Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

The Tech Delivery Lead has a deep understanding of business segment aligned technology and is responsible for overseeing all technology deliverables across all project phases including solution design, development, testing, launch and handover to operations. They oversee a team focused Tech Delivery Managers who ensure the integration of projects meet the requirements of the business and work closely with Service Delivery Managers to assist in technology discovery and delivery.

Retail Technology Service Delivery Lead

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Job Description

Specific duties:

<ul>
	<li>Monitoring of Yearly Store Pcount Charges Summary</li>
	<li>Pcount Schedule Yearly/Monthly</li>
	<li>Monthly Pcount Status Monitoring</li>
	<li>Pcount Permit Boutique/Depstore</li>
	<li>Conduct Store Pcount</li>
	<li>Cash Advance / Liquidation - Pcount Transpo and Allowance</li>
	<li>Monitoring/Pull out / Delivery efore store Pcount</li>
	<li>Monitoring of Pending for Incoming / after DS Pcount</li>
	<li>Pcount Discrepancy Monitoring Status-Encoding</li>
	<li>Pcount Analysis/Discrepancy Report</li>
	<li>Manual Adjustment / After Department store Analysis</li>
	<li>Egress Zero Out Monitoring</li>
	<li>Sanction / Non Sanction Manual Adjustment</li>
	<li>Monitoring of Delivery Discrepancy / Adjustment</li>
	<li>Store Negative SOH Monitoring-Merchandise</li>
	<li>Store pending ASN Monitoring Pull Out / Delivery</li>
	<li>Pending ASN Delivery / DS Store Assigned</li>
	<li>Pending ASN Pull Out / DS Store Assigned</li>
	<li>Monitoring Provincial Deliveries ( Confirmation of Goods)</li>
	<li>Department Store Delivery Incoming</li>
	<li>Department Store Pull Out Incoming</li>
	<li>Monitoring of Pull out Discrepancy</li>
	<li>Pull out discrepancy Manual Adjustment</li>
	<li>Non- Merchandise Manual Adjustment</li>
	<li>Reverse Adjustment ( WH/ STORE )</li>
	<li>Weekly Sales Encoding / Monthly Balancing</li>
	<li>Monthly Monitoring of Actual Sales Vs. Portal</li>
	<li>DMIS Department AM/PM Monthly Summary</li>
	<li>Store AM/PM Encoding / Weekly Summary</li>
	<li>OTRS/BOX/IA Password Monitoring</li>
	<li>Brand Review / Update inventory concern</li>
	<li>WH Analysis / Category</li>
	<li>Warehouse Negative SOH Monitoring ( Merchandise / Non Merchandise)</li>
	<li>Clerance Monitoring</li>
</ul>

Inventory Analyst

Key Responsibilities:

<ol>
	<li>Develop Marketing Strategies:

	<ul style="list-style-type: disc;">
		<li>Create and execute comprehensive marketing plans that align with the company's goals and objectives.</li>
		<li>Conduct market research to identify trends, competitors, and customer preferences.</li>
		<li>Define target customer segments and tailor marketing strategies accordingly.</li>
	</ul>
	</li>
	<li>Brand Management:
	<ul style="list-style-type: disc;">
		<li>Maintain and enhance the brand's image and identity.</li>
		<li>Ensure brand consistency across all marketing channels and materials.</li>
		<li>Manage and protect the brand's reputation.</li>
	</ul>
	</li>
	<li>Digital Marketing:
	<ul style="list-style-type: disc;">
		<li>Oversee the company's online presence, including the website, social media, email marketing, and online advertising campaigns.</li>
		<li>Monitor website traffic, SEO, and user engagement to optimize digital marketing efforts.</li>
		<li>Stay updated on digital marketing trends and incorporate them into strategies.</li>
	</ul>
	</li>
	<li>Advertising and Promotion:
	<ul style="list-style-type: disc;">
		<li>Plan and execute advertising campaigns, both online and offline, to increase brand awareness and drive traffic to stores and the e-commerce platform.</li>
		<li>Collaborate with creative teams to develop compelling marketing collateral, including visuals, videos, and copy.</li>
	</ul>
	</li>
	<li>Customer Engagement:
	<ul style="list-style-type: disc;">
		<li>Develop and implement customer loyalty programs and engagement strategies.</li>
		<li>Collect and analyze customer feedback and data to improve products and services.</li>
		<li>Foster a strong sense of community among customers and brand advocates.</li>
	</ul>
	</li>
	<li>Budget Management:
	<ul style="list-style-type: disc;">
		<li>Develop and manage the marketing budget, ensuring efficient allocation of resources.</li>
		<li>Monitor expenses and track the return on investment (ROI) of marketing initiatives.</li>
	</ul>
	</li>
	<li>Team Leadership:
	<ul style="list-style-type: disc;">
		<li>Lead and manage a team of marketing professionals, including coordinators, designers, and content creators.</li>
		<li>Provide guidance, training, and mentorship to team members.</li>
	</ul>
	</li>
	<li>Collaboration:
	<ul style="list-style-type: disc;">
		<li>Work closely with other departments, such as merchandising, sales, and product development, to align marketing strategies with business objectives.</li>
		<li>Collaborate with external agencies, vendors, and influencers as needed.</li>
	</ul>
	</li>
</ol>

