, branding placements, and deliverables.</li>
	<li>Maintain clear communication with sponsors, suppliers, and stakeholders before, during, and after each event.</li>
</ul>

Secondary Tasks (During Lean Periods)

<ul>
	<li>Assist the marketing team in campaign coordination, partnership fulfillment, and client servicing.</li>
	<li>Support in crafting event proposals, sponsorship decks, and presentations for potential partners.</li>
	<li>Help manage marketing collaterals, promotional materials, and PR coordination.</li>
	<li>Conduct post-event partner evaluations and recommend ways to strengthen partnerships.</li>
</ul>

Event Specialist

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Our client is looking for a Client Services Coordinator who will be acting as first point of contact for all new client enquiries, new clients reporting and providing exceptional level of client service.

Accountabilities &amp; Tasks

<ol>
	<li>Client Service

	<ul>
		<li>Undertake all new client enquiries, respond in a timely manner, and identify if we can assist them (Phone calls, Walk-in new clients, contact emails, website, new enquiries via all social media platforms, claims check and lawyer referrals.)</li>
		<li>Ensure all new clients have a first call resolution where possible.</li>
		<li>Book in the new client after discussing relevant questions, enter the client’s details into the system and enter each client into the report.</li>
		<li>Provide a one-on-one client service that is tailored to each client with a high level of confidentiality.</li>
		<li>Prepare new client packs with authorities to be ready for when the client has their face-to-face appointment</li>
	</ul>
	</li>
	<li>Process monitoring and improvement
	<ul>
		<li>Identify gaps and support the enhancement of the new client enquiry module in Law Master when needed.</li>
		<li>Collect and monitor client referral intelligence across all sites/departments.</li>
		<li>Ensure the referral channel list is accurate and up to date.</li>
		<li>Prepare reports as requested by partners and management.</li>
	</ul>
	</li>
	<li>Training
	<ul>
		<li>Support in the training of the new client enquiry module to new and existing employees</li>
	</ul>
	</li>
</ol>

Customer Service | Claims

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line-up of 26* Toyota models and 12* Lexus Models. It has 75* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of GT Capital Holdings, Inc., Toyota Motor Corporation, and Mitsui & Co., Ltd.

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to several investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan, and other parts of the world. TMP’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates its head office and manufacturing plant within the 82-hectare Toyota Special Economic Zone in Laguna. The facility assembles the Vios, Innova, and Tamaraw models and has an annual production capacity of 60,000 units. The company’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates with nine (9) organizational units: Affiliate Operations Support & Audit, Comptrollership, Corporate Affairs, General Administration, Manufacturing, Marketing, Purchasing, Treasury, and Vehicle Logistics.

The company’s manpower is composed of over 4,300 Team Members (regular and outsourced).

—

*as of October 2025

Toyota Motor Philippines Corporation

Toyota Motor Philippines is looking for an Automotive Engineer to join our Technical Service Department based in TMP's satellite office located in Toyota Mandaue South, Cebu.

The Automotive Engineer is a member of the Repair Support Section that is responsible for providing technical assistance to Visayas dealer network for hard to diagnose cases.

In this role, you are expected to be a domain expert in data analysis and technical report writing and presentation.

Your role and responsibilities: 

<ul>
	<li>Provide repair support to Visayas dealer network for complex vehicle issues through remote diagnostics or on-site visits.</li>
	<li>Creation of Technical Report for assisted cases and Field Evaluation Report for safety related cases.</li>
	<li>Coordination with Toyota Internal Affiliates regarding Customer Handling and Marketing activities.</li>
	<li>Work jointly with Toyota Regional Affiliates and Dealer Network to enhance repair assistance programs.</li>
	<li>Facilitate serviceability Kaizen request to Regional affiliates as part of market concern improvement.</li>
</ul>

Our perfect match:

<ul>
	<li>Candidate must possess at least Bachelor's/College Degree in Mechanical Engineering or Automotive Engineering.</li>
	<li>MUST HAVE 2 to 3 years experience in Automotive repair and diagnosis.</li>
	<li>MUST HAVE a valid Philippines Driver's License.</li>
	<li>Candidate must be a resident of Cebu province.</li>
	<li>You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.</li>
	<li>You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.</li>
	<li>You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li>
	<li>You effectively manage your time and resources to ensure that work is completed efficiently.</li>
	<li>You can maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.</li>
</ul>

Automotive

Field Service Engineer

KPS Alarms started in 1990 with humble roots, Kirk (President) had a big dream to protect and enhance lives while growing KPS Alarms into one Californias largest Fire, Security, and Technology service providers. Adding on to the growth... In 2011, KPS Fire Sprinklers was launched. Since then, our founder and CEO has helped shape our results-driven culture for both companies, leading KPS Alarm to CEPro 100's #5 by volume on the top 100 list of national integrators.  This dream of protecting and enhancing lives continues with our dedicated team of professionals.  Together, they make it happen for thousands of valued customers. 