Marketing Manager

Job Description

Specific duties:

<ul>
	<li>Monitoring of Yearly Store Pcount Charges Summary</li>
	<li>Pcount Schedule Yearly/Monthly</li>
	<li>Monthly Pcount Status Monitoring</li>
	<li>Pcount Permit Boutique/Depstore</li>
	<li>Conduct Store Pcount</li>
	<li>Cash Advance / Liquidation - Pcount Transpo and Allowance</li>
	<li>Monitoring/Pull out / Delivery efore store Pcount</li>
	<li>Monitoring of Pending for Incoming / after DS Pcount</li>
	<li>Pcount Discrepancy Monitoring Status-Encoding</li>
	<li>Pcount Analysis/Discrepancy Report</li>
	<li>Manual Adjustment / After Department store Analysis</li>
	<li>Egress Zero Out Monitoring</li>
	<li>Sanction / Non Sanction Manual Adjustment</li>
	<li>Monitoring of Delivery Discrepancy / Adjustment</li>
	<li>Store Negative SOH Monitoring-Merchandise</li>
	<li>Store pending ASN Monitoring Pull Out / Delivery</li>
	<li>Pending ASN Delivery / DS Store Assigned</li>
	<li>Monitoring Provincial Deliveries ( Confirmation of Goods)</li>
	<li>Department Store Delivery Incoming</li>
	<li>Department Store Pull Out Incoming</li>
	<li>Monitoring of Pull out Discrepancy</li>
	<li>Pull out discrepancy Manual Adjustment</li>
	<li>Non- Merchandise Manual Adjustment</li>
	<li>Reverse Adjustment ( WH/ STORE )</li>
	<li>Weekly Sales Encoding / Monthly Balancing</li>
	<li>Monthly Monitoring of Actual Sales Vs. Portal</li>
	<li>DMIS Department AM/PM Monthly Summary</li>
	<li>Store AM/PM Encoding / Weekly Summary</li>
	<li>OTRS/BOX/IA Password Monitoring</li>
	<li>Brand Review / Update inventory concern</li>
	<li>WH Analysis / Category</li>
	<li>Warehouse Negative SOH Monitoring ( Merchandise / Non Merchandise)</li>
	<li>Clerance Monitoring</li>
</ul>

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday.

Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Dr. Martens, Staccato, Vizzano).

With over 40 years of experience in the fashion industry and more than 200 retail locations nationwide, we are a trusted partner of women from all walks of life.

We look forward to meeting you!

CMG Retail Group

The Merchandising Assistant is responsible for the detailed execution of any merchandising related tasks in order to support the efforts of the Merchandising team. Responsible to perform each task dutifully so as to help keep the merchandising process fluid, efficient, and effective.

Stock Data Filing and Product Handling 
• Facilitates sample viewing through monitoring container arrivals to warehouse, requesting product samples, displays and arranges product samples, and monitors product shoot, 
• Prepares complete and correct stock cards, having complete information such as vendor, stock number , cost, and arrival date 
 
Inventory Management 
• Prepares the purchase orders of approved items for filing in the system 
• Closely monitors stock level on assigned channel and stock movement such as repeat orders, consolidation and replenishment, mark downs, movement of stocks, based on assigned area/channel 
• Prepares the transfer orders for any approved stock movement

Buying 
• Ensures the timely and correct creation of Purchase Orders 
• Remains observant and adaptable to the changing needs of the consumer through close monitoring with marketing on consumer behavior 
• Prepares the buying process template for proposal to management

Merchandising Assistant

Job Summary

The Accounting Associate (for Accounts Receivable) assists in the account receivables function of the department by ensuring the timely and correct monitoring of sales and its timely validation, while ensuring timely and correct collections. 

Sales Monitoring and Validation

<ul>
	<li>Ensures the timely, complete, and correct consolidation and validation of all branches assigned, making sure that all details are correct and coherent with actual sales</li>
	<li>Ensures all declared sales for the day are complete and accurate in a timely manner through coordination and counterchecking with data polled HO server through MIS</li>
	<li>Looks out for data which are incomplete, has error, or did not appear due to server problem and corrects data through coordination with said branch</li>
	<li>Consolidates all daily sales reports on established accounting template as submitted by the branches</li>
	<li>Validates over-the-counter expenses are duly approved and are within the policies and procedures</li>
	<li>Submits all validated data, in a timely and accurate manner, to the immediate head for timely posting on the system</li>
	<li>Processes timely issuance of invoice for department stores sales after checking of sales liquidation</li>
	<li>Processes timely issuance of invoice for third-party online sales after endorsement of Ecom team of the validated certified sales summary report or statement of account.</li>
</ul>

Collection Monitoring

<ul>
	<li>Counterchecks all cash sales deposits from the daily sales report are deposited against the generated online banking report or validated deposit slips</li>
	<li>Confirms and validates with branch for any discrepancy found as a result of counterchecking.</li>
	<li>Ensures the timely collection of all receivables.</li>
</ul>

Monitors the status of all accounts, highlighting and reporting aging accounts to supervisor for immediate trouble shooting.

Compliance Processing

<ul>
	<li>Checks and supports needs of operations for all store level compliance (tax mapping, LGU inspection permits, invoices, etc)</li>
	<li>Reports to the immediate head any action plans brought about by counterchecking completion of store level compliance, in order to provide needs</li>
	<li>Ensures complete and timely receipt of BIR Form 2307 for taxes withheld for BIR reporting</li>
	<li>Ensure complete and timely receipt of Official Receipts for various charges through offsetting from receivables</li>
</ul>

Accounting Assistant

The Data Encoder is responsible for collecting, encoding, and ensuring the completeness and accuracy of all data regarding sales reports of the brand. 

<ul>
	<li>Encode the necessary data in a complete, accurate and organized manner in the system</li>
	<li>Sort and compile the data properly before encoding in the system</li>
	<li>Update the system by entering the new relevant data into the system everyday</li>
	<li>Maintain data base backups to secure the data from any kind of loss.</li>
	<li>Ensure confidentiality and safe keep of all the data encoded in the system</li>
</ul>

Data Encoder

Key Responsibilities:

<ol>
	<li>Video Editing and Production

	<ul style="list-style-type: circle;">
		<li>Edit video content for various formats (short, long, social media, ads, website).</li>
		<li>Use video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects) to create polished, on-brand video content.</li>
		<li>Ensure all content aligns with brand aesthetics, voice, and guidelines.</li>
	</ul>
	</li>
	<li>Content Development and Storytelling
	<ul style="list-style-type: circle;">
		<li>Collaborate with the creative team to develop video concepts and storyboards that align with marketing strategies and seasonal themes.</li>
		<li>Ensure that storytelling is engaging, authentic, and represents the brand/product.</li>
	</ul>
	</li>
	<li>Platform-Specific Content Creation
	<ul style="list-style-type: circle;">
		<li>Edit and optimize video content tailored for specific platforms (Instagram, TikTok, YouTube, Facebook, and E-commerce).</li>
		<li>Stay updated on platform-specific best practices, formats, and trends to ensure maximum engagement and reach.</li>
	</ul>
	</li>
	<li>Post-Production Management
	<ul style="list-style-type: circle;">
		<li>Perform color correction, sound design, and visual effects to enhance the overall quality of videos.</li>
		<li>Manage the video post-production process from editing through final export, ensuring all elements are high quality and delivered on time.</li>
	</ul>
	</li>
	<li>Product Showcasing and Brand Representation
	<ul style="list-style-type: circle;">
		<li>Work closely with the creatives and merchandising teams to effectively showcase products, ensuring details like color, texture, and fit are accurately represented.</li>
		<li>Align video content with brand goals, highlighting our products in a way that resonates with our target audience.</li>
	</ul>
	</li>
	<li>Content Archiving and Organization
	<ul style="list-style-type: circle;">
		<li>Organize and archive footage and projects for easy retrieval and future reference.</li>
		<li>Maintain an organized library of video assets, ensuring consistency in branding across all content.</li>
	</ul>
	</li>
	<li>Team Collaboration and Feedback
	<ul style="list-style-type: circle;">
		<li>Work closely with photographers, stylists, graphic designers, and social media managers to produce cohesive, integrated campaigns.</li>
		<li>Be open to feedback and revisions, ensuring all content aligns with stakeholder expectations and brand guidelines.</li>
	</ul>
	</li>
	<li>Trend and Innovation Research
	<ul style="list-style-type: circle;">
		<li>Stay informed on industry trends in video, social media, fashion, and retail to keep content fresh and relevant.</li>
		<li>Explore new editing techniques, tools, and video formats to continuously improve the quality of our content.</li>
	</ul>
	</li>
</ol>