T

KPS Alarms, Inc

Duties

<ul>
	<li>Answer inbound customer calls professionally and efficiently</li>
	<li>Provide exceptional customer service while maintaining a positive attitude</li>
	<li>De-escalate customer concerns and resolve issues calmly and effectively</li>
	<li>Accurately document customer interactions and account activity</li>
	<li>Manage multiple systems and tasks simultaneously while on active calls</li>
	<li>Communicate clearly with customers regarding services, scheduling, and account information</li>
	<li>Maintain confidentiality and professionalism at all times</li>
	<li>Follow company procedures and customer service standards</li>
	<li>Collaborate with team members and management to improve customer experience</li>
</ul>

Customer Care

•  Identify and assess customers’ needs to achieve satisfaction 
•  Maintain accurate information and records in Medallion, CMS, and various portals. 
•  Handle customer complaints, provide appropriate solutions and alternatives, and reduce customer attrition. 
•  Be familiar with current KPS promotions and equipment pricing to offer upgrades and convert white glove accounts to monitored accounts. 
•  Keep records of customer interactions, process customer accounts and file documents. 
•  Handle technician requests to reduce unnecessary overtime and return trips. 
•  Other duties and responsibilities as assigned by the Manager.

Customer Support Interface 
•  Cultivate strong relationships with internal staff, customers, and builder personnel to enhance collaboration and project success. 
Other Support Services as Needed 
•  Options Coordination for new projects – Work with PC’s on starting to train on Floorplan, STX set up and verifying options in MD Project. 
•  Outbound / inbound phone support as needed 
•  Other various admin duties as needed

Remote Customer Service Representative

MAKE YOUR BEST CAREER MOVE YET!

Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!


ABOUT US

Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.

Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.


SPROUT CULTURE

Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!

We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.


FUN THINGS WE DO

Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?

Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!

Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!

--

JOIN US TODAY!

We’re excited to know you and see how you fit with Sprout!

Send in your application and we’ll get back to you soon. :)

Sprout Solutions

<ul>
	<li>Own IT service management operations</li>
	<li>Oversee incidents, requests, and escalations</li>
	<li>Track service performance and IT metrics</li>
	<li>Improve support processes and service quality</li>
	<li>Lead and develop the service management team</li>
	<li>
	Experience with scripting, APIs, and automation
	</li>
</ul>

Service Management Manager

We are the Manila shared services hub for an Australian kitchenware retailer operating 30 stores, a national warehouse, and a growing ecommerce business. Our Manila team supports Finance, Marketing, Buying, Planning, Customer Service, and Technology — and we are growing.
 We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Kitchen Warehouse is Australia's leading kitchenware retailer, and our Manila office is the offshore hub supporting our Australian stores and online business. As a Customer Service Representative, you are the first point of contact for our customers, helping them across email, live chat and calls. You will resolve enquiries, process returns, and coordinate with suppliers, stores and our despatch team to deliver a smooth, accurate and genuinely helpful experience for every customer.

What you will do

<ul>
	<li>Assist customers with enquiries submitted through email, live chat and calls.</li>
	<li>Process customer returns accurately and on time.</li>
	<li>Communicate with suppliers regarding product queries and warranty claims.</li>
	<li>Communicate with stores regarding customer orders and enquiries.</li>
	<li>Review orders and advise customers of progress or action taken.</li>
	<li>Communicate with Warehouse Despatch in regard to customer orders.</li>
	<li>Liaise with and assist the Customer Service Support Officer.</li>
	<li>Liaise with Australia Post regarding delayed or missing parcels.</li>
	<li>Identify customer complaints and escalate to the Customer Service Team or Customer Service Manager as required.</li>
	<li>Follow procedures, guidelines and policies accurately to complete assigned tasks.</li>
	<li>Perform data entry across a number of platforms.</li>
	<li>Work hours and days based on the requirements of the business (for example, Sunday to Thursday between 6am and 8pm).</li>
	<li>Assist with other additional tasks as required.</li>
	<li>Sign in Bonus : Php 10,000</li>
</ul>

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