Video Editor

Position Overview:

As the Art Director, you will play a pivotal role in shaping and executing our brand's visual identity across all channels. You will lead a team of creative professionals and collaborate closely with cross-functional teams to ensure our brand image is consistently communicated and visually compelling. The ideal candidate is a strategic thinker with a proven fashion retail track record, a keen eye for design, a passion for storytelling, and a deep understanding of current industry trends.

Key Responsibilities:

<ul>
	<li>Brand Visual Identity: Develop and maintain a solid and cohesive visual identity for the brand across all platforms, ensuring consistency in design elements, color schemes, and typography.</li>
	<li>Campaign Conceptualization: Lead the creative development of collection campaigns, collaborating with marketing and merchandising teams to align with business objectives while maintaining high creativity and innovation.</li>
	<li>Team Leadership: Manage and inspire a team of designers, photographers, and other creative professionals, fostering a collaborative and dynamic work environment.</li>
	<li>Art Direction: Provide clear artistic direction for photoshoots, videos, website wireframes, offline collaterals, store window designs, and other creative projects, ensuring alignment with brand aesthetics and messaging.</li>
	<li>Trend Analysis: Monitor industry trends, consumer behavior, and the competitive landscape to inform and guide the brand's creative direction.</li>
	<li>Collaboration: Work closely with cross-functional teams, including marketing, merchandising, and e-commerce, to ensure creative initiatives align with overall business strategies.</li>
	<li>Budget Management: Responsible for managing the creative budget, ensuring optimal allocation of resources for maximum impact.</li>
</ul>

Art Director

Job Description:

As the E-commerce Account Officer, you will be pivotal in managing our online presence across various e-commerce platforms, including Shopee, Lazada, Zalora, and Shopify. Your responsibilities will extend to coordinating closely with the Marketing and Merchandising Planning and Control Department to ensure alignment between online sales strategies and overall business objectives.

Key Responsibilities:

<ol>
	<li>E-commerce Platform Wizardry:
	<ul style="list-style-type: disc;">
		<li>You'll be the master of our online storefronts, ensuring they flawlessly showcase our latest trends and collections.</li>
		<li>Dive deep into each platform's unique features to optimize product listings, from catchy titles to irresistible images.</li>
	</ul>
	</li>
	<li>Heartfelt Collaboration with Marketing and Merchandising:
	<ul style="list-style-type: disc;">
		<li>Work hand-in-hand with our creative minds in Marketing to align our online sales strategies with the captivating campaigns they craft.</li>
		<li>Collaborate closely with our Merchandising Planning and Control Department to ensure our online assortments are in sync with our offline offerings, creating a seamless shopping experience for our customers.</li>
	</ul>
	</li>
	<li>Data Whisperer and Strategy Savant:
	<ul style="list-style-type: disc;">
		<li>Harness the power of data to uncover insights that drive our online sales strategies forward.</li>
		<li>Translate numbers into actionable plans, whether tweaking our promotional calendar or refining our product assortment.</li>
	</ul>
	</li>
	<li>Customer Care Champion:
	<ul style="list-style-type: disc;">
		<li>Embrace every customer interaction as an opportunity to create a memorable experience.</li>
		<li>Listen, empathize, and go above and beyond to resolve any issues our customers may encounter, turning them into lifelong fans of FashionFusion.</li>
	</ul>
	</li>
	<li>Team Player Extraordinaire:
	<ul style="list-style-type: disc;">
		<li>Bring your collaborative spirit to the table, working closely with cross-functional teams like Store Operations, Fulfillment, and Customer Service to ensure our online operations run smoothly.</li>
	</ul>
	</li>
</ol>

Share your knowledge and insights with your teammates, fostering a culture of continuous learning and growth.

E Commerce Account Officer

Key Responsibilities:

<ol>
	<li>Develop Store Layouts and Visual Displays:

	<ul style="list-style-type: disc;">
		<li>Create, implement, and update visual merchandising plans that align with seasonal trends, sales data, and inventory levels.</li>
		<li>Ensure displays are consistent with the brand's image and create an immersive, welcoming customer experience.</li>
		<li>Adjust store layouts and product placements to maximize space utilization and enhance product visibility.</li>
	</ul>
	</li>
	<li>Analyze Sales Data to Inform Merchandising Strategy:
	<ul style="list-style-type: disc;">
		<li>Review sales performance data to make strategic decisions about product placement and floor layouts.</li>
		<li>Utilize consumer behavior insights to develop merchandising strategies that increase foot traffic and conversion rates.</li>
	</ul>
	</li>
	<li>Monitor Competitor Merchandising Strategies:
	<ul style="list-style-type: disc;">
		<li>Stay up-to-date with visual merchandising trends within the retail apparel and fashion industry.</li>
		<li>Regularly assess the visual merchandising strategies of competing brands and provide reports on their effectiveness.</li>
	</ul>
	</li>
	<li>Collaborate with Store Operations:
	<ul style="list-style-type: disc;">
		<li>Work closely with the Store Operations Department (SOD) to ensure smooth implementation of visual merchandising strategies across all retail locations.</li>
		<li>Partner with store management teams to align operational efficiency with visual merchandising goals.</li>
	</ul>
	</li>
	<li>Develop Signage and Promotional Materials:
	<ul style="list-style-type: disc;">
		<li>Design and oversee the creation of in-store signage, product labels, and promotional displays that effectively communicate brand identity and product information.</li>
		<li>Ensure consistency in design across all store locations.</li>
	</ul>
	</li>
	<li>Implement Training Programs:
	<ul style="list-style-type: disc;">
		<li>Develop and conduct training programs for store personnel and Visual Merchandisers to ensure they understand and maintain high visual standards.</li>
		<li>Provide continuous guidance to staff on effective product presentation and visual merchandising techniques.</li>
	</ul>
	</li>
	<li>Merchandising Strategy Implementation:
	<ul style="list-style-type: disc;">
		<li>Execute and implement visual merchandising plans in line with product launches, promotions, and seasonal changes.</li>
		<li>Ensure compliance with brand standards and aesthetic guidelines across all stores.</li>
	</ul>
	</li>
	<li>Humanize the Shopping Experience:
	<ul style="list-style-type: disc;">
		<li>Focus on creating a welcoming and emotionally engaging customer environment through thoughtful product placement, lighting, and décor.</li>
		<li>Adapt visual strategies to make the shopping experience more personalized and human-centered.</li>
	</ul>
	</li>
</ol>

Visual Merchandising Manager

Position Summary: As a Graphic Artist, your primary responsibility will be to create original and compelling graphics for apparel and accessories. This role requires a keen understanding of brand identity and fashion trends and proficiency in various design techniques and processes. You will collaborate closely with the Fashion Designer to develop innovative and on-brand visuals that resonate with our target audience.

Key Responsibilities:

<ol>
	<li>Create original graphics for apparel and accessories, including all-over prints, spot prints for tops, embroideries, garment trims, and accessories.</li>
	<li>Render and style designs following the brand DNA, ensuring consistency and alignment with brand aesthetics.</li>
	<li>Demonstrate a strong fashion color sense and stay up-to-date with the latest color trends and palettes.</li>
	<li>Conduct thorough research on different fashion cultures, trends, and influences to inform design decisions.</li>
	<li>Stay abreast of the latest fashion trends and incorporate them into design concepts.</li>
	<li>Display proficiency in color combination, ensuring harmonious and visually appealing compositions.</li>
	<li>Participate in brainstorming sessions and contribute creative ideas to enhance fashion collections.</li>
	<li>Collaborate with the design team to develop cohesive collections that resonate with the target demographic.</li>
	<li>Knowledge of various printing techniques, fabrics, and spot print methods.</li>
	<li>Maintain awareness of industry developments and advancements in design technology.</li>
	<li>This is purely work on site.</li>
</ol>

Graphic Artist For Creative Department

The Junior Category Analyst is crucial in supporting the planning and execution of sales targets, analyzing sales data, coordinating demand planning for new collections, managing inventory effectively, and conducting competitor checks. They work closely with departments such as Sales, Creative, Marketing, Visual Merchandising, Production, Quality Control, and Distribution to ensure alignment and optimize performance.

Key Responsibilities:

<ol>
	<li>Target Setting:

	<ul style="list-style-type: disc;">
		<li>Assist in setting monthly sales targets based on historical sales trends per month per class category and store performance.</li>
	</ul>
	</li>
	<li>Sales Data Analysis:
	<ul style="list-style-type: disc;">
		<li>Monitor sell-through of all collections launched within the past six months.</li>
		<li>Generate monthly sales reports for assigned categories.</li>
	</ul>
	</li>
	<li>Demand Planning and Execution for New Collections:
	<ul style="list-style-type: disc;">
		<li>Collaborate in proposing collection budgets based on historical sales trends.</li>
		<li>Assist in planning upcoming collection demand by analyzing class type, sub-class types, sizes, fabric, color, and design/styles.</li>
		<li>Support in proposing store budgets aligned with the total demand planned for upcoming collections.</li>
		<li>Assist in allocating inventory to stores and online platforms based on targets.</li>
		<li>Coordinate with Production and Quality Control departments to ensure the availability of new collections before the launch date.</li>
		<li>Coordinate with the Distribution Department to align delivery schedules based on allocation.</li>
		<li>Generate reports comparing transfer orders versus out slips for new collections.</li>
	</ul>
	</li>
	<li>Inventory Management:
	<ul style="list-style-type: disc;">
		<li>Analyze monthly inventory and three-month average sales to identify Months to Sell (MTS).</li>
		<li>Facilitate the repeat of available stocks from the warehouse and pull-out from other stores based on demand.</li>
		<li>Identify and consolidate low and broken on-hand quantities per style in all stores to the store with the highest sales demand.</li>
		<li>Support markdown strategies based on a markdown calendar and propose markdowns based on remaining on-hand quantities and sell-through rates.</li>
	</ul>
	</li>
	<li>Competitors Check:
	<ul style="list-style-type: disc;">
		<li>Conduct regular competitor checks through online research and physical store visits.</li>
	</ul>
	</li>
</ol>

Junior Category Analyst

About the Role

As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.

 

👉 What You’ll Do:

1. Customer Support and Communication:

<ul>
	<li>Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.</li>
	<li>Maintain a courteous and empathetic approach to ensure a positive customer experience.</li>
</ul>

2. Order Management:

<ul>
	<li>Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.</li>
	<li>Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.</li>
</ul>

3. Product Knowledge:

<ul>
	<li>Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.</li>
	<li>Assist customers with product selection and styling suggestions to meet their needs.</li>
</ul>

4. Complaint Resolution:

<ul>
	<li>Handle customer complaints effectively, aiming to turn negative experiences into positive ones.</li>
	<li>Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.</li>
</ul>

5. Feedback Analysis:

<ul>
	<li>Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.</li>
	<li>Contribute to the enhancement of customer satisfaction through actionable insights.</li>
</ul>

6. Proactive Engagement:

<ul>
	<li>Initiate proactive outreach to customers for feedback, product reviews, and special promotions.</li>
	<li>Engage in personalized interactions to create a loyal customer base.</li>
</ul>

7. Data Management:

<ul>
	<li>Maintain accurate and organized customer records and interactions within the company's CRM system.</li>
	<li>Ensure data privacy and security compliance in all customer-related activities.</li>
</ul>

8. Cross-Functional Collaboration:

<ul>
	<li>Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.</li>
	<li>Contribute to the development of marketing campaigns and promotions.</li>
</ul>

9. This is a work on site only.

Customer Relations Officer

Who we are
AboitizPower is a major Philippine energy provider focused on building a balanced fleet of generation capacities. We also manage the second and third largest electric power distribution networks across the country, providing Filipinos energy they need to prosper.

What we do
We provide reliable and affordable electricity through responsible operations and investments while supporting the country's energy transition goals.

Our impact
We are proud to be among the Philippines' leading providers of energy and aim to continue paving the way toward a brighter, more sustainable future for everyone.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

The Retail Trading Specialist is responsible for the implementation and execution of the contracts of the Retail team through bilateral contract quantity (BCQ) declaration and processes that will minimize the cost of goods sold by the Retail Team. The role is also responsible for creating incremental value through proper allocation, declaration, and optimization of the supply contracts of Retail with its own suppliers.

